Super

excellent,super restaurant.everything was perfect.just the beach is bad whit big waves and alga but 100 steps to the left there is a lagoon with blue water ,no waves ,no seaweed alga ,no coral!...PEOPLE BE CAREFUL when registering check in , read the paper that they give to sign,,, when you check out and you dont have your bracelet the BRACELET LOST is costs $150 us (must be gold bracelet)

Super

excellent,super restaurant.everything was perfect.just the beach is bad whit big waves and seaweed but 100 steps to the left there is a lagoon with blue water ,no waves ,no seaweed ,no coral!..........

GARBAGE

Never again... other than the fact that we were promised PREMIUM BAR is one of the reasons we chose this resort instead of Hard Rock....This hotel is OBVIOUSLY new as it shows with how the workers take care of things. I am now missing over $300 USD from the maid's in the room, my engagement ring as well as other jewellery Items. When we brought it to the attention of the hotel they said "Sorry sir we cannot do anything as we are not responsible" and then said "None of our staff entered your  [... read more]room"... so then who cleaned it? Thats just the start...if you don't tip GOODLUCK on getting a drink... our friend had just arrived the next day and it took him over 30 minutes to get a drink when he first checked in and the hotel was DEAD. We were okay on getting drinks cause we have already tipped over $40 USD. Half the restaurants were closed when they were being promoted as being open... on your first full day they will lie to you (the buggy drivers) and say we will take you to the beach and you end up at a lighthouse where they try up selling vacations to you... then guess what? You never see that buggy guy again (gets his commission then f***s off) Horrible experience for my birthday and I regret every dollar I spent on this place. Servers were SUPER disrespectful even at the "24 Hour Diner" that hever had no food. You feel like you asked for a million dollars when you ask for french fries. On our last night we wanted to get a snack after their shitty disco and the guy said no food left but then the chef called us over privately and asked what we would like to eat.... I can keep going on about this place but there's no point. They dont respect you or your money. They need another 10 years of building..... And be CAREFUL on the "private beach" that they promote

Ocean el faro

We just returned home October 13th, we were a group of eight, five adults and three kids ages 3, 7, and 11. Beautiful detailed hotel, new fresh contemporary decor, the lobby is like a natural history museum with a giant whale skeleton and sharks and corals in picture boxes, also air conditioning, a first for us in the Caribbean. Check in was quick, efficient and we had all our requests granted, one minor room change done same day, just a bedding arrangement issue. The rooms are air conditioned n [... read more]icely and the bed was super comfortable. Everything worked well in all three rooms. Bar stocking was a minor issue, water and pop stocked but not always beer. Food was good and no reservations needed for a la cartes and lots to choose from, although in low season they rotate what is open, but there was always good food available. The coffee shop is a great touch, delicious coffees, lattes and cold drinks and desserts available. Bowling was fun, they even have a ramp for little kids. Lazy river and pools and kids waterpark were always clean. Lazy river was fun, sometimes a minute or two wait for tubes. Entertainment was just ok, sometimes planned events were not existent or cancelled. Sometimes in the buffet at breakfast it was near impossible to get service for coffee or drinks, thank goodness for self serve mimosa bar and juice. Staff was generally kind and would say hello when passing. We didn’t get hassled too much from the time share people. Beach was rough, beautiful golden sand and clean, lots of chairs but not really swimmable and was red flagged 5/7 days, there’s a lagoon to the left of the hotel beach which was calmer and good for a swim. We found service to be good 70% of the time, sometimes we got our meals at the a la cartes quick and efficient other times we felt completely ignored...all in all it was a great vacation and we felt completely safe. I’d go back again if the price was right. Jenn Black handled our group, our requests, our many phone calls, rectified an issue we had with air Canada vacations quickly and efficiently, put in for an upgrade for our group and it was honoured..we’ve used her services many times, and appreciate her knowledge and professionalism...we even booked another trip through her while poolside at this resort..the wifi worked well every where!!

Great resort

Overall great hotel with lots to do for all ages. Pros: Wifi throughout, lazy river and pools, many restaurant options and spacious rooms. Cons: service was ok. Most days we got great service, but some room for improvement

Fantastic Time!

This resort was absolutely fantastic. We typically go away with a group of friends but this time we decided to do a couples vacation based on how many different things there were to do at this resort. From bowling, to the entertainment staff at the pool, to the staff at the restaurants, it was a wonderful vacation. There is lots to do, very clean resort, the beach offers lots of shade and there are lots of chairs at each pool. The only recommendation that I have would be to have more umbrellas a [... read more]t the pools for shade. There was only 6-7 umbrellas per pool which can make it difficult to catch some shade on those hot days! The coffee at the coffee shop was great especially after dinner. The resort is very modern and the rooms were large compared to other all inclusive resorts! Keep up the great work!!

Nice Resort

The food selection at the individual theme restaurants was quite good, especially the japanese restaurant. The bar in the main lobby was staffed with very friendly bartenders and was a pleasant location to be in. The whole area was well maintained and there was plenty of things to do from bowling, lazy river, beach and organized activities. I read earlier about lack of security personnel but i saw them everywhere including the beach. Very nice resort

Nice resort

Overall the resort was very nice. Clean and very nice features. We were there the week of September 20th to 27th, which I know if the off season but the resort was almost empty. Restaurants had funny hours and limited menus. Overall a great experience and we would recommend it for sure.

