Occidental Costa Cancun: Amazing resort

I had a great time at the Occidental Costa Cancun, the people were great very hospitable. We went to various tours and when we came back they treated us great. The food was great in all the restaurants they had. We enjoyed Mexican the most. I will look forward on going back. Yolanda and Mauro Argumedo from Toronto, Ontario. Canada

Royalton Riviera Cancun Resort and Spa: Fabulous resort!

My family and I just came back from a short vacation at the Royalton Riviera Cancun Resort and Spa, and we are already looking forward to going back again. We were received graciously by the resort's warm and respectful staff. Although we had to wait for a day to get the room we desired, it was worth the wait. The rooms are beautiful, neat, and tidy. Service is A1. Food is spectacular, and evening/night events are superb. Pools are just right; perfect temperature and relaxing.The beach is the on [... read more]ly downside of this resort otherwise we would have rated it 5/5. We started recommending this resort to friends and family on our first day at the resort. Overall, we had a wonderful vacation.

Grand Decameron Complex Bucerias Trademark: Amazing resort

Amazing resort! Very clean! Staff were excellent! Activities were numerous! Food was always good! Best observation: no stress/everything is easygoing as a vacation should be! Beaches were stellar! Shows were Mexican style - good to live the culture! Pools were plentiful/clean! Plenty of bars! A la carte restaurants were high quality! Yes, we will return except different room next time - too near entertainment! No fault of the hotel! We would highly recommend hotel to others! Much bet [... read more]ter than expected! A true vacation experience!

Grand Decameron Complex Bucerias Trademark: Beautiful Colourful Resort that needs major improvements

None of the rooms to my knowledge have access to WiFi, WiFi is only accessible from the reception areas and the lounge which makes it quite inconvenient if all you want to do is check emails rather than be able to do so from the comfort of my air conditioned room, i have to go all the way to an area with WiFi. The rooms are fine, spacious good beds but the water pressure in my shower would come and go and while i notified staff and was told it would be looked into nothing happened. When booking  [... read more]for this trip we were lead to believe that the resort was based in Puerto Vallarta while in fact it is in the state of Nayarit by it self while this has its merits, it was quite expensive to go back and forth to Puerto Vallarta by taxi perhaps be clear as to its location.

Bahia Principe Explore Akumal: Return to the Bahia Akumal

This is my 2nd time back to Akumal in the last year. I do love all aspects of this Bahia resort location - food, service and rooms are excellent. Any minor service failures are remedied quickly. I found on this visit there was a lot of follow up from management regarding service and items were dealt with promptly. Buildings, rooms and grounds are well maintained. A la carte restaurants are excellent. The Dolce Vita was my favourite, and service is exceptional at all of them. The resort  [... read more]was busier this visit, and I was impressed at how hard the bartenders work their magic. It was non stop for them, and they were always pleasant. This resort is further away from the airport, but its beach, food and service is well worth the drive.

Occidental Costa Cancun: Average resort

The resort beach is very limited (in terms of available sand and sea surface); also there is intense motor boat traffic in the close proximity of the hotel beach which rendered it more than inconvenient; thus the solution was to go (via public transportation-bus-which is reasonable in terms of cost and schedule) to other public beaches (i.e. approx 20, 30 min away from Occidental Costa); had we known this "detail" about the resort beach we would have probably picked another resort; for example t [... read more]here is Occidental Tucancun about 15 min drive away from the Occidental Costa with a nice private beach; bottom line for people (like us) who assign importance to the quality of the resort beach we do not recommend Occidental Costa Cancun; another negative (not that important to us but it may be for other people) was the fairly poor (lack of) daytime animated activities (i.e. sport competitions, dancing classes); also, this resort has no night club; thus for people interested in a late night dancing they would need to travel outside the resort; not a major issue for us but it would have been useful to have these clarifications before booking; on the positive side: all three a-la-carte restaurants were quite good, the buffet menu was ok in terms of food quality and variety; good service, friendly waiters, bartenders, receptionists etc

Moon Palace Cancun: Amazing resort

Just came back from our family vacation to cancun. This resort was above our expectations... food , cleanliness, friendly staff, entertainment...every thing was a 5+ would definitely go back to this resort.

