Fantastic week

The hotel was very nice. Very clean. Personnal very profesional. Food was very good. I had a very good service in the hotel. Cozumel is and Island to visit. The only thing is from downtown we where a little Bit far. So we have to take taxi each time we go to downtown.

Good Holiday!

Grounds were well taken care of and staff were very accommodating to our needs. Food became repetitive by the end of our stay but still enjoyed it for the most part. Room request was granted which made us all very happy! Could have had more activities to get the teenagers together but not having that ensured more time spent together as a family. Perhaps an option to pay a premium rate for the first club privileges would be a nice option instep of having to buy into that as vacations for us a [... read more]re few and far between.

Gret resort

Amazing resort, rooms were just renovated, beautiful beach and pools. Really good food and friendly crew. Second time in the resort and both ocations had a great time, specially after the room renovations.

Beautiful Resort!

This was a beautifully landscaped and the grounds were very well maintained. The beach was lovely and great for walking and snorkelling. The pools and pool areas were very clean. Only thing lacking was shade both on the beach and around the pools. More umbrellas would have been a plus. The food was very good and there was always a great selection. Staff were very friendly.

Royal Club, Occidental Grand Hotel Cozumel

The intimate Occidental Grand Hotel and Spa, located on the southwest section of the island of Cozumel, just south of Cancun, has matured magnificently over the past 15 years into a lush tropical jungle-like setting of beautifully manicured natural multi-coloured vegetation, with comfortable customized ceramic tiled walkways accented with individually constructed ornamental water fountains at every intersection connecting the 21 separate atrium-style villa buildings in this intimate hacienda-sty [... read more]le resort. Located on the long white sandy beaches of Cozumel immediately in front of the world-renowned Palancar and San Francisco Reefs, part of the 'Arrecifes of Cozumel National Park', the Occidental Grand is a destination location for scuba diving enthusiast from around the world. The secluded Royal Club section of the resort is intimate in setting and specialized in service for all guest offering concierge dining at three excellent specialty restaurants, including the very intimate and up-scale 'La Carreta' restaurant, located within the Royal Club section. The beautiful setting, friendly and very eager-to-please staff, a complete range of inviting and personalized pool locations from active to quite, friendly resident wildlife (including 'Pancho', the resident orange iguana), food and beverage offerings from simple to very specialized, and a wide range of complimentary water-sports equipment and guidance under the watchful supervision of Gustavo at the on-site dive centre, make this a wonderful place to visit! And as a bonus, any avid Hobie Cat sailor will enjoy testing the ever-present strong trade winds while cruising over the crystal clear waters just off the sandy shoreline.

Mexican jungle

Hotel was very pretty with lush tropical grounds and very cool iguanas. Nice beach with good snorkelling right there. Staff all very nice and helpful. Got a little tired of the buffets at lunch and dinner.

Quiet Relaxing Resort

Beautiful Grounds, excellent beach with great snorkellig! Dive shop very accomodating and well run. Rooms were adequate. Food was pretty good, found the buffets to have less choices than other resorts. Overall geat vacation.

Good resort.

Generally a nice resort, grounds are beautiful, beach is very nice, sandy with very little rock. It is a smaller resort and is a good choice for first time travellers to get started. The food was very good, buffets were plentiful, and always had lots of variety. The a la cartes were a bit of a disappointment, we found we enjoyed the buffets selections more. The rooms are ok, be aware that you are in a mangrove and the humidity is very high, so things tend to feel damp all the time, and it has a  [... read more]slight musty smell, but nothing that we couldn't live with. The quiet pool was perfect and Justino our bartender mixed fantastic drinks and was very attentive and friendly!

Beautiful resort

I would recommend this resort to anyone-Its a nice small hotel with great food beautiful beaches, and friendly staff. The only downsides were the mattresses were very hard, but after a couple of days you get use to them-Rooms were nice and clean!!

AVEARAGE RESORT NEEDS EXTENSIVE MAINTENANCE

nice settings a lot of , green however very small resort with no entertainment ,old buildings which need renovation. rooms outdated with poor bedding,staff very helpful friendly and working hard to make tourists happy.Cleaning is almost not noticeable because everything is old and needs repairs.Reservations impossible to make at the 2 a la carte restaurants as they are short staffed and cannot accomodate.Buffet does not have enough staff, huge lines in the evenings of 40 minute waiting periods t [... read more]o get in and be seated.The buffet needs a chef who knows how to organize menus. Poor choices and not enough fruits and vegetables .The restaurant on the beach has a poor selection of the same food each day.Tourists from outside were buying day passes. on the weekend creating huge lines at the beach restaurants and no lounges or spots on the beach. Definetely a 3 star resort with kind nice people who want to do their best but impossible due the age of the place.

Fantastic resort for fun and relaxing.

