The Fives Beach Hotel and Residences Playa Del Carmen: Stop and think

I’ve been to many resorts in my time and never had stayed at a resort that’s a 5star rating with no late night snack bar for late arrivals , crazy wait time for dinners do to no reservation allowed, no dinner buffet open (at least when I was there) , very limited lounge chairs around the main pool (beach) , very limited to little night life and or shows . I can keep going on but I believe this resort is more geared and favoured to the timeshare/residences at the resort. As for the cleanliness  [... read more]and rooms were good and big but I don’t go to spend all my time in the room , food was good just make sure to eat good throughout the day cause you don’t know how long you’ll wait in the evening (average 2hrs) it seemed. I felt that for what you paid for there’s so much more out there for the price with a lot more options.

Ocean Coral and Turquesa: Great travel agent support

Thanks to Tammy for her great support in accommodating our request not to use the outbound flight included in our vacation package. Despite having an uncommon request, Tammy managed to make our vacation work seamless.

Royalton Hideaway Riviera Cancun: Great Resort fof Kids!!

It was such a beautiful, well kept property on lots of beach. Lots of different dining options that you could easily reserve on the royalton app. Check in was a little rough, one of the two rooms weren't ready and with kids at 11pm, it makes it a challenge. Very responsive concierge on the app, anything you asked for came promptly. It's a very large resort and sometime, on weekends, when the properties open to locals, it does make buffet line ups extra long. You just have to be patient, the [... read more]re was lots of food.

Barcelo Maya Tropical: excellente

tres bel endroit la plage est agreable quelques petits cailloux sur le bord mais l eau est chaude les vagues sont fortes mais au large jusqu a la taille elles sont tres agreable.La nouriture est tres divercifiee et tres bonne il y en a pour tout les gouts les resto a la carte sont excellent il y en a plusieurs mais vous devez les reserve rapidement sinon les places sont apres 9 heures pm ce qui est un peu tard pour moi.Le service est excellent le personnels sympathique et respectueux.Les chambre [... read more]s sont propres avec toutes les commoditees .Le seul hic c est le matelas qui n est pas parfait et les draps ne sont pas a mon gout ,j y retourne le mois prochain et j apporte mes propres draps.L an prochain j aimerais aller au riviera maya qui est adultes puisque tu peut manger dans les 6 Barcello et la plage est plus douce a marcher ci le prix est competitif au tropical qui est mon preferre

Grand Sirenis Riviera Maya: Beautiful Resort

My husband and I stayed at this resort from January 9th/25 to January 16th/25 and had the best time. The resort is beautiful and there is so much to see and do right on the resort. The food and drink was very tasty with so many options. The room was spacious and clean. The service was fantastic!!

Ocean Coral and Turquesa: Average Resort

We enjoyed our time at this resort. The rooms were nice and the resort was clean. The pools are nice and so is the beach. However, initially our room was not what we had reserved and paid for and could not accommodate our family size. Guest services resolved this but this was frustrating when arriving very late after a long travel day. We also ran into issues booking dinners at restaurants, especially around New Years, they do not have the space to accommodate guests who are not a preferred m [... read more]ember (i.e. time share) UNLESS you spend money on wine...once you spend money on wine you will get into the restaurants. This shouldn't be the case. I wouldn't stay at a resort again that operates this way with tiered memberships around restaurant bookings.

El Dorado Royale: Will not go back

This resort is spread over three sections. It is very large and not what we are used to. The food was excellent which is one of the only things I would rate highly. Staff are very disorganized and at time double booking rooms. I suffered from bites of some sort and could not go near the beach. This is not a resort for swimming at the beach. The feeling is they are to large and cannot care for guests. There was also no greeting from the resort staff or travel rep on site. Our room overlo [... read more]oked the back of a restaurant for a swim up beach view room which cost more. Golf cart everywhere that you were constantly moving out of the way for.

Margaritaville Island Reserve Riviera Cancun: First time in mexico

I was so impressed with the quality of accommodation and selection of amenities including the spa and gym which we used daily before our 1 hour walk down the beach. The resort staff were above and beyond and very friendly. The restaurants were amazing and the food was the best I have ever been served at a resort. Mexico has a 8000 year old history and there are archeological site you can also visit.We look forward to our next visit to margaritaville in cancun !

Grand Oasis Riviera: Cozy family resort!

The most important is the sea and the beach. The beach area is too narrow and not enough spaces for all. They have the large areas for the swimming pools, but they are far from the beach. The staff at the reception desk is very knowledgeable and helpful. The staff at the restaurant is not trained enough and it seems the service was deteriorated or was never at the high level.

Grand Oasis Riviera: Cozy family resort!

The most important is the sea and the beach. The beach area is too narrow and not enough spaces for all. They have the large areas for the swimming pools, but they are far from the beach. The staff at the reception desk is very knowledgeable and helpful. The staff at the restaurant is not trained enough and it seems the service was deteriorated or was never at the high level.

