Beautiful Resort

This resort is very green and lush. The food at the buffet is very good and some of the a la cartes are very good. We travelled with 6 other people ages 50 to 60 and we all agreed that this resort was very good. The seaside grill (steak ) and the oceana (sea food ) were very good and the Italian and French not so much. The buffet had everything you could ask for so I didn't mind going there instead of a la cartes. We went from february 10th to the 17th and it looked at full capacity so sometimes [... read more] when we went to the a la cartes we had a long wait(it didn't help that we were 8 people) but if we found the wait to long we went to the buffet. All the workers were very nice and helpful except for the waiter at the french restaurant. If the resort is full the chairs at the pool get reserved early and also at the beach. Sometimes we wanted to sit at the pool in the afternoon after the beach but there were no chairs to be found. The same at the beach... we went early and had no problems but saw people looking hard for chairs later in the morning. The beach is very nice but we are used to the beach around the bahia principe which is much nicer but we were fine with it. We had a very nice holiday and would not hesitate to recommend this resort. p.s I see in the reviews that some people complain about the rooms...we found our room very nice(deal of the day). We knew that it wasn't big and had no dresser so we brought extra hangers and there are shelves in the closet so it was just fine.

Amazing Vacation at Dreams Punta Cana

I visited Dreams Punta Cana for the third time from Feb 12-18 (first two visits in 2010 & 2011). I was a bit nervous that the resort would not be as nice, since it had been 6 years since I had last visited. I was VERY happy to discover that the resort was just as INCREDIBLE as it had been with my previous two visits. I was there with my cousin to celebrate our milestone birthdays. The staff at Dreams is what makes this place so AMAZING! Every single member of their staff made our vaca [... read more]tion an absolutely unforgettable one (from the bartenders, to the waiters, to the bell boys, to the security guards, to the grounds keepers, to the wonderful animation team). We were treated like royalty all week. Our vacation at Dreams was the BEST birthday gift we could possibly have received. Upon arrival, we were assigned a room on the first floor, which was not ideal – I prefer an upper floor, but we decided to not complain and accept it anyway (we are not there to spend much time in the room). However, when we entered the room, it had a VERY strong musty smell (this is my 12th visit in Dominican Republic, so I am aware that the rooms can smell a bit due to the high level of humidity, but this one was VERY bad). In addition, the safe in the room was broken. A quick trip back to the check in desk and we were switched right away, no problem. Our second room (on an upper level) was much better. That really was the only hiccup during our trip. I have absolutely NO other complaints regarding this property. We tried the spa on our second day since it was raining. We were treated to a WONDERUL white chocolate body scrub, a chocolate body wrap, a full body massage, champagne and chocolate truffles. It was absolutely DIVINE! We felt like absolute princesses. So relaxing! The food at Dreams was really good. Always something really good to eat. We tried the main buffet, the beach side grill, the Japanese (a la carte AND the teppanyaki grill) and the steak house and really enjoyed each and every single one. Like I mentioned previously, the Dreams staff is absolutely a gem! They truly made our week unforgettable. They got us dancing every evening and laughing every day. We had so much fun with the entire animation team (to name a few: Juana, Benjamin Franklin, Jhonny Be Good, Yesson, Crazy Boy, Skinny Boy, Super Luis). I truly hope they are recognized for their tireless efforts EVERY day ensuring guests are having the best time of their lives. Another really sweet staff member I must mention is Domingo (one of the grounds keepers, but was training to become a bell boy on our last day). We had met him 6 years ago and he remembered us. Such a sweetheart. I would absolutely return to Dreams with NO hesitations!

Incredible resort

This resort was amazing from the grounds, the food, the staff and the beach! Our swim up room was the best and the pool just perfect. There was even free range on resort peacocks and flamingos. There were so many excursions to choose from and awesome on resort night life. There is literally something for everyone, even an "explorers club" for the kids. I can't say enough good about the food as well. We always felt safe and relaxed. Much needed and enjoyed 10 day vacation. Oh and we went for a  [... read more]wedding and it was stunning and perfect. We will recommend this resort to everyone! :)

Mediocre

Pushy uncaring people, poor service....would gladly go back to Cuba over Dominican after this experience Not much seafood if that is your thing. Had to personally call roomservice more than once just to have toilet paper

Perfect wedding destination!!

The grounds were Wonderful, it was truly a dream to be there. We had our wedding here and everything went so well very easy to work with. Although very little communication between staff it seemed.. The resort is family friendly if your child is 3 or over. Kind of disappointed that you could only go into the child explorers club for 30 min a day since our son was one month shy of his third birthday. The food is great lots of choices. I would definitely recommend the preferred club as well.

