Overall very good

Overall very good resort. Excellent rooms especially facing main pool areas. Restaurants were good with Steakhouse rated as excellent. Most dissappointment was with the supplies in the Club lounge. Almost always out of beer, diet cola, and Baileys and food was sub par. Very poor for a VIP club room. No bartender service to your private swamp pools if you are not on main pool area. Would go back for sure but really important being away from construction and facing main pool areas. Could be a h [... read more]igher rating than 4.5 star if areas above were improved.

Returning next year

Ample choices in restaurant's, and you can return to your favorite one anytime. There are free activities during the day, and live theatrical musical shows every evening. Staff always has a smile and hoping you will join in. Suites are big, hairdryers and an iron for your personal touch up on clothes. No worries about having enough towels. Loved the cafe shop and balli beds on the beach...tuti fruity your the best!

The nicest place I've ever stayed - we also had a butler!

I was worried going here because it was just after Hurricane Maria. But besides a couple toppled trees around town everything was amazing. The room was huge and had: a king bed, ensuite with a tub, two washrooms, a backyard with a bali bed, Jacuzzi and secluded pool area. We had a private butler (Reynaldo Dominsuez) who restocked the room with pink champagne for us. The beach was lovely. The food and drinks were above average quality. I have lots of allergies (nuts) and was able to eat here w [... read more]ithout a problem. I also discovered I love Pina Coladas.

Blissful Week at the Majestic Mirage

Hubby and I just got back from an amazing week-long (7 nights) stay at the beautiful Majestic Mirage. We were super nervous the days coming up to it since Hurricane Irma was making her way into the Caribbeans. We decided to let fate take us and if our flight was leaving, we were going to be on it. Trusting our guts was the best decision we've made. We stayed from September 8th to September 15th for our 5th year anniversary. Here is my review: Check-in: We arrived at the hotel at about 4 pm a [... read more]nd were the only people checking in. I supposed flights were cancelled or people got scared of Irma and cancelled their trip so check in was a breeze with no wait of line-ups. As part of the Mirage Club package, we were ushered into a private air-conditioned reception area where we provided with drinks and cold towels. We were given our resort maps, packages and also explained the ins and outs, room key cards and bracelets (very nice Mirage bracelets - not the cheap plastic band they normally give at resorts) and were assigned our own personal Butler Carlos. (THE BEST BUTLER EVER!!!) Room: We were in building #3 - Room 3112. Mirage Club Swimout suite - Adults only. Across from one of the many bars (not a swimup bar though). Pretty central location to the beach and the main restaurants and square. The room was very large with a separate living room and bathroom. Free standing bath, rain shower and toilet closets. Private terrace with a jacuzzi tub, a exterior couch, bistro set and a Bali bed. The swim out also shared steps into the pool with the adjacent room. Our room came stocked with 5 bottles of premium alcohol which included a bottle of Dominican rum, whiskey, champagne bottle and rum cream bottle. The mini fridge was fully stocked with Heineken, Coors light and another beer (can't remember the brand but I think it was local), bottles Dasani water, Coke and Fanta with diet options as well. The room also had a Nespresso machine for espressos (pucks also included) and a coffee machine. (Trick to keep the mini fridge cold and not lukewarm... leave the cupboard door opened.) The AC can be controlled to as low as 18 degrees celsius. Double sinks in the main bedroom and a great blowdryer. There was also a scale (not that you would want to check how much you've gained during your stay!). Plenty of towels, Robes and slippers to match. The maids did a fantastic job every day to make up the rooms and would even turn the bed down for night time. If you do not want to be disturbed, just put the "do no disturb" sign on your door. Oh and how can I forget... we had a special "Happy Anniversary" banner on our door upon arrival. Restaurants: We had breakfasts at the Seaside restaurant on the beach on a couple occasion. It had anything you would want for a light breakfast (even had some gluten free options for those interested). Your regular eggs many ways, pancakes, bacon, sausages, fruits, cereals, assortment of breads and bagels, cheeses and deli, yogourts and the traditional Dominica donuts. The Marketplace was the main buffet area where we went for breakfast and lunches and had much more of a selection of freshly prepared delicious food. (Closed at 10 AM for breakfast though.) You could always find something to eat with freshly grilled fish and meats. Freshly prepared pasta, pizza bar and freshly made crepes (my favourite!). Desserts were to die for and of course fresh fruits, cheeses and deli, milkshakes or blended fruits shakes. We went to the steak house twice it was so good and the Italian restaurant which was also terrific. Beach: We didn't really hang out at the beach much, flags were mostly red and yellow while we were there. I mean, after Irma went through and hanging around, I don't think I would have risked being pulled into a rip tide or what-have you. But we did see some people sun tanned on the MANY Bali Beds and sun loungers. We also did splurge on the swimout room so we enjoyed that convenience from room-to-pool a lot more. But one thing I can say for sure was the beach was pristine! We didn't see any sea weed or debris. If there were some, then they were really quick to clean up. Entertainment and Shows: Every night after dinner, we would go to the Café Español Coffee Shop for our nightly coffee or Ice Coffee (DELICIOUS BTW!). We would then sit in the beautiful square to listen to live bands. One of the signer was amazing! She sang a mix of popular top 40 music and latino/spanish music while the Funjestic crew were dancing and engaging the crowd to do the same. Most of the entertainment crew was fantastic except for one who was a little too pushy for our taste. Hubby and I liked to relax and enjoy the show and did not want to dance. All entertainers got the hint except for the one - which I will not mention his name - I'm sure he meant well. The evening show were ALL amazing but we particularly like the Rock show, Magic show and the Michael Jackson show. Special mention to 2 members of the Funjestic crew "Coca-cola" and Alex! They went out of their way to get me the song title of a song I kept hearing everyday and fell in love with. Very difficult task when there's a language barrier, but they came on top and succeeded. We didn't participate in any daily activities but heard the foam party was great and way too hot for paddle board yoga for me. Service: Service overall was AMAZING. Our personal butler Carlos gave us his cell# (which you can add to whatsapp) so we could reach him at all times but he also made sure to check up on us every day to make sure we were completely satisfied with everything from dinner reservations should we need them, stock our fridge or book anything we wanted. He also brought us 2 Majestic golf t-shirts, hats and reusable tote bag. Concierge walking around the pools were abundant as well was waiters and waitresses. I can't express enough how attentive every one of the staff were - even the gardeners. We did not feel pressured to tip before services were rendered but we did after each services received to show gratitude. Golf: As part of our Mirage Club package, we did get free green access to the Punta Blanca Nick Price Golf Course. All we need to pay for was the golf cart fees for $45 USD per person. Carlos booked the excursion for us and made arrangement through the hotel for transportation there and back. The course is actually located a short golf cart ride from the hotel. Long winded review (I know... sorry) so I will end it here. Even though we were extremely anxious to find a resort in bad shape after hurricane Irma, we were extremely amazed by how clean and well kept everything was. The hotel did prepare for the worst by boarding up the essentials, emptying the fountains and pools and keeping their guests safe but when we did finally arrive, we were amazed by the beauty of this oasis and the kindness of its staff. All and all, we had an amazing relaxing vacation... from our Bali bed, to the pool and whirlpool, back to the Bali bed, eats, show, repeat. We have recommended this resort to many and we sure hope to be back soon as well.

