Incredible Scuba retreat!

The resort itself is very well maintained and situated in a perfect spot for easy access to incredible scuba sites. Food was fresh and good. Beach and waterfront was clean and maintained. Would recommend.

Nice resort

Very nice clean resort . Had a show head,and front door, repairs done very quickly . We asked night before and was told yes but did not a coma date us with food for a 6:30 all day tour not even coffee..

Beautiful Resort

Beautiful resort, not large easy to get around. Nice that you could sit at pool area and also be close to the ocean. Many planned activities. Staff friendly and helpful. Rooms clean . We are not picky eaters however we had some difficulty at evening meal. Breakfast buffet excellent. But evening meal did not appeal to us.Food was never hot just luke warm We enjoyed Italian restaurant. Excellent resort for families , felt very safe and secure.

Fantastic Resort!

This was a beautifully kept resort-the staff were friendly and professional. The food was fantastic-there were a number of comments on Trip Advisor regarding the line-ups for the buffets, but we found even with a long line the guests got sat quickly and the buffet offerings were different every night. The a la carte restaurants were all fabulous, with the Oriental being the most fun & delicious. Rooms were small but beautiful and the cleaning staff was amazing. My only suggestion would be  [... read more]for more "evening" outside seating areas. Our group of 13 found it difficult to find an area to gather and socialize after dinner. The Sports Bar was open until 1:30 am, but the seats are inside the main building. With the beautiful weather we would have rather been able to sit outdoors!

A really nice vacation.

Grounds are impeccable.Food was ok there was always plenty.Staff is incredible.Rooms are small but clean.Not much for nightlife.Beach was nice always a place to sit.pools clean...the staff makes this a nice family resort we met some lovely people...the excursions on the island were fantastic...nice safe clean place...enjoyed this place ..

Can't wait for our third stay

We came back to the Allegro for a second time and were not disappointed. It's so comforting to return to somewhere familiar. Friendly staff, comfortable rooms, great beach, food variety, fun bartenders, great location.

Absolutely Love this place!!

This hotel has a lot to offer! It's very clean, the food is amazing, the rooms are fantastic & the beach is perfect!! The staff is always extremely helpful, hard working & very grateful to have us there. This was our second time at Allegro Cozumel & my aunt & uncle that join us it was Thier 4th year there! The manager upgraded our room which was an awesome surprise as well! We will be going back again next year & we tell everyone we know to go there!!

Compact Family Friendly Resort

Loved the Caribbean feel of this easy-to-navigate resort with grass roof, hammocks on every balcony, and lush landscaping. Rooms were modern, but a bit too small for a family of four. Enjoyed the view of the ocean from the pool and hot tub closest to the beach. The kids' water park-like pool was quite entertaining for the children, and the other pools were simple but clean. The food was also simple but tasty and the drinks were great. I liked that there was drink service on the beac [... read more]h and around the pool, but found the chair side service inconsistent. Often there were long lines for drinks at the beach bar and at the restaurants. The bartenders tried to go as fast as possible, which was nice to see and made one appreciate the effort. "Cozumel Time" is faster than the traditional "Island Time" I've experienced elsewhere. There was only one restaurant open for the entire resort for each meal, except for dinner if you manage to book an a la carte at a decent hour. The sports bar upstairs takes the place of the traditional lobby bar and didn't offer any entertainment. I didn't like having to wait more than 1/2h just to get a table at a self serve buffet. And even then I would have to ask for coffee service, or for a coffee cup so I could serve myself. Nonetheless, the good far outweighs the bad at this resort. I would go again tomorrow, eat salsa and guac, and drink margaritas all week long.

Best Family Resort on the Island!

This was our 4th time at the Allegro, we have been to other resorts on the island but the Allegro is hands down the best. The grounds are beautifully landscaped, spectacular beach with great snorkeling, the staff are always so friendly and energetic. Good food, clean rooms and lots of stuff for the kids to do. The resort is located away from downtown and surrounded by nature. When you walk along the beach or outside the resort you sometimes see more iguanas and Coatis then people. Hands down the [... read more] best resort I have ever been too, cant wait to go back.

Great Resort

Rooms are nice but not overly large. The grounds are immaculate and the beach is 4 star.The food was very good in all restaurants but not 5 star. We found the resort very good value for the money and will go back.

