Ok resort

This was our 2nd time at this resort. My kids loved the snack bar so much the first time that they begged to go back. Sooo...unfortunately, they got rid of this snack bar. It was so awesome to get mid-day snacks, but now you have to go to the kid slide pool/area - which is a fair distance away from main pool. Then there was a different system for the a la carte restaurants. You no longer needed a reservation for any restaurant except the Japanese one. We got there Saturday and when we went t [... read more]o book Sunday morning they had no reservations left during our stay. Each night, when you went for dinner, the line-ups were ridiculous at every location. The staff worked their butts off to keep up, but they were under staffed for the amount of people. The Mexican restaurant was so good - but they had one staff cooking and the lineup for food wrapped around the buffet - which made it difficult to reach for food if you didn’t want what the cook was serving. The steak and fish place had great food but again the wait. Lunch and dinner had amazing food with lots of options...but no bacon in the morning except on Wednesday? Bacon and/sausage is a breakfast staple for Canadians! It was sometimes a battle to get maple syrup as well. We enjoyed the animals and the resort is a nice size. Not for anyone who loves the beach. Lots of shade and chairs by the pool. Night entertainment was excellent. Lady Gaga was the best show I’ve seen in 10 years in Mexico. Again - no issues with staff - always kind and attentive, I just think they need more when the resort is so busy. The staff handled a serious issue that happened very professionally. I really hate waiting in line when on holidays...and it is not just to be seated, it is having to wait for people to leave. This never happened the last time when we had reservations for each restaurant with sittings. Room wise - We were in the older buildings so a bit dated...like no working light in the washroom, but otherwise the room is big and clean. It’s an ok resort but not a 4+ - more of a 3.5-3.75 in my opinion.

Best Vacation Ever! ♡

We stayed 14 days in the adult only section in the penthouse suite. We had a large deck with a hot tub which we used each night. We had monkeys show up multiple times each day to hangout. That was our highlight of the trip. With the adult section, we had our own pool, restaurant and section on the beach. The service at the adult section was personalized and amazing. We became close with the workers and they gave us a nice goodbye when we left with flowers over our table. The food here is amazing [... read more]. There is a waterpark here which my husband went on and enjoyed. We found private senotes around the Resort and swam in. We are going to return again next year for 3 weeks and can't wait. Highly Recommend

Good Family Resort

We were at this resort for my son’s wedding. The reason this resort was picked by the bride and groom was because children would also be attending. My husband and I did not have children travelling with us but we still really enjoyed this resort. We found lots to do on resort and even ran out of time to enjoy everything that is offered on the resort. I am a beach person so I was a little disappointed with the beach as it is rocky but with water shoes lots of people were in the water. However  [... read more]I did spend time at the beach and was happy that there were lots of shade from the trees. i also spent time at the pool and it was a great time. The wedding venue was very beautiful and the food was excellent. Our favourite buffet was La Laguna but the best was the Riviera and Brazil. We loved our room. We had a king size bed (with a really good mattress) and a whirlpool tub. The maid was very nice and did a great job. I would recommend this resort to my friends and family. Thank you Sandos Caracol for our great vacation.

If you love monkeys, you will love this place

This place it self was great, the workers however were not the friendly type, I love seeing and feeding the monkeys and all the other animals, lots of mosquito, food was ok, the nightly shows were awesome, not sure if I would go back or not

Great

Great place, good food ,friendly staff, spacious modern rooms. Wildlife everywhere which is very cool. Drinks are made well. A la cart restaurants are awesome. Pools are great, cenotes are gorgeous. Lots of on site activities

Lotsa Fun

Great resort. I’m not really sure why all the bad reviews, we had a great time. Lots to do it was a very active vacation. The food is good and staff was very attentive. The beach wasn’t the greatest but it was still a beautiful spot just bring water shoes and you will be fine. The only thing that I would say is to bring bug spray it’s a eco resort. I will definitely come back. Thanks for the great trip.

Wonderful Family Vacation!

The room was beautiful. The grounds were gorgeous. Loved seeing all the wildlife! Pool and beach were great. Beach was a little rocky but you could always find a clear spot to walk out. Food was AMAZING! Los Lirios restaurant was our favourite! Drinks could improve. More bartenders are needed at each bar. The 24 hour snack bar is sit down and order from a vegetarian menu. I think it should be buffet! We really loved our visit with our 4yo and almost 2yo. We would definitely go back. They love [... read more]d the water park so much!

Amazing people

The hotel was beautiful and the time of year was amazing. The grounds were always clean and food was okay. Beach was rocky but love that they kept the Eco #1. Would recommend for any family with kids the water slides and kid zones were great

Jungle and fun

2nd visit. Eco-Superior family room. Hotel is a good place to explore and enjoy with the family in general. Animals abound, Coaties, Monkeys, birds all provide fun things to see. The Cenotes are nice. Kids club and waterpark are decent. The Beach is fine for Mexico. If it's rainy there is not much to do as most of the resort is outdoors or open air. Our ground floor room flooded a bit because of a night of rain. Annoying but the front desk moved our family the next day which is good. Unfortunate [... read more]ly you know they know that some (only some I presume) ground floor rooms are susceptible to flooding but they still put families in them... So that's not good practice. Be wary. Also our late check-out request was denied so our family of 4 were homeless for half a day before our late flight departed. That's not good. So the food is good and when the weather is nice the events, shows, and walking paths are awesome. But... Even in Mid November when it's not that busy of a place a few hiccups occurred which is..not great at all. Overall, our second visit was...ok, definitely were not treated as well as we were on our first visit, we will go somewhere else next time for sure.

Wonderful resort! Great service.