Majestic Mirage Punta Cana, Dominican Republic

Swim up Ground, public area, room, dining, future were amazing. We are really appreciate mean fully our stay at the Resort. The service of the booking broker and other hotel staff were professionally great-full. Thank you very much for your kind heart!)) See you soon !))

Good, Not Great

While our stay was enjoyable and we met a lot of really neat and interesting people, staff included, I wouldn't say that this resort qualifies as a five star, even by Dominican Republic standards. For being such a new resort (i.e. only about seven months old) there were aspects of the site that felt worn out. There are a lot of tiles missing or damaged in the pool and sections of the grounds look like they had either been damaged or not fully completed. The food that we had was good, but not  [... read more]great as you would expect at a five-star, and a couple of the restaurants we didn't get to we heard were subpar. The pools are nice and if you're looking for a quiet getaway this is a great resort from that perspective. If you want a more lively atmosphere, particularly at night, then you should try either one of the other majestic resorts or a different chain altogether. My biggest gripe with this resort is that a majority of the rooms face outward from the resort and are very close to either an adjacent majestic facility or a construction site right next-door. When we arrived there were a lot of people that had been put in construction view rooms that had to request to be moved, and we were one of them, so it might be wise to wait until the new resort being built next door is completed before booking here. One thing I will say is that I wish the travel agent had told us about the construction next-door as we had no idea until just a couple of days before we left for the trip. Most of the other resorts that we've stayed in have had majority of their rooms on the interior of the facility looking at either the pool or gardens and certainly felt a lot more private. One thing I will say about the rooms at this resort is they are quite nice and very large.

Beautiful Resort

I thought the resort, rooms and amenities were beautifully done! However, the lack of attention to detail in service was very noticeable. It was difficult to get even a water in two of the specialty restaurants, we waited up to an hour to get served, even though the restaurants were virtually empty. We are not hard to please travellers by any means.The food in the buffet was good. We were in the club section and our Butler, Junior was amazing! All in all we did have a great holiday and given som [... read more]e time hope that the service issues will improve and we would consider returning to this resort!

Resort was well maintained and clean.