Valentin Imperial Riviera Maya: Beautiful resort!

We recently visited this resort in January 2025. This was our first resort experience so we don’t have anything to compare. It is a beautiful resort with amazing grounds full of trees, plants, flowers and wildlife. Lots of shade for you fair skinned folks like me. The resort is very big so make sure you have good shoes but we loved being able to take a stroll and enjoy the scenery. You have the choice of two pools depending on your mood. Both were great but we preferred the quiet golden pool [... read more] or the beautiful beach on most days. The beach shore was a little rocky when you walk in however, it was only for a few feet. The staff were amazing and friendly. They were always hustling and working very hard. We were in a golden junior superior room which was beautiful and spacious. Housekeeping and room service were always 10/10. The only thing I would’ve liked was to be able to pump the A/C a bit more. The lowest you could go was 19 degrees Celsius however, the room still felt humid especially at night. The food and drinks were good. A few stand outs was the sushi at Ginger, the warm steak salad at La Hacienda and the French onion soup at L’Alsace. We only had to wait to be seated for dinner on one occasion due to the terraces being closed in case of rain. We loved the coffee shop and Churro cart. The entertainment was awesome and never lacking. There was always something to do whatever your interests. The excursions and spa were also 10/10! We would definitely recommend this resort to everyone!

Blue Bay Grand Esmeralda: Nice resort

It is a large resort so there is lots of walking. Except for the lack of loungers I don’t have anything bad to say about this place. The workers are great especially Paula who works a lot outside of the Black & White bar. She is friendly and has great English.

Blue Bay Grand Esmeralda: Amazing resort!

We had the most incredible time at bluebay, the staff was very friendly, the food & drinks were wonderful! Our favourite part was the lagoon just 5 minutes to the left of the resort & spending our days at the pool! We will definitely be back.

Barcelo Maya Tropical: Resort was good!

Overall the resort was good. However, a few things would improve the resort: Rooms needs to be upgraded, Hard to find chairs on the beach unless you go out at 6am, Chairs were old and broken, The grill food was not very fresh as it would be sitting for a while, Other than disco which catered to young adults, no other entertainment for adults. Theatre show same old as every other resort. Staff was very friendly and hard working. Beach was the best part of the resort.

Ocean Coral and Turquesa: DISAPPOINTING HOLIDAY

The resort sells itself as a 4 star resort with and Adult/Privilege option. We upgraded to the privilege option at the resort because we realized the standard we booked would be subpar. With the privilege they assign you a "BUTLER". Who is simply there as the gatekeeper to the al-la carte restaurants. YOU MUST BOOK through him/her to get reservations at restaurants. Checkin was quick and easy at the EL BESO front desk as we took a taxi and had no other groups were checking in. The room we requ [... read more]ested was remodeled and was clean and spacious. The view amazing from the 4th floor. As we don't mind walk stairs or taking the elevators. In fact, this was not a privilege room since we didn't have a hot tub on the balcony. The water pressure was weak. MINI bar was fully stocked with beer pop and water, booze not so much The grounds are beautiful, covered walkways, romantic pathways, lovely large pools 4 to be exact. 1 party pool one quiet and for kids and then the Adult section. No shortage of chairs no shortage of drinks. The privilege section had its own sunbathing area, which got full. still plenty room around pool. The beach was super. Wide super soft sand. Beach chairs were available under the palapas, but by afternoon on a sunny day not available.( we unfortunately had five days of cloud and some rain, so sunny days the beach was packed. The location of the hotel was great has you could walk for kilometers. The water was rough on most days so the water is not blue or clear, but this is Mexico. They did a good job, with an old MASSEY FERGUSSEN tractor, to remove the sea grasses that would wash up. The privilege dining area was new and very comfortable. The views awesome as it was next to the sea. and the AL FRESCO breakfasts and lunches were memorable. NOW THE BAD: THE FOOD was bad to mediocre and sometimes non existent. I give it an F. The al la carte breakfast and lunches were ok. PORTIONS small and often lacked flavour. Salt and pepper nowhere to be found. The coffee was like they used rebrewed coffee grinds even the espressos and other specialty drinks were yuk. AND Mexico has good coffee. The Buffet had no variety, small portions, and lacked abundance. For a 600 room hotel that had 80% occupancy there should have been many many choices. The food available had no flavour and was subpar quality. I'm in Mexico and wish to see guacamole at every meal. They had some at the buffet but it soooo SPICY even the locals didn't touch it. The a-la-carte restaurants were not much better. They get a C for overall service, the house wine was like vinaigrette and the salad dressing was like wallpaper paste or non existent, they get a B for presentation. They are renovated and new but lack ambience, the decor is mismatched and missing the WOW factor that they are trying to convey. SERVICE: ABSOLUTLEY the worst ever. The staff are great and friendly until u complain. The total lack of organization and service protocol is a joke. THIS COMES from management and not the staff themselves. You will have been greeted by three staff and still NO menu, NO coffee, and NO drinks. once you order you will again get one item from one staff another from another and down the line it goes. And yet ask for ketchup, nobody brings it. ask for a spoon nobody brings it. HALF the time we received only half of what we ordered. Like they are controlling the food you consume. The BUTLER thing is also nonsense. If you don't have one then you will never eat the al la carte restaurants. If you ask for a reservation on your own the answer will be not until 9.00pm, then you walk by at 7.30 pm and the place is empty. THEIR idea of trying to convey exclusivity wears very thin for people that want to relax and be not adhere to their schedule. I'm happy to give them advise on how to manage turnovers in a restaurant setting. ENTERTAINMENT: They have a great team and try to engage the kids alot. They do a good job as there are alot of kids all ages. The shows themselves, Amateurish. I give it B for effort but C for quality. My OVERALL opinion is I won't come back and I like to be a repeat guest. I paid 5 stair price and received 3 star service and food quality. The location is the best as it was close to the airport and PUERTO MORALES which is enchanting and has a great music scene and night life.  But my vacation is about service and food quality.

