Bahia Principe Explore Akumal: Great Resort, had a blast!

Everything was fantastic. Buffet and a la carte restaurants were great. Advise: book your a la carte as soon as you arrive, they are all very popular. The beach and pool chairs fill quickly, get there early. Most people save chairs using towels. My one criticism is that the rooms either have two Double beds or one King including a couch/bed for a kid. A double bed for 2 adults is pretty squishy...keep this in mind if needing the double bed option for kids. May need to get a second room wit [... read more]h a King next time.

Hard Rock Hotel Riviera Maya: Loved it!!!!!

This was our first time at this Hotel and loved it!!! We are a family with small children and it was perfect for them. We had a two bedroom suite with a personal assistant and he was amazing. He help us plan our vacation and was available at any time for us. We will definitely go back again :)

El Dorado Casitas Royale: Excellent Resort

Wonderful place to relax with amazing service. You could barely notice that a nasty tropical storm had passed by the day after. It does not have the best beach but it is good enough. It is not for you if your major interest is playing and enjoying being in the sea. However, you will certainly enjoy the many pools available which are everywhere and are quite good. We were very nicely surprised by the ecological friendly philosophy of the management in this resort

Dreams Puerto Morelos Resort and Spa: Perfect in every way!

Wife and I booked this place for our 2 year anniversary/honeymoon and it excelled beyond any of our expectations. Rooms are great, clean and well maintained. Pools/gardens/facilities are awesome and beautiful. Food everywhere was top notch with so much selection. Service was the best as all the staff went above and beyond to serve in anyway they could. The beach sand area was well looked after with a great view with lots of chairs but has lots of rocks out in the water painful for bare feet so  [... read more]be sure to bring water shoes as I sliced my feet up pretty good the first day. If you are looking for a resort that is relaxing, with lots of entertainment, incredible drinks and food, nice beach, amazing facilities and best staff/service than this is the place for you. If you want a place with a perfect beach than this may not be the place for you, if they could remove the rocks than this would be perfect paradise. Very pleased overall and can't wait to check out some of the other AM resorts.

Bahia Principe Explore Coba: Ok Vacation Place

Nice pools and decent food. However, common areas were understaffed and lacked air conditioning. Landscaping was great, but rooms were dated. Also, wouldn't recommend if you have small children. Resort is too large and you are very dependent on the trollies getting you from one place to the next. Trollies weren't frequent enough and very difficult to know which one you needed to take to get to a specific destination (should use different colours to differentiate).

Bahia Principe Explore Tulum: Wonderful and relaxing resort

The hotel is amazingly huge, and has three parts connected. I like this hotel because the workers oin the hotel are friendly. People recognized us because we are Asian, though we are Canadian. We registered to three restaurants, Tequila, Mediterranean and Le gourmet, all had good services. When in the dinner time, the trains(car for inner transportation) were so full, anyway we made it to the restaurant and back to our room. The thing I like the best, I felt peace and really relaxing when [... read more] in the night, listened to the wave and walked around. We took almost everyday tours to Chichen Itza, swam in the deepest cenote was a unforgettable experience. We also went to Ek Balan, Tulum, Coba. Unbelievable we didn't see the sunset but we watched a very wonderful show in Coba. I like this hotel very much, i enjoy this trip very much. I of course will recommend to my friends. And I would like to let you know this is a wonderful and enjoyable trip, we really want to tell everybody this is the best hotel you can rely on. I want to say thank you and give a big hug to Ms Cathie Milner of tripcentral, she was so patient and she has done a terrific job to assist us to choose a good hotel and good time to go to Cancun, Mexico. We love to go to other trips with your recommendation in the near future. Thank you!

Grand Sunset Princess: Great Trip

Everything was what we expected it to be. We had a great trip! The resort was very spacious and clean. The beach was also very clean and beautiful. Lots of entertainment and the shows were amazing!!!!

Bahia Principe Escape Sian Ka'an: A taste of Paradise

The hotel staff grounds and overall running of this resort was outstanding. Food was amazing. Only one suggestion, that the restaurants lobby area improve their cooling techniques with stronger A/C and or large fans. Major problem the snack bar near the pool in the Sian Ka'an needs netting to stop the birds from actually walking on and eating off of the buffet and dive bombing the tables when people leave. Could be a serious health hazard.