Aesthetically pleasing up and coming resort

We made an effort to read the reviews in order to have a clear understanding of what to expect throughout our stay. The first thing you notice when you arrive at Ocean El Faro, is the well designed lobby. After checking in and beginning shown where our room was on a map and having said no to the H10 people instantly on approach. We had quickly realized that more then a hand full of intricacies had been left out of our introduction to the hotel such as; the restaurants we could attend, hours of o [... read more]peration for the pool attached to our swim up suite, bowling hours, showtime hours and days of Operation, where to hand in our towel cards to get towels and so on. The room was nicely designed expect for the showers that flood and the faulty air condition unit that was changed 3 times throughout the week. cleaning service was a hit or miss depending on the day, in my opinion could have been the hotel is fairly new and theirs an adjusting period. regardless make sure specific with what you want them to do because they don't always change the sheets. They usually got to building 12 around 3pm so if you want to take a nap please try and plan around that. The water temperature in the pool portion of the swim up suit was perfect and if you find the right bartenders they come up to you and deliver your drinks so you get the best of both worlds there. There is a variety of food most of it bland at the buffet, if you go to the margarita or the Sakura food quality depends on the cook. The ocean was great, just be careful because of the coral on the ground in some spots. All in all we made a lot a great memories there. Some of the staff is amazing and I can see this hotel eventually becoming hard to bet in the future.

Great trip overall

Great clean facility with a lot to do on the resort. shout out to Jose at Mikes coffee, Carlos and Ana entertainment team members, Franklin at the pool bar, and Richard at margaritas restaurant. Blue moon, buffet and margarita the best. Tips: Go early for dinner so you can get faster service. We will come again

Nice hotel, but lacking service and high pressure time share situations

We recently returned from our stay at Ocean El Faro . The hotel was very pretty and the décor felt luxurious . The layout of the whole location was done well - for such a large facility . Having said this ,I was surprised to find that there was as much wear and tare on the facility , as we seen , including a broken shower door in our room - and missing handles on the patio doors for entrance . The unfinished / unusable washrooms at the pool made it feel dirty - since there was no where for s [... read more]wimmers to relieve themselves. Unfortunately , until the hotel improves their service , I believe the return rate customer rate will be very low. General discussion with other vacationers confirmed this same sentiment . With the lack of service - , I would pass on this hotel ( hotel chain ) for any future bookings . It was very evident that because we did not speak Spanish , we did not get the same service, as some other visitors. We did experience a day at the buffet for breakfast that was missing plates , all drinks, glasses , many empty trays , along with long line ups for items. They do need to learn how to staff accordingly , which I expect is a learning curve of a new hotel . My suggestion to trip central - that there should be a notation made on the booking site - that this is a time share facility. There was a lot of constant pressure to attend meetings and tours , even with declining the invitation . It made it uncomfortable , trying to avoid different areas of the resort .

Ocean El Faro Punta Cana

Everything about this resort was perfect, very well laid out, friendly staff, great food and amazing amenities. We were upgraded to a pool view which I highly recommend. The only con was that the rooms were damp as it appears the air conditioning had a hard time keeping up with the humidity. Other than that I highly recommend this resort, the best one we have been to yet.

Very nice resort!

Something to do for everyone! We really enjoyed our stay at Ocean El Faro recently. Food and service were excellent! Disappointed that route 66 is not open for dinner. Beach is beautiful however not comparable to other punta cana resorts.

Excellent resort

Ocean El Faro was amazing!!!! Everything we wanted. Room was great food was amazing. The best part was the swim out room!!! We loved it!!! The one thing that we did not appreciate was how the H10 guys were. Very aggressive and selling tactics are shameful!!! Other than that it was great!!!

Fantastic resort

We stayed at Ocean El Faro Punta Cana last week (April 27 to May 4)with a group of 12 and we had a great time. Being a new resort everything was nice and clean, rooms were nice although some workmanship could show more pride. Some work still going on throughout the resort, but didnt bother us too much. Service was pretty good at most restaurants a little slow at the Steak House. Loved the fact that you weren't limited to a la cartes and no reservations were required except for the Japanese style [... read more] restaurant. Ocean a little rough making it difficult to swim but further down the beach to the left is a nice area to swim and much calmer. The grounds were well kept and in a few years once everything grows in it will be beautiful. Lazy river was fun and the pools were large and there were lots of loungers as it was quiet during our stay. One problem was the constant pestering from the H 10 people for time shares. Overall we had a good time and would recommend it.