Valentin Imperial Riviera Maya: Still Amazing

This was our third visit to the Valentin and our first time booking through Tripcentral. We really enjoy everything about this resort. It is well maintained thanks to all the hard working staff. We love the huge pool and the creativity of the pool bartenders in providing us some tasty drinks. The beach is beautiful though the water was rougher this visit. The food and service at the restaurants is fantastic. We stayed in a different building this visit. The room had been recently upgraded an [... read more]d was very comfortable and beautifully decorated. We would definitely return!

Bahia Principe Explore Coba: Would not go back to a Bahia Principe resort!

Since this was a potentially last family vacation, I was very disappointed. We had problems everyday. 1. Air conditioner did not work - two days later, we were moved to a new room. 2. Since we had two rooms side by side, this took 3 days to move and we were without our belongings for 2 days 3. We did receive our luggage until 5:00 p.m. on the change day. 4. New room - my son's bedding had BLOOD on the sheets 5. Royal Golden service was not provided unless we reminded them 6. Our new r [... read more]oom had a lovely cockroach in it on the first night. 7. Highway traffic sound was very loud 8. The "a la carte" dinner reservation times were only 6:00 & 10:30 options because they said they were busy. 10:30 with a family is way too late. 9. Transat Rep, Karolina Koala was very rude. Just asked about the Transat baggage strike 10. Resort was way to crowded 11. Had to get up at 5:00 am to reserve a pool chair 12. Pools were crazy hot water 13. Hounded by the Bahia Principe sales people everyday! The only shining moment was the entertainment team at the Coba pool. Manuel was the best. I would don't return to a resort like this again and would avoid Transat.

Dreams Puerto Morelos Resort and Spa: Awesome resort

The secrets silversands resort is by far one of the best luxery resorts I have been to. The rooms are very modern and clean and spacious. The staff go above and beyond to make your stay the best possible! The entertainment staff were amazing at keeping you going and having fun! I will definitely be returning!!!

The Fives Beach Hotel and Residences Playa Del Carmen: Not bad not the best

This was my third time in Cancun and would have to say that this resort was more of a four-and-a-half than a 5 reason being the beach was beautiful rooms were clean service was great and everyone was super friendly however the food was okay very small buffets and very repetitive also there is absolutely no nightly entertainment or disco for people that want to go out at night or do anything at night to became extremely boring and would have to go off resort to the club area in order to do anythi [... read more]ng this Resort is great if you have a family or are in your 40s to 50s that just want to relax but anyone from their 20s to 30s would find this Resort boring.

Riu Flamingos: Awesome Resort ... above my expectation!

Greeted warmly by smiling staff, the Riu Jalisco Resort was a memorable, entertaining & relaxing one week holiday. My first all inclusive vacation was an excellent choice. The grounds, pools, food & service were exceptional!

Las Palmas by the Sea: Run

Worst all inclusive ever, food was awful, locals weren't even eating it, the crows were though..they sat on top of the salad and ate away...rinsed glasses in tap water and restacked them, didn't even wash them. We were scared to even have a cup of coffee. Trip central and air transat should both be so embarrassed to be a part of this place...however, air transat rep was awesome...we were moved to The Marival, a five star not a one star..and it was fabulous. Don't go to las palmas, ever....

Crown Paradise Club Cancun: Like a man made paradise

This hotel resort is really amazing, everything you need is there, and most of all, you won't get hungry even in the middle of the night. Their service staffs are courteous, and if you encountered a little problem inside the room, they will send people to fix it right away. Their nightly shows were really entertaining. Thumbs up to Crown Paradise Resort Club. 👍👍👍

