Gorgeous Resort

Gorgeous resort; perfect food, nice and big room. Very good restaurants and easy to access them all; endless bars; nice but rocky beach- plenty of chairs. Lots of activities, lots of pools!! Would go back in a 'second'. Absolutely perfect vacation.

Gorgeous resort, great food and people

The property was beautiful, lush, lots of gardens and fauna, very quiet little villas. The room was the standard room with king bed, but it was spacious, modern, great mattress, very clean, flat screen TV and a mini fridge with water, pop and beer, restocked daily. The property has 4 resorts, Kantenah is at the end and there is no entertainment, it is quiet, which is what we were looking for. Entertainment is at Colonial and Riviera lobbies. There is a beautiful SPA and GYM, the gym was busy in  [... read more]the mornings, too small for how many people came before breakfast, otherwise it was great. There are many pools to choose from, you can get a gondola ride around 2 of the resorts, there are flamingos and crocodile enclosures, lots of gardens, wooden bridges throughout the property, looking very serene. The amount of a la carte restaurants was amazing, we liked all we tried, but we could not possibly try them all. The beach is wide and beautiful, however the Riviera side does not have a beach, has to walk over to Whitesands and Colonial beach. And our only complaint was the ocean, we knew Mayan Riviera has corals, but we hoped they won't be everywhere in the water. You need water shoes, you cannot go in otherwise, There is just a little spot at the end of the Kantenah beach where you can hop over the rocks and walk in the water. But there were sting rays there, which was scary, although they swim away if you get close. Other than the corals, I would give it a 5 out of 5.

Large resort and plenty of beach and pools to hang

Beach was not the greates. Some rocks/coral, so not as sandy as expected. Lots of pools, bars and restaurants available. Great wild life and amenities, including tennis courts and soccer field. Not a Mexican hotel

Nice Resort

This is a very nice, big resort!!! The staff here are amazing!!! We did upgrade to the Mayan Suite Oceanview and we were very disappointed. Don't get me wrong the room is very nice, but we like a balcony that is a little more private and secure. Our first room was facing the road and we were on a main path to the beach so we did not sit out at all. After much begging on my part they did move us on the fourth day into our vacation to a room supposedly facing the ocean, but we were looking at a ve [... read more]ry thick Mangrove. The whole reason we upgraded because it was a 30th Wedding anniversary and we had been here before and loved the resort. The resort is nice, the food is plentiful and the staff is probably the friendliest and most hard working people we have ever met. For this reason we might go back eventually, but we will not spend the extra money on the upgraded room. If you do decide to go to this resort you will not be disappointed.

Outstanding

Great food, great service, awesome pools and beach. Many varieties of great food and especially the Japanese restaurant. The reefs right on the beach were a highlight for our kids. Highly recommended.

Great Eco resort

Beautiful grounds, lots of shades , trees, trails, and a lovely natural looking beach. The water was a little rough on a few of the days during our one week stay. Some stones in the water so be careful as you enter. Regardless, it was beautiful. Great location for you are 30 minutes from Tulum and 30 from PDC. Resort provides free ride- collective- to PDC. Take Advantage of them many opportunities for the various excursions. Swimming with the sea turtles, in cenotes, snorkelling, etc.

Great Family Resort

Our first time to the Mayan Riviera - we we're sure what to expect - thumbs up to food, drinks, kids club and activities. Thumbs down to having to wait in line to book the Japanese ala carte - crazy busy! Also, Jr Suite usually means a separate sleeping area in my mind, but the room was just one big room for all of us - made it tough to do anything once kids were asleep. Overall would go again, and the value for the money was fair.

Exceeded my expectations !!!

Absolutely loved this resort they have customer service and tourism down packed! Wonderful food selections options bars activities absolutely gorgeous property wonderful people ! Our rooms were lovely and the pools are amazing! Something for everyone! We are going back!!!

Great vacation

This was our second time to Kantenah and we had a great time, again! It's clean, the food is good, the people are great. We had a small issue this visit with hot water the first night but the resort staff took care of it right away and the rest of our time there was excellent.

Loved this resort.

This is a large resort, but we loved it. We walked everyday on the covered paths, which were beautiful and clean. The food was the best we ever had, from the buffet to the restaurants. The night we arrived we ate at the Sports Bar, this was awesome. The drinks were really good too, and the staff was friendly and welcoming. The beds and pillows were very comfortable, and the bathroom amenities were top notch. I didn't bring my hairdryer, and was very surprised at the nice one they had in the bath [... read more]room, I think it was better then mine. The beach was a bit rocky, but if you move further down on the Kantenah end of the beach, it is sandier. We were in the ocean everyday, it was beautiful, and would return again for sure!!

Terrific vacation

Hotel was amazing. No need to go off resort. Staff friendly and helpful. Very clean rooms and grounds kept immaculate. Food was great. No restrictions on a la carte restaurants which was very nice. Beach was wonderful with lots of lounge chairs.

