HORRIBLE, BED BUGS, HORRIBLE ENTERTAINMENT,

There are a lot of horrible hotels all around the world, but only a few of them can be described as the worst. As far as travel and leisure goes, we are always looking for the best options that money can buy. However, a big price tag with horrible accommodations No entertainment, no music, they started playing music one day before Christmas, they had no music playing any where In hotel, Costa Rica has a lot to see and hotel like the Riu misrepresents the country’s true atmosphere. They have [... read more] amazing staff at front desk and all staff and restaurants, no issues there but there hotel management have 0 knowledge of how to treat a customer especially when a problem arises. They mangers have 0 manners and feel like there dealing with criminals when they speak to them. This is particularly one the worst hotels. I would never recommend it, they have a horrible Beach that could be maintained better, no path or chairs by the beach all they promote is there pool, These hotels don’t just have bad service, In this sense, the worst hotels are those that make your vacation an overpriced, crappy, and uncomfortable mess. Been to the Riu across the world but this one ruined for any potential business in the future, we were a family of 17 that spent $2500 per ticket, and in return we got nothing but issues, lack of service, lack of entertainment, bed bugs every where, lack of respect I would never allow any of my family members or friends to travel to Riu again Because even after allowing them to fix the issues and problems, we were told to take it or leave it And in our case we would never put up with there bs again There many more accommodations that give you quality, respect, experience, what a true vacation should bring the Riu is not one of them

Worse experience ever!

We all came back with bed bugs bites all over us. Since day one we got the bites but was thinking it's just Miskito bites until we visited a doctor once we arrived as the bites were getting infected. I would not recommend this resort to anyone. On top of it, the tour operator was saying how safe Costa Rica is and that their police don't carry guns. However, we went to the town of COCO beach on the evening before we leave and the police (wearing two guns) forced one of our friends in the p [... read more]olice car, grabbing him by his neck because some store owner had complained that an item was broken in his store and since we were the only ones in his shop, then we had to pay for his damages. Even though we were on the opposite isle where the broken item was. Our friend had to pay for the item at the police station before he could leave. The police and the local are there to steel from tourists and they claim they do not speak English. Definitely not a safe place to visit.

Amazing trip !!!

We absolutely loved our stay at the riu palace. Everything was perfect, the food was delicious and the staff were outstanding ! I was so impressed by how clean this resort was, everything is exteemly organized from the minute you walk in till the moment you leave. I would 100% stay at this resort again I have zero complaints other than wishing I would've stayed longer than a week ! Well done everyone :)

Costa Rica Hospitality at its Best !

For the first time visiting Costa Rica - this was a great introduction to Costa Rica and the Riu Palace is nicely located to take advantage of the many attractions.The Guanacaste province has one of the most beautiful beach areas in the world. The ocean is a bit rougher than the Caribbean side - so you need to be careful with children in the ocean. Most people seemed to stay at the pools. (Didn't see a lot of children there?) If you want to visit the volcanoes and rain forest - you will have to  [... read more]drive about 3.5 hours or take a tour - but it's worth it to see the diversity of the landscape. The hotel did advertise $1240 USD in Resort Credits for a 7 night stay - but this was a bit of a sham - the credits are only $10-$20-etc discount coupons to attractions - car rentals- etc. rather than a full amount that can be credited towards what you want - this was a bit disappointing. We did request to get moved to a better room with a better view and were accommodated by Max at the front desk - thanks for the friendly service Max. The food was the best I've had in any of the Caribbean resorts we've stayed at. The peddlers on the beach are non intrusive + very friendly. The entertainment was very good with professional dancers + local music bands. We would definitely come back.

Great Experience

My wife and I needed a relaxing getaway after a hectic spring and summer. This hotel was an unexpected delight. It was spotlessly clean. The food was first class, especially Kristal and Tokio - well presented and prepared. Buffet was very expansive and high quality. Bar stock was good quality brands - even the house wines were good quality (mostly Chilean). Staff was always happy & pleasant and accommodating. Pools great with lots of loungers and rows of retractable shaded pergolas. Beach no [... read more]t too great for us. Could have more English TV - got tired of CNN & Fox. Room delightful and very clean, if a little musty (humid tropical climate) with a big balcony, well stocked fridge and a comfortable bed. Did not replace soap bar daily, but not a huge deal. We were on 3rd floor in south wing with a pool view, on the opposite side from the nightly entertainment venue, but it was very quiet, even at night. We would highly recommend this resort.

Awesome vacation!

Glad we took the advice of the travel agent and stayed here. The resort grounds were beautiful with a very modern, open design, so you never felt boxed in. The staff were extremely friendly and always serving you. The rooms were quiet, clean and modern looking. The food was very tasty and had enough variety to please everyone. We made use of the kayaks and paddle boards which were included. The resort is right beside the Diamanté Eco adventure park which made for an easy excursion to do th [... read more]e thrilling 1.4 km long zip line. I full recommend this resort and would stay there again.

Riu Palace - Guanacaste, Costa Rica

I have stayed at many all-inclusives in the Caribbean and also in Colombia. We stayed at the Riu Palace in Guanacaste in August 2017. It definitely topped all of the other all-inclusives that I have stayed at. The cleanest resort I have ever stayed at. Not one bug seen in the hotel room the entire week. Food was very good. No issues getting into any of the a la cartes, as people have been complaining that you can't reserve a head of time. It is first come first serve but if you have to wait you  [... read more]can go get a drink while you are waiting, which we only had to do twice and it was not an issue. We went to all the a la cartes and they were all very good. I can see why this all-inclusive was more costly than options in the Caribbean, this hotel is outstanding. The service was impeccable. Many pools and the beach was lovely and clean, just watch out for sea urchins. Dont listen to the weather forecast. We went during rainy season and the rain always held off until late afternoon, normally by the time you are ready to go shower and get ready for dinner. It did not rain for long. Beautiful lush scenery during rainy season. Between 0730-0830 in the morning walk down to the beach and turn left. Walk for about 5-10 minutes, by the people with the ATV's. There you can see monkeys and feed them. Bring grapes from the buffet to feed them (not bananas). They will take the grapes right out of your hand. We saw howlers and spider monkeys. Awesome experience. I would definitely recommend this resort.