The resort overall was clean and nicely laid out. The butler we had was hardly seen or heard from. The staff seemed a bit unorganized. The rooms where very nice and the roof top was great. The restaurants where nice and overall service by staff was good.

Mixed review

The Majestic part of the Mirage is new. 7 months old when we went (July 2017). And is still going through growing pains. The client experience is uneven. Some parts unbelievable (rooms and beach) others you see will shortly get to the exquisite level of the Elegance and some need more work. Take the gamble and you will not be disappointed if you can manage your expectations on an even keel. In case you feel out of sorts speak to Javier he will sort it all out. All and all good place that has t [... read more]he potential to be amazing.

Great resort

A great resort, amazing staff. Nightly entertainment was alright. When we were shown our room, our jaws dropped. Our room faced a construction site. Workers, noise and dust all day. No mention on website. Very disappointed.

Our May 2017 get-away

We recently spent a week at the Majestic Mirage resort. There were a lot of excellent things about this resort but also some problems. Here is what we found. The Check in. This took way too long. We spent the first 45 minutes to an hour of our holiday waiting for something to happen. There were only 3 couples there, coming in at different times so there was not a rush of people they had to help. This should have been done in 15 minutes at the most. Another couple that was before us fi [... read more]nally asked what was happening. This lead us to our Butler, Nelson. He helped us with??? We were told he no longer booked reservations or does this or does that. I can’t see one thing that he helped us with. Our Room. We had a swim out and the first thing out of our mouths when we saw it was WOW. Beautiful room or should we say 2 rooms. Great bed, couch, outside furniture. The lady that looked after our room (Ru?) did a great job every day. We would recommend building number 3 in the adult section. Do request a room facing away from the construction of the new Royalton. Pool and swim-out pools. We enjoyed this but you had to be careful in spots as some of the tiles have already started to lift. The pool foam party was fun. We really enjoyed the swim out room and Bali bed. The Bars. They used high-end liquor and real fruit to create their drinks. They had some wonderful fresh fruit drinks. The swim out bar-tender (Andy) even strained out the seeds in the passion fruit drink he was making for my wife. The one bar tender in the lobby bar made my wife some tea (his idea) when he found out that she wasn’t feeling well and gave her special attention. Room service. We ordered it once and it came quickly and was good. The problem we had with room service was that at 1:22 am one morning they called and woke us up to tell us our food was on the way. I tried to explain to them that we did not order food but they just told us that it was on the way and hung up. A couple of minutes later, a waiter came with our (?) food but I had to tell him that we did not order it and all he said was oh no and walked away. The food. We tried all the restaurants. They were not bad but not very good. I think they try to make too much out of a dish and it turns out that when you receive it, you are no too sure what it is. In Le Essence, I ordered ravioli; I’m not too sure what liquid (bowl full of cream) they poured over it but there was no pasta. The seafood restaurant was good and a beautiful view. The buffet was very good especially for breakfast. Sit in the “beautiful” Carolina section and she will make sure you have everything that you would want. There is a lady in the grill that switched places during the week but she always made my eggs for me with a big smile. A good way to start the day. There is food and drink all over the resort. It seems that everywhere you turn you can get a drink and have something to eat or nibble on. The coffee place was also very good by the theatre for both their specialty coffees and desserts. The entertainment. We saw most of the shows but missed a couple of them. Great shows probably some of the best we have ever seen in an all-inclusive. They had music for a couple of hours before the show with dancers that would ask people up to dance. After watching the dancers for a few days, I did notice that the male dancers would only ask young attractive girls to dance. Anyone over 40 they would just walk by. One of the problem we had with the resort was with the check-out process. After trying six or seven times to request a wake-up call, since no one would answer the phone and then it was continually busy, I finally talked to some one at the Butler service and they repeated our wake- up time request and said there would be no problem. The wake up call never came. Luckily, we had a back-up plan. We then confirmed at 6:40 am that someone would help us with our luggage at seven. We were told that there was no one there yet but someone would help us at seven. I tried to call them at 7 multiple times but no one answered and no one came to help us. Since we had to leave and try to get some breakfast before our return trip we carried our own luggage from one end of the resort to the other end. This resort, located on the beautiful white sand Arena Gorda beach, is great for long walks, could go over the top with a few changes and some consistent procedures in place. They have a beautiful resort, a lot of excellent staff, however, the food and lack of caring by some of their staff is hurting them. Would we go back? Most likely.

