Beautiful resort

Grounds are clean, flowers everywhere, dining room organized. Food was good, variety of drinks available all the time. The resort organized for people's comfort. Every night entertainment ready after dinner.

Solo Female Traveller

First off, I had a great time in Varadero from Sept 20 to 27. Great time that I befriended lots of friendly Canadians. I am not at all impressed with the buffet in Grand Memories. I was ignored by the servers and they would wait on the tables around me, and not me. I had to look for them and ask for coffee and drinks. Wish they had coffee there, so I can just get it myself. I was like 'invincible' for the duration of my stay unless I sat with other people. However, I got awesome service f [... read more]rom GinSeng (Asian) a la carte. I strongly recommend that place - good food and service. The Cuban a la carte had great service too but my friend got sick from the shrimp cocktail. The mayonnaise tasted funny and must have gone bad. The main lobby bar and the cafe place were great. I enjoyed their coffee and service there. I gave them tips and gifts for their service. My room was decent. I am sure that my bed sheets were changed once only. They also topped up the fridge once with a couple of pops. Doubt they ever swept the floor. I gave them gifts every day. Might be better if I upgraded to Diamond package or the Sanctuary. I have been to Cuba 6 times and had stayed in different resorts. For a 4 star resort, a 3 star resort scores better in all areas.

It was dissapointing

The only thing I liked about this resort was how well the grounds were kept very dissatisfied regarding rooms flooded a few times because of air conditioner furniture was pretty bad we paid for upgrade but did not get it fridge was supposed to get filled everyday I only got water and a few pops the beer was only put I fridge a couple of times rest of week they didn't put the workers weren't that friendly with the exception of my maid Madie I will not return here

More a 2 star then a 4.5 star

Welcome to the grand memories Varadero. ! Check into a dirty room, dirty sheets, broken bed, broken lights...took hours to get transferred to a new room. No supper that night! Next day! Want to reserve restaurants for supper! Surprise! Kids are not admitted in all the restaurants. Would of been nice to know before booking! Buffet - 2 tier service - if you speak Spanish you get shrimps, mango...and if you don’t you get told no more. Snack bar - 48 minutes to get a soda and a cola.  [... read more] Tips: somehow they only take bills and no coin in that resort. Great strategy to up you tip from a looney or 2$ to a 5$ bill. Beware, coin is accepted everywhere else including the airport. Room number 2 - AC breaks down - took a whole day and one half to transfer to another room. We kept on calling and being told « we are sending someone » it was so humid all night that the floor was wet, our cloths were wet. Felt like we vaped all night. Room number 3 - supposed to be in an area with better service but we were told that we will be transferred at no charge. Guess what! No handle on the bathroom sing to turn the water on, Mold even on the shower head. Tube blocked. We were 4 and never able to get towels for 4. The resort ran of glasses and decided to reuse used glasses by rinsing them. We did not notice right away. Guess what? We got sick. Not clean, no service. You don’t speak Spanish, you are not welcomed!

Fun entertaining resort !

The grounds were really clean. Beach was amazing. Staff were awsome and inclusive. Drinks were good. Food was okay. Pool was clean and refreshing. Entertainment was so much fun. Lots of stuff to do and the service was great!

2.5 stars Average hotel

Overall is ok hotel but need to upgrade a lot of things. Room service is slow and did just ok cleaning job. Bar is not bad. Food shortage has effect which is understandable but dinning restaurant need to make food more fresh not serving cold make it wasted

Great resort

The hotel was great. Besides little features of missing items. But this time only happened once. Our beach towels were available upon arrival in our hotel room. The excursions were the best as well. The staff were friendly and made funny jokes. They were inviting and just great overall. Thank you

Worst HOTEL Ever In Varadero!

Absolutely the worst Hotel we have ever stayed in in Cuba! They ran out of Food at 4:00pm. They also ran out of Beer, Chicken and Fish! The French Fries never existed! The Service was horrible. The Rooms were also horrible. Everyday there was a Power Failure for at least 40 minutes or so. So NO A/C and NO LUGHTS! The Hit Water was also a big issue. There was Non in the morning when you needed it to Shower! NEVER AGAIN HERE! Save Your Money and Frustration, stay somewhere else! Believe me you wi [... read more]ll Regret staying here! And, Mow You Have Been Warned!