Secrets Playa Mujeres: First Class Resort

This resort was luxury and class all the way. The photos on the webpage are exactly what you get. The service is excellent. We loved not having to make a reservation for dinner and just ate whenever and wherever we wanted too. Make sure to dress well for dinner Men should have pants, collared shirt and most importantly, dress shoes..All meals were presented stylishly, even room service, The food was of a high quality. The coffee is not great so we learned to ask only for expresso. The beach had [... read more] silky white sand and was clean but did have a seaweed bed not far off shore and there was a lot of loose seaweed in the water and always seaweed on the beach even though there were staff who came and cleaned it off the beach twice a day. We still spent all our time at the beach and didn't use the pool at all. The only issue I had was the jet skis that raced up and down parallel to the beach constantly. This left the smell of gasoline in the air and a bit of a film on the water. As this resort is right next to a dolphin sanctuary, the jet skis should go! We required medical attention during our stay and the resort doctor came right to our room and arranged transportation to the hospital and for the specialist to see promptly. The concierge phoned twice the next day to see if all was well and did we have everything we needed. The one comment I would make is that this resort is to the north if Cancun by about 15 - 20 minutes. This impacted the excursions we did as everything has to go through peak hour traffic in downtown Cancun, coming and going. This added an extra hour on to any exciursion and we felt it wasn't worth spending the 5 hours driving to swim in a cenote or swim with turtles etc! The golf course was beautiful and challenging. The spa was as good as the best I've seen - or better. My massage was excellent. The downside was the upsellibg on checkin. The two tiered guest system preferred guest or VIP with their own special clubs etc. This made you feel a little second class. The resort dollars that you got on check in were very limited use and we ended up only using $40 of the $200 that we had . One complaint at the Oceana restaurant was that we could only sit at the open windo with the view if we bought a bootleg of wine. We don't drink wine and so missed this experience. Very exclusive and left us feeling less. Thisvresort is extremely luxurious and comfortable .

Occidental Costa Cancun: Amazing resort

I had a great time at the Occidental Costa Cancun, the people were great very hospitable. We went to various tours and when we came back they treated us great. The food was great in all the restaurants they had. We enjoyed Mexican the most. I will look forward on going back. Yolanda and Mauro Argumedo from Toronto, Ontario. Canada

Royalton Riviera Cancun Resort and Spa: Fabulous resort!

My family and I just came back from a short vacation at the Royalton Riviera Cancun Resort and Spa, and we are already looking forward to going back again. We were received graciously by the resort's warm and respectful staff. Although we had to wait for a day to get the room we desired, it was worth the wait. The rooms are beautiful, neat, and tidy. Service is A1. Food is spectacular, and evening/night events are superb. Pools are just right; perfect temperature and relaxing.The beach is the on [... read more]ly downside of this resort otherwise we would have rated it 5/5. We started recommending this resort to friends and family on our first day at the resort. Overall, we had a wonderful vacation.

Grand Decameron Complex Bucerias Trademark: Amazing resort

Amazing resort! Very clean! Staff were excellent! Activities were numerous! Food was always good! Best observation: no stress/everything is easygoing as a vacation should be! Beaches were stellar! Shows were Mexican style - good to live the culture! Pools were plentiful/clean! Plenty of bars! A la carte restaurants were high quality! Yes, we will return except different room next time - too near entertainment! No fault of the hotel! We would highly recommend hotel to others! Much bet [... read more]ter than expected! A true vacation experience!

Grand Decameron Complex Bucerias Trademark: Beautiful Colourful Resort that needs major improvements

None of the rooms to my knowledge have access to WiFi, WiFi is only accessible from the reception areas and the lounge which makes it quite inconvenient if all you want to do is check emails rather than be able to do so from the comfort of my air conditioned room, i have to go all the way to an area with WiFi. The rooms are fine, spacious good beds but the water pressure in my shower would come and go and while i notified staff and was told it would be looked into nothing happened. When booking  [... read more]for this trip we were lead to believe that the resort was based in Puerto Vallarta while in fact it is in the state of Nayarit by it self while this has its merits, it was quite expensive to go back and forth to Puerto Vallarta by taxi perhaps be clear as to its location.