Amazing Resort

Vacationed here with my hubby, another couple, and hubby's sister from Apr 25-May 2. ROOMS We stayed in the Privilege Section, Room 3308 (Privilege Junior Suite Pool View) The room looked exactly like it did in the photos. Our rooms were cleaned spotless everyday, sometimes twice a day. No issues with any water leakage in the bathroom as read on other reviews. RESTAURANTS The only restaurant we had to make reservations for was for Sakura (food was amazing) All restaurants are casua [... read more]l wear except for Blue Moon. The portions are quite big, so I wouldn't order too much. ENTERTAINMENT Foam party at the Main Pool was a ton of fun. The Bowling Alley was great. Showtime was great to watch. ** only thing I can suggest is the resort needs to advertise more with the activities that are going on in the day etc. SERVICE Service was Amazing! Absolutely no complaints. The restaurants were never short staffed. Pool staff was great. BEACH The beach was a bit rough with the waves. There were a lot of seaweed; however, we saw workers constantly trying to clean it up. Again, we were Privilege guests and had our own section on the beach with waiter services. Emmanuel was great and was always there if we needed anything. PRIVILEGE LOUNGE/RESTAURANT We ate here every morning for breakfast, the food was great. The waiter staff were amazing! Bernardo and Joan (aka Billy) were great and always approaching us with water and making sure we were good. Overall, I would DEFINITELY return to this Resort!

Awesome Vacation

The resort is very nice and the food is delicious with lots of variety. The beach is huge and the pools are wonderful, never an issue with securing a chair. The workers are very friendly and happy. Great vacation resort.

High-ish end, with high pressure tactics

Our time there with family was great and memorable. Our room was fantastic, probably one of the best rooms we've ever had. The service staff were wonderful, friendly and attentive. The buffet was very good, the a la-carts were surprisingly poorly executed. However, the real negatives were mostly centered around the staff attempting to push you to use other pay services, take expeditions, and the insistent harassment to sit down and get a high-pressure sales pitch to become a member of H10 / W [... read more]orld vacations (whatever it was). Ocean El Faro promotes themselves as a 5-star experience (the stars are even in their logo)... however, this experience spoiled much of our "relaxation" as you couldn't sit still without someone approaching you - and they weren't taking NO as an answer. OH - and they are constantly wanting you to drink your face off! Most likely so you'll bend on the hard sell stuff. As we said to all these people - "we know where you are, and we will find you if we want X". In short - we had a great time, but would never return. Also, I wouldn't even expect this level of harassment at a 3-star... so they need to correct that if they want to convey themselves as a professional operation. The news of the casino scam that same week in the same area, with the same game at what was called a casino here (which we played for all of a few minutes a night before) really got our backs up too. Although, I'm not saying they were hustling - but it felt possible. Weird vibe. One last thing - I had attempted to contact our Tripcentral agent a number of times leading up to our departure (over the course of a couple months), attempting to pay for a surprise add-on for my Wife as we were celebrating her 50th while there... I was very surprised none of my email messages were returned. Maybe someone can address why this was the case? It's like the agent wasn't getting them - but yet it was her direct email address. Thank you.

Meh

Traveled here with my husband and 2 kids (6 & 8) mid April 2019. The resort MAY be a 5 star in a year or so but it isn't there yet. There is a lot that is yet to be finished and it is obvious some of the construction was rushed. Our shower is just one example of this. The water didn't drain quickly enough, even for a quick shower, and since the lip of he shower wasn't high enough it flooded the bathroom! Every time we showered! We put a rolled up hand towel in front of the door to slow it down b [... read more]ut there was no stopping it. The workers they have work hard, but they don't have enough people on staff yet. The servers at the buffet and snack bar are run off their feet but can't keep up. Plates pile up on the table and drinks don't get refilled. This is not due to lack of effort by the employees, but the lack of sufficient employees. Also if you are a beach person don't even consider this place. The beach is awful - and is not something they will be able to fix. I would say pass on this resort this year and check the reviews again next year. It could be a great resort by then.

Lots of Positives, a few negatives

We recently stayed for 7 nights with extended family. Flights and transfers were flawless. The lobby is breathtaking- we’ve never seen anything like it! Main resort boulevard is charming and lined with restaurants. Food at buffets was incredible but not as much at a la Carte restaurants - go for service and ambiance only! Big thank you to steakhouse staff for arranging a birthday cake for my niece. They went above and beyond to make her birthday special. We loved the feeling of space and pri [... read more]vacy throughout the resort. Lots of different areas to relax, and the designer has done incredible job throughout. The trolley that wandered thru resort was awesome- convenient and great to get back to beach or lobby. Our room - wow! We had oceanfront in building 5. Absolutely 5 stars. Our housekeepers were top notch- Elena, you were wonderful! The negatives - H10 staff hounding you to attend timeshare meetings. This really disappointed us and we were surprised management was okay with these sales tactics - low class in our opinion. The other negative is how much servers pushed non-stop refills of alcoholic drinks- the bartenders looked at you strangely and made comments if you ordered non-alcoholic drinks. Again, a bit ‘classless’ in our humble opinion. We wondered why they seemed to want everyone inebriated...however, all other staff were amazing, very polite and professional. Beach was empty which was heaven. Very windy so not great for swimming. Overall we would recommend this resort but once is enough for us- H10 staff turned us off from returning again. I highly recommend any future visitors to firmly say no thanks or simply tip the guy to leave them alone!