Paradisus Cancun: Paradisus Cancun

Nice hotel. Except layout of where our room was located. We had to go up the stairs across and down the stairs to reach our room. Love the bracelet room key. Not enough lounge chair at the pool and beach. Had to get up at 5 am to reserve lounge chair. Enforce time limit when people just leave towel on chair. Friendly staff. Good food selection. No shallow end at pool. Rooms are dated.

Melia Puerto Vallarta: Very Good Resort

Cleanliness around the whole resort was outstanding. Rooms could do with some upgrading but were clean. Buffet was great. We wished there were more selections for a la carte restaurants or have some American type choices on the menu that you didn’t have to pay extra for. Staff was amazing especially the bar tenders and waiters (Edgardo) (Diana)who worked tirelessly to keep up to the busyness. Entertainment was okay but not great. Singers in the lounge were amazing . Front desk people were  [... read more]pleasant.. 5 stars to Hector who was so accommodating and did everything he could to make our vacation a positive one !!

Melia Puerto Vallarta: Moldy start

We were assigned a room on the less than desirable first floor that reeked of mold. The patio door lock was shaky, no bathtub and the beds were hard. The “view” was a patch of grass. After a very uncomfortable night we requested a new room and Hector, Melia’s magnificent desk manager took great care of us, moving us to a higher room with king bed and partial ocean view. However, after that first night inhaling mold spores, I developed a horrible chronic cough that lasted for the rest of my st [... read more]ay then miraculously disappeared when I arrived back home. Other than that we were very impressed with the food, drinks, service and facilities. They could do something about the lounge chair saving thing though. Towels were out reserving groups of chairs VERY early every single morning of our 10 day stay.

Paradisus Cancun: Honest review!!!!!!

Feb 10-16 HONEST REVIEW!!!!!! Cannot recommend the PARADISUS CANCUN Reserve section more!!!!! We were so spoiled. We stayed reserve so didn’t have to worry about waking up early to leave towels for a sun chair (except one day we didn’t have the bali bed) The free bali bed perk at the reserve section is amazing, the pool side service is top notch. The resort itself is beautiful and well maintained (been reading about closing for maintenance soon, but we couldn’t tell) we were in pyra [... read more]mid 5. Servers, bartenders, staff is all absolutely amazing, so hardworking and they go the extra mile always to make your time there memorable. The personal concierge perk that comes with the Reserve is also pretty cool that allowed us to have all our dinner reservations taken care of without having to get in lines every morning to reserve tables. The Sunset cruise, Spa day, Sal Steak house are amongst a couple of other perks that come with the Reserve section reservation that we really really enjoyed. The overall food at all the restaurants is phenomenal, the seafood is fresh, menu is well thought of and caters to different palates. Sante (reserve only) restaurant was our favourite, views to die for! The extremely warm and hard working staff definitely deserve a shoutout: Oscar, Cesar, Julio, Victor, Valarei, Gemma, Cynthia!!

Melia Caribe Beach Resort: Great Resort!

In short this was the best resort we have stayed at in 10 years. We have stayed in Dominican Republic five times and this has been the best resort for food. The room was comfortable and clean. Our room from the beach was a little far but at least there was a ride on the train LOL anytime that we wanted.

Paradisus Palma Real Golf and Spa Resort: Amazing resort and amazing staff

My husband and I had a wonderful vacation. It was made so by the wonderful staff and in particular by Fransisco. He made all the difference and quite frankly made our stay absolutely wonderful. Our favorite meal was at the Dominican Republican restaurant and our waitress was fantastic! This was our second time there and will return!

Melia Caribe Beach Resort: Overbooked and busy

Waiting, waiting, waiting...This was the theme of the week. First started with waiting close to an hour to check in, after a busy and long travel day with 2 young kids. Finally, once the rooms were ready, we were able to check in and enjoy the warm weather. We were travelling with family members (8 people total) and it was next to impossible to make dinner reservations for our party at a normal time in one of only 3 a la carte restaurants for the entire resort, only available for 8 at 8pm or  [... read more]later. To pay 60$ US per person for the japanese restaurant is absurd, and we did not see anyone in there the entire week. The mexican restaurant was a joke, literally served cut up hot dogs on a tortilla and called it sausage tacos. The italian restaurant was much better and the torro restaurant was ok. Anticipate 2+ hours for the dinner reservations. All that was left was the buffet (1 at the main lobby area, 1 near the beach). Throughout the week, lunch and dinner buffets were annoying for several reasons. It was so busy that we could hardly get a table for 8, or even a table for 4 at the beach buffet, we have to wait for plates since they were all empty, the line up for pasta / pizza station was a mess and disorganized. The Mediterranean restaurant near the beach was reserved for Level club only. This restaurant was pretty much empty the entire week while we had to scramble to find seating for our family during lunch buffets. Safe to say that after a couple days of buffet, the food got tiring and was unimpressed with the selection. In keeping with the waiting theme, all the bars were low staffed and waited on average 10+ minutes for a drink, especially near the beach bar (little shack van serving limited drinks). Another annoying thing about this resort (and probably all others), in order to have a beach or pool lounge chair, you needed to be up at 6 am to reserve the chairs since there were so many people that all the chairs were taken at the pool and beach by 8 am. Service in general was pretty poor since most staff did not really understand English that well. Our family members had asked for extra pillows in their room since they only had 2 pillows for 2 adults and 2 kids. They called the front desk several times, the spoke the reception staff several times, to no avail. What finally ended up getting them extra pillows was leaving a note for the maid along with a tip, this after 3 days of only having 2 pillows. Despite the busyness of the resort, the disorganization of the restaurants / buffets, the poor service of resort workers, long wait times everywhere, and the annoyance of the many many solicitors / vendors on the beach (I know its like this everywhere, but literally a person comes up to you every 2 minutes), our family was still able to relax and enjoy the nice weather, the beautiful beach, the shows and activities for the kids, and the company.

