Normal

Normalmente no me gusta hacer comentarios negativos de mis viajes, porque sé que todo el mundo hace su mayor esfuerzo en el trabajo, pero en realidad no me gusto, es la primera y última vez que volvería a este hotel; nunca pude ingresar al mar, la playa esta llena de algas .. en la piscina olía feo en todas partes a causa de las algas .. el internet funcionaba solo en algunos sectores, la música la apagaban a la media noche y se supone que era hasta la 1am .. se que no es culpa del personal [... read more], todos eran muy amables, pero son pequeños detalles que se pueden mejorar; vivo en Montreal y el invierno acá es muy duro, lo único que deseaba era estar en la playa y el mar, la comida, el licor y el resto de cosas ni me interesan, solo la playa y el mar lo cual no puede disfrutar, la única solución que me ofreció Amada, el encargado de AirCanada vacations en el hôtel, era pagar un tour a isla mujeres o Cozumel, lo cual no me pareció buena solución; no es la primera vez que he ido a Cancún y tampoco será la ultima, de lo que si estoy seguro es que jamás regresaría a este hotel, a nadie se lo recomiendo, las fotos que había visto en internet son solo Photoshop, hubiera preferido quedarme en Montreal y no perder mi dinero. Gracias por hacer parte del equipo del trabajo, se que ustedes no tienen la culpa, bendiciones

Decent resort, great people

Upon arriving via Sunwing, after being stuck in Pearson for an hour on the runway then waiting for transportation for two hours in Cancun. We were greeted by very friendly staff. We checked into our first room in building seven and immediately turned around and went to the lobby as the room smelled like a raw sewer. The front desk manager was great about switching our room and although my male travel partner and I weren’t looking to share a bed we’re happy with the room and the lack of  [... read more]essence. It is clear the hotel had been unused for the two years of covid. However, the staff was working hard to bring it back to what was visibly a great resort prior to covid. Everyone was pleasant and did their best to provide the best service they were able. The beach reviews about erosion should be more concerned with the chronic seaweed problem. From sunrise to sunset heavy equipment was trying to clear it to no avail. The smell at times could be overwhelming. The beach is a write off, however, the lagoon about ten minutes walk down the beach is beautiful. As for the food the buffets and most a la carts a very bland. The French restaurant and steak house were really good but very difficult to reserve. The service in the French restaurant was spot on thank you!!!! As for Sunwing….. poor service, lack of communication, and total disregard for their passengers. We were checked in and out of our room twice and told we were staying another night due to mechanical issues. We were then pulled from the pool by other passengers as they got a plane cancelled the night we had already accepted and gave us tow hours to leave. In the confusion and 20 flight changes I lost my entire wallet including all I’d and banking with the exception of my passport. I’ve never been so stressed returning from a vacation. Blue Bay will be a good resort again although I don’t think there is hope for the beach no matter how hard they try. All in all a vacation is what you make it. I drank well , ate ok and was able to experience all I wanted to see, including Tulum, Chichén Itzá and COCONONGO. The only thing I didn’t do was go diving, the beach really turned me off.

Very disappointing!

The resort was very dated and run down. The food was hit or miss and the drinks were about the same, we were able to find one or two food or drink that was good but nothing was consistent. The beach was unusable and never went to the ocean at all because of how dirty the water was. Turn down service was good but they never stocked the fridge or shampoos unless you were in the room and basically asked for them. We ordered room service once and it never arrived, first night around 6 pm we called m [... read more]ultiple times for cold water as our fridge was broken and we never received any! Calling front desk or 0 went to no where no matter when you call. The shop that sold clothings at the resort was biggest scammers. We went in one night to check things out and liked few things, we didn’t buy right away as we didn’t carry money with us, went back next morning, they changed the price on only the items we were interested in and removed the discount. Then we still wanted to buy them, I personally grabbed a bathing suit to try which had 50% off tag on the hanger and I confirmed it was 50% off as the worker was grabbing it for me, after trying them, I asked for another size to make sure. I took the 50% off one as they fit better to cashier and she told me now it’s not 50% and accused me of changing the tag sticker! Be aware of them.