Cuba = Beach

Our family went with low expectations so we are not so disappointed. Here are some feedbacks we noted for the readers. pool: 1st day there was not clean, algae build up but got cleaned few days later, however I am still traumatized by the sight restaurant: only Gourmet restaurant was actually good (the only restaurant with lobster on the menu); Italia restaurant beef steak was too tough I gave up on 1st bite; International restaurant - need to dial back on the salt; buffet - staff do not  [... read more]consistently use kitchen gloves when preparing fruits, grills always a long wait despite "low season", fish scales weren't removed prior to grilling making it challenging to eat beach: absolutely breath taking, it is the main reason I would return to Cuba again, water is warm bars: liquor seems too diluted staff: staff are pleasant but few stays on the mind when they were impatient and lacking good customer service evening show: great dancers/performers kids club: friendly staff, safe, would have been better if it opens through lunch (12.30pm-2.30pm); kids never got to see Toopy&Binoo characters although advertised to be the main highlight room: ours was close to the beach but far from the main buffet so there was a lot of going back and forth, 3 storey building did not feel 4.5star more like an apartment complex

Always my home away from home!

Only good to say! Will always be coming back 3-4 times a year. Missing the gang already. See you guys soon! Animation: the best in Varadero. Beach: wow! Food: It's Cuba! Staff: Love them! Amenities: Yeah!

Amazing vacation!!!

From the time we arrived to the time we left we were treated very well they took care of everything. We a few 19 yr olds with us and the entertainment crew made it such a fun time for all of us they were amazing. The food was good but sometimes cold and the rooms could use some updating but very clean did not see Any bugs. Overall our stay was awesome and will be going back soon for sure!!!! We already miss our daily beach Zumba classes

Great Resort in Varadero

The resort is quite large, with a large beautiful beach front. The food was the best I've had at any Cuban resort, the rooms were dated but comfortable. The staff on the resort were friendly and helpful & overall a great resort for Cuba. Beware of the very deep set tub/shower, both my daughter and I slipped trying to get in and out- not mobility restricted friendly.

Not 'great memories'

Were at resort April 19-27 Let see where to start, first of all we arrived at Grand Memories at noon on Friday April 19 to find out our room was not ready til 4 in the afternoon.Rooms were preselected.When we finally got to go to our room the bellboy didn't help with our luggage or show us to our room ( needless to say he never got a tip ).Once we got in I noticed toilet seat was missing one bolt and the tv didn't work, and closet doors were very hard to open.The next day we went to the 'quiet  [... read more]pool' and noticed it was green,the next day (Sunday ) it was closed,so went to ask our Sunwing rep about it and she didn't know anything and said she would get back to us.So we stopped at customer service and waited outside the glass door and they never even acknowledge that I was standing there,when I finally walked in and asked them about the pool being closed they said it was being cleaned and would be open tomorrow,,,,( 4 days later it opened) 24 hour snack bar took almost an hour to get food and half the time they didn't have pizza. Beach was great but very crowded because of pool being closed for four days.Beach grill food was the worst food we have ever tasted. Buffet plates were dirty on the bottom and servers that filled the pancakes used there hands and not tongs that were provided. 'Party pool' was dirty and had broken glass in it. Maid did not change the sheets that were stained when we asked and room was never swept all week. A/C was not adjustable and was high or off. The majority of the staff at the resort were pleasent but not all. Most of the time we never had hot water. Fridge was not restocked daily . The night entertainment was good but the washrooms were very disgusting,dirty,and the doors to the toilets didn't close and there was no toilet paper in any of them and someone urinated in one of the toilet paper holders. I have to wonder what is wrong with people who pay money to go to the resort and then trash it while they are there. Cigarette butts thrown everywhere eventhough there is ashtrays all throughout the resort,people need to have more respect for others. Huge resort and understaffed. Would not recomend this resort to anyone. Needless to say we will not be going to this resort ever again

