Our Verified Customer Rating 4.6

Our Verified Customer Rating 4.6

(194 Reviews)

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Don53  - 

Verified Purchaser

Amazing vacation

Sent from my iPad On Feb 25, 2017, at 3:27 PM, Donald Philion wrote: Hi Laura, Sorry for the delay, as you can imagine we have been crazy busy since returning. Let me start by saying you did it again, you knocked it out of the park! Even though we were leary about flying Air Canada, it was a great experience. FYI sunwing was delayed four hours to Jamaica on our departure day. From the moment the plane stopped and we got off, we went through immigration, got our luggage, got on the bu [... read more]

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Margy  - 

Verified Purchaser

Very nice resort

Very clean, very big resort. Attentive staff! Loved no wrist band, no dinner reservations and great hours for all meals, i.e. breakfast until 11:00, lunch until 5:00, dinner until 10:30, plus 24 hour room service. Sprained ankle on morning walk and they got me ice no problem.

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HS2017  - 

Verified Purchaser

Incredible resort!

This resort is top notch, everything was excellent and we can't wait to go back! This was our 4th time to Mexico and this resort was by far the best. The staff was very friendly and helpful. The food was great, the room was awesome, especially with the view of the ocean. You won't be disappointed staying here.

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Leanne  - 

Verified Purchaser

Beautiful resort

This resort was absolutely beautiful. The food was awesome and service was great. Especially Ricardo and izzy at the swim up bar fantastic guys. The rooms were exceptionally clean. From the minute we arrived the staff was great everywhere

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Wayne  - 

Verified Purchaser

What a trip

We could not have had a better time anywhere. The resort was everything that our agent (Carol) at trip central told us about. The food was excellent, our room was so comfortable, then view was exceptional, the staff at Secrets were extremely friendly and just great . I would recommend this resort to anyone that is considering travel to a sun destination. Huatulco Mexico is a wonderful getaway and so clean. Thank you Trip Central and our agent Carol for making this trip such a memorable one.  [... read more]

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Private  - 

Verified Purchaser

Excellent as always

service was only slow one day at the beach . thinking a change over is staff . all very good . room service excellent as usual , rooms nice and clean and resort spotless . As a returning visitor to the resort and area . Lots to do if you want , lots of relax if you want . Only once did the lobby staff seem a little pushy to attend a preferred club meeting . trying to get you to buy into a preferred club , not a time share or shared ownership but a club. wanted us to bring our DL credit car [... read more]

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Fojo  - 

Verified Purchaser

GREAT HOTEL IT'S JUST AMAZING

They make u feel very special and important and just like all the AM resort no bracelet no reservation for a la carte and no worry for the towel it's definitely the best way to travel and the view is wonderful. We are thinking on going back because it was a very pleasnt and relaxing vacation!!! Thanks to all the wonderful stafff

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Private  - 

Verified Purchaser

Great Vacation!

We were at this resort from Jan 10 thru 24 2017. We have been to 2 other Secret Resorts and were initially somewhat disappointed in this one. What we really liked was the weather.....hot! Our room was totally adequate but not exceptional. It was clean and maid service was very good. The food was also very good but not excellent. The buffet food was not served hot, more like warm, so we always went to a sit down restaurant. The staff was friendly and courteous. What we didn't like was th [... read more]

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OshawaJane  - 

Verified Purchaser

Secrets Huatulco well worth it!

We were very impressed with this resort. It is truly a 5 star experience. The resort itself, grounds, pool, restaurants and beach, all top notch. The alacarte specialty restaurants especially personified a fine dining gourmet experience. The staff throughout the resort were all very friendly and committed to our every need! Special mention goes out to Feliciano at the Mexican restaurant, Alma and Enrique at Castaways were fantastic and the manager Roberto was front and centre with the gues [... read more]

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Dalia  - 

Verified Purchaser

Excellent relaxing oasis

I love the location, food, service, the staff and the rooms. No complaints except I did not want to leave. The best part you don't have to reserve for dinner, the rooms got cleaned twice a day, modern beautiful rooms, great food and amazing service. We stayed for two weeks and we did not want to come back. Beautiful nature and seroundings

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Scott and Mandy Thomson  - 

Verified Purchaser

Photos do not do it justice!