GREAT RESORT AND STAFF

WE ENJOYED OUR STAY BUT HAD A SCORPION IN MY UNZIPPED LUGGAGE WHICH ENDED UP STINGING ME 3 TIMES,I GOT IMMEDIATE HELP FROM THE NEXUS REP JOSHUA AND THE RESORT REP MIRNA, AND THE SECURITY GUARD ,THEY ALL HELPED GO THROUGH OUR LUGGAGES AND FINALY FOUND IT AND DESTROYED IT,THEY ARRANGED THE MEDIC TO CHECK MY VITALS AND ENDED UP MOVING US TO AN UPGRADED ROOM.AFTER A DAY OF REST WE WERE ABLE TO ENJOY THE REST OF OUT TRIP ,THE FOOD WAS PRETTY GOOD.

Beautiful resort

The Allegro is a lovely resort. The rooms are clean and you can choose a first floor or a second floor unit with thatched roof. First floor units have a little patio while the second floor has a balcony. All units have a hammock outside with a table and two chairs. The grounds are pretty and well kept. There are several pools to choose from with a special pool for children. Lots of bars to quench the thirst. The food is tasty and plentiful with a good variety to choose from. There are three a la [... read more] carte restaurants as well. The staff are always friendly and helpful. The ocean is beautiful. The sand is rather course and not ideal for long walks however. I had read that the walls were thin and noise from adjoining units was a problem, but we did not have any problems. The Allegro is an excellent resort for folks of all ages. The only drawback is that they do not have free WiFi. It can be purchased at a price but people we spoke to were not happy about this.

Great Place

We had a great time ! The resort was terrific, the staff were very good and happy to help and very friendly. My only bad thing was that you can hear the people in the next room, but overall the place was great

Very nice resort

Rooms were clean and modern could be noisy at times. Pools were very clean. We never had trouble finding a lounge chair. Washrooms were very clean. Beach was was clean with nice sand and snorkling was great right in front of resort. Buffet was ok nothing fancy but the alacarts were very good. Staff were great very friendly and prompt. I will go back at a later date. Wild life were fun to see. Lots of excursions to take in.

Gorgeous Resort

Returned on Feb 11th. This was our first time at a resort in Cozumel. We spent a day on a cruise stop a couple years ago. The resort is beautiful, well manicured, nice pools, beautiful beach. The food was good but buffet seemed to have the same food every night. The beach bbq was excellent. Our room was in block 22. Quiet room, very comfortable bed :), shower was hot and air conditioning worked perfectly. The people at this resort are very friendly and helpful. We really enjoyed our st [... read more]ay. Thank you.

Great resort!

