Amazing time!!!

Hotel Colonial is the oldest resort on Cayo Coco with beautiful Spanish buildings and grounds. Walking around the resort you feel that you are really in a different place. We booked an kceanvkew room and stayed in bloom 1600. This as truly and oceanview room with the amazing large pool on the other side of the building. The beach and water is out of this world gorgeous. They had p!entry of shade and lounges on the beach which was great as the weather was very hot all week...no complaints here. : [... read more]). This is the we one time that we have stayed at this resort. We noticed from three years ago that they are really starting to fix it up. This year the hotel was full so we did have to wait awhile for a for at the buffets. I would recommend opening other stations and keeping both buffet restaurants open for dinner during busy times. We had wonderful week at Hotel Colonial!

Good for the money

Wonderful, friendly staff. Nice layout. Enjoyed beach, freshwater and saltwater pools. Breakfast always good. Room clean. Shower had hot water except for one day. Good entertainment especially the Michael Jackson show. Buffet lineups too long to get in and once inside, long waits to sometimes find a table and long lineups to get food. Selection of food could be improved. Broken down areas are a danger: sidewalks missing tiles, broken tiles on walkways, wood planks at beach bar rotted and a big d [... read more]anger. Not enough servers at bars, often long lineups.

Great Time

Just got back from the Hotel Colonial Cayo Coco on Feb 28th. It was our 3rd time there. Had a great time !! The food was great, the staff very friendly, and the resort was very clean. Going back next year.

Huge Hotel

The Hotel needs a lot more people to take care of the property , it could use more care on the gardens , my room was very clean. The food was good. and the service was excellent. The Shows and the activities are superb.

Ordinary

The layout was nice and so were the people especially the ones at the buffets. Need some maintance done, could have fallen to the ground if I leaned against our railing too hard. Ran out of water 3 different times which makes you wonder how they washed the dishes. Food was not as good as previous year. Never really hot unless you had it done right in front of you. Beach was the best part as long as you didn't have to use the public washroom near the beach. I will answer the next question NO unle [... read more]ss there are some major improvements. Running out of water is a major health issue when they keep saying the tanks are empty so where are they filling them from.

Could have been an amazing resort

The Colonial Resort is incredibly beautiful. Our room had a magnificent ocean view. We thought it was perfect except for one MAJOR flaw. We couldn't get hot water for showers and in two(!!) instances there was no running water at all! It was disgusting and unsanitary since people had to use the facilities while they were out of order. We are aware of the problems of Cuba and its infrastructure but this is UNACCEPTABLE! No other resorts in Cayo Coco had this issue. To make matters worse, the hote [... read more]l management was very apathetic and unhelpful when we complained. Trip Central should not include the Colonial Resort in their packages until they resolve this problem.

Unbeleivable!

The only reason for the one star rating is that something must be checked off. I cannot imagine how this resort is allowed to remain open. Space would not permit a list of even a portion of the personal safety issues such as rotted out handrails, decks and supports; broken concrete and tile walkways; exposed electrical wiring on the grounds and the rooms; open holes and vaults on the grounds; trip hazards galore. In one week the resort was without water three times and individual rooms many more [... read more]..toilets everywhere were full and smelled awful. This event was apparently not uncommon. When asked about hand-washing and showers the staff suggested the pools were a good alternative. Since guests were not allowed in the food prep area, one can only imagine how food could be prepared and dishes washed without water. Dishes available after these episodes, clearly had not been cleaned properly Cross-contamination at grill stations was obvious, raw beef, pork and chicken all handled with the same one utensil and then the cooked items were handled again with the same one utensil. I witnessed irrigation water being used to wash fruit....Dirty dishes were gathered and clean utensils dispersed in one operation by the same person. The same wipe cloth was used for surfaces and food equipment. The beach is beautiful and clean...the only beach shower for rinsing was filthy....so where did people have to rinse? (see above) Tissue in the washrooms was generally not available (volumes could be read into this) I and others were ill at this resort... the cause was clear. The staff is generally attentive and warm. I feel that the issues at this hotel are related to leadership and greed. Manage the operation properly. Close the facility, do what is needed and "then" invite guests. I feel that I received extremely poor value for my time and money and I shouldn't have to feel that for taking a holiday.

Nice trip to Colonial

We arrived at midnight at the hotel, two employees were there for the check in. We received the document to fill in before getting in the bus, so it made check in efficient. We booked an oceanview room, it was perfect for our family of 3. The room was spacious enough and very clean. We took a walk on the site, some buildings near the river needed some improvement, but they were working on it. A la carte restaurants were all very good. We ate only two nights at the buffet, the variety was not imp [... read more]ressive, but we were able to eat well. We were having breakfast and lunch at the snacks and at the international restaurant which were not crowdy at all. The salted water pool was very big and quiet. The other pool had more activities. I would recommend this hotel without hesitation, I suggest oceaview or poolview rooms.

Great resort

Stayed February 2015, and had a great time! The food was delicious and always had good options at the buffet. Went to 2 of the restaurants on the resort and enjoyed the Italian the most! Service could be a bit slow at meals but understandable due to the amount of people and full tables. Our rooms were clean and always straightened up by housekeeping promptly every morning. Towels for the beach were a bit on the tired side but it was never a big issue for us. Loved the churro stand that doubled a [... read more]s the fresh orange juice stand in the morning. Overall our stay at Hotel Colonial, Cayo Coco was amazing! Definetly a great place to stay.