Don't go there

There is nothing good I can say about this hotel. I really cant believe that they have good reviews. My only guess is that some people are wowed by marble and bali beds(which were filthy) Thankfully I was able to have Air Transat get me transfered to a REAL five star hotel in after 24 hrs I was there April 9th... No distinction between adult and children Dirty pool..dirty rooms..sewage smell...no visible staff...except in check in area...standing around. Food aweful....poor presentation at [... read more] buffet..felt like I was a work in a conference room. I talked to some people at the airport coming home and they said they would not return...one had food poisoning...as per other reviews. I called trip central to ask about a different hotel but the agent pushed this ....no matter what hotel i asked about...she kept going back to this one..which was one I was not even looking at I believed her and fell for it..also paid more than any trip I have ever taken...must be bonus for agents booking this!!! I have been in customer service my entire career...currently self employed...work hard for my money and take 1 trip a year... If Air Transat could not transfer us(at a cost of 516.00 extra) I asked them to fly us home and forfeit the vacation. So in the end...I paid about 800.00 more than I should have and lost a day and a half ....the result..got to Luxury Bahia Principe Ambar Green..next door..where I had been last year...a true 5 star...

Amazing resort!!

The majestic mirage was a beautiful resort with very friendly staff that were more then accomendating. All public areas and rooms were very clean. All food in the buffet were under climate control and most food was cooked fresh right infront of you. The nightly entertainment was very enjoyable and was live every night.

Amazing Resort!!!

The hotel was so clean and the staff was honestly the best staff I've ever came across, I would go back in a heart beat!!!! Absolutely beautiful resort with 8 great restaurants for anything you're craving that day!

Five Star Resort!!!

We really loved the Majestic Mirage. Everything during our visit was top notch from the room, the pool, the beach as well as the restaurants. The only restaurant that still requires some fine tuning would be the gourmet restaurant. The service was great but the food still needs some improvements. We were staying in the Mirage Club and I have to say that the check in was amazing. We were brought to the club lounge upon arrival where we were offered drinks as well as some small snacks. We en [... read more]joyed this while completing all of our forms and then were taken on a short tour of the resort and brought to our room. Our luggage was delivered approx. 60 minutes later so please ensure you have a swimsuit in your carry on if you want to make your way to the pool immediately. We did so all was well. We really enjoyed the martini bar located just outside the Italian restaurant for cocktails every evening before dinner. Our butler Pablo was the best butler was have ever had. We have had many butlers on our travels throughout the years and he was by far the best so far. He organized a 75th birthday party for my aunt while we were there. He had a collage created on a canvas for her with the pictures we provided from that night. He always ensured our dinner reservations were done promptly. He would find us everyday on the beach or around the pool to ensure that everything was good and if there was something additional we required that day. During our stay my daughter left her cell phone on the bus when she was returning from Coco Bongo. The concierge in the Mirage Club went above and beyond to locate her phone and have it returned to the resort. The only information we were able to provide him with was the name of the bus company. The only constructive criticism I would have for the resort would be that they need additional air conditioning in their gym. I am a runner and used the gym 4 times during our 7 day stay. By the end of my 1 hour run, the heat was too much. Otherwise I would definitely recommend this resort to anyone looking for 5 star service and a very relaxing vacation.

Amazing Resort!!

Still a few bugs to work out as far as , hot water, electricity cutting out and so on, but overall, is a great place! I found the food at Elegance better last year than at the Mirage this year. again, something i'm sure they will get better at. Overall, awesome vacation!

Fantastical Resort

Just returned from an amazing week at the Majestic Mirage Resort in Punta Cana...we were there to celebrate a wedding made magical by this resort and all the people involved. The entire resort is a fantasy land with two wedding gazibos for use by guests, not to mention numerous pools and a fabulous beach to relax on. Rooms were excellent and the entire staff at this is resort is on call for whatever is needed and they are happiest staff I have encountered. Our visit overall was awesome....noth [... read more]ing could have made it any better. Thank you for a wonderful week of relaxation and fun.

Incredible resort, amazing staff!

The hotel itself was beyond gorgeous and luxurious, the rooms were stunning and always kept clean. I was married on February 13th, 2017 at this resort and the wedding staff made our day so special. They went out of their way to make sure everything ran smoothly. All bartenders and waiting staff were very friendly. I have nothing bad to say, our stay was a dream

Breath taking resort

I enjoyed our stay at the resort The pools were amazing stretching from front to back of the grounds Cabanas and lounge chairs easily accessible Plus an amazing beach The staff was super friendly and assisted with anything you needed The wait staff was amazing always eager to bring you your favorite drink and new ones to try The cleaning girls were amazing always leaving towel art And always restocking our fridge with what we asked for I would definitely recommend this resort to m [... read more]y friends and family And hopefully resist in the future 💖

Wonderful experience!

Our recent visit to the Majesic Mirage was amazing. The food and drinks were fantastic, the resort was beautiful and the staff go out of their way every day to make sure things are running smoothly. There was issues with drainage around the property that we noticed but they were busy repairing it right away. Would definitely go back again.