Hotel Roc Casa del Mar: Nice Resort

Beautiful Beaches, Beautiful resort grounds, Lots of activities at the resort, Food is acceptable for Cuba (better than most Cuban resorts) A bit disappointed with cleanliness and friendliness of staff (compared to other resorts in Cuba, the staff was not as friendly... and I had higher expectations with cleanliness since it is a 5 star)

Hotel Roc Casa del Mar: Ok

Mostly Good staff Clean: 6 out of 10 Beach is beautiful No towel exchange for the beach Often waiting in line Buffer not big enough Good catamaran excursion Rate: 5 out of 10 Long wait to check in

Hotel Roc Casa del Mar: Great Vacation!

The hotel was well maintained and so were the grounds. Food in Cuba is food in Cuba. Was not impressed with the a la carte restaurants; portions were small and food was just ok. Great beaches and the cantinas at the beach were a nice touch, serving bbq chicken and fish and paella. As always the Cuban hospitality is always refreshing...so many made our stay special. Thank you to all the staff.

Hotel Roc Casa del Mar: It's Cuba!

Resort was clean. Rooms comfortable but our patio door would not lock even after calling for repairs. ToilEt leaked. tubs were stupid!!!! Had to climb in and hunch over to use a shower stick that came out of the tub. And water got everywhere even after we thought we mastered the trick. Line ups were horrible. Started at check in, then buffet door, then grill and it never got better. Usually waited like 45 min in all food lineups. Buffet food cold. Al a carts not great and poor service except ro [... read more]mantic. Resort ran out of many things throughout the week. White wine!, bread!, shrimp. Ocean and pool were wonderful. My son in law disappointed in lack of activitys for young adults

Hotel Roc Casa del Mar: Resort Not Recommended But Beach Was AMAZING

The resort was nice (pretty, well kept for the most part), but the service was not very good at all. The bar staff were not tentative, and they literally ran out of something almost every single day (fries, bread, hot dogs, buns, white wine, chicken, fish, etc.). I've never been to a resort that was so unaccommodating. For $800.00 or $900.00, definitely worth it, and I'd go again for that price and deal with the unaccommodating nature of the resort and staff. But for $1300.00 you could get a way [... read more] better resort. They also played the exact same music every single night....got old quick. We had a hard time getting clean beach towels as they never had any to trade in, we even had a hard time getting more water bottles for our room. One of the couples I went with had a huge leak in their room, water all over the floor the entire week. No one came to fix it. On a positive, the most beautiful beach I've ever seen, but that was about the only positive. I'd suggest looking elsewhere.

Ocean Coral Riviera Cancun: Ocean Coral and Turquesa

Rooms were very clean, service was good. Good food selection. Lots of weeds on the beach which kept most of our group out of the water but the staff were doing their best to try to keep on top of it. Overall, good value for the money and friendly staff all around!

Ocean Riviera Paradise: Fantastic family getaway

Our family of 2 adults and 2 kids (2 & 5) had a great week in the sun. Pros: -Tons of space; lots to explore -Beach was lovely; didn't mind the longer walk to get there -Waterpark is so much fun, especially for kids aged 3-10 -Buffet has tons of great food; ate there for all meals but one -Rooms are clean and quiet Cons: -Entertainment (starting at 9:30) is too late for families -Shuttle from Cancun airport took over an hour with drop-offs at other resorts in between, so not the qui [... read more]ckest trip -Most of the beach chairs are claimed early in the morning--ppl leave their towel but are away for hours. This selfish practice (common to many resorts) is such an irritation; wish it was banned.

Playa Vista Azul: Beautiful Resort !

The OCEAN VISTA AZUL is a lovely hotel, the rooms were very clean ! We were in Building #6 so we were just across from the one of the 2 Beaches. The BUFFET Restaurant could use improvement when it comes to TASTE, many dishes were "tasteless" & the food was repetitive. The 3 A LA CARTE RESTOS are the best !! As for the INTERNET @ times it was slow & also if you intend to purchase "minutes " for the INTERNET they sell them @ Reception 60 min for 1 PESO, just beware they will tell you tha [... read more]t you have to use the 60 minutes from the 1st connection but as i discovered that is not so ! If after a few minutes you decide to stop just SHUT OFF your Wi-Fi & you will not loose your remaining minutes. In a nutshell the OCEAN VISTA AZUL is a beautiful resort & the grounds are always well maintained by the Staff working very hard to keep it looking perfect !

