OK resort for 3.5-4 Star

The hotel is OK for a max of 4 star but no more than that. I’ve been in Cuba more than 20 times, two times at this resort and one time at the sister hotel Dhawa. First time at Angsana in December last year was much, much better, but it looks like there is very hard to maintain it at that level. Drinks and food variety went down. We were lucky and we knew our way around and always asked to bring more fish from the kitchen. White wine was not available for few days in the restaurants, same wit [... read more]h champagne. The beach is OK and well maintained but going into the water is a problem for non-swimmers, there are rooks everywhere. Snorkeling is good around the hotel. Outside facilities are very well maintained but inside they started to worn down. I was surprised to see the damage and low level of housekeeping services in less than two months. It looks that the hotel was built with cheap materials. The A/C did not work properly. I was not able to bring the temperature below 22,5C. Hot water not available at least three days at peak hrs. At check I was told that my room is not ready. I had to wait few hrs even if the hotel was only half-full. It never happened to me in Cuba. They have two restaurants a la carte, one Asian and the second with seafood. I was not able to book at the seafood. It was always full, so I went to the Asian three times. Thanks to Rogelio who made our dinners worthwhile. The snack bar was the only one that maintained the December level. Thanks to everyone for the hard work. Beach bar services were very good except the drinks selection. Very modern architecture, location, swimming pool but this is not enough for a perfect vacation After the first visit in December, I recommended the hotel to all my friends. 10 of them joined me during the second visit and all of them were disappointed. I felt bad for not being able to meet their expectation for a perfect vacation. Very modern architecture and position but this is not enough to have a perfect vacation. I do not think I would go back again to Angsana except maybe to visit some friends.

Love the resort and our 11 day stay!

We just returned from our 11 day vacation from Angsana and love it. The property is absolutely beautiful. The staff was even better. We were pleasantly surprised that we really liked the food as well. This was our 5th visit to Cuba and this resort was in the top 2 that we liked best. The snorkeling right in front of the resort was amazing and a huge bonus. This is the smallest resort we have stayed at so I was a little worried we would get board but that was not the case. Always something [... read more] to do. Entertainment was good too. Would definitely recommend this resort.

Perfect

New, clean, great staff. Really quiet with shade areas around pool and beach. Food choices great. Entertainment in evening very enjoyable and good variety including pool ballet show. Cabin room clean with very comfortable mattress.

A great time by the sea!

The Angsana Resort was the perfect place to celebrate an important milestone in our lives. The staff were courteous and always helpful. The rooms were spacious and the bed comfortable. The beaches were clean and the service excellent. We would recommend the Angsana Resort to friends and family with no hesitation.

Fabulous Resort

Thoroughly enjoyed our 2 week stay at Angsana!! Beautiful resort and the ocean views were amazing - so close to the beach. Very nice walking beach as well as for swimming and snorkeling. Rooms and grounds clean and well maintained. Nice gym for anyone interested. There are 2 beaches - one shored with their sister hotel The Dhawa with a beach bar at both resorts and the kayaks, etc are located here. The other beach is for the Angsana only andalso has a beach bar & great snorkeling. Nice 24 hr sna [... read more]ck bar with a good menu selection. We only tried the Asian restaurant but the food was good. The food in the buffet was good as well - comparing to Cuban standards and I’ve been to Cuba a few times. Our room was lovely and we had a great view of the ocean - you could hear the waves and watch the pelicans! Internet worked well too and is available in the rooms, lobby and by the pool. You do need to have your internet time topped up as you’re given an hr each day but it’s free! Overall I’d rate our stay a 4.5. Really no complaints.

Great Resort!

Great hotel, very friendly staff. Food was really good at the two restaurants (Asian was our fav). Pool bar had really good pizzas and snacks. Buffet was hit or miss, depending on what you got. It was good, just some choices were tastier. Beaches are great, access to the sister resort for drinks and snacks. Great vacation 🤗

A long way to go.....

