Ocean veradero El Patriarca

The resort itself is very nice with nice rooms and excellent grounds. They still have a problem with insufficient towels, which has been a problem with them for years. They are a little lax with the stocking of fridges and the room cleaning is hit and miss. The food is satisfactory.

Boo

This resort would have been ok at best if they didn’t keep saying they don’t have things. They kept running out of stuff and the food was more repetitive than other resorts I have been to in Cuba. Probably won’t go back to this side of the island cayo coco side way nicer than Varadero. Also if you are thinking about booking the privilege area wait til you get to resort and bargain with them. We saved a 1000.00 doing this. Definitely will not go back

Good and bad

We loved the resort, it was clean and staff was friendly! The food on the other hand, was so terrible to the point that 3/4 of us got food poisoning on 3 separate nights! (Meaning we didn’t all eat the same meal and still got it). One of us ended up in the hospital. We are not picky eaters by any means but the food was clearly not safe! If the food was better we would consider going back but unfortunately we would never return, our experience was a little traumatic.

Great Resort

The resort was very clean and easy to get around. I would have like to have more of an ocean view (as advertised) from various locations other than going right down to the beach but all in all it was good.

Very relaxing week!

The resort is very well maintained. The grounds are well groomed and attractive. The rooms were nice and very clean which I think can be attributed to the staff. The staff were very friendly and tried to help you whenever you asked. The food was mostly bland. This is consistent with what others have told us about their have experienced in many resorts in Cuba. The omlette bar for breakfast and the A la' cartes for dinner were quite good. There was not an abundance of fruit on the buffet  [... read more]and what was there appeared to be mostly unripe to us We are planning on returning the Ocean Varadero El Patriaca. next year.

Great resort!

The grounds were exceptional, rooms were very clean, areas where food was served was spotless. We really enjoyed our stay and we would return to this resort. The beach was awesome to walk and the pool was clean and well maintained. All workers were helpful.

Very Accommodating

Pool was lovely, people friendly, very accommodating, al le carte’s were great, beach wasn’t as big as I have experienced in Cuba before. Distance from then airport wasn’t too bad. Overall we would return!

Great

The hotel was great, even the food was good. Only downside of that was the temperature of the food was not hot. The beach was good. It is a 2.5 hour drive from the hotel to the capital of Havana. We took the small group option and had 6 person , personal tour of the old city. Would recommend that tour to everyone!

The resort offered everything we were looking for.

The rooms were great. Loved to be on the ground level and just walk out the French door to our patio and being so close to the pool. All buildings so easy to find. We enjoyed the apartment, even if we had to be on the second floor. The layout is great. The room was kept very well, with clean sheets almost daily. We got an extra bottle of drinking water, after just asking. We were within a couple of minutes of walking to either lobby, dining area, beach. We enjoyed the coffee at Mike’s coffee  [... read more]shop, just beside the lobby. The coffee in the dining room was not so great, but with Mike being nearby we got what we needed. Everyone was so friendly. The atmosphere was so nice. We truly appreciated the service we received from Tripcentral in every aspect of our journey, from booking to flying, confirming return flight...it was all: made so easy.

1st time in Cuba would be my last!

Sun, sand, pool and drinks were great but buffet was terrible! Ala carte restaurants were ok but not everything on the menu was available. Public washroom often ran out of toilet paper.. patio door didn’t lock, bug bites and mosquitos were bad... bring antihistamines... room water/pop and beer were not often refilled. Exchange is crazy expensive $100 pesos to $150 CDN. Excursions were great but long days... Jeep excursion was 11hrs..: Was having GI issues the whole trip... ate French fries f [... read more]or breakfast as I couldn’t stomach buffet.