Melia Caribe Beach Resort: Over booked - Service lacking

The hotel grounds are nice, and the room layout was idéal for a family of 4. The Check-in process was brutal and with a lot of attitude. The hotel was over booked and finding a place on the beach or beside the pool was impossible unless you arrived at 5:30am. The service was poor due to the amount of people present. The food was “ok” but very bland and monotonous. We had to fight for plates and cutlery every meal. The table service took 30 minutes before receiving a drink. It took guest services [... read more] 3 days, 8 phone calls, and 3 complaints before giving us pillows for our children. They slept on t-shirts filled with towels for the first 3 days. The “a la cart” restaurants were “ok”, except for Mexican… that was disappointing. Needless to say, we will NOT be returning to this hotel chain in the future.

Paradisus La Perla Adults Only Riviera Maya: Truly Paradise

This resort is absolutely amazing on all levels. Everything is clean and well kept. The restaurants offer a good variety of food and we did not have any trouble getting reservations. We did however make our dinner reservations for the week upon arrival. Our favourite restaurant was Cappella's Italian Restaurant. The Nespresso bar was another favourite. The buffet was always accessible and offered a great selection of fresh dishes and made to order options. The staff is pleasant and appear to rea [... read more]lly enjoy what they are doing. Easy access to the beach and family side of the resort. We often walked over to the family side to get our gelato which was amazing. The pool was fun but we spent most of our days on the beach, where the sand was raked and cleared of seaweed every morning. Beautiful sandy beach with lots of sitting areas, lounging chairs, and cabanas. My husband and I were very happy with all aspects of this resort.

Paradisus Playa del Carmen: Paradisus Paradise Viva Mexico !

The Good: - Amazing staff - Great food - Nice facilities - Mangrove and cool critters The Bad - Very very noisy rooms on the family side - Some cocktails were Ok at best - Stinky toilet. Noisy plumbing - Mayan Riviera is very expensive including this resort.

Melia Caribe Beach Resort: Not great

The resort is very tired its staff along with it , very disappointed nothing worked including are phone in room we would never recommend this resort to anyone it says 4 1/2 star I would give it a 3 and no more . If we could have come home a week in to our two week vacation we would have .

Melia Caribe Beach Resort: Great Resort

The grounds and the beach were beautiful. The room was well located in building 39 ( Deluxe but not Level) and was well maintained except for a short glitch where the AC started dripping water over the front door, but it was fixed as soon as we brought it up with Reception. The food was plentiful and good at the buffet and the Italian restaurants. We were not impressed with the Mexican and even less so with the Grill restaurants. Even though the resort is large we were always able to catc [... read more]h one of it's trains or a ride with a buggy. Were always able to find chairs at the beach or pool if came early (before 8). A couple of complaints - they play loud music at shows (that's why we stayed away from them), in the main restaurant, at the pool and on the beach - they should take the volume down. Also, they use way too much salt (for us older folks) on all meat - really unnecessary and unhealthy.

Melia Punta Cana Beach Wellness Resort Adults: Beautiful resort

Hotel and grounds were absolutely amazing. Staff were friendly. Food was also very good. Only complaint not able to get any chairs at beach or pool. I would recommend this hotel for a quiet vacation.

Zel Punta Cana - All Suites: Great Stay for soft opening of Hotel!

We just got back from a week’s stay, it was nice and we felt very safe at this resort. Service was great! Food was amazing at the Volcan and Nokio restaurants… Although Tacorini was a major letdown. If you have the chance do the show at the Nokio restaurant! Buffet was average, they need to do some work on the buffets but there was always something to find. Definitely need to work more on temperature control for the buffet. Found the breakfast better than the lunch in my opinion but the om [... read more]elette guy was great! Bar staff and wait stuff was amazing! Never had to tell them what we wanted, they knew when they saw us with our Yeti cups. A special shoot out to Frailin who went above and beyond everyday to stop and check on us and see if we needed anything. We were also given a free 5 hour late checkout which was nice as our flight didn’t leave till close till 10:30PM. We did notice that ceiling fans and a couple of the wicker styled lights didn’t work in our suite, but with the AC we didn’t really need it but just something we noticed. I’m thinking it’s an oversight where they rushed to get the rooms opened and someone didn’t check the electrician’s work. And the lights didn’t make much difference cause they were just accent lights… Loved the music they played all day up until 9:00 when they switched to the daily live music. They should look into having a dance floor or something similar. All in all, we’d come back again. They were working daily to improve with meetings as they had just reopened from renovating and rebranding a few weeks before we had arrived.