A nice little getaway

All in all a good place to go We did get suckered into listening to a sales pitch about the VIP club. It was not for us as we do not travel all that much. We did get a $100 credit for the resort and used it for souvenirs Staff was great Drinks were good, food was good. USE THE APP TO BOOK DINNERS AT THE RESTURANTS! After trying to book with the front desk we found an app that worked great, would wake up and choose a place to eat and book for the next day. Beach was nice for 1 da [... read more]y but then got pretty mucky the rest of the week Need more chairs at the pool

Not up to par

The hotel needs repairs staff is helpful but the guests smoking anywhere they wanted with no reguards to others and staff not enforcing them to smoke in the designated areas sends a message that the hotel is only after the dollar with all disreguard to other guest health, we will not be back, even after telling the hotel staff of the issues, nothing was done

Wonderful resort

We just spent a week here and enjoyed it very much. The grounds were well kept and the rooms although a bit dated and needed a few repairs were clean ! The food was awesome as was the friendly staff. The only downside we found was the lack of communication for some things We had to go everyday to make a dinner reservation and didn’t find out until our fourth day that there was an app to book them. We missed out on a few of the restaurants. The kids club was amazing and the staff there  [... read more]top notch I would go back. The entertainment at night was great. All in all a great family resort !

Overnight Partying Ruined Experience

The all night partying which was accompanied by extremely loud music ruined our stay. As our 8 year old said, “it felt like the bed was bouncing”. The phone at the front desk was never answered. Some of the rooms are in very poor condition.

Good Resort

This Resort is very large a lot of walking unless you wait for the shuttle. Pools are very nice But the Beach needs work. Had very good service and very good food wile we were there. We would go back.

Good good and bad

The facility is beautiful, the food amazing, the staff service terrific. We had a great time except for sleep.. there was a huge group from Madrid Spain 20 year olds four to a room and they were so noisy. Only one key per room So they would bang on the door when they got in at 4 am. NO SLEEP for older adults who go to bed after 10 pm. The room smelled of septic in the air, light bulbs burnt out, shower door didn’t close, toilet didn’t flush. Elevator broken all week. So maids came 3-4 [... read more] times a day for sheets, later towels, later beverages, etc etc. many interruptions when we wanted to rest because we didn’t sleep All night. Would I recommend to anyone. No

Better than expected!

After reading the negative reviews for Bluebay I was not expecting much and we were surprised by how great it was. I was there 6 years ago and loved it then and it's still good but just a little older. It would probably be considered a 3 1/2 - 4 star as there were a couple things that needed attention but the negative people must have been expecting 5 star or have attitude. This is a cheaper resort than most and you get good value. It wasn't at full capacity when I was there last week so can' [... read more]t comment on when it's really busy. Beach-I would say 3 out of 5 only because the water is murky right in front on the resort. The beach itself is beautiful with lots of loungers. I was expecting broken loungers but I didn't see any (just the odd back adjustment didn't work). If you walk 10 min to the left there is a beautiful cenote with the clearest water to swim in. Walk next door to the right and there is clear water unless it is windy when everywhere is murky and wavey. It is a great walking beach as you can go forever to the right. The seaweed is cleaned every day by the resort. Food-Amazing!!! This place has the best food I have ever had at any resort and I've been to many. It does change up for lunch and supper. I don't eat much meat at home but somehow I love the seafood, chicken, beef, and pork while I'm there. It is more tasty here. Everyone I talked to had the same thought so again I'm not sure why the negative comments. Constant refills to our drinks and emptying plates as we ate.Constantly refilling the trays and kept hot at the buffet. We did the seafood restaurant and was just okay in my books. The Italian one was better as it had an antipasto/salad bar which we loved and I had the free beef option which was melt in your mouth. Staff-can't say enough about them. We were treated like royalty from every single person we encountered. They have a huge staff.. Checkin and out were flawless. Drinks-great. They were good and lots of options. Smell-where is this sewage smell I read about? We smelt it lightly in one spot along the path to the beach but no where else. The rooms can smell a little musty when first entering but that is hard to beat in such a humid environment. Rooms-Same rooms. Could be updated but everything worked, hot water and nothing looked like it needed repair. The bar fridge was restocked daily. The toiletries were plentiful. Landscaping-beautiful. All plants were kept up and the walk from the lobby area to the beach area was so nice with lights along it, stamped concrete wide path. They were painting Pools-Huge clean beautiful clear pools. You had to get there by 10:00 to get a lounger if you wanted to lay right by the pool but there were people leaving if you watched for it. Easier to get a spot by the quieter pool by the lobby. Nice loungers that all seemed to work that we saw. We saw a big party in the pools by the beach on Friday afternoon with music and bubbles and it was entertaining to watch the young people having so much fun. Entertainment-Each night had a family show at 9:30 and sometimes live music before and after also in the black and white bar. Sometimes it said Karaoke but there was a show instead. The performers were all good. Carts-we didn't have any problem getting rides with our luggage and sometimes they stopped and asked if we wanted a ride which we said no because we aren't lazy and enjoyed the beautiful walks around the resort. Hope this helps you decide to go and you will have a great time if you don't expect 5 star for a 3 star price. Also if you are a young person looking for a fun nightlife place this might not be the place for you.

