Finest Playa Mujeres by Excellence Group: Very good

The grounds were fantastic View from room poor Food very good Hallways very dirty Staff very friendly and excellent Beach and water very clean, no rocks in the water. Beach cleaned of weeds twice a day

Krystal Grand Cancun: Good times

Was fun and good people working. Being all inclusive is great but bothersome with always having to sign for your drinks and meals. But fun and events always happening. A quick walk to the nightlife so no cabs needed and easy to get to off resort restaurants.

Bahia Principe Explore Akumal: Good resort!

This is hotel is regular....too far to be 5 stars..beach lot stones... corridor entrance apart is very dirty.Food is ok...Service not to bad...Location :1 h 30 minutes away from airport is bad....

Barcelo Maya Caribe: Love Barcelo Maya

The Barcelo Maya is a huge resort with one of the greatest beaches on the Mayan Riviera. Staying in the Caribe section was a great choice. It is close to good pools, best beach area, the Maya Mall, buffets... Room was very comfortable and well maintained. Food was good with a lot of choice. All service is friendly and professional. You are made to feel special. Easy to book many excursions and activities in the area and you can get to local areas by bus very cheaply. Lots of families with childr [... read more]en.

Barcelo Maya Caribe: Barcelo Maya Caribe a Family Best Bet

This resort is just a fabulous place to bring a family. There are a lot of fun play areas for children who love water. The beach is spectacular. Rooms were very comfortable, with great showers that had lots of hot water and great water pressure. Bedding was very nice. Good maid service and mini bar service. Food at the resort was good with a lot of choices and many that were geared for kids. Bar service was very good. The rooms are close to the best beach on the resort, to great pools and water  [... read more]play areas, the Maya Mall and restaurants. Easy place to get to all