Our representative Teelah Brown made the best recommendation possible when it came to this resort. This surprise anniversary gift for my wife was beyond our expectations and the travel photos do not do the Secrets Huatulco justice. The oceanfront room views with mountainous terrain sunrise and sunsets were incredible. The rooms were immaculate for cleanliness and the layouts were perfect for anniversary/honeymooner couples to celebrate. All the restaurants including buffet food were excellent  [... read more]

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Laura C  - 

Verified Purchaser

Relaxing vacation.

As this was our 2nd time to Secrets Huatulco, we did know what to expect. Upon arrival we were put into building 3, but asked if we could change to building 5. They could not do it that day, but 2 days later. We really enjoyed our new room. Our room in building 3 had no coffee maker, nor were there the usual touches like flowers in the room, or rose petals on the bed. When we arrived to our room 5306 these touches were here. It is just the small things that can make a difference. Just cu [... read more]

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Andie  - 

Verified Purchaser

Fabulous !

For the most part it was excellent. The room was a bit disappointing as the shower flooded twice into our room but the staff was very accommodating .. the grounds and hotel was immaculate. We truly enjoyed the stay.

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Private  - 

Verified Purchaser

Secrets Resort - Huatulco, Mexico

This hotel was beautiful! The scenery was breathtaking with an ocean view; excellent landscaping and colourful decor. The restaurants served first class meals right down to the Market Cafe which was buffet style. The bartenders were attentive and friendly and served name brand liquors including "grey goose" vodka for a delicious martini!! The weather was perfect for the duration of our one week stay...very sunny and hot!! We would return to this location for sure...

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Debbie  - 

Verified Purchaser

Beautiful, relaxing vacation at Secrets Huatulco

Our group of 4 stayed at the Secrets Huatulco from Nov. 27, 2016 - Dec. 4, 2016. My husband and I have stayed at the Dreams Huatulco, twice previously. The secrets is beautiful. It is a very private, picturesque property, with spectacular views. Our room was great, very comfortable, save for the odd bug here and there. The staff cannot do enough for you. The only issue we ran into was the lack of Baileys at any of the bars. Guess it was the popular drink the week we were there!! The situa [... read more]

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Howie  - 

Verified Purchaser

Unspoiled Beauty! Pictures can't give true beauty of the colors and shapes

Our trip to this colorful place (in many ways) took place November 22 - 29. From beginning to end, this was a most satisfying and impressive vacation. Secrets Huatulco has the recipe right on this one. Leaving Toronto on Sunwing was no hassle, left the airport early and arrived in Huatulco half an hour early. Bus ride to the Customs, baggage claim and related were quick we had a nice bus ride to our hotel in 30 minutes, the guide on the bus told us a lot of about the area and nature, the view [... read more]

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Jennew82  - 

Verified Purchaser

Return visit better than the first

Second time to this resort. Room service was great, restaurants pretty good. Not 5 star, but very enjoyable. The resort is gorgeous. Room are very comfortable and kept spotless. There would be more shade at the beach, hotel was at 80% occupancy when we were there and shade was an issue- and NEEDED in the Huatulco sun. A few errors(we renewed vows. Certificate was lost, and then the replacement was lost as well. Didn't get our romantic turn down service) but the stay was so enjoyable we could ove [... read more]

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Keifer  - 

Verified Purchaser

Very nice resort

Very clean,spacious resort in a beautiful area. We were happy with this place with the exception of getting some food poisoning at lunch on two occasions. Dinners at a l carte were great as was the staff at the resort. Pools were good but were quite a walk and elevator ride from our room on the top floor so we stayed there all day. Beach is a little rough for walking but ocean is great for snorkelling. We would return to this resort or the Dreams Resort down the road nearer to town. But we wou [... read more]

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Wrightlis  - 

Verified Purchaser

Beautiful resort!

Our experience from start to finish was amazing. We have never stayed in such a highly rated resort before and were very impressed! Starting with our pick up at airport and arrival at the resort we were made to feel welcome and appreciated. The rooms were wonderful. The staff throughout the resort were helpful and accommodating! We wanted for nothing really. We are not ocean swimming people so the fact that the beach may not have been as inviting as soon resorts didn't bother us. Th [... read more]

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Maxur  - 

Verified Purchaser

Great stay

We were three couples travelling together and all were very impressed by our rooms, all of which had a great ocean view. We all had rooms higher up in the hotel and very much preferred our views to those down at the poolside near the swim up bar. Facilities were very clean and staff excellent and cheerful. There is some minor evidence of wear and tear but overall good. Food was generally very good but not quite as high end as we have had with other 5* resorts, i.e. never once saw scallops or lob [... read more]

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