Our Verified Customer Rating 3.7

Our Verified Customer Rating 3.7

(3046 Reviews)

review headshot

SiliRat  - 

Verified Purchaser

Memories Flamenco Beach Resort: Happy fun times at Memories Flamenco.

Well located resort, within 15 minutes of the airport. The staff were awesome. The facilities are a bit older, but they get the job done. Food was plentiful if not very varied. Beach was great, but I would recommend water shoes, as a lot of coral and shells build up one the edge.

Location
Value
Food
Beach
Rooms
Service
review headshot

Shar  - 

Verified Purchaser

Memories Jibacoa: Absolutely amazing

I just returned from a fantastic and rejuvenating getaway at Memories Jibacoa. This resort checked off everything I wanted for my solo trip. The location is absolutely picture-perfect — a stunning, clean beach framed by beautiful mountain views. The coral reef right off the shore is incredible for snorkeling! The staff are truly wonderful — friendly, attentive, and hardworking. They go above and beyond to make sure you’re enjoying your vacation. There were no shortages of food or power during [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Pam B  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: Clean and beautiful but lacking entertainment

Eight of us returned September 19th from a week of the Sanctuary Grand Memories in Hoguin. The hotel is beautiful. Staff were amazing. The rooms were lovely and came equipped with a safe, storage for your clothes, a balcony and very comfortable beds. The food is OK, but was really lacking in fruit and vegetables. The only fruit we saw for the week was papaya for about three days and bananas on one day. There are a few à la carte restaurants at this resort the Japanese was our favourite. The alco [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Vasea  - 

Verified Purchaser

Grand Memories Santa Maria: I wish i did not pick it

Very disappointed in this hotel. I understand cheap price, but still, lots of issues that don’t take much money to fix. Dirty bedsheets, not changed towels for the whole week, luck of entertainment, stolen flip flops, dirty room, old building.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Grand Memories Santa Maria: Grand Memories Cato Santa Maria

Hotel it's self is run down and rooms need to be upgraded.The grants are maintained on a daily bases.Public bathrooms need to be stock with toilet paper and soap on a daily bases. Food need to be keep hot and have a variety to choose from

Location
Value
Food
Beach
Rooms
Service
review headshot

Linda  - 

Verified Purchaser

Memories Cayo Largo: Lovely resort.

I was at here at end of Sept with relatives. Had a great time. The beach was gorgeous and the water amazing. Not my first time in Cuba. This was my first time to Cayo Largo. No problems with the food. Not alot of fresh fruit or veggies. Had amazing omelets every morning. They did have an exceptional baker, we had fresh bread and desserts every day. Yummy. Loved the bungalows. Plenty of room and a well working a/c unit. Bathroom was dated but servicable. Got water every day. I am glad it did n [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Jae Kim  - 

Verified Purchaser

Memories Jibacoa: Amazing place to snorkel and play tennis

Food was excellent entertainment was great staff is amazing thanks Alberto the tennis coach and use Eddy Garcia for classic car tours of Havana and bay of pigs and Vinales. Special thanks to Michael at the buffet and Jennifer Raymer of together for Cuba as we brought medical supplies to Cuba through missiongo missions

Location
Value
Food
Beach
Rooms
Service
review headshot

Dawgur15  - 

Verified Purchaser

Memories Caribe Beach Resort: Great beach

The grounds are well maintained, the rooms are big and clean. The food was always there nothing that was really awesome, but always something to eat. The resort is a nice size for walking, your are never more then 5 minutes from anything. The beach goes for miles and the water was so clear and warm.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Grand Memories Santa Maria: Grand Memory Santa Maria

.Very poor service from waiters in the restaurant, always expecting tips. Very poor preparation of rooms for living - ventilation and plumbing don't work, lots of breakdowns upon move-in.Service is not well.

Location
Value
Food
Beach
Rooms
Service
review headshot

Vineyards  - 

Verified Purchaser

Sanctuary Cayo Largo: Love this resort

I love it here, but it is not for everyone.The bungalows are amazing.Staff is excellent and very friendly.Pool and food is great.You have to take the bus to the beach, which is okay but sometimes difficult to get back.The main problem is No flights from Toronto, so for me 8.5 hrs drive to Montreal.I want to go back but the drive !

