Very nice resort

Hotel is nice, people are friendly but they do not speak English they say yes, yes, but you realize they did not understand what you are asking for. I am talking about personnel serving at the table. Reception area is very nice with friendly people. Rooms are nice and clean, same are all the public areas, a la cart restaurants are good and the best is Fusion with gourmet meals, we had never had such a tasty meal in Cuba till now as at Fusion restaurant. At the Buffet the grill affected area  [... read more]are to small compared with the big numbers of tourists and you have to stay in line a long time to get meat or fish make on the grill. The beach is rocky but still manage to find a place with nice sand, bar on the beach very good with very nice personnel and efficient, Michel and Addiel have done a great job on the beach to get satisfied clients.

Pleasantly Surprised!

This resort in Cayo Santa Maria restored my faith in Cuba, considering the last time I went to Varadaro was a disaster. Warwick was very clean, service was great and the staff were pleasant and helpful :) Couple minor downfalls was the wait time for food was lengthy sometimes and if you're interested in independently venturing off the resort to experience Cuban culture and villages, that option is not available. The resort is located on a long road far from anything of that sort. The beaches are [... read more] breath taking and water so blue, no picture can justify! I would defiantly recommend this resort if you are interested in visiting Cuba!

Very good resort

The hotel service was very good , clean and very tidy , plenty of activities and amazing breakfast choices !!! The beach was well maintained and beautiful !! The waitress service very polite and ready to help , lots of drinks !! The catamaran activity very well organized and lots of included activities . Safety is maximum and overall experience was really good . Definitely will go same resort again!!

Beautiful resort

The resort was beautiful this was our first trip ever however the 24hr snack bar ran out of buns for the hamburgers and hot dogs and also at one point they had run out of toilet paper. I was told that when you travel to Cuba you don't go there for the food and I didn't starve however it was different. Overall again for our first trip away we had a great time and the staff was amazing.

So much potential!

This resort has so much potential.....we had a great time despite the Warwick's short comings. The resort is set up nice and is fairly new. The room was conveniently located and comfortable. The communication of the amenities is poor. There is anarchy out front when a cab arrives, the most aggressive people get it. The pool men's washroom had an overflowing urinal and an inch of water on the floor.....quite disgusting when your barefoot or in sandals. The lobby bathrooms had a very bad sten [... read more]ch as well. A group of twelve of us went to the a la carte restaurant, the Crazy Lobster, and the service was nonexistent....they never took our drink orders...someone at our table finally went and got a red and white wine off of the side table. Some of the staff were amazing and we had a great time despite these issues.

The bad hotel

No activity on the beach A little activity on the pool area The food no change and very limited The room is clean and good decoration The pool, the room, the beach and lobby are too distancy I give 3 star

Decent resort for the price we paid.

