Great Resort

Grounds were gorgeous. Staff tremendously pleasant and helpful. The beaches and the water were pristine. My favourite part. The food was good, not great. The beer was frigid. The rooms we had were clean but dated. I'd say time for an upgrade.

Great resort

Good location, great beach, awesome service and great food. Been there twice and also to bavaro & palace.Would return again and the swim up are great.New pool and bar ,butler was great and was able to do all reservations to restaurant.

Fabulous Adults Only Resort

As always this is a fabulous resort. Traveled Jan 4-11, 2015. Quick check in. Greeted with cool towel and cold drink. Room was not ready as we were there at 12:30 Check in is 3:00 but our room was ready earlier. Escorted by bell hop to our swim-up suite. Building 54. Very nice room. Now to the pool just outside our balcony door. The pumps were not on, and did not seem to be cleaned as there was lots of long dark hairs in the pool and small bugs and the pool never smelled clean. Fresh water did n [... read more]ot seem to be filling into the pool. It was slimy. We mentioned this to our Butler and he passed on the information. They say they clean the pools before we even get up in the morning. ?????? Pool was still slimy and very slippery. The main adult pool always smelled like chlorine and just smelled cleaner than our pool. In a nutshell the pool by the swim up suites were not as clean as I would have hoped they would be. Kind of disappointed in that. Restaurants were great, great buffet for breakfast. |Great servers in the restaurants. Just remember that your dollar goes a very long way down there. You do not need to tip always but it buys you greater service. ENJOY !!!!!!!

Disappointing

We went to the Royal Turquesa the first week of January/15. We have been to Punta Cana twice previously and enjoyed but thought we would try something new. That was a mistake. This appears to be an older resort although the room we had was recently renovated and was nice. There was strong sewer smell outside our room and around one of the bar areas , although we saw work crews doing something with this 3-4 days into our stay. The food not very good and we understand many guests had the same comp [... read more]laint. In fact, my husband picked up something from the food on day 2 and was sick the balance of the week. There was little food on the resort itself, all dining establishments were in other parts of the larger resort, so if you are not mobile this is not the place for you. We saw very few Canadians at this resort, almost all Russian and German guests. Two positives - the Butler service was excellent (try and get Ramces if you go) and the weather was great!

Very nice resort

The Royal Suites Turquesa is one of four resorts in a complex of Palladium resorts. As such, we had access to the restaurants and amenities of the other three resorts. However, because the Royal Suites Turquesa is adult-only (and presumably the premium resort of the collection), guests at the other three resorts did not have access to the RST restaurants and pool areas. Among the four resorts, there were about a dozen a la carte restaurants to choose from, which were generally quite busy (reserv [... read more]ations required) and a bit noisy. We tried two (the Brazilian and the Japanese) and enjoyed both of them. The RST guests had exclusive access to two restaurants, without the need for reservations. We never had to wait more than ten minutes. Once we tried the RST restaurants (La Chantarelle was particularly good), we returned there for the rest of our stay. They were very good. In addition to the beach, we had access to three pools for RST guests only. All were very good. The servers were quite attentive, including checking in regularly when we were at the beach. All in all, it was a very good experience. We would be happy to go back.

That's 5 days we will never get back

Beautiful grounds, big rooms.....and nothing else The beach is wonderful for those wanting shade, but there is little sun due to the number of Palm trees covering the beach area. The food was inedible. The service....wait, was there service? The resort staff barely looked up from their own inter staff socializing to be bothered to serve you. When you did get service, it was during one of their conversations. Adults only? Not so much. All the restaurants are shared by the resorts. We had dal  [... read more]most all of our meals....sitting next to other people's children. If I wanted children with me at meals, don't you think I would have brought mine?

Disappointed

The resort itself is beautiful. Customer service is not their strong suit. There are some great employees but when you have a problem and need help don't expect it. I would not recommend this hotel to anyone. Go to the Hard Rock or Paradisus instead. Didn't get the room we booked and paid for. Compensation was a joke. The manager was NEVER around to meet with.

The best resort to go to in Punta Cana

This resort is the best, with great food, excellent staff that go out of there way to please you. The swim up rooms are spacious and you can go swimming in the pool all day & late at night, I give it a 10/10. They even help you make a special occasion one that you'll treasure forever!

Amazing resort!!!

This was the most beautiful resort I've been at. Especially having the swim up pool!!! The staff was amazing and took care of us like royalty. The variety of restraints were excellent!!! Definitely would go back!!!

Excellent vacation

The accomodations were exactly as advertised. Beautiful room and the jacuzzi tub next to the bed was a nice touch. They had 3 bottles of premium gin, rhum and vodka for guest use in each room. The main pool and beach area were top notch and each building had it's own pool and bar. Dining was really good in the Turquesa restaurants (steak diane, lobster, rack of lamb etc). Restaurants in the rest of the complex were hit and miss (Really fun Tepenyaki, soso Italian and Sports Bar). My girlfriend h [... read more]as already indicated that we will be returning.

Beauitful resort!

Hotel grounds were beautiful.We were put in the wrong room the first night and were moved the second day so we had to pack everything again!Staff were very friendly!Meals were good,drinks were good as well!Only problems we had was the balcony door would not lock and our shower door needed to be adjusted because there was an inch gap in the closing and the floor would get soaking wet!All round a beautiful hotel,just a couple of room maintenance problems.

All inclusive vacation at it's best

We honestly had the best all inclusive vacation. We connected with the staff with such friendliness that they will dance with utmost enthusiasm on seen us. We stayed at the premium suits which entitled us to excellent food included lobster. The grounds are expansive with well manicured lawns. It's like a beautiful city.

A Little Peice of Paridise

The Royal Suites Turquesa was by far one of the best resorts we have ever been too. We have been to 17 previous resorts. The grounds were well maintained, you can tell why when you see all of the work they put in every day. We only ate at the restaraunts and the food was fantastic, can not comment on the buffets as we did not use them. Great beach and pools. Hotel rooms were very impressive. Maid survice and butlers #1. All staff was helpful.