Great Vacation

Hotel was nice although it wasn't full...we had 3 women to a room and thought they could have given us at least 2 beds instead of one king and we had to ask for an extra beach towel and room towels...resort was clean and staff was amazing...love the bar service on the beach, that is a huge plus to me...first time I have done no reservation a la carte dinners but I like that idea, no waiting in a big line to reserve your dinners, first come first serve...maid service was terrific...had a beach pa [... read more]rty which I love unfortunately the rain closed it down...this resort is one of the better ones, food was good except the bacon looked grey and not cooked...I have stayed at better and worse but it is definitely one of the better resorts in Varadero

Resort and amenities getting tired

Resort and amenities getting tired... If travelling with young kids don't expect much from kids club - it was not opened most mornings, closed completely some days, and no staff interaction with children. No activities, no sign-in/sign-out, it was almost like dropping your kids off at a park and walking away... In terms of resort and services, we had no beach towels for first two days and no hot water and the activity staff around pool was very quiet with not much going on. If you wante [... read more]d a quiet resort this may be good but if looking to play games and hear music maybe not. We also had mice in the room that nibbled through a few non-food items (as we did not have food in our room but they were probably looking for some). Other items were ok and as expected. The only pool (other is for privilege only) was nice, beach entry, pool bar, pool restaurant, etc all you'd expect. Beach was very nice with a nearby beach bar & restaurant. Access to the a-la carte restaurants was easy and we went most nights - this food was great (esp for Cuba). The nightly entertainment was pretty good especially in the lounge bar (i.e. musical guests).

Not as advertised

This may have been a 41/2 star hotel at one time. No longer. There was plenty of food and plenty to drink for those who want it. The staff was polite and helpful. While everything was clean the hotel is starting to show its age. The desk tops in the room were beaten up and could use a coat of paint. While we enjoy having a spring filled mattress we prefer not to feel the springs. Chairs in the bar could use a recovering since the threadbare patches are showing. While they advertise Wifi [... read more] at a reasonable price, about 1/2 the people could not get connected even with the long and determined help from the Wifi agents.

Food excellent

Towels, furniture in the room are very poor and old . and also lots of bugs bites in the room and bit us The water is too small and can not take the shower I recommend that towels, furniture need to change and water pipe also need to repair room service are OK.

Disappointing

Resort was a 2 star. Room locks didn’t work several times, many food items not available. Pool towels could not be exchanged daily. Air conditioner was extremely loud all night. Beach was dirty and rocky. Not many pool activities throughout the day. Do not stay here!!

Above average resort for Valadero standards

Buffet food was re-served in a number of dishes Never enough toilet paper in the main and pool area bathrooms Beach had huge dips that were hard to step up Grounds were kept very neat and clean Staff very polite and accommodating Excellent show and food on Christmas Eve Pool was not heated but very clean

Great Overall Experience

Our room was well maintained by cleaning staff. The food varies depending on if it's the buffet or an a la carte restaurant (mostly okay-good). The staff is friendly and helpful. If English is your only language you will be fine, most either speak English or have a good grasp on it. Highly recommend excursions to Matanzas and Havana if you can. It's good to get away from the resort as I don't think this is a resort that can entertain you at all times. Though they do have resort events like beach [... read more] parties, it's just not going to be frequent enough to limit yourself to just the resort.

Great place to stay.

This is a very nice resort to stay during my family vacation in Cuba, people are friendly, foods are good, beach is great for relax as well. The tours we choose from Sunwing to Havana and Ocean were great too. Thanks to hardworking Cuba people, they’re not rich but are happy!

Clean and well maintained resort

We spent 11 days at the Oven Varadero El Patriarca in early December and had an awesome time. The beech an weather was great! The rooms were clean and spacious, the grounds well maintained, the food tasty and versatile. As I travelled with my elderly mom, we wanted a smaller resort with bungallows.The staff was helpful and polite and accommodated our requests. The only issue was that even though the air conditioner worked well, the air was sometimes smelly, however the maintenance staff fixed [... read more] this promptly.

Great Cuban resort

We spent 11 days at El Patriarca, and enjoyed it very much. It's a large resort with tourists from many different countries. There were lots of Russians and French Canadians, and not too many English speaking guests there while we visited. The resort is made up of many two story, twelve-plexes. The room was nicely decorated and was always kept clean. Towels and linens were clean and soft. Beach is very nice, with a rocky area nearby which makes it interesting to walk. The resort was full  [... read more]so it was not possible to get chairs at the beach after 9am, but there was usually room at the pool. The food was surprisingly good for Cuba. They had trouble keeping up with the numbers at the buffet, so we sometimes had to wait to get in. Entertainment was very good, and the music in the lobby in the evenings was exceptional. Overall a really nice resort for the price.