A Beautiful Place for New Years

This is a very beautiful resort situated all on its own on Cayo Ensenachos in the midst of a protected biosphere. Two long sandy beaches are available with one featuring some incredible snorkeling without the need for a boat. We stayed in the Spa section which is limited to adults but toured all the grounds which have amazing vegetation. Whether you eat in the main buffet or any one of the 4 a la carte restaurants you won't be disappointed. Rooms are spacious and only 2 storeys high. Staff are a [... read more]mazing and make you you feel like part of the family.

We will return! Such a great resort!

From the moment we entered the hotel impressive lobby, to checking into our room everything was AWESOME! I have been to Cuba on 5 other occasions and this by far was one of the best. The food at the main buffet had so many options, and the servers were always wanting to help ensure that drinks were served and tables were cleaned up after use. The beaches we spacious as the resort had two of them, the white sand and lush property was quite impressive.

Incredible natural beauty and beaches

Ensenachos is a great family resort with mind-blowing beaches and gorgeously lush landscaping. You feel really immersed in nature here.The staff are wonderful and the rooms are spacious with great beds. The food is good (being mindful that this is Cuba and they don't always have access to everything we have). We've been here twice and no-one in our party has ever been sick. You ome here for the beaches, safety, nature and reasonable prices.

Good

The resort and the beaches BEAUTIFUL and CLEAN. The food was ok. The staff, some of them friendly some rude and indifferent. Need to improve transportation from beaches to the lobby. Entertainment 0.

Coral Iberostar Ensenachos

Amazing rooms,grounds and beach. The service was exceptional! This was our first time at the Coral Level and we will certainly be back. No problems with food...always hot and presentation was appreciated. No issues finding beach chairs or a place at the pool. The staff went out of there way on numerous occasions to make our stay memorable. Looking forward to our next vacation at this resort!

I liked it !

Staff , hotel , beach was great , food for a little repetitive after a couple of days . Restaurants were good , room was awesome . There was a lack / or no lighting several nights which I reported but not much was done . Your were in total darkness from your room to section 28 29 ....overall a grade of 9 I would go back

Had a good holiday at this resort

We recently got back from our 7 days of vacation at this resort. We enjoyed most of our time at the beach. My husband took part in dancing and beach volleyball with his friend. I enjoyed the special dance performance by the locals and the children playing musical instruments at the beach one afternoon. By the time we left, there was a lot of new shelters being built around the shoreline. I find that there are a lot of seashells which can hurt your feet when walking if you don't have water shoes [... read more] on at the beach close to the lobby, or it could be that I have sensitive feet lol. The room was spacious and the hotel grounds are always clean and kept well by the gardeners. Our maid made sure our room was clean and that we had enough towels and she also wrote sweet note for us the night before we left. I had brought a full suitcase of items to giveaway randomly to staff members along the way to share with others what I could. The food was okay I could always find something to eat at the buffet, beach restaurant or the snack bar. The service was great because when I had problems the hotel staff was able to help me in a timely manner. The waiters and waitresses in the restaurants were very helpful and attentive to our needs. I bought a headlight to use in the darker areas when I took those long walks to put our toddler to sleep. I had some mosquito bites but it wasn't so bad. Overall, it was a good trip for us and our two-and-a-half-year-old toddler and we became friends with another couple and their two boys which made our stay more memorable at this resort.

Fantastic Resort - Will be back!

Rooms were exceptionally clean, the grounds were beautifully manicured, the public washrooms were fully functional and very clean. The beach was very clean and lots of shade areas if you needed it. The staff were very attentive and always eager to please. Even though there is no night entertainment (theatre) they did provide great house bands in the lobby bar every night as well as a fashion show and an aquatic show in the pool area. Will definitely return.

Amazing Beach

We stayed in the over 18 section and the rooms were nice and clean. Our maid Mai was friendly and had a different towel art each day. The pool in that section was quiet and the staff were great. Our favorite part was the beach at low tide. You could walk out to a sand bar at the far end of the beach and see star fish and all kinds of other fish and hermit craps etc. We will be returning to this resort again .

Our favourite, time and time again

For us, the best vacation resort. Beautiful people staff this complex. Beautiful beach and gardens too. There is always something good to eat at each meal and for snacks too. We are going back with our grandchildren this summer. We always book with Debbie at tripcentral.ca

Disappointing.

The people were fantastic but it became evident early in that the hotel had some issues which we attribute largely to its management. Bathrooms in main hotel were frequently filthy with no toilet paper. Room service poor, we were shorted towels daily. Only 19 covered areas on beach...totally inadequate for number of visitors. Food adequate and meat tough and in short supply. Two members of our group had stomach issues from the food. Shafted at the airport when the government stopped use of tou [... read more]rist pesos the day we left.

Awful experience!