This resort was super for relaxing at the quiet pool where they have cushions for the loungers and also show a movie each night or relaxing at the beautiful, deep beach where the water was clear and the bottom of the ocean was very sandy. There was also the main pool where one could participate in many activities, dance lessons, volleyball, aqua-fit, etc. The grounds were absolutely gorgeous, lush and well manicured. There is a wooden bridge through mangroves one must walk to get to the beach. M [... read more]any saw an crocodile or alligator. We found the food splendid; especially the Mediterranean restaurant. While the buffet did not have as a large of a selection as most, we found that the all groups were represented and was high-quality. Please note that the pizzeria / burrito restaurant is closed until further notice. The resort is easy to navigate with few stairs. I would recommend more benches along the pathways for the elderly or less mobile. I also feel that the guests could benefit from cushions on some of the beach or main pool loungers. My spouse is less mobile and finds the plain loungers uncomfortable and difficult to get in and out of. Perhaps just a few chairs for those who have difficult getting down into and up out of the loungers might be helpful. We also found the staff to be very friendly and helpful. Our only complaint was mixed messages from the staff at the main desk when we were trying to arrange a later check-out. We were to leave the resort at 6:30pm but check out was at 12:00pm. There was not a hospitality suite where one could shower after check out so enjoying the beach or pool after check-out was not feasible for us. My wife enjoyed a massage, facial and reflexology (which she loved and now believes in whole-heartedly). However, the prices for massage and reflexology are very high at about $130 CDN (after exchange). The is about $40 more than we pay in Canada for RMT. The facial was even more expensive. I took a snorkelling excursion in the glass-bottom boat and saw an eel, sea-turtle, lobster, starfish and many varieties of fish over the coral reef. It was around $50 USD and worth it! Please use caution when discussing the time-share (which is touted as a Royal Club upgrade. We spoke to a couple that had become members. A free week is offered. This couple decided to become members and booked a 2 week stay. They were moved to a regular room and regular service after week one??? Overall, I would recommend this resort and would consider returning if the price and flight times are good.

Great resort to stay!

We travelled to many resorts over years Mexico(5 times)Dominican,cuba etc. This resort has best set up I have ever seen. It was recommended to us by agent Wendy Van Zandwyk(must say she was very professional and had all answers to our questions plus she stayed there before as well).You feel very safe staying at this resort. There is no outsiders allowed in on grounds. They have guard at front that shuttle has to check thru.They have safe in room. Rooms are super clean and good size. Bathroom too [... read more]. Seperate shower,tub,toilet... If you look at pics you will see they have pool,bars,pavillion etc all right at beach for daytime activities. The beach is great with sandbar.You always have a spot to find at pool or ocean in shade or sun no matter what time. No worries about getting up early to get towel on chairs to reserve..always plenty of chairs available.They also have towels right at pool as well. When ever you wanted drink or food the bars or buffett was right there. They also had bbq going for burgers and dogs thru day and desserts ice cream etc. all there at your fingertips. For sure the staff was great as well. They were polite, always wanting to service your needs. They had premium alcohol drinks as well. Pretty much everything winds down around 11pm...They have disco and pizza restaurant open later, but thats it. We like to enjoy all the daytime activities and relax all day. Go to around 11pm. then go crash in room and do it again tomorrow...lol. I would go back and stay here for sure. We did not do any snorkelling this time around. But is one of best spots to go.

Outstanding customer service all round!

The Occidental Grand in Cozumel was a pleasant surprise. Beautiful grounds, exemplary service ( from housekeeping to recreation to serving staff!) made our stay great. Overall the food was good. Rooms were clean and adequate - could be updated but certainly met our needs.

Nice grounds and beach but annoying sale pitch

The grounds are beautiful, the buildings are surrounded by lush greenery, but my room was on first floor, so the view outside my room was not "garden view", it was tall plants blocking any view. The beach and the pool area are nice, the working stuff including the diving shop personnel are friendly and helpful. The lunch and dinner buffet were kind of boring but omelettes were great at breakfast. We had no problem in booking a la carte restaurants for 3 evenings and the food there were a bit bet [... read more]ter. The thing I didn't like (hate): The stuff took us to a concierge after check in, it turned out it was a sale pitch to get you to go to the presentation for the Occidental vacation clubs. Every morning around 8:30 AM, a group of hotel stuff would stand at the pathway, trying to get you to go to the presentation plus other off site tours. They learned to leave you alone after 3 or 4 days. I definitely will try a different hotel next time.

A must see

This is the first resort I have gone to that I can actually say I enjoyed the food. The grounds were impeccable, plush greenery. The staff were always happy and greeted you with a smile. Highly recommended and will definitely visit again.

Good for 5 days

We had gone for a relaxing vacation and that is what we got. Rooms were needing an updated look. Food was ok. The service with staff was excellent. Beach was excellent . I've been to resorts that had better quality food. I was happy with the staff. They were professional , funny , always accommodating your needs. I would add wi-fi to be open for everyone. We had to buy a package and use a computer which was slow and broken. I did not like that. Having children and family you want to connect to l [... read more]et them know all is well and that you arrived safely. I liked the ego forest feel in the resort. I was under an impression that we were going to get a way better room and then when we got what we did I was disappointed. Would I go back, possibly if we got better quality upgrades. Our room faced the forest instead of the ocean . Wasn't happy with about that one. I would have freshly made popcorn at the nightly movie night around the pool. The timeshare pressure was alittle much for my liking.

Beautiful resort

Had a great time. Beautiful resort and wildlife. Food delicious and staff very friendly, only things that can be improved but not a big problem was the line at the pool bar. And the time it takes to get your room cleaned.