Beautiful resort!

The Rui Palace Costa Rica is a beautifully kept, modern looking resort in a stunning location. Lobby and rooms are ultra modern with lots of smooth shiny surfaces hat seem a little out of place in that locale! However, although I am probably a little more comfortable in a more "traditional" setting, my 19year old daughter loved the decor - especially the black marble and dark purple colour scheme in the rooms. The entire resort is spotless - someone was always washing a floor somewhere - and sta [... read more]ff was exceptional. Without exception they were all friendly and very helpful. When I asked if it was possible to change rooms because our room was directly above the stage and bar and was somewhat loud, front desk staff were extremely helpful, giving us a choice of rooms to change to. As vegetarians food options at the restaurants were a little limited so we tended to stick to the main buffet dining room where we could always find something - even if it was mostly pasta. Pools are stunning, and the beach is lovely. I could have gazed at the surrounding mountains forever! It was a mother daughter trip before daughter heads away to university in the fall and we had a terrific time. I think the resort has a younger party vibe that would be really fun if you were there with a group of young friends rather than your mother but all in all it's a beautiful place that I would highly recommend if you're looking for an all inclusive experience that is young, modern and fun.

Amazing hotel

Beautiful grounds lovely garden with water fountains. Very nice and clean rooms and we had a good location close to amenities with beautiful balcony facing the garden. The food was amazing lots of selection. The beach was nice with darker sand however my preference was the pools with so many activities and fun games. The most important things was the lovely staff, they were very friendly and helpful, they make me feel like home I could feel the honesty in there service and that made me feel safe [... read more].

Great Stay!!

My husband I and stayed for 2 weeks at the Rui Palace. We stayed two weeks as we were aware that it far from some of the major attractions. They do however have many things that can be done around the resort if you are not staying as long. The weather was amazing, food was good, entertainment was good, room was comfortable. 4 stars from me!!

Beautiful Resort

Hotel grounds are beautifully maintained. Several well kept pools available. No washroom facilities around the pool and beach area. The food at the main dining area and restaurants was fantastic. All staff were so helpful and friendly.

Very nice resort

Very nice resort. Food was good. Friendly staff and helpful too. Rooms are really nice. Was not impressed with the beach as it is dark sand and murky water. Took long to check in as rooms are not ready before 3:00 pm

Fun time but not likely to return

Grounds were Nicely maintained, plenty of seating for everyone, beach was as to be expected on that side of Costa Rica, staff are always happy and friendly, most rooms on the inner side have a partial ocean view, food was typical riu resort fashion

Friendly Staff!

The Riu Palace is a nice clean resort with friendly staff. The Riu resorts don't offer the same quality of beverage and food variety that other resorts do for the same dollar value. The pools were nice and always clean. The lunch provided by the pool side was the same each day with a meat substitute.

Costa Rica is Awesome!

Sunny and hot every day in Liberia. The Riu Palace is a First Class Resort: the food is delicious, the restaurants don't require a reservation, the Brand name Liquor is excellent and the Staff is very friendly and happy!

Definitely the best Rui yet

We have stayed at a number of Rui Palace resorts. Although we have not had any complaints about any of the Rui Resorts, the Rui Palace Costa Rica is by far the best yet. The grounds were meticulously manicured, the staff everywhere were very helpful, courteous accommodating and pleasant, the rooms were modernly decorated, clean, spacious and comfortable, the food was outstanding from the specialty restaurants to the buffet. The new set up of first come first served at the specialty restaurant [... read more]s is a much better way than standing in line for reservations. There never seemed to be a problem with getting a decent seat around the pool even without going down early in the morning. I would highly recommend this resort.

Clean new Riu

Great location lacking in friendly customer service lack of entertainment thru the day and also at night completely dead at 11 PM unless you leave the resort for disco (way to loud) or the casino both of which you must purchase drinks food adequate at best ,dinner only between 6-815 with no reservations permitted. this is too restrictive, offering no flexibility pool nice spa was nice

Amazing resort

The beach was ok, the rest was fantastic. ( food cleanliness staff) all 5 star. Be careful when you book tours makes sure you ask how far it is, some are 1 1/2 hours away some others one are 5 hrs away and some longer. The only down fault to this trip was the flight. Not much room on the plane seats are small just pray there not a big person sitting beside you. The flight attendant gives us the wrong paper work which cause a big delay in Costa Rica airport.

Beautiful resort!

My husband and I thoroughly enjoyed our stay at this resort. We are never disappointed when we visit these resorts because the accommodations, food, entertainment and facilities are superb and we always come away relaxed and good value for the money. Whenever we travel we always look for a Riu resort. Costa Rica of course is a beautiful country and you can pretty much depend on the weather at this time of year. We are already planning our next vacation!!! Thank you

Beautiful Resort

Wonderful country, amazing people, accommodations were spectacular. Everyone working for the resort bent over backwards to help you. The grounds were kept meticulous, the food was to die for and the entertainment was top notch. Don't think about it, just go! You will not be disappointed.