Good

good,but hola rep not very good,transportation from resort to airport not booked properly and we waited one and and a half hours for bus,found out it was not booked and we had to demand transportation from the repr before she arranged properly.. We arrived hour hour before flight and got on flight with great diffultculty

Amazing resort

We loved everything about this hotel. The food was excellent and the rooms very large and clean. The staff were A1, there is not one thing we can complain about. There was a smell of septic one evening near the lobby but they were busy and we did not smell it again. We stayed in block 32 and want to stay there again. Great place for families, friends and retired couples.

Amazing week at the Colonial

I must admit that after seeing the reviews on line, I was very nervous about choosing the Colonial. Our family of four went from Jan 28 -Feb 4, 2015 and absolutely LOVED it. Really not sure what all the negative comments are about. The resort is small....and has lots of great places to hang out. It has the feel of a spanish village vs. an American plush resort. Our check- in was smooth and personal. We stayed in building 15. First floor. Rooms were very spacious. A nice little spot for sitting o [... read more]ut back and it overlooks the ocean. Close to the pool and lots of other amenities. Quiet. Our maid was amazing. Lovely personality. Rooms were kept spotless. Safe in the room - worked great. Both pools are open and good. The beach is incredible. White smooth sand. Aqua water. Can walk for miles. The food is ok. It's Cuba. You don't come to Cuba for the food. At the buffet the meat grill was typically good.....pasta bar......omelettes for breakfast......some other things not so sure about.... Three a la carte restaurants. Highly recommend the Italian one. Entertainment at night was lovely and lots of fun. Interactive, cuban music. Michael Jackson show was FANTASTIC! Staff were friendly and helpful. Yes, there are some renos and construction going on - but it did not get in the way of anything. The older buildings that are needing work are closed down. We really enjoyed our time. It is a great resort and I would highly recommend it. I think the key is to understand you are at a resort that is more typical of Cuban culture, and if you are able to relax, enjoy that and go with the flow.....you will love it!

Great Vacation!

When we saw that this hotel was a 3.5 in Cuba, we really were not sure what we were getting ourselves into, but other reviews were really good and the price was great. Overall, we would give it a 4 star for sure! We found the food to be pretty good (remember you are in Cuba), but who can complain about fresh coconuts everyday, freshly squeezed orange juice, delicious coffee, and yummy grilled seafood everyday?? I also found that I would have a big heaping salad everyday and it was delicious with [... read more] fresh fruit. The staff were amazing. We had one issue with our room (started to smell like swage on the 3rd day) but they switched our room right away and even gave us a choice between three rooms. We were really taken care of. We didn't find it over crowded at all and were impressed with the beach. All in all it was a great vacation for us and we would return.

Retreat

I usually visit Cuba in January on my birthday week and stay 2 weeks I come back in April and stay two weeks at the Ibostar mojito.This visit I spent my stay at the Colonial and found a lot of positive differences between the two resorts. The main difference was the closest to the beach,restaurants,washrooms and main lobby. At the Ibostar you had at least a 7 minute walk across the board walk to the beach with no washrooms in between,giving the Colonial a large edge.Both resorts have great peopl [... read more]e staff working for them so there is no issue there,both places are very competitive.

Good

I love this place food was good beach and pools great. However on my third day I got up in the middle of the night to find seven cockroaches yes seven I told three people the only answer was they don t have teeth. My tv went off after three trips to lobby and three phone calls one of which they hung up someone came up to fix it. I told them how bad it smelled in my room he said must be the pump and off he went. The maid stuck toilet paper in all drains which did not fix anything. The women the t [... read more]he breakfast buffet were rude I have never seen the likes if these two. I came and asked for a table to be made up she dropped a knife and fork on the table this is not acceptable behaviour. They want to bring up ratings this is not the way to do it.

So so

Food was good but would be better if there were some changes each day. Room was ok but mattress was really bad. Had a back ache. Receptionists were not much helpful. Wifi should be free. Phones were too expensive.

NEVER AGAIN

beach was okay, food was amazing!!! STAFF WAS HORRID!!!! I travel every year to Cuba and I have NEVER had such bad service!!! We were given keys to the wrong room and entered a room with people in it!!! They ran out of beach towels three days!! Ran out of beer on New Years Day, and fries at the snack bar!!! the Churros were made only once!! If you speak spanish you get far better service which delays the service of others!!

Nice Family Vacation

Read some negative reviews about this place I went but ended up being pleasantly surprised. Traveled from Dec. 28 to Jan. 4 with 2 adults and 2 kids. Pools were great, beach was great, I found the staff to be friendly and the hotel grounds were nice. The buffet food itself was pretty bad, but the omelettes at breakfast, pasta bar at lunch and a la carte restaurants were all good. The biggest complaint I have would be the rude people who I encountered all over the resort.

Amazing resort!!

The hotel was beautiful, recently renovated villas, entertainment team and overall service was very engaging there was always something to do. Absolutely no complaints whatsoever. Beautiful beach, great nightlife various options for clubs!

Hotel colonial Cayo coco

The staff were friendly and fun. The snack bar and doughnut staff were amazing the disco needs to play more English music to engage clients. Dancing entertainment was ok Rooms were big enough however bathrooms need doors. In your room. Did not see staff at pool or beach bringing you drinks. We always had to go and get other ourselves. At this resort it was GREAT value for our money And would recommend this place to all friends and family. Who are looking to get away. You could do as much or as l [... read more]ittle as you liked. And the beach was beautiful clean and well kept. I will definitely be a return customer.