Been here 3 times. Probably won't be back

We have been to this resort three times now, Once as the RIU and twice as the Grand Memories. Every time we have been before there has been an issue with the room. Once we didn't have water for two days, another time we had no hot water for a couple of days. This time we had a beautiful ocean view but the air conditioner didn't work. We ended up switching rooms the next day. The (Bar) pool on this trip was pretty dirty, they were working hard to get it cleaned up but we only went in it once. We  [... read more]didn't go into the other (Rock) pool as it was on the other side of the resort. The ala carte restaurants were decent and the buffet was ok. The 24hr snack bar usually ran out of items often, no bacon for breakfast, no bread for Hotdogs / Hamburgers. The best lunch was down by the beach pavilion @ 12:30 each day. Freshly grilled up chicken and sausage along with fresh salads and vegetables. The resort grounds are clean and very well maintained and the staff is awesome. The most annoying part of the trip was the other patrons @ the resort. A lot of rude, inconsiderate people blocking the pathways (walking four abreast) throwing cigarette butts and empty cans / plastic cups all over, pushing through you at the buffet, etc... The weather and beach were awesome. Overall we had a good time and enjoyed meeting couples and talking with the staff. BRING INSECT REPELLENT!

Very Disappointed

Our room was very run down. My bed was broken and I could not sit on it . The mini fridge in our room did not work for the first five days. I went and requested a fix every day we were there. On the fifth day of our stay we came back from an excursion the fridge was still broken, there was no water and the air conditioner was off. Now I have to mention the food. what was supposed to be hot was cold, what was supposed to be cold was hot by the end of our week all we could eat was white rice [... read more] and potato wedages. I was expecting savory food but this was really bad. The pool was green on several days. I would stay away from this hotel.

Crappy resort

Very disappointed Service was bad Food was bad Sewer backup at bar Line up at coffee bar 1/2 hour anytime of day Same for bars and late night snack bar Staff was very slow didn't care about the lineups

Not what I expected

I will start off with saying the beach was amazing! Perfect rather. I didn’t expect a lot given it’s not a luxury resort. Room needs new pillows, thicker blankets and thorough cleaning. Housekeeper(s) literally only made the beds. I did tip very well and they even thanked me personally for the gifts I left for them everyday. Though my towels were not replaced in some days and were just hung to dry they did make an effort with those towel design thing so maybe this was a resort thing not a  [... read more]housekeeper issue. The washroom reaked urine some days and the tub was not the cleanest. I have a pet peeve on dirty washrooms so this was definitely a total turn off. My request for top floor was not provided but it was okay except the lock to my balcony door was broken and a piece of wood was placed to lock it which made me feel very uneasy especially when the combination to my safe is written on the mirror, kind of weird so I kept everything in my luggage and locked my luggage everyday. Almost like a get away for people in Montreal or those that speaks French. If you don’t know Spanish or French I will say good luck to you. I wouldn’t recommend it but maybe it was my expectation that failed me. It was my birthday week after all so I attempted everyday to upgrade to a better suite and even The Sanctuary and nothing was available. Sadly, my favourite part was when I left the whole day to go to Havana. I researched reviews to this resort repeatedly before I chose it and it was not at all what I expected.

Nice resort, well kept and the staff work very hard to maintain.

I didn't like the food very much. there was lots of it and always available but I found it very bland and because I have a limited diet, there was not a lot for me. I also found that the food was never very warm. Again, the staff were very nice and helpful. The pools and the beach were beautiful and the entertainment staff did a very good job. Overall, I enjoyed my trip but would probably not return to that location.

Not so Grand Memories

Do not recommend this resort! The grounds were well kept, the food for Cuba was ok. Enternight was good.The negatives were many. Line ups of up to 30 to 45 minutes for eggs, grilled meat, pasta, bar, specialty coffee, currency exchange. 2nd night experienced non stop diarrhea, vomiting. Think it may have been the alfredo sauce. Cleanliness of resort and room absolutely terrible! Our room was cleaned daily(?) The entire week there was a q-tip and a pill left behind on the floor. Our b [... read more]eds made daily, but it looked like they literally pulled the top sheets up without straightening the bottom sheets. Our sheets were not changed the entire week. The clincher that did us in was the theater washrooms! My husband went to use the washroom, 2 urinals were full of vomit! The second night the same, he informed staff. 3rd night a sign on the door, out of order, the urinals were still full of vomit!!!!

Waste of time and money!

It was waste of time and money to stay in Grand Memories Varadero hotel. The hotel was very old and rooms were dirty. Even beach was dirty. I would never go back to that hotel or any Memories hotels in Cuba.