Amazing time

The buildings are in need of repair everywhere. I believe all resorts are probably in need of the same. Hospitality was over the top The joices over the top Excursions over the top Price- fair, experience priceless Westjet over the top

Blue Bay Resort

Public areas were clean, Public bathrooms not very clean on a daily schedule. Our room 5338 had mold on the patio door curtains, Patio door lock broken, used umbrella to secure door at night. Bathroom vanity glass was blacken by moisture and mold (needs replacing asap). The Bar and dinning Staff (Roberta) were always very helpful. Didn't like how the Hotel Staff (Verona) harassed us about VIP/ timeshare prior to our check-in and wanting us to setup an appointment to meet with them for the n [... read more]ext day.

Blue Bay Review

Pools were excellent, especially the one furthest from the beach. The beach area was nice but the water not so much. Very muddy, not the Caribbean sand we are used to. That’s ok though, just a quick 5 or 6 minute walk south brings you to an incredible beach. Spent our time in the water at that location. Food was ok. You will always find something to eat, you won’t go hungry. Staff was so good, especially in the buffets and restaurants. Grounds were impeccable and the bed was comfortable [... read more]. Room was good. This was our first trip to a resort with kids and was pleasantly surprised by how few were there. The Black and White bar needs a complete overhaul. Kinda sad because this is the only bar here. Recommend?…. Maybe for a week. 2 weeks is too long here.

Has potential, but fell drastically short on quality.

Resort listed as a "Luxury" 4 star but is at best a 3. You are welcomed with sewer stench around the lobby building and in areas on the grounds. Half of the public sinks were broken with noticeable urinals clogged or in disrepair. Ceilings in each public area were spotted with water stains from leaks and the thatch roofs had holes. Activities building was under construction as was the entire spa. The gym had half of its cardio equipment broken. The beach is small and has little to no shade cove [... read more]rs unless you pay extra to be in the time share/VIP area. The pool side is similar, with little shade coverage and a lot of seats in the heat of the sun. Expect to be at the pool/beach before 7am to find any covered seats. Food is fairly good at the buffet and the pool taco stand, but a al carte restaurants fall short. The specialty dinners are overly salted, and you are limited in dishes. It is an all-inclusive, but they tell you no to a second dish while serving sizes are small. The reservation system for meals is very broken. Yet, they only book one day in advance starting at midnight and by 8am most spots are taken. Not a vacation when trying to schedule activities by some limited timeframe. The salad bar at the restaurants is usually picked clean by the later time slots (9pm) for dining, so it feels less of a nice restaurant and more of rush to get you out. BBQ buffet by the small pool was good for meat lovers. Buffet had decent selection, but the lines were a mess and more a free for all so go with patience and it is more enjoyable. At night, the main buffet has a solid sewer smell in the waiting area outside. Bars were junk and the 24-hour sports bar is more of a barn with cheap lawn furniture. Reminded me of university where you hose down the place at the end of the night and no class to the location. TV's in bar were playing the resort advertisement on loop instead of sports games and asking for them to change the channel got no response. The lounge bar was again a patio with lawn furniture that was uncomfortable and cheap. Service was almost non-existent. Even with tips the staff ignored you and you were left to line up to get your own drinks/food. Asking for a bottle of water was refused most of the time for lack of supply and you are directed to get a cup from a dispenser. Self serve coffee machines were often broken and the Black and White bar (24 hour) usually had a long line for drinks. Stood first in line several times and watched myself or others passed over so the bartender would serve fellow Mexicans instead of the next customer. The cart shuttle drivers almost run you over and don't slow down while you are forced to share the same pathway as the work vehicles. Luis at the restaurants and Aldo at the main buffet were great though and engaged in good service. Room was in disrepair with lights hanging from ceiling holes, rust stained mirrors, and never consistency on towels or even leaving toilet paper. Sinks have no plugs and face cloths appear to be a mythical item to obtain. Leaving tips was lost as service did not change. Even had a welcome package for another guest sent to the room and it clearly was marked for someone else on a different floor! The company was great, and the sun was awesome. The pool areas are fun even if shaded seats are hard to get. You can get some reprieve from the sun under the bridges by the pool. The resort has space to be great, but just is run down and the workers don't seem to care. If not for good people I travelled with and met there, I would have been very disappointed with my vacation. At full price this is a rip off and quality is definitely low. If the damaged areas were fixed, and the service showed they cared at least a little, this could be a good place. In the end, it looked run down and with staff constantly wearing "Resting B**** Face".