First, a bit about me to qualify my comments: I am a former building contractor and hunting outfitter. My wife and I have happily holidayed or lived in everything from tents in the bush to 5 star all inclusive resorts and everything in between across North and Central America and the Caribbean. We love good food and good service but lean toward unpretentious offerings. I think we have realistic expectations and have experience doing lots of dirty thankless jobs ourselves. We have twice before b [... read more]een to Cuba, and understand somewhat the challenges they deal with on a daily basis. The resort In summary: A decent Cuban resort in a quiet spot that has a lot more potential than it delivers; at a good price if you can get a special. It seems built to poor standards considering it is only a few years old, I would say it has some management issues, may be somewhat understaffed in the maintenance department, has some great staff mixed with many that don't show enough hustle that are dragging the good ones down. Kitchen staff need to be better trained, try harder, or maybe the kitchens need to be better staffed.. possibly all of the above. The good parts: The resort is a low profile build that is designed to fit into the ecology (and does so pretty well) with various buildings and amenities interspersed with lots of natural space. The rooms and beds were good, our ocean view was great, the employees were all friendly, the beach was amazingly long with some great swimming areas although there has been some sand loss due to storms resulting in some rocky area along the beach that we found interesting but some may not. There are 3 different beach bars that all seemed to serve barbecue snacks of some sort. We had no problems with traveler's digestive issues, air conditioning, water etc all worked, the buffet food was ok/good, great service right at the bars, a decent variety of international drinks., grounds and pool areas mostly well maintained, lots of lounge recliners around the pool and along the beach. The not so good: If you didn't go directly to the bartender the service was typically poor to non-existent. I observed no evidence of server service on the beach. The bank window at the resort (not controlled by the resort) was closed 1/2 the time including the first 2 days. Pretty tough to tip when you don't have small currency. The A La Carte food was very disappointing with a couple shining exceptions. One menu item at the Crazy Lobster said risotto, asparagus and shrimp but came with a bit of watery mashed potato, green beans, and sauteed mussels (or maybe it was clams). The "jerk" chicken at the Caribeno was a piece of dried up chicken breast that tasted like..a piece of dried up chicken breast! The storms that depleted some of the sand also caused many of the palapas to fall down. These have not been removed or repaired, perhaps because there is now no way to get equipment to some areas of the beach and not enough sand left to support the posts.There are a lot of broken recliners thrown up on the rocks or piled in the mangroves which looks terrible on an otherwise mostly clean beachfront composed or natural area. Some things about the resort seem a lot older than it is reported to be. There seemed to be design and maintenance issues that should not occur in a place only a few years old. For example: more than normal public area washroom shut-downs, accessories in toilet areas not working or falling off the walls, a few electrical issues outside, bathrooms stalls designed and painted to 1980/s Mexican standards only with modern low water use flush toilets, floors and counters that were marked and stained from not being properly sealed. Staff were using floor squeegees wrapped with old towels to clean the floors (no mops or mop buckets), one of our rooms had door lock issues, there was no room food service, dirty glasses and plates placed outside the door were in some cases still there 3 days later.

First vacation ...

I thought that the hotel was good and big enough where you can't get lost the people who work there were always working hard to please you and make sure that your visit very enjoyable .. the house keeper did a fantastic job creating new themes on the bedding everyday was a nice surprise .. the grounds gardens Were clean and in most areas that I've been in considering how many washrooms backed up with sewage .as for entertainment I wished there was more during the evening the half hour show [... read more] was awsome ,they sang and danced and it was one of the highlights for me and friends every night . The food was okay very repetitive buffet with lack of spice and flavour but keeping in mind they only have so little to work with they do try to do their best with what they have .Now with all that said I did enjoy my first vacation very relaxed and stress free environment

Not a 5*

This hotel has the potential to be a 5* but until the do a better job of cleaning the pool and the area around the pool. Also toilets in the lobby and pool toilets, its at best a 4* Having said that, I the a la cart restaurants I found the staff and food very good. The buffet, was chaotic, very long lines at the grills, and very slow to refill hot dishes. The beach a big disappointment, very rocky, you really need water shoes for this beach. Until things improve I wouldn't go back.

Nice Hotel.... but dont use the in room safe to lock up your valuables

We went on our honeymoon and loved the resort... We had some issues on 3 different occasions with entering our safe.... Had to have a technician come and reset the digital password each time.... On the last night of our honeymoon we discovered that our safe had been pillaged and all of our Canadian money had been stolen... We were just on our way out the door for what was to be our romantic Honeymoon dinner ( that we had been saving until our last day) We were just to upset to enjoy it..  [... read more] Reported the theft to our rep first thing in the morning at the airport while checking in to go home... Her response was we should have told her sooner.. We have contacted the hotel via Email, and had no response... Same goes with Hola tours... This has been such a disappointment, considering how generous we were with the maids and gardeners. We presented them with some beautiful gifts every single day.. This experience has ruined our stay with Warwick. be careful and beware of the in room safes!