Grand Palladium Resorts are #1

Greatest vacation resort by far! Everywhere you go is exceptionally clean! Food was superb and so many options of where to eat! We loved the spa and had massages together on valentines day! We will be back and want to stay for 10 days next vacation. Sincerely, Ray & Corinne Smith

Amazing!

This was our 5th visit here. Absolutely nothing could have been better. The staff go out of their way to make you comfortable and the grounds are spectacular with something for everyone to do! If anything, maybe a softer bed would have been appreciated.

Wow.......Very Nice!

I must say we really enjoyed our stay at the Grand Palladium. The resort is big (we loved walking everywhere) but the train or "golf cart" gentlemen always checked to see if we needed a ride. The buffets were wonderful (even for a picky eater). Prime rib...never had that at a resort buffet before. We love to snorkel and there are lots of fish to see right at the resort beach. Grounds are meticulous and the staff are friendly and helpful. We will definitely be going back!

The Palladium is a fantastic resort!

The beach is beautiful white sand... the pools are cool and refreshing... the food is very good. Nothing to complain about! The service is fantastic with transportation to all of the lobbies. We cannot express how much we enjoyed it! Can't wait to go back. Air Transat service was unexpectedly fantastic. They are situated in the lobby every day to guide you during your stay. Our favorite bartender Santos and waitress Irma made our stay exceptional.

Best family vacation!

We went to this resort during the Christmas holidays with our 3 children (13, 9, 7). My husband and I have high expectations when we travel and I have to say, that other than the food and the beach this resort surpassed our expectations. The rooms were clean, the grounds and pool area were beyond clean. The staff was extremely friendly and helpful. This resort is very spread out, however, they have a train shuttle and golf carts to take you wherever you want to go. It was extremely efficient. On [... read more]e of the great things about this resort is that we never felt the need to leave and go out on excursions (we did spend one day at rio secreto, however). The "People of Palladium" did a great job running activities and entertaining the kids and adults all day long! Not to mention the amazing sports centre they have for the kids and adults to do so much! The beach at this resort was not great. There was a good 10 feet or so of coral in the water before hitting the sandy bottom. It hurt the feet to cross over. I would recommend water shoes if you plan on spending time in the ocean. The pool was massive and with all the activities going on, the limited time we spent in the ocean did not seem to phase our kids. Other than the Mexican restaurant, the other "a la cartes restaurants" were nothing special. The breakfast buffet at Kentennah was good as well as the dinner buffet at Colonial. The coffee from the Espresso bar was great! We will definitely be returning to this resort next Christmas break!

Okay resort

Too big, especially walking around with children. Food is very average. Staff friendly and nice. Beach is nice but amenities were less than what we expected. Place too far from Cancun and therefore, too much travelling time for excursions. Hotel is poorly managed as one gets different information from different people. Despite all this, the price was not cheaper than some of the better resorts that we have stayed at previously. I don't think our agent understood our needs and the recommendation  [... read more]was not good for us. The prepaid cards did not work at all.

Good Enough

We just came back from our honeymoon at the Kantenah. The resort was nice, lots of food options, big pools...but the resort was HUGE and it was very busy. Probably would try somewhere smaller next time. Lots of little things I didn't like, but overall it was a nice resort with a lot of options.

OMG-spectacular

Resort, Pool, Service, Food were all excellent. The resort is large and takes a bit to get use to. The staff are so friendly always eager to help. I would not go there for the beach, it would probably be a disappointment

Great resort

This resort has excellent a la carte restaurants (steaks and duck are amazing). You only have to book 2 of the restaurants Japanese and Seafood. The buffet is also super. There were 10 different jugs of freshly squeezed combination fruits every morning and they never run out. They also offered a BBQ night on the beach with folks playing the bongos which was nice. Entertainment is superb! Mon, Tues night is just OK but then the rest of the week is great. They have people zip-lining onto stage, ac [... read more]robats, pole dancers, fire show, trapeze girls, ballet, tap dancers of a very high quality! Don't miss the Rock Forever show. From 8-9 is the kiddy show, 9-10 there is a show at the Colonial, then you can jump on the train and make the 10:15-11:15 show at the Riviera resort, come back to the Colonial for a 3 piece live band playing in the open air lobby. Pool activities were also fun - drinking contest, big ball you can get in for the pool, aerobics, volleyball, etc. They've redone the sports bar so that looks great and the air-con is nice. One of the resorts (5 in total) also offers a Disco. We like a large resort as you have lots to explore. They also have a 'ocean salt water' pool which is cool. I snorkeled in here as the small fish can get in past the bolders. There is also good snorkeling available at the resort - I found a small coral reef straight out from one of the flag poles. It's like being in the jungle at this resort with all the lush trees/plants/wildlife. Very well maintained resort. A few rocks in the swim area and a little dip when you first get in the ocean so be careful.