Excellent resort

Hotel was neat well organized. Good food. (But not 5 star). Main pool was great. Good activities around pool. Beach was disappointing. Some great staff. Rooms were nice and offered beer and soft drinks. I would not recommend this hotel if you are a beach/ocean lover.

Great Value and great staff

We travelled to BBGE in early June 2022 so it wasn't as busy as it could have been in Feb-March. PROS: Some of the best staff I've ever met. Food was really good. Steaks were top notch. We ate at the a-la-cartes every night except for day 1. Pool was large and beautiful. Never a problem finding a pool or beach chair. Room was comfortable and cleaned daily as expected. CONS: No lobby bar. Sports bar was lacking atmosphere. No swim-up bars, but beach/pool bars were close by. Long walk from [... read more] lobby/restaurants to most rooms. We went to the gym several times at 7am and there was no air conditioning and often no water or towels. Some days it was difficult to work out. We really enjoyed our trip and I wouldn't hesitate to recommend the resort. Nothing is ever perfect but most everything was pretty darn good and that's what I expect from my resort. NOTE: At this time of year seaweed is accumulating on the beach daily and there were bulldozers and trucks hauling it away. Some days it was still good to be on the beach and we swam often. This was just a minor inconvenience due to the time of year we travelled. I think that in the busy season this beach would be awesome as it is much larger than other resorts in the area.

Very average resort

3 stars resort in reality. Beach is marina for small boats, surrounded by 6-7 breakwaters with few piers, water is shallow, full of algae and brown - that's why everybody is in the pool. Pool is too full and shallow as well. You need to go out before 6 am to get spot in the shade. They do not clean floors in the buildings for days and it is very gross to walk by human poop 5 meters from elevator which doesn't work anyways, same cigarette butts by the pool day after day. Just don't have time to c [... read more]ontinue, there are better places for amount you pay.

I would advise skipping this one...