We stayed in room 4224 which is on the right hand side of the play pool heading towards the beach. (Each building is two stories high with 4 rooms on each level). The room was clean and the regular maid exceptional. The beds and pillows were the most comfortable I have ever slept in from a resort. The room is bright with excellent black out curtains. There are no drawers or dressers in this particular room, only a closet and night table. Everything worked very well, including the hairdryer whi [... read more]ch had a dimmable night light on it, safe, air conditioning and TV. We always had hot water. The only issues were debris from the thatch roof coming onto the beds and tiny ants, but we didn't complain about these seeing the nature of each building. The ants we continually flushed down the drain and never put limes in our room again from the bubbas. The ants pretty much left. Keep in mind; the adjoining door to the room behind yours and walls are not sound proof!!! Like a lot of resorts, you can hear most things that go on in the other room(s). Please be mindful of this for respect of your "neighbour(s)". The hammocks on the patios were a nice touch and we saw lots of people using them. I want to mention the staff before I forget. Everyone was terrific towards us and very friendly. We never had an issue with anyone on the resort. Treat people with kindness you'll get the same in return. Act like an ass or arrogant jerk and you should expect less than stellar treatment. Having said that, our "star" staff from the week of Jan. 23 - Feb. 3 2017 were these: our "regular" room maid (you could tell her days off), who kept the room immaculate and made the best towel art we've ever seen! We never saw her or got her name, but thank you!; Luis at the Beach Bar (lively pool), who was extremely friendly and made great drinks including caesars (ask for not as much "brown mix" and they're perfect!). He would joke with you and had a great demeanor; Monica at the buffet restaurant for breakfast and at the lunch restaurant. She was always "on" and so very sweet and pleasant. Her famous saying, "It's a pleasure" or "My pleasure"; Angel at the breakfast and lunch. Jokey and nice; Hector at the Italian restaurant and buffet. He was personable and pleasant. Nice to talk to.; Maria who makes the omelettes. She has those down to a science. She works hard, so a little smile goes a long way.; the whole animation team, including Raul and a guy who wore a "dog" hat, so I called him Scooby Do. The grounds were immaculate and there were workers there always cleaning, fixing, mowing, planting, upgrading. The sound system was being worked on so that speakers would be "hidden" in fake "rocks" so that as you walked down the walkways the music could be heard. They even had a falcon and falconer that came around during certain parts of the day to keep their version of crows/grackles away. The washrooms, especially by the beach, were always kept very clean. If there was an issue, it was dealt with. This was also I think due in part to how the patrons kept the washrooms as well. I've been to resorts where the clientele was less than respectful to helping the staff keep the bathrooms nice. Being maybe a family friendly resort could have something to do with it???? Anyway, I was impressed. There were 4 restaurants at the Allegro; buffet, italian, japanese and mexican. Because we stayed 11 days, we could do 3 a la cartes. We decided to try all of them. All were great and we were stuffed by all of them. Our favourites were the Japanese and Italian, but watching the sun set at the Mexican was nice. We are not that picky when it comes to eating; we can always find something to eat. The buffet was probably the best at breakfast, and the lunch at beach restaurant (Mexican a la carte) second. They would also have a BBQ about every second day there with hamburgers and then either chicken or pork or both. Excellent!!! The buffet restaurant at dinner we could always find something to eat, but if we could change one thing about it it would be variety. Like I said, we did not go hungry! There's more than enough food, but a few dishes were too repetitive. There was enough to do for us around the small resort. They had volleyball, water volleyball, water basketball, table tennis, tennis, night entertainment, disco, lessons of all sorts like Spanish, bracelet making, paella cooking, towel art making, etc. You had the choice of a few pools (kid's, quiet and lively), plus a couple small ones, one of which was reserved for time share people. The kid's pool looked like a lot of fun! Also has a bar there. All pools were cleaned daily, and several times the liner was scrubbed by staff. The beach was very nice and one of the best on the island! Turquoise water, soft white sand (made from coral is my guess), palm trees for some shade and if you like snorkeling, some fish. Because Cozumel is known for diving and snorkeling, there are many tour operators for that and you see many boats out on the water that go to the various drop off points. We did a snorkeling excursion and were lucky enough to be on a boat with mostly divers, so there were only four of us snorkelers! Compare prices with going to the actual dive shop on the resort, an outside vendor or other tour operator at the resort. We paid $57 each US (about 4600 pesos) directly from the dive shop on the resort. Others got it for $50 US from their tour operator. WiFi/Internet is expensive, so you can go across the street from the resort to Iguanas, order a beer or something to eat, and you can use their WiFi there for free if you need to contact home. If not, relax and leave the cell phone in your safe. You're on vacation! :) There's also a little further down a market shop (complete with Juan Valdez donkey) where you can buy some mementos. You can get Mexican blankets there for as little as $10 US, whereas the vendors on the beach sell them for much more. The one guy I ended up buying from anyway for $20 US had an attitude so watch out for him. I should have bought elsewhere, but I got the blanket I wanted. Trust me, the beach vendor will barter. The market shop owner will also bargain. The shop on the resort is pricier, but is more boutique-like with some nicer products and toiletries. You can also get things on the resort at the shop by the kiddie pool. You can buy t-shirts, jewelery, sunglasses or even ceramics there, or pick an un-painted one and hand paint it yourself!! The lady there will fix any muck-ups and fire and glaze your handy work! Three of us ladies did this, and depending on the piece you choose, you have your own masterpiece in about a couple of hours! It was fun and not just for the kids!! You get your finished product the next day and prices are subject to item chosen. The time share people there are in cream coloured shirts. They will ask you if you're interested, but a polite "no gracias" will do. They also just say hello to you, so if they recognize you from before, you'll probably not be bothered again by them, unless of course, you would like to talk time share. I didn't personally find them pushy. Order your a la cartes early in the morning. They fill up fast! Bring money. Taxis aren't the cheapest there. Watch which vendor you use for renting your own jeep; a couple we met there rented a jeep and it was a piece of crap, BUT did the job and they had an awesome time touring the island by themselves and stopping off at places. Another couple rented a car to do the same thing, and paid for sight seeing tours themselves, which they thought was much less expensive to do than through excursion operators. You will meet so many people, so pick people's brains on what to do!!! Get info like we did and make decisions on stuff you'd like to do from them. Everyone has their own unique experience! As well, we never found trouble getting a beach or pool chair. The busiest day on the resort was when the cruise ships came in and the clients could purchase a day pass to the resort. All in all, we had a great trip! I would recommend this resort if you want to relax and don't mind kids being around, as it is family friendly. It was just my husband and I and we met some great people! We would go back no problem!!

