Great resort, but nothing good to say about Tripcentral or Sunwing

After completing our booking, we realized we had to get home earlier on our return day. Tripcentral advised us to purchase Sunwing's worry free option ($100ish) which we did. When changing our flight time, Tripcentral charged us $400 in addition to this though! After all of this, our flight home was delayed by 4+ hours, and we ended up missing our engagement we went through all the hours on the phone and dollars to get to. Worst travel experience ever. Just buy direct from Sunwing is my advice, [... read more] at least there is only one company that you need to deal with when something goes awry.

Wicked resort

The people and grounds were friendly and clean. The entertainment was excellent. No complaints from start to finish of our trip. The food was great and didn’t upset my stomach. Also the rooms were clean and tidy

Amazing!!!!

Resort was modern, clean and very close to the airport. You will hear planes over head mostly in the afternoon which didn't bother me at all. The service was outstanding in all areas of the resort. Food was very good in the buffet . I like that you didn't have to prebook A La Cartes as there were 2 seatings 6:30 & 8. the only A La Carte I tried was Italian and I choose steak well done, very satisfying. Beds were comfortable and fridge was restocked every 2 days. we received clean towels and face [... read more] cloths daily even if they were hanging up to dry. our room was 0092 first floor facing the courtyard. I prefer second or third floor due to bugs but we didn't have any issues with any. I would highly recommend this resort. I would return to this property in a minute.

Excellent staff.....

Being a fairly new resort the rooms, grounds and facilities were clean and well maintained. Cleaning staff did a very good job. The food was equal to that which can be found at most good resorts with a good variety of choices - jerk chicken hut was my go-to.....delicious!! Kudos to Kevin! Entertainment staff were excellent - lots of fun and hilarity. Beach was clean and although rather small it never felt crowded. No hint of any issues outside the resort which was a concern considering we booked [... read more] prior to the state of emergency being declared. All in all a very good experience. Our Trip Central agent Katelynn did an excellent job - very professional. Ya man!! Everyting irie!!

Fantastic time!!

This was our first time at an adult only resort and we are so happy with our choices! This resort was just the right size, everything was so close, the bars, the rooms, and the bathrooms!! This resort was so clean, and right on the beach! Our room was Ocean front, large with a great baloney overlooking the pool area. The service right from the time we arrived to the restaurants and bars was wonderful. Our every need was met and we are already making plans to return.

Awesome times!

Great staff throughout, always willing to help with a smile. Never heard “no”, no matter the request! Great food, with lobster too - try the lobster dish at Kulinarium, and we even had lobster st the buffet one night. The entertainment- OMG, what a talented, hard working bunch! Awesome choreography throughout, with some some ver creative, funny acts up theirs sleeves too!

Great Resort

This hotel is the perfect size. Everything is easily accessible and conveniently located. The hotel is new and very well kept. The staff go out of their way to make you feel at home and they work very hard. The food was fantastic. The buffet had quite a variety and was changed regularly so it did not get repetitive. If you enjoy jerk chicken, the jerk chicken hut on the beach for lunch was awesome. The best restaurant in our opinion was the steakhouse. The asian a la carte was a miss. T [... read more]he pools and beach are side by side. The beach was decent, however if you are a true beach lover you will find better elsewhere. We will definately return. You cannot go wrong with the Riu Reggae

Decent resort

Lobby: nice but small - loungers smelled musty Bars: good selection and good service Rooms: very nice, clean and stocked, terrible view of wall and barbed wire fence Public areas: nice, clean Dining (buffet) - good selection, taste OK to good, service hit and miss Dining (al a cartes): selection and taste OK - good, wait times were acceptable except the last night when 2 of them were closed and they no longer provide the electronic wait devices, service OK Staff (hotel): very nice an [... read more]d helpful Staff (Sunwing Rep/Patrick): found him to be dishonest and was disrespectful to our friend Beech: Small but very nice and not very busy Entertainment: Very good Note: Our travel agent Lisa Shelley was excellent!

Decent resort

Lobby: nice but small - loungers smelled musty Bars: good selection and good service Rooms: very nice, clean and stocked, terrible view of wall and barbed wire fence Public areas: nice, clean Dining (buffet) - good selection, taste OK to good, service hit and miss Dining (al a cartes): selection and taste OK - good, wait times were acceptable except the last night when 2 of them were closed and they no longer provide the electronic wait devices, service OK Staff (hotel): very nice and  [... read more]helpful Staff (Sunwing Rep/Patrick): found him to be dishonest and was disrespectful to our friend Beech: Small but very nice and not very busy Entertainment: Very good Note: Our travel agent Lisa Shelley was excellent!