Valentin El Patriarca Varadero: Highly diappointed!

The only things nice about this resort were the grounds and the beach! The accommodations were not a five star and the service was inadequate. The food was cold and not in abundance. There was no entertainment except for the same dancers singing different songs in different outfits. No one ever in the night club and not a very accommodating staff!

Hotel Roc Casa del Mar: Disappointed

We were a group of 14 women aging from 20-78 and we were going for a birthday. We were suggested by our travel agent Ocean Del Mar in Santa Clara Cuba. What a disappointment, not only was the resort disorganized and dirty, there was no night life, it was a family resort and it was 2 hours away from airport. I would think that with the experience of our travel agent we would of gotten a resort suited for the occasion that had better ratings, oh and a better price. This resort was rated as a 4 sta [... read more]r, I would give it a 2 star. I was disappointed in our travel agents pick and price. It’s a good thing the weather was great and the Ocean was beautiful because other then that I would of went home the next day.

Hotel Roc Casa del Mar: Looks are deceiving

Check in was very disorganized, waited in line for 2 hours to get to the front desk, room was not available until after 4pm, then had to wait in another line to get the room key. Unable to exchange beach towels all week. Buffet not big enough for resort size, food not good unless you waited in another long line for cooked fresh food. The beach, pool and drinks were great. Overall, not worth the price.

Hotel Roc Casa del Mar: not an amazing resort. Do not waste your money!!

room ok food not bad a la cartes not good run out of white wine bread milk basic foods paid for the privilege section -with ocean view. They were going to put us in regular section with a view of a building.Had to fight for what we had already paid for. Privilege section on beach with waiter service was a sham. Got waited on 1x all week. supposed to have special toiletries in bathroom. 1 tiny cake of soap for 2 people for a week did not cut it. Supposed to be a privilege lounge with  [... read more]special amenities and dining and bar. Closed up. Specialties drinks were not freely given until you spoke up and showed them the bracelet some staff courteous. most not. we saw our butler 2x all week and that was because we had to track him down with complaints. gave up after that. most of privilege extras did not exist. would like a refund thank you very much. Also, the beach towel exchange was only open 1 day for about 30 minutes. We had to go to the lobby and ask the butler for clean beach towels. Absolutely no excuse for this terrible service especially when you spend $1,080.00 extra for the Privilege Package!! Also, there should be no question about approving this review.

Valentin El Patriarca Varadero: Amazing Resort

My husband and I chose Ocean Varadero El Patriarca as our honeymoon spot and I'm glad we did. The resort was beautiful, the rooms were very modern and clean, the staff was all wonderdul and the food was actually quite good. I highly recommend this resort, I'm already looking to book again.