Bahia Principe Explore Akumal: Return to the Bahia Akumal

This is my 2nd time back to Akumal in the last year. I do love all aspects of this Bahia resort location - food, service and rooms are excellent. Any minor service failures are remedied quickly. I found on this visit there was a lot of follow up from management regarding service and items were dealt with promptly. Buildings, rooms and grounds are well maintained. A la carte restaurants are excellent. The Dolce Vita was my favourite, and service is exceptional at all of them. The resort  [... read more]was busier this visit, and I was impressed at how hard the bartenders work their magic. It was non stop for them, and they were always pleasant. This resort is further away from the airport, but its beach, food and service is well worth the drive.

Occidental Costa Cancun: Average resort

The resort beach is very limited (in terms of available sand and sea surface); also there is intense motor boat traffic in the close proximity of the hotel beach which rendered it more than inconvenient; thus the solution was to go (via public transportation-bus-which is reasonable in terms of cost and schedule) to other public beaches (i.e. approx 20, 30 min away from Occidental Costa); had we known this "detail" about the resort beach we would have probably picked another resort; for example t [... read more]here is Occidental Tucancun about 15 min drive away from the Occidental Costa with a nice private beach; bottom line for people (like us) who assign importance to the quality of the resort beach we do not recommend Occidental Costa Cancun; another negative (not that important to us but it may be for other people) was the fairly poor (lack of) daytime animated activities (i.e. sport competitions, dancing classes); also, this resort has no night club; thus for people interested in a late night dancing they would need to travel outside the resort; not a major issue for us but it would have been useful to have these clarifications before booking; on the positive side: all three a-la-carte restaurants were quite good, the buffet menu was ok in terms of food quality and variety; good service, friendly waiters, bartenders, receptionists etc

Moon Palace Cancun: Amazing resort

Just came back from our family vacation to cancun. This resort was above our expectations... food , cleanliness, friendly staff, entertainment...every thing was a 5+ would definitely go back to this resort.

Valentin Imperial Riviera Maya: Still Amazing

This was our third visit to the Valentin and our first time booking through Tripcentral. We really enjoy everything about this resort. It is well maintained thanks to all the hard working staff. We love the huge pool and the creativity of the pool bartenders in providing us some tasty drinks. The beach is beautiful though the water was rougher this visit. The food and service at the restaurants is fantastic. We stayed in a different building this visit. The room had been recently upgraded an [... read more]d was very comfortable and beautifully decorated. We would definitely return!

Bahia Principe Explore Coba: Would not go back to a Bahia Principe resort!

Since this was a potentially last family vacation, I was very disappointed. We had problems everyday. 1. Air conditioner did not work - two days later, we were moved to a new room. 2. Since we had two rooms side by side, this took 3 days to move and we were without our belongings for 2 days 3. We did receive our luggage until 5:00 p.m. on the change day. 4. New room - my son's bedding had BLOOD on the sheets 5. Royal Golden service was not provided unless we reminded them 6. Our new r [... read more]oom had a lovely cockroach in it on the first night. 7. Highway traffic sound was very loud 8. The "a la carte" dinner reservation times were only 6:00 & 10:30 options because they said they were busy. 10:30 with a family is way too late. 9. Transat Rep, Karolina Koala was very rude. Just asked about the Transat baggage strike 10. Resort was way to crowded 11. Had to get up at 5:00 am to reserve a pool chair 12. Pools were crazy hot water 13. Hounded by the Bahia Principe sales people everyday! The only shining moment was the entertainment team at the Coba pool. Manuel was the best. I would don't return to a resort like this again and would avoid Transat.

Dreams Puerto Morelos Resort and Spa: Awesome resort

The secrets silversands resort is by far one of the best luxery resorts I have been to. The rooms are very modern and clean and spacious. The staff go above and beyond to make your stay the best possible! The entertainment staff were amazing at keeping you going and having fun! I will definitely be returning!!!

The Fives Beach Hotel and Residences Playa Del Carmen: Not bad not the best

This was my third time in Cancun and would have to say that this resort was more of a four-and-a-half than a 5 reason being the beach was beautiful rooms were clean service was great and everyone was super friendly however the food was okay very small buffets and very repetitive also there is absolutely no nightly entertainment or disco for people that want to go out at night or do anything at night to became extremely boring and would have to go off resort to the club area in order to do anythi [... read more]ng this Resort is great if you have a family or are in your 40s to 50s that just want to relax but anyone from their 20s to 30s would find this Resort boring.