Nice resort

Most rooms are nice but there are some located right above the kitchen exhaust fan. It is all that you can see and smell. It is also noisy if the balcony door is open. The food is not the greatest at the buffet but it is quite good at the a la carte restaurants. There is almost all the time a line-up for the a la cartes so, some benches/sitting in front of the restaurants would be nice. The drinks are ok but not top shelf as described on the resort's web site. The staff is very frien [... read more]dly and hard working. They would do everything to keep you happy. Nadine at the lobby bar makes the absolute best cappuccino I ever had. The entertainment crew is quite good and they put up pretty good shows.

The Good, The Bad, and the Ugly

This was my second trip to Jamaica and the RUI hotel chain. The good: the food was excellent, delicious with many healthy choices, and good variety. The air conditioning system was excellent and beds were comfortable, even the pull-out couch which I slept on, my daughter and hubby took the beds. The service was excellent, pleasant friendly staff that went the extra mile. The beach was quite nice and calm waters for swimming or hanging out in the bay. The Bad: The bathroom was poorly designe [... read more]d with a small separate toilet area and a shower with a opaque glass wall insert and a all in one porcelain 2 sink countertop that didn’t provide much counter space.The Pool was beautiful but too shallow for swimming, which for me is a must. Also a slim to none choice of Premium liquors. The Ugly: The every 5 to 10 minute thundering jet take off from the airport 10 minutes away. All in all It was OK but for me I would not go back, the Ocho Rios RUI resort Adult Building and resort location, pools, and beach were much better.

Excellent

Really can't complain about anything, great food, great service, beautiful people, beautiful resort. We had a great time. The only thing that put a downer on our trip was that it was over Christmas because my wife could only get that time off, so she missed the family at Christmas. Nothing to do with the resort,

Nice resort, some drawbacks

We had an awesome time at Riu Reggae. The resort was nice and the staff were very helpful. This resort had the best food out of three places we've been in Jamaica. That being said, the construction on the beach was really upsetting. About every twenty minutes or so a tractor rolled right across the shore. And be prepared to hear all the planes taking off from Sangster. Those bad boys go right over Riu Reggae, and drown out everything... Still awesome place though!

Excellent resort

Hotel was clean staff was very friendly. This was our second time to this resort and would go back again. The food was awesome no complaints there was something for everyone unless you are very picky. The alacarts were excellent and didn’t have to make reservations.

Rui Reggae Nov 25 - Dec 3, 2017

Nice Hotel, however, both pools were closed almost all week long during our stay. Gym was also out of commission. Food was good, weather was great and the workers at the hotel were very pleasant and helpful.

Riu Reggae and Riu Negril

Until the Reggae hotel was flooded and we were transferred to Riu Negril, it was wonderful. Both were 5 star all inclusive resorts, but what a difference in staff conduct. At the Reggae the staff were very attentive and inclined to go to great measures to please you. The staff at Negril, with a couple of exceptions, were more interested in socializing with each other than in doing their work. We were made to feel that we were an inconvenience to them. Both facilities were clean, well maintained [... read more], and the food was good.

Meh

The hotel was fine but our vacation was not the best basically spent 2 days in our room because of flooding then the only options we had to go to were riu ochos rios and negril but both resorts were not adults only and they were overcrowded/to big. We could have stayed at the reggae but everything took so many days to clean up it would of made the trip worse. Overall trip satisfaction 4/10

Great fun clean resort

I found the staff in all areas of this resort to be giving it their all !!! The food and drinks were good quality and plentiful we throughly enjoyed ourselves Sunwing flight times need improvement but had a awesome time anyways!

Riu Raggae Mo Bay

Awesome!!! Great staff. Great food. Very clean and with access to the Riu Montego Bay its the best of both worlds. My first stay at a Riu and I will specifically look for one every where we travel. If you go, make sure you hit the Jerk Hut!

Relaxing resort

The staff are simply wonderful and the resort is well maintained. The buffets for breakfast, lunch and dinner were awesome. Was not really thrilled with the food provided at the restaurants. Close proximity to the airport. Once in a while you will hear planes overhead but they really don't bother you.