Barcelo Maya Tropical: Beautiful Beach

Hotel was great, very clean and just the basics. Food was good, staff was wonderful. Needed more staff behind the bar. Beach and pool were top notch! White sand and turquoise blue water, can't asked for anything more. Word of advice: if you are going to the cenote's across the street, please don't take a cab ($50U.S.). They are literally across the street.

Barcelo Maya Caribe: Our Best All-Inclusive Ever!

My husband and I recently returned from a one-week stay at the Barcelo Maya Beach Resort, a sister property to the Caribe, and with access to the Colonial and Tropical resorts. We were originally booked at the Caribe, but our flight delay left us arriving at 2AM, when the front desk of the Beach was open but not the Caribe. There was no need for any concern, as the sister resorts are nearly identical, aside from the Beach having a small adults-only pool and bar (El Cielito) near our ground-fl [... read more]oor room in Tulum. The rooms were clean, comfortable and quiet, aside from rowdy guests in the hallways for a couple of nights. The air conditioning worked well, there was a safe and mini-fridge which was stocked daily, including bottles of water and cans of beer and soft drinks. We loved the rainfall shower head, and the option to take a bath as well, with the toilet separated by a wall for privacy (though not complete privacy, if siblings or friends are sharing the room). We loved the buffet restaurants, with plenty of variety and healthy options including soups, salads, sandwich meats and multiple cheeses, as well as pork, chicken, beef, and seafood options. There is a small vegan section as well, and two lower buffets set up for children, including small desserts. We tried 3 specialty restaurants, which for us were a change of atmosphere and more personalized service. We found the food quality to be very good to excellent wherever we went, except during off hours at the beach Rancho Grande, where I found the food can be dry under the warming lights. There was much available shade around the pools as well as from palm trees on the beach. Beach lounger availability varied through our stay: there are more than enough loungers for everyone if people don't hog them/play the "chair game". The sand was not as soft and deep as it was at other resorts we've been to, but for just relaxing and listening to the sound of the waves it was perfect for us. People were snorkeling frequently, and water sports were available on days when the breeze wasn't too strong. We enjoyed Strikers Sports bar for its air conditioning and fun atmosphere, which I believe may be open 24 hours/day. There is free mini-golf during the day. The Maya Mall includes the Italian and Tokyo restaurants. Location is approx. 60 minutes from Cancun airport. We had a very relaxing vacation, and look forward to our next visit here!

Royalton Riviera Cancun Resort and Spa: Great place

This place was truly amazing. The staff was kind and professional. The food was amazing. The ocean wasn’t crystal clear but the beach was beautiful and clean. The rooms were clean and relaxing. I would love to go back!

Iberostar Waves Paraiso del Mar: Not What I Expected

I have been to this resort previously and from guest services, facility and food and beverage it was beyond expectations. Going back this year I was extremely disappointed. The entertainment staff, especially Uriel and Christian made our whole trip. They were absolutely amazing and made it worth our while. However the food quality was significantly worse. Guest services was absolutely awful. The first room we got was half broken. When we arrived the bed was broken, air conditioning not working a [... read more]nd the shower would not get warm. Over three days we made requests for fixes and for a room change. After repeated messaging calling visiting the front desk and sleeping on the floor for two nights we were finally given a new room. We wasted almost a whole day waiting to insure maintenance was actually coming because the lied repeatedly saying maintenance came when we were in the room and were obviously aware no one ever came. While trying to get accommodations the guest service staff were very rude and unhelpful, especially Jesus. Would not return. If I were to return it would be simply for the entertainment staff and wait staff.

Secrets Moxche Playa del Carmen: Secrets Moxche Feb Jan 2025

Amazing resort. We have been to many secrets resorts and this is likely our favourite. Food was excellent, rooms/pools were beautiful. Entertainment team was great (incl. Daniela). The preferred club pool on the roof was our favorite. Overall amazing experience; would love to come back