Just got back and had a great time! Wonderful food and the best atmosphere. Hard to pick any faults. Every person who works here is quite lovely. Watch out for the timeshare guys in the main building. Big time waster. Avoid them and all is great.

Overall a descent family resort

Pros: my “tween” kids had a great time, especially with the animals and sports bar tables. The food and the room was basically good and in line with my experiences from other resorts. Cons: the evening entertainment was insanely loud. Our original room was the closest possible to the theater and on our first exhausted night it seemed 11:00 pm would never come until it was quiet. My request to move the next morning was supposed to be put off for 2 more nights. I endured one more night and  [... read more]practically in tears that next morning begged to be moved immediately. Mercifully, we were moved to a much quieter location for the rest of the week. The drinks were ok and I never had a long line up at any bar. The beach was narrower than I expected, and too rough and rocky to expose the kids to snorkeling.

Amazing Hotel

The food was great, the grounds were kept very clean , staff was very nice and helpful. Always something to do , evening were always in party mood. We had a great experience at this hotel and would definitely recommend it

Great Week at Caracol

We recently spent a week at this great resort. Loved the jungle atmosphere and the many places to explore on the property. The entertainment quality was quite good for resort fare and there were enough included activities on the resort that we didn’t feel the need for any off resort excursions. Our goal was to relax and this was amply accomplished. Great service poolside and beachside (Select Club) with well poured drinks and a great variety of places to eat everyday. Everything was spotles [... read more]s from our room to the public areas and restrooms. Our room was large and well appointed but a bit bland in decor- not a big deal since we didn’t spend much time in there except to sleep! We absolutely loved the many animal encounters we were able to have at the resort- they definitely made our week!

Great Resort!

The Sandos Caracol Eco Resort provided a great place for a vacation. We were in the Adults Only Select Club. Rooms were clean, spacious and well maintained- I would prefer a different shower head with a better spray but thats the only concern. Adult pool was well worth the extra money as well as the Adult a la carte Brazilian Restaurant-Vanessa, Enrique and Luis were great. Beach Club House was a great surprise. The ocean water access was rocky but beach was well maintained. Visited the Italian  [... read more]a la carte twice as it was great. Steak & Fish a la carte wonderful too! My biggest issue was the bugs! As its in a jungle area they were always present and were always hungry. Great free activities such as Eco Tour, cenote swim and animals. If it wasn't for the bugs I would go back again.

Great Resort

They hotel was great, friendly staff food was great. Beach area was ok a little rocky and some sea weed. The rooms where spacious and comfortable. The eco resort was great lots to do on the resort shows where entertaining. There are animals are all around which was cool. The resort was clean and well taken care off. We stayed in the adult section only complaint is they should accommodate a little more on this section. My overall review is 4 out of 5 stars. Highly recommend great for family's.

Worst Resort Ever

We were denied rooms together and our rooms were separated from two different floors. Foggy gray water spilled from our shower and our toilet was clogged for a whole night. We were not assisted even though we called numerous times! Last day we missed our bus because our room phone wasn't working. My husband had to run all the way to the reception centre to even tell the bell boy to get our luggage. We were forced to pay $100US because the bell boy didn't make the effort to stop the bus when we w [... read more]ere right on time! They didn't put our luggage in the bus either. Some of the food was terrible, some restaurants were 5 star while others were 1. Lastly, there were so many mosquitos that it was natural to be bit 5 times a lday. We have traveled over 20 vacations and this was by a lightyear, the worst resort ever. Sincerely, Lisa.

Welcome to the jungle

Lots of wild animals, bugs and birds at this resort. There is always lots to do. I recommend the adults only section or upgrade to the elite section.. lots of walking. Food was great. Staff isn’t overly friendly but ok. Housekeeping sucks and the bell boys are no help.. good resort for the price

Amazing week on Sandos Caracol

Just came back from this beautiful hotel dont have any negatives to say ..we were a family of 6 and all of us missed to be there already....room was so perfect we bought the standard room but when we get there we got upgrate for free..lots animals, the nite shows wonderful..food was ok..people always there to help u in case u need it..so many activities to do for free dont need do go out of the hotel to have a blast..

Phenomenal Resort! You have to go!!

The resort was amazing! Sandos Caracol has been by far one of the best resorts I have been too. There are loads of activities to do, such as swim in the multiple cenotes they have, go to the aqua park (fit for all ages), stuff your self in the restaurants and buffets, have a relaxing day at the spa, and snorkel all day in the ocean. My favourite restaurant was the Japanese restaurant, it was absolutely delicious! Overall, I loved the wildlife and the plentiful of activities I got to do with my f [... read more]amily. 10/10 would recommend this resort.

Fantastic Activities on the Resort

Because this was an eco resort, the grounds were very interesting as you were surrounded by many friendly animals! This resort is pretty large in size and offers a bunch of activities for guests of all ages. For starters, there are several pools on site, but my personal favourite was the main pool where most of the excitement happened. Sandos Caracol has an amazing entertainment team who host activities such as Zumba and aqua aerobics in the morning, to crazy games the pool, beach soccer, and be [... read more]ach volleyball in the afternoon, and finally fun shows to watch and dancing in the evenings. There is always something going on at this resort and I encourage everyone to participate in a lot of them! Asides from the entertainment staff's activates, there is a spa & gym, tennis courts, ping pong tables, a kid's club, bike trails, cenotes that you can snorkel in for free, and a petting zoo. The resort also offers several restaurants to eat at along with bars located all over the grounds if you want to grab a drink. The room I stayed in was quite modern and always kept clean by the maid who was quick and super efficient at her job. Overall, I loved my stay at the Sandos Caracol Eco Resort and Spa and I am already looking into booking another trip back there!