Great value

Great for families Beautiful grounds Great food, a la carts especially Beach was beautiful and the pool too. My only complaint is that the bar closes at 2am Other than that room service was inclusive and awesome

Great resort. Had a wonderful time.

Grounds and pools are wonderful. The food was great at both the restaurants and the buffet. The staff were just wonderful and very helpful. The rooms were clean but the bathrooms could use a facelift. Could also use luggage racks in the rooms. Would definitely go back.

Luxury Resort

The resort was magical with tropical gardens, flamingos, peacocks, fish ponds, amazing beach, nicely decorated rooms all with immediate pool access and content staff that was always happy to see you. The explorer club was loved by our 3 year old and the staff were excellent with the kids. Our room cleaner was very caring and our room always looked beautiful with fresh flowers. The entertainment team did a great job and there were good shows every night. They out did themselves with the Super Bow [... read more]l party. The food was over the top amazing some nights and just good on others. It was a totally pampering experience. Thank you

Forever in my Dreams

I haven't travelled much but from what I've experienced at this resort just set an extremely high bar for any other resort. The food never disappoints, the employees all care about making you comfortable and well looked after. The grounds are well looked after and spotlessly maintained. The night time shows were outstanding. We are going to miss this one until next time.

Some good some bad

Check in/out good. Beware of time share sales while getting your discount coupons after check in. Our room was small and dated. A/C barely worked. (Rm5110) Nowhere to put clothes away. We had a swim out room but our patio had red sand outside so whenever we came in there was a mess. I disagree with all the rave reviews on food. Buffet food just ok- restraunts were good. Bars generally had slow service. Beef gyros and potato chips at the beach was a great lunch. Pool is nice but cold. Good friend [... read more]ly service was hit and miss. There was nowhere to go for nightlife, drinks or food after midnight-not 24hr AI. They promote gluten free but servers are not trained and limited choices. We did the shark snorkelling excursion (nexus) and I do not recommend, there is nothing to see except a few sharks and rays in a cage (sad). I did enjoy my vacation but I would not return here

Dreams Punta Cana is great value

Dreams Punta Cana did not disappoint! It's location in Uvero Alto is amazing. The grounds are truly amongst the best of any hotel - huge well designed swimming pools, a stunning beach and tons of lush foliage. The Super Saver room was absolutely fine - very clean and well maintained with everything working. Food at the resort was very good - with generally a good selection. Lots of activities for kids, with a specific call-out to the staff at the Core Zone sports area who were really great and a [... read more]ccommodating. Evening shows were well done. Lots of available loungers by the pool and the ocean and the pool mats were a nice plus. Compared to the newer resorts on either side of it, the grounds here were 100 times nicer (I'm sure the grounds in the other resorts will be great in 10 or so years, but right now they offer virtually no lushness or shade). Only complaints (very minor): more selection of fish would have been nice at the buffet (they had grouper a bunch of times, but not a lot else). And the dessert area could have been more accommodating to those with nut allergies (ie. have a distinct cooler for nut free flavours of ice cream instead of mixing them with nut varieties). When down south I like to minimize my time indoors - easy to do here except for the buffet restaurant which is very much indoors - and they could fix this easily as they had a lot of patio space outside the restaurant, but only ever 4 or 5 tables setup out there. Overall, I would highly recommend this resort as great value for the price paid.

Great resort

Beautiful well maintained grounds ! The flamingos and peacocks were beautiful and added to the surroundings. The beach was gorgeous but windy at times with lots of surf. Nice to watch but not to swim in. Great for long walks. Rooms were standard but very comfortable beds. Room service a big bonus . Quick and hot! Restaurants were good with the Steakhouse and Bordeaux topping my list. Waits were not too long with staff helping to past the time. Great hotel for families with lots to do and the g [... read more]round floor outdoors space.

Not Dreams Quality

Very Disappointed with the Dreams in Punta Cana. We were expecting better service and better food. The hotel rooms where we stayed were just ok. The attention to food allergies were taken into consideration for one night buy one waiter. Which can be very dangerous. The waitress' that did the beach service and pool service were very attentive and we showed our appreciation with our generous tipping. I do recommend the staff get training on working in the hospitality industry.