This is the third time at this resort and this time we went with our friends. Unfortunately it was a really bad experience: 1. The main buffet was closed for the last 5 months. This would not have been a problem if the quality of food would have been the same( days when they went off of bred, ketchup, tonic water,etc. Flies allover the place-all of us went home with food poisoning ) 2. No entrainment-at least 5,6 people hired for this but nothing happened- the kids show ended up in the lobby i [... read more]nstead of the theatre 3. No lights on the resort-we ended up using our cell phones to be able to see where to walk 4. A la carte:Mediterranean- we got there and they gave is the menu but also told us that half of the stuff on the list was not available ( shrimps, smoked salmon, etc) 5. On the 4th day of our stay it was a huge line-up for the carts...we ended up walking on the other side of the resort, which is not bad, but considering we had the kids with us and no lights in the resort... not a good experience It is too bad i cannot post the picture for you to see how a really bad food poisoning can look like😞 6. Washrooms: only one little bottle of shampoo, etc for the 3 of us for the entire stay. They are really trying to save money from everything. We are really upset with tripcentral also because of the false advertising-5 star resort when it’s not even up to 2 stars... and they were made aware of the changes at the resort-as per the air transat rep in Cuba

Okay vacation

The main buffet was under renovations so we had to be shuttled to another location and trolleys were always late and food wasn’t great. No juice at the resort, only sprite and coke offered to kids at breakfast. Once the main buffet opened on our last day, was much better. Beach was beautiful, pool was fun, resort needs work.

Great Resort

Great beaches, staff always helpful and a smile. pity the buffet was closed for Reno's but thats the way life goes. we will be back next year. Rooms could do with a fresh coat of paint. Grounds are well kept.

Great honeymoon!

Room was beyond expectations. Very large with 2 bathrooms, l/r, d/r, kitchenette, huge bedrooom and great outdoor space. Loved the hot tub on terrace. Very private. Beach was gorgeous. Service and people were exceptional!

Amazing Resort with Amazing Staff- Coral Section

The Grand Village (Coral Section) is where we stayed and it really is a paradise. From the moment you arrive you are greeted like family returning home. We arrived very late to the hotel , but the check in was fast and easy as they had everything ready for us, we were then taken by golf cart to our room where they had the room cool and the hot tub warm for our first night. Our Villas were amazing and the new addition of the step up jacuzzi was a great way to relax during your down time ,  [... read more]or to settle in for the night, with a beautiful view of the ocean. On our second day our main room AC went down,(but the bedroom AC was still working great so everything was still OK and cool) , the staff was there right away to try and fix it, unfortunately they did not have a part and said they would return the next day. Again the next day they came and still did not have the part so without asking they offered to move our room to another villa, which we did with their help.The staff in this section are beyond amazing and really know how to make your stay the best it can be. The meals were amazing as well. Lunch at the beach grill right on the ocean , can't be beat! And the daily lobster was an added bonus. We ate most meals at the Grand Village but did try the buffet once, however , the main buffet was under renovation so we they had something set up in one of the restaurants for guests, it was not that great so at that point we decided not to eat outside the villa section. The only cons from our trip was that the resort does need some updating. The paths to the beach needed repairs and it is very dark at night with few lights along the paths actually working.Also, some nightly entertainment in the lobby area of the main resort when relaxing after dinner would be a nice addition as well. But overall , my wife and i had a great trip and will be returning again very soon.

Worst Cuban experience for 8 years

It was my 10th visit to Cuba and worst one. Good sides: staff very friendly and tried their best, weather OK, beach good for leisure and snorkeling as well. Bad side: FRAUD! We were promised and paid for 4-1/2* service, got food around 2*. Main buffet (both floors) been closed just before our arrival and we were not informed about it. Cuban rep of AirTransat told us that they informed Canadian counterpart, nobody passed this information tom us. For 3 days stay locations for breakfast and lun [... read more]ch changed twice! About food offered: 1. No buffet at all. 2. No frying station - just plain omelet for breakfast with bad oily taste delivered from the kitchen. 3. A lot of flies on the vegetables - after our comment waiters move boxes to kitchen and delivered to tourists by request on the plates (just hid it from main dining room, ha-ha). 4. Even at diner restaurants provided over salted or hard/chewy meat. A lot of mosquitoes on site, we were told by hotel's employee that due to lower number of guests all services and headcount reduced by 1/3 (approximately). CONCLUSION: never ever going to this resort. Mexico all Jamaica/Dominican Republic looks less risky choice for off-season (second week of September).

No so amazing resort!

Hotel grounds: Dull and outdated, need an improvements. Room: Bad. My son killed 10 cm cockroach inside the room. The maid killed a spider size of tarantula, little less. So if you have fear of insects- staying there WILL be problematic. Territory: wild jungle! I like premises like that, but if you like more civil surrounding do not go there. Also, they have problems with lights- the walkways are dark, we had to use Phone's flashlight to see where we were going. Scary! Beach: priceless [... read more], this is why I can forgive all other faults. Food: yak! Seriously- very bad. Cockroaches crawl on the cakes there. My little son had a fly in his pasta. Juice is dissolved with water to the point it is water, colored water. Service- DO you like to be serviced??? DO NOT go there. They all just ignorant. I looked at them and I understand why the country is so poor. They are lazy, ignorant, they only speak Spanish. In the other words- there was no communicado with workers at any level of service in this place. Sunwing shall drop this hotel. Very very very disappointing experience.

Iberostar

We enjoyed our stay. Friendly staff and clean premises. Efficient service. Needs transportation services within resort ie., trolley system that reliable. We would recommend. Other suggestions are to have good air condition systems in the rooms at least. To get a break from heat.

Best Beach in Cuba: Ensenachos

Ensenachos beach is gorgeous, best beach in Cuba. Service was great and the staff is friendly. Hotel grounds are well maintained. Rooms were decent and the food was ok. Great value for a family getaway.