Perfection in Every way!!!

Not only is Cozumel our new favourite place to travel, but the Allegro is such a gem that we look forward to returning again and again! From the moment we arrived, we felt welcome and very happy!! In the beginning, it was just another awesome vacation! However, that all changed during dinner the day after we arrived!! My boyfriend of almost 7 years, finally decided to take the plunge!! He proposed while we had dinner on the beach, surrounded by the 6 friends travelling with us! Wow!! Then  [... read more]I'm told that the wedding is in 4 days! Double wow!! He had gone to so much trouble to make sure I had the beach wedding of my dreams! The wedding I'd been telling him for years that I would love to have....if he ever decided to take step. Mirna and Monica were such a great help to Jeff in all the planning and preparation for our big day! It's overwhelming when I think of every little detail that was taken care of!! One of our dear friends was a huge help as well! Thanks to Andrea for helping Jeff whenever he had a question, concern, whatever the case was. The dinner on the beach was so beautiful!!! The wedding was even more beautiful! Every detail...every second...was PERFECTION!!! This was the first wedding in a while at the Allegro, and they did an amazing job!!! If anyone reading this is thinking of a destination wedding, you will not be disappointed!! As for the resort overall, there's nothing bad to say. I could go on and on about every wonderful thing at the resort, but let me sum up by saying that if anyone has any reservations about this resort, snap out of it! The entire staff goes above and beyond to make sure that the guests are happy!! The recent renovations were top notch! The most comfortable beds/pillows of any resort I've ever been to and we've been to several! The restaurants were beyond amazing!! Oriental, italian and Mexican were all so yummy!!! When I say "I'm sad that it's gone", that's a huge compliment to the chef!! I said that every time!! lol! My scale can confirm my love of the food we ate while we were there!! Again, i could go on, but I'm sure you know by now, this is a wonderful resort! It was our first time in Cozumel, and I know there are many more to choose from. My husband and I are very happy that we chose the Allegro Cozumel! :) :) :)

Awesome Resort - Great Staff

I had two anaphylactic food reactions at this resort. No fault of the staff. They took great care of me in getting ambulances to me quickly to travel to the hospital. When I was released from the hospital, I had to have a special diet. Instead of the buffet, the chef made me special items from scratch and even had them delivered to the beach restaurant. The Italian a-la-carte dinner chef made me a special entree that was absolutely excellent! All the staff went out of their way to treat me [... read more] with care and frequently stopped me to ask how I was doing on many occasions. The resort was extremely clean and all staff, including contractors were very friendly! What a place! I would definitely go back!

Nice resort

Very nice resort. The grounds were nicely manicured and kept clean. Staff were helpful and friendly. The beach was nice but you had to be quick to get your chair in the morning. The pool area was very nice and they also had a childrens pool and play area. The food at the buffets was very good as well as at the à la cartes. Would recommend this resort.

One week in paradise

We had an amazing time at the Allegro! The hotel was beautifully laid out, and the grounds were perfectly maintained. The staff was friendly, helpful, and we were always greeted with a smile. The beach was gorgeous. Our son had a blast at the kids pool. Beautiful family oriented resort. The food was delicious, with plenty of selection. BBQ everyday by the pool. We enjoyed our stay and hope to return!