Nice resort

The hotel grounds were clean. The room we had was alright. The bathroom was showing it's age. Ceiling was starting to come apart. When the maids cleaned our rooms sometime the coffee pot wasn't cleaned or coffee mate wasn't refilled. Food was decent at most of the restaurants. Staff was friendly. I didn't care for being harassed by people saleing their items, very pushy. There was incident where some one could have potentially drowned and the staff was not very proactive. They finally react [... read more]ed once myself and my husband approached them to go save that person that was out in the ocean getting smashed by the waves. I believe the staff has little or no training in life saving, and had insuffient equipment to perform a rescue.

All-Inclusive first-timer

The all-inclusive format is great, though I could live without the constant tipping. Resort was very nice, but the rooms need upgrading. TV and phone didn't work properly. Construction in the room above was an unwelcome wake-up call for two of the days, and the world's loudest weed-whacker took care of the other mornings. Staff were mostly friendly, with the occasional grump sneaking in. Entertainment was better than I expected, and the restaurants were excellent. Veteran travellers I talked to  [... read more]generally gave it a 6 out of 10 compared to similarly priced resorts.

Impressive Improvements at Dreams Punta Cana Resort and Spa

My spouse and I just returned from a 7 day stay at the Dreams Punta Cana Resort and Spa (Jan. 7 to 14, 2017) and were very happy with our stay. It is a great medium size property - not too small and not too large. My first stay at Dreams was in April 2013 and I enjoyed it so much I came back for a second visit. Improvements were noted primarily in the exemplary customer service and the higher quality of food. There were more vegetarian and gluten-free options and in general the food seem [... read more]ed healthier (e.g., vegetables steamed and not cooked in heavy sauces, etc.). The cuts of meat were of good quality. I had an exceptional filet mignon at the resort steakhouse. The in-house pastry chef outdid him/herself with daily specials - delicious! The grounds and pool areas were immaculate and very well taken care of. Although the rooms were a bit older and showed their age, they too were extremely clean and comfortable. We had a deluxe swim out room and would definitely book another again. Noticed that the resort was investing in promoting upgrades such as VIP tents on the beach, special romantic dinners, professional photos, and VIP privileges for extra money, etc. While I can appreciate they are offering a la carte upgrades, I didn`t appreciate being herded to the sales team immediately after checking in, so they could sell me time share to other Dreams properties. I just arrived for a relaxing vacation and we were immediately hustled into sales mode, offered a VIP breakfast and offered a two hour tour of the other properties. Definitely not cool. I would suggest to the management to invest more time and money in their nightly entertainment. I would rate this a 2.5 out of 5. A few of the shows (Dominican night and Circus) were great, however the Western show was more of an audience participation drinking game. Surely they can do better. Please bring in nightly Latin bands and singers in the upper lobby (next to the bar) so people can socialize and dance. They offered 30 min. of entertainment in the Santo Domingo outdoor plaza, and just when people were starting to have fun they closed down and moved people to the loud disco. The daytime activities were fun and plentiful should you wish to join in. The staff were very accommodating and friendly - specifically customer service representatives Genesis and Meiry. Overall I would highly recommend this resort.

Family holiday

Hotel was fantastick! Wonderful kids club felt totally secure leaving the kids .. so many activities for them to do! Gorgeous grounds great food and the beat pool and lanscaping ive ever seen! Would like to return for sure!

Perfection

Hands down this resort is at the top of our list of favourites. The report is beautiful and we love the pool and swim up rooms. There was never a problem finding a lounge chair in the sun or shade, poolside or at the beach. The wait staff is a big reason why we would go back again, they were all very attentive and sociable. Thank you to Fransico (Benjamin Franklin) and Simon (Happy) you made our week. We especially enjoyed the fact that you didn't have to book reservation for dinner, you could [... read more] go every night when it was convenient for your schedule. Thank you to Larisa for arranging seating at the Japanese grill, that was a real treat. Larisa made sure that everything was perfect There were always pool and beach activities for all ages and the energetic staff were fantastic and entertaining The rooms could have update and maybe a dresser of luggage stand, but really we didn't spend much time there. Thank you Dreams for a wonderful vacation.

Great Week

The grounds were amazing. From lush greenery, orchids, flamingos and peacocks walking throughout the resort as well as lots of palm trees and umbrellas of you wanted shade. Beach was very clean, although lots of wind that week so couldn't swim away far from shore. Meals were good with unlimited alacarte and no reservations required. Staff were very accommodating and service excellent. Rooms were a bit dated but basically only slept in the rooms so not a concern for us. Rate dit a 5 star and w [... read more]ould go back again.

Fantastic

We have traveled to over 15 different all inclusive resorts and Dreams is the best! The food was outstanding the beds were comfortable and the grounds and pool immaculate. I would highly recommend Dreams Punta Cana.