Our first trip to Cuba - and maybe our last. Although we had known that the food in Cuba is not the best, the early reviews for this new resort, especially for the food, were encouraging. Sadly, by the time we arrived, it was not. The resort is spectacularly beautiful. Opened in October 2018, it is smaller and quieter than most. Party fans should steer clear - stay at the Dawa at the other end of the beach. Two beautiful pools with two beaches at either end of the resort; a large sweeping bea [... read more]ch that leads to the Dawa resort. At the other end of the resort is a smaller, more secluded beach but is a bit of a walk past the Cabanas. 1) We payed a little extra to stay in a garden view Cabana (#2 and two minutes from the beach). The room is beautiful, has a large sitting area and a sprawling bathtub. We had to call maintenance twice to fix a leaky toilet and plugged shower drain. 2) The gym is nicely equipped however, since there are no mats, I had to do my stretching on the carpet in my room. 3) For those of you who are sensitive to no-see-um's (or chiggers), take bug spray. My wife and I came home covered in bites. I understand that this is a Cuba-wide issue. The resort is fogged every morning at 7am. Scares me to think what it might be like if they didn't spray. 4) There are two beach towels in your room when you arrive. You are to exchange them at the recreation desk (behind the snack bar) but, more often than not, they don't have new ones. 5) You will receive one hour of Wifi each day and is only good in the vicinity of the lobby. Make sure that you turn your Wifi off after each use to save your unused time for later. 6) Staff are very friendly and helpful however, the restaurants are generally understaffed. 7) Food. On our first day, we sat at the snack bar for lunch and encountered a just checked out couple waiting for their airport bus. In the two weeks there, they saw the quality and selection of the food deteriorate dramatically. And we spoke to a lady who had been there just after it opened in October and she couldn't believe the change. Breakfast is good with many offerings except good fruit. Lunch is the best at the Ranchero Playa which is at the end of the resort by the large beach (This restaurant doubles as the seafood a la carte at night). At lunch there is a BBQ out back where you can choose from chicken, ribs, sometimes beef, and good Chorizo. My only complaint is that the tend to overcook everything. Every day from the kitchen they have fried or grilled fish (sometimes chicken wings) which is generally good. There is also a small buffet. And you can sit outside with great views of the beach. The seafood a la carte is just OK. The Asian place is good, depending on what you order. As mentioned, things tend to be overcooked. The DR buffet ranged from atrocious to OK. On the last couple of nights I created snack plates - cold meats and cheeses, etc. and stayed away from many of the inedible hot items. And on our second last night (a Sunday), we arrived to the DR at 8pm (it opens at 7pm) to find that they had run out of wine (every type). It is a terrible shame as this place has so much five-star promise.

Awesome resort!

We very much enjoyed our stay at the Angsana resort in Cayo Santa Maria. The facility was in great shape and the food was surprisingly good. We particularly enjoyed the snack bar food and drinks. The staff treated us really well and were very helpful and hospitable. The bed was extremely comfortable as well. If you are going there to party you might want to be friends with you. It’s a quiet older crowd. We would highly recommend this resort.

Very disappointing food

The hotel is beautiful, the grounds impeccable, the staff is very accommodating, the beaches are fabulous, there is very little walking involved in getting anywhere on the resort, but the food is a huge disappointment. There was no bread for 2 days in a row and spotty throughout the week which meant no pizza, sandwiches, hamburgers, pastries, muffins, toast, etc. The buffet was sadly lacking in variety, any meat was tough, the specialty restaurants were a bit better but small quantities. We’v [... read more]e never encountered such disappointment with food in Cuba ever and will be requesting compensation from our tour operator.

Magnigique hotel

Nous sommes allés à cet hôtel du 25 janvier au 1er fév. 2019 .Nous avons adoré, le personnel, les piscines, les restaurants , c'est vraiment très bon. Je le recommande. Demandez vue sur piscine. Très tranquille

Amazing resort - excellent services!

We stayed at the resort Jan 18-25, 2019. It was our first time to go to Cuba and we are so happy we chose Angsana. The resort is beautiful and very clean. The staff provided excellent services. They made our stay memorable with their smiles and friendliness. Our maid Arlety always have our room spotless every day with clean towels. The bartenders at the pool Nellie and Pocorel gave excellent service every time. The buffet food is great I love fish. The staff Pedro the chef, Alain, Orles [... read more] and Dona are always with a smile and 100% services. The snack bar by the pool makes the best shrimp with coconut tempora. The reason we decided to go to Cuba is the beach and we sure love it. The beach is quite and they also have water activities. We tried the catamaran and we enjoyed it. They also have a small secret beach which was cool to walk miles in the shallow water. We love our stay at Angsana and would highly recommend this resort.

Love love love it!

This Hotel was brand new and was over the top beautiful...... the food was great ... I loved the beach and the ppl that served us were amazing!!! I was by myself on this trip and felt well cared for !!! The only complaint I have is that I should have booked 2 weeks!!

Paradise at it's best!

I have been to Cuba 20 times, and to Santa Maria 10 times. This place is amazing. I can't say enough about the staff, we were treaty like royalty! The beach is amazing, the drinks were fantastic and the food was incredible. A huge thanks to all the staff from the General Manager to the Maid!