Hyatt Zilara Cancun: Fabulous 10 day stay at Hyatt Zilara Cancun

This was my first time in Mexico and had an amazing holiday. The resort exceeded my expectation and felt so welcomed by all of the incredible staff. Great food and exceptional hospitality. Special thanks for Andres in Guest Services for extending a warm welcome and making me feel comfortable with excursion recommendations. I would also extend special praises to all of the staff with a sincere thanks to Fernando, Kenny and all the boys at the bar for their professional and exceptional hospit [... read more]ality. Thank you to all the Hyatt Zilara team for an unforgettable and wonderful vacation experience. Cons: air conditioning in the guest rooms 72-73 on the thermostat was warmer than I would have preferred. Other guests shared this same feedback. I reported this to the front desk and manager on duty but nothing was done and no follow-up. Ceiling fans above beds helped but were noisy. King bed in luxury oceanfront suite was uncomfortable. Several guests shared this same comment. Hopefully the Hyatt will be getting some new beds and fix the A/C so their guests can enjoy a good night sleep.

Crown Paradise Club Cancun: Family-oriented resort

Our group of 2 families really enjoyed our vacation at Crown Paradise. The food was great at the buffet and also at the ala carte dining. The activities everyday were well organized and the staff were amazing in their organization and how they managed to encourage guests to participate. The beach was great. The pools were always well kept. I highly recommend this resort.

Ocean Riviera Paradise: Amazing New Resort

First of all Miranda with Tripcentral.ca was an amazing consultant. This resort was amazing. Our first all inclusive. Adults only section but fam friendly. Amazing staff and service. Go and enjoy.

Riu Caribe Cancun: Great vacation!

Amazing food, nice resort, room had everything we needed and was kept clean daily. Staff was friendly and helpful. Daytime entertainment wasn't bad. The night time entertainment needs work. Nothing to do after 11pm on the resort. Would be nice if the resort had a mini club at night for people to be able to continue having fun.

El Dorado Seaside Suites: Great honeymoon resort!

The resort was beautiful! The food was even better! It was a great place for our honeymoon, a party in the pool and laid back at the beach. There was one bartender that really stood out at the big swing bar. He danced and sang all night long and kept you entertained. I loved the swing bar! However there was another smaller swing bar and one of the bartenders could get you drunk in two drinks and had a terrible attitude when you asked him to put less alcohol in... we avoided him! The other staff  [... read more]was great! Very friendly and they are all hard workers! The room and the view was beautiful. My only complaint would ve that the room service was either cold or the person in the kitchen had no idea how to make things... there was only 1 time where it was warm. The beach could also be a bit bigger but everything else madr up for it. We would definitely go again

Ocean Coral Riviera Cancun: Fantastic Resort with a Teeny Tiny Bit of Beach Problems

Ocean Coral & Turquesa is a beautiful resort and their staff are very polite and approachable. The food was absolutely phenomenal (Blue Moon Restaurant in particular) and provides many options for individuals with dietary restrictions/preferences. They even give their guests a card which marks which restriction/preference they have and the guest presents this when they eat so the kitchen staff will accommodate their preference/restriction. The pools were great, minus the fact that they got v [... read more]ery warm by the end of the day which is understandable, because the sun and all the bodies swimming in it. Unfortunately, by no fault of it's own, the resort's beach (as well as many others along the same coastline) are experiencing an issue with seaweed. Most days there would be large mounds of seaweed washed up on shore and entering the water was uncomfortable because it would either be floating in the water or you would step on it. With that said, the resort is very good at controlling the seaweed problem by having members of their staff tasked at cleaning the beaches each day. The larger issue with the seaweed is that as less people use the beaches, the pools get crowded quite quickly. Make sure you get to them early if you want decent chairs. The room was great and very cool (thank you, air conditioning). The only issue we experienced with our room was that the water temperature from the shower was inconsistent so it was hard to have a shower without adjusting the temperature several times. Additionally, there was no door to our bathroom, just a curtain which although stylish and romantic, for those individuals who may enjoy more privacy in the bathroom this may prove to be a bit uncomfortable. Overall, our vacation was fantastic and despite the very minor issues which we encountered, we would definitely recommend the resort to friends/family. Ps. they have a wonderful entertainment team who are very engaging and fun and their dancers are absolutely phenomenal!