Good experiance

I have very little to complain mostly we had a great time and service. I would like to see a change room , washrooms and snack bar (for lunch) close to the beach , signs can be improved to fined where you want to go . Buffet service can be faster specially at pick times with adding some extra stuff . There is a shortage of tea spoons and ashtrays , since you can smoke almost everywhere except in your room. One other thing Resort is 90 minutes away from airport some people may like this but [... read more] I didn't even on the way back to airport we went through 2 towns it was an eye opener for me to see the level of poverty so please tip them generously clothing, hats, t-shorts , pesos etc. don't let the uniform fool you they are poor .

Nice Place -Poorly managed and cheaply Run

The resort is beautiful and fair enough for a 3-star. And overall for the price it was a good value. Service was lacking and not well managed there was a lot of people working on the resort but the staff were disorganized and seemed that supervision was lacking. We had to request for basic things like beach towels. Too many families with children and not a dedicated pool or area to them. The resort is large enough to facilitate this and provide better service for families with children an [... read more]d those with none. If the place is organized and managed better would be more pleasant. Only one buffet was open at breakfast for the entire resort with limited stations for simple omelets - who wants to line up on their vacation for breakfast- I had never experienced this before. One person was making pancakes with two tiny pans for the 100s of ppl!

Nice place

The rooms are very nice. The beach has some rocky areas, but there are also two nice sandy stretches. The food is OK at the buffet. Fusion is the best a la carte option. Lot of evening entertainment. The hard rock band was really good. The pool is large and very nice.

Never again!!

Was at this resort Jan 2017. I travel a lot and have been to Cuba six times . But cannot give this resort a good review. It's a new resort but they simply do not have it together for customers at all. Long line up for food and the same food everyday which was very poor. The beach is far rocky and no bathroom near the beach. The resort has poor lighting at night many people fell and hurt themselves on my visit.The only thing I can say are the rooms and bathroom was nice. But I do not go to Cuba  [... read more]to stay in my room so was not happy with this trip. Heather toronto Ontario

Just DONT go there

The only good thing I can say about the Warwick is the rooms were nice. Biggest complaint was the service. Worst I have ever seen. Been to Cuba 6 times Next beach was a 200 meter walk small and full of rocks. No washrooms at the beach So dark at night many people hurt . Lines at the Buffet were so long and food ran out and we're not refilled. I could go on and on. JUST FIND SOMEWHERE ELSE TO GO

Good hotel

The first room we were given the key didn't work so we had to go back and get another. Room was nice though and the bathroom was excellent. housekeeping staff was good and fridge was re-stocked daily. Buffet restaurant and specialty restaurants were only OK. Foof was only so-so and the service was slow. Pool and beach areas were very nice. Lots of young children which surprised us since it wasn't a school holiday in Canada.

Great Value

We were happy. For the money we could nit ask for more. Few hitches with the room but got sorted promptly. Hey, its Cuba. The staff were extremely friendly. They work very hard and are friendly. Smile at them and they will go out of their way.

Not great

the staff was not very helpful. the first room was dirty, questionable stains on the bed spread! the food was edible the hotel did not communicate ANYTHING, about services, there was no entertainment in the evenings

The Warwick

This hotel is very nice for a Cuban resort. Clean service is good very nice pool set up always a chair available.would recommend this resort to anyone. The beach and beach by block 7 is the best and the best service by wonderful guys . Thanks Michal your a great bartender and server made the stay great

Wonderful time

The hotel is new and is very well designed, the grounds are beautiful kept by a fantastic group of ground keepers who all wish you a nice day every morning. The rooms were kept clean with fresh towels each day and set in various designs of towel art. The beach was beautiful the first 4days of our 10day trip but we had a major rain and wind storm which took most of the sand back into the ocean and exposed a lot of coral which made it dangerous and hard to walk the beach, which my wife and I like  [... read more]to do at least twice per day. The pool is fantastic with plenty of very comfortable chairs and plenty of areas with shade if you wanted it. The wait staff in both the bars and the buffet excelled but the service in the snack area was very slow, a hidden gem is the little bar and fish fry facing the crazy lobster restaurant on the way down to the beach. The maintenance of equipment is poor and requires better leadership from management. The entertainment was well organized especially the aquatics show in the pool, and costumes were very colourful and well made.