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: Relaxing and memorable

The staff were amazing. I really appreciated getting to know them and how willing they were to do anything to help us or meet our needs. The butlers are to be commended as well. Yumior and Yennel were super but l appreciated all of them. The hotel is unique in many ways and we enjoyed the beach, the bites restaurant for breakfast and lunch was a nice change but the selections buffet also was good. A nice experience was the bus tour into the nearby town. Overall we had good experienc [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: A Great experience

I enjoyed the lovely people there. The hotel was clean and well kept. The gardeners work hard because everywhere you look it’s so nice!!! My favorite place to eat was Bites. Although l still enjoyed all of the options. The staff was by far unforgettable.

Location
Value
Food
Beach
Rooms
Service
review headshot

Sharonm  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: Beautiful Resort

The pools were beautiful and clean. But the beach was a little rough but I still enjoyed it. So were the grounds. The food was lacking flavour at times but still we had choices. Breakfast was especially great but Woujd have been better if we had more fruit choices. The service was exceptional. My butler Daniel was very helpful and the rest of the staff always tried to please us. The restaurant staff were amazing, friendly, warm, kind and most helpful.

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Sanctuary at Grand Memories Santa Maria: I got the value that I paid for

Well well lets talk, I have been to Cuba over the years about 40 times and yes I have seen the ups and down of this country. This resort I would say is a solid 7 with always room for improvement The pools and beach are beautiful and clean with great views. There were lots of beach lough chairs in great shape in both locations. The problems that I seem to see is the workers and management lack of common sense. Some examples in the Sanctuary lobby doors opening into the buffet area the workers st [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Dominic  - 

Verified Purchaser

Memories Jibacoa: Relaxing

This was my second time at this older, smaller type resort (about 30 years old) that has been kept in pretty good shape. The grounds are beautiful. The rooms are clean, spacious and well equipped with a decent TV and fridge. The room was nicely cleaned and the fridge stocked with water daily. The beds were quite comfortable with fairly new foam mattresses. I found the pool to be very clean. It is shallow, so no diving. The lobby, buffet and all other facilities were also to my liking. I found ev [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Memories Jibacoa: Cheers to Memories Jibacoa

Had the most wonderful week at Memories Jibacoa. Our flight on Westjet was seamless; we were greeted with warm Cuban hospitality at the resort and were treated like gold. Good food and drinks, fun entertainment and the beautiful beach...who could ask for anything better!

Location
Value
Food
Beach
Rooms
Service
review headshot

Taj tha great  - 

Verified Purchaser

Sanctuary at Grand Memories Varadero: Fantastic Resort

As this is my 1st time going to Grand Memories resort, I had a fantastic time, the rooms were very clean and maintained. The beaches was amazing and clean, the salt water was was so nurturing. All the staff was very friendly and made each day of my stay fantastic, they had a smile on their faces each day. The food was ok, there was many options either you can go to buffets or to gourmet lunch and dinner. Trust ill be going back

Location
Value
Food
Beach
Rooms
Service
review headshot

Private  - 

Verified Purchaser

Grand Memories Santa Maria: 5 stars hotel in Cuba

Thanks for everything,every staff service is good or they tried best to satisfy with guests in the hotel group(we want quiet room ,they change two rooms with quiet and beautiful view second day).the location is in paradise on earth,the food is perfect,the garden is scenic,the weather is beautiful warm,the beath is excellent,the room is good as there is in Cuba. Thanks again!

Location
Value
Food
Beach
Rooms
Service
review headshot

Nina  - 

Verified Purchaser

Grand Memories Holguin: Grand Memories Holguin

Grand Memories is a beautiful new hotel (less than 5 years old). It is beautifully maintained and the rooms are very comfortable, clean and modern. The beach, pools and hotel are exceptional. The food is good for Cuba/ they have added pizza ovens and several more hot stations. Our butler Orlando was polite, professional and on top of his guests needs/requests. The only negative is that there is no evening entertainment. There use to be a disco at route 66 now the resort directs you off the r [... read more]

Location
Value
Food
Beach
Rooms
Service
review headshot

Allan  - 

Verified Purchaser

Sanctuary at Grand Memories Holguin: resort

the resort itself was nice friendly staff good food and drinks but need shad around the pools as there is none and by the bites restaurant there is a slippery spot that they need to fix ..my last day was going to the restaurant and i slipped on the walk way landed on my back and bruised back of my head badly ..they need to either put signs up u need to wear shoes here or repave with concrete ..i am still having headaches. If they persist will have to see my doctor .please warm your customers ab [... read more]

Location
Value
Food
Beach
Rooms
Service

Next Page