Paradisus Palma Real Golf and Spa Resort: Clean resort, good service, not-so good food, terrible golf course

Between a 3 star to 4 star. Jumped on a Black Friday deal. Check-in was verrrry long when we arrived at 10:30pm as there was a single guy working and a family of 10 was trying to check in under special negotiated pricing. An hour later of waiting patiently, we checked in within minutes. Oceanview room in Building 8 is spectacular and clean. Great view from the balcony. No noise, no loud music and no little kids. The Reserve has two very nice adult pools, bar, and beach front with plenty  [... read more]of palapas. Compared to Iberostar Grand, the Reserve is newer, cleaner and better. But the Grand is better for food and golf (note though that this is pre-COVID comparison and have not returned to the Grand since 2020....the Grand value and food were in decline as well which is why we have not returned there). Sante for breakfast and lunch are good. However, all dinners are by reservation only except for the one buffet, Lunch Box. Flora/Dominican was excellent. Mexican was gross and terrible where some dishes used the liquid orange cheese like in sports stadiums. Italian is bearable. Sante is good but not great as food and soups came lukewarm. Steakhouse was okay for my sirloin but my wife's veal was tough more like a flank steak (I realise that one does not go to the DR for steak). Not sure what the Grand Cana is like but the Reserve is supposedly the Paradisus top level. Beach is what we go to the PC for and is beautiful white sand and the resort folks serve you well. Unfortunately the ocean is horribly littered with plastic and there are many boats, yachts, (very loud motors and loud & bad Caribbean music). etc….perhaps the source of all that plastic as it is not as prevalent at other hotel beach fronts in PC? I would NOT recommend the Cocotal Golf (sure I am playing golf in January). It is pricey even at the discounted $127 USD if you are staying at the resort ($220 regular if you don’t and trust me, you shouldn’t as there are other nicer courses). Everything is extra charges - practice balls are all cracked, etc. I’ve golfed all over and do realize one will pay more to play at a resort. But this course is a joke. Distance markers (red, white, blue) are inconsistent, dog crap, cyclists and non-golfer walkers (signs all over prohibiting dogs and walkers but I guess the condo and home have more power) are on the course, putting greens are scruffy and inconsistent, carts are older and more worn out than at a local public city-run $25 golf course, sand (no rakes cuz more like cement bunkers) is rarity in the bunkers, but luckily good weather, water, fertilizer and very liberal use of herbicide (spraying something while golfers playing) allows the fairways to be acceptable. Melia seems to be building new condos on the course and will have spend big $$$$$$ to improve the course. Maybe that’s why resort tourists are getting gouged for golf. At check-out, the concierge asked my opinion and quickly filled in the blanks on the food, so it must be a common complaint. I might return to give the Reserve another chance as beginning January is still the “quiet” time but likely not. Will try another resort.

Paradisus La Perla Adults Only Riviera Maya: Excellent in every way!

This was our second time staying at a Melia Peradisus resort and we have decided that this is the only brand we will use for future vacations. The accommodations, the staff, the service, the food, and the value were the best we have ever experienced at any resort. Thank You Melia Peradisus Playa Del Carmen.

Paradisus Cancun: Resort needs attention

Grounds , public areas and hotel overall design is wonderful . Rooms were outdated and badly needed some loving care as well . Improved house- keeping . Hot water supply was inadequate. Guest Services were friendly but not resourceful or empowered. Food was good . Service staff very friendly in dinning area, pool and all around

Melia Punta Cana Beach Wellness Resort Adults: Great resort

Hotel rooms and grounds are well maintained. Daniel was a nice councerage All other staff members were friendly. The food was amazing The Level is a well deserved upgrade. The extras you get at the Level is well worth the difference in price

Paradisus Cancun: Horrible experience

No customer service. Took forever to get rooms. They kept telling us a manager would speak to us and no manager ever did. No hot water one day. Super long lines for anything. Ran out of beach towels. Very limited number of beach chairs and the only way to get a shaded spot was to pay an additional $250 per day for a cabana “bed”. The staff kept saying how they were short staff and the place seemed to be slowly falling apart.

Paradisus La Perla Adults Only Riviera Maya: Wonderful resort

We had amazing service at all the restaurants and beach and around the pool. The fantastic food options did not disappoint. And the beautiful beach was well staffed and clean! We will definitely return to this resort again.