Overall, I would recommend skipping this resort and paying the extra $200 per person for something a little nicer in the area if you're planning to take the time off work/school and come all the way to Mexico anyways. More specifically, the beach is unusable with obstructed views, seaweed and constant red flags on the beach making it impossible to swim. The resort is far too big (even for my parter and I who are in our 20s and very active). Be prepared to walk, and walk, and walk. If you forget  [... read more]sunscreen in your room, be prepared to derail your entire afternoon (likely an hour) just making the hike back to your room to retrieve it. It is just very impractical getting around the resort as the "shuttles" never come, are completely full or reserved for members only. The layout of the resort is very bizarre (the restaurants and rooms are SO far away from the beach and pool, and by far away I'm taking a solid 15-20 minute walk one-way). Personally, I would not recommend this resort for families with small children or anyone with any sort of mobility issues. There is nowhere that has any shade if you want relief from the sun which was a huge issue for us. A small area on the beach has little shaded cabanas, but of course these were for members only. The rest of us had to fight for loungers (not too upset about this one, we recognize that happens at many resorts) but there was absolutely no lounge area around the pool that was shaded. After a couple of days getting burnt to a crisp, we struggled to find any place to go on the resort to relax and have a break from the sun. The front desk is not helpful if you have ANYTHING that goes wrong in your room (or the resort in general). The rooms are very old and dated. You will be lucky to not find a stain on a pillow or on your sheets. From everyone we spoke to staying at the resort, everyone's room had some sort of issue (toilet paper roll kept coming out of the wall, shower spout wouldn't turn, phone in room wasn't working, mirror on the wall was cracked, patio door wouldn't open, room smelled like mold, etc.) The food was very standard, nothing exceptional or unique to it. I've been to resorts that have little taco stands in the afternoon, ice cream bars, grilled food by the pools.. this resort had nothing like that. It was your standard buffet food. You need to book the a la cartes 2 days in advance and get to the lobby no later than 11am or all the reservations for the next day will be gone (forget about same day reservations). This requires a lot of pre-planning that you don't really want to have to think about when on vacation. As a small aside not about the resort, it's starting to get very obvious that the pick-up times on the day you are leaving the resort are ridiculously early. They want to pick you up from your resort 5 hours before your flight to account for "travel time" and picking up other guests at neighbouring resorts to get you to the airport early enough for an international flight. While I do appreciate this, you end up sitting in the airport waiting for your flight home for 4 hours. As a result, every tourist is seen spending a ridiculous amount of money on the airport food (burgers and fries were $33 CAD with a bottle of water being $8 CAD). It seems strange that we all have to do this when we are coming from an all inclusive and could have been eating an included meal from our resort? Almost made us want to just arrange a private taxi/shuttle to get to the airport at a more reasonable time (2 hours before our flight). The money we would spend on a private shuttle we would save on all the airport food from being there so early.. could it be the resort, transportation service, and airport want you to check-out of your hotel crazy early in order to spend $$$$$ at the airport?!? You do wonder why a 4/4.5 star resort is so much cheaper than the other 4/4.5 star resorts listed online.. it's because this is a 3.5 star resort at best, honestly. I would really advise skipping this one.

The years have not been kind

Unfortunately we would recommend for others to NOT stay at this resort. Right as we arrived we noticed it was incredibly outdated and broken down. The front entrance staff were all horribly rude and unhelpful. They waste an hour of your arrival pitching their pricey VIP program that no one participated in, though they still reserved over half the beach for them, leaving only 4 sun shelters for the other 800 people to fight over. The room was gross, they checked us in to an unclean room with a bu [... read more]nch of molded food on the desk. They refused to move us and simply just removed the food an hour later. You could not swim at the beach as it is located in this seaweed reef. The one small pool water was literally green, and it was a 10 minute walk to and from the other one. The food was flavourless and always the exact same, with minimal healthy eating options. The room was broken in so many places, racks falling off the wall, mirrors rusted, door didn’t even close. Overall, not a great place, and our standards are not high by any means. The bar staff and entertainment staff were the highlight.

A Great Resort.

We recently spent a week at the Blue Bay Esmeralda and were pleasantly surprised at how wonderful this resort is. The food was very tasty, selection could be a bit bigger but everything had amazingly delicious flavour, right down to the dessert. We have traveled to many resorts over the years and this was the first time we truly enjoyed every meal. The drinks were a hit and miss, rarely tasting the same but always cold and served quickly by awesome bartenders! (Tipping helps) The facil [... read more]ity was clean and employees wore masks at all times, indoors and outdoors, which we thought was pretty exceptional considering the heat and the long hours they worked. The resort is very large and spread out. The walkway from the main area to the beach is about a 5-7 min walk through a gorgeous jungle like path, or you hop on the cart and it’s a quick ride to wherever you want to go. The resort is also home to a variety of wild life, from monkeys to raccoons, deer, beautiful birds, and more, all of which make for an entertaining experience. Our first room was in Building 6, which is in the section furthest from the beach, but close to the second pool. The main pool is by the beach along with a buffet and few bars. After our second night we changed to a swim-out room in building 3 which was closer to the beach. This Suite (#3117) was spectacular, two bathrooms, a king bed and a separate sitting area. Staff really seemed to do their best to serve you quickly and seemed glad to see you. Definitely one of our best experiences with resorts in Mexico. The one downside was the beach, not much of a swimming beach and the chairs are situated quite a ways back from the water. So if it’s for the beach you go, then you may be disappointed but the pool by the beach is awesome as is everything else in our opinion.