Ocean Riviera Paradise: Beautiful, huge resort — just a few wrinkles to iron out

First of all, I'd like to thank Debbie Maguire of tripcentral.ca for her assistance coordinating this trip. She was instrumental in helping us narrow down our options and make some smart choices. She was also patient with all our questions, quick to respond whenever we emailed or called, and really insightful about our destination choices. As for our experience at Ocean Riviera Paradise: There is a lot to love about this resort. The pools — and there are many of them — are beautiful. The [... read more] grounds are immaculate. The rooms are stylish and pretty well decked out. The food was generally quite good. There’s a nice mix of quiet little nooks and active party zones scattered across the property. The evening shows were actually quite well done. The beds were comfy, the room service was quick and the staff were all quite friendly. Our nine-year-old was a bit too old for the mini club activities and a bit too young to hang out in the teen club (without us), but plenty of kids seemed to enjoy these spaces and the staff looking after them seemed attentive and fun. The children’s water slide park was another small letdown - the water flow down the slides is so light that only very small children could actually “slide” down them. The very size of the place makes most of those positives possible, but it also means (at least it meant in our experience) that when you encounter a hiccup, it’s easy for your concern to fall through the cracks. For example, it took three days and several phone calls to get the robe and slippers as promised in the room’s amenities. A little thing, sure. But also an easy thing to fix. There was also a big open, empty space on our rooftop deck where the website suggested a sectional lounger should have been (Eden Junior Suite with Rooftop Deck). We could see that our neighbors had one, for what it’s worth. We planned on spending a lot of our time up on that deck, and had chosen the upgrade based on how it looked in the website photos. Despite multiple requests, the furniture never showed up - no one even came to check. The deck also had two lounge chairs - both of which had broken legs. (We’ll never know for sure but we wonder if the furniture situation might have been resolved if we had signed up for a pricey membership in the hotel's parent company — the omnipresent high-pressure sales tactics were off putting.) In the end, furniture isn’t everything, of course. We still had a wonderful vacation and I would happily recommend this resort to anyone, with the caveat that they will need to be prepared to speak up quickly, loudly and persistently if anything is amiss.

Ocean Coral Riviera Cancun: Bring the little kids!

Just returned from a week there with my grown kids and grandkids! We were so impressed with the cleanliness of the entire resort, and the friendliness of the staff, particularly at the Daisy Club for little ones. While we opted not to use their childcare services, the staff still befriended each of my grandchildren and spoke to them by name throughout the week! We attended the evening entertainment most nights (the Lion King show was our favourite) and again, appreciated the attention to the you [... read more]ngest members of our family!

Ocean Coral Riviera Cancun: Fair resort

This resort is over 10 years old. I booked a Junior suite for my family vacation and got a good deal around black Friday. The room is spacious but the furniture is kind old. The washroom sink was always clogged due to poor design. The washroom has a shower and a bath tube. The water temperature of the shower is not stable. So, we switched to the bath tube but there is no curtain to prevent water from spilling. So, we couldn't avoid making the floor wet and ended up calling room service. I am [... read more] quite impressed by the good services offered by waiters and waitresses in the restaurants. Make sure you bring enough US$1 bills for tipping as you pretty much need to tip everywhere you receive a service including getting some ice cream. This time of the year, the beach is filled with seaweeds, so the water is not clean enough. At the lobby, there are staff trying to sell you membership on the second day of your arrival. I would say "avoid it"! Make sure you also avoid the people trying to sell you timeshare at the airport. Overall, I am still happy with the stay and had a good time there.

Ocean Coral Riviera Cancun: Nice resort

Hotel was very nice. Rooms spacious and clean. Grounds very well maintained. Great staff. Friendly always with a greeting. Beach unfortunately was suffering from the sea weed this year but resort made valiant efforts to keep it under control. Would recommend

Hotel Roc Casa del Mar: Good resort

Great staff, good service. Nice and clean hotel but there is a problem: on the last day at resort, we saw a cockroach in the bathroom. We also saw a cockroach on the bus when we were on the way to airport.

Valentin El Patriarca Varadero: Average Resort -Not some where I would return to

The initial impression upon arrival was that the hotel would be the 5 star it was rated. In relation to other 5 star hotels I have been to....this is not; you have to pay for internet, you get one room key, you have to ask for basic things face cloth, toilet paper, tissue, water, no liquor in the rooms, strange beach towel exchange, want to charge for stolen/lost towel, no wait staff by the pool or beach etc. The room was outdated...I would say an upscale motel kind of feel. The grounds and po [... read more]ol area were well kept and the beach was wonderful Most of the staff was attentive and pleasant. However, a couple of the front desk staff were not. Not understanding the customer service piece. The other challenge that I will share is that from some guests and staff, the reception was not warm, lots of stares, no engagement...may have something to do with being a black group, the few black people on the resort (just saying)

Hotel Roc Casa del Mar: Never again

Spend one week at ocean in Santa Maria Cuba it is a beautiful resort but really under staffed with 800 hundred rooms and only one bar it is hard too get drink unless you have money in your hand always running out of food drinks towels it is not good Had are towel stolen from are chairs at the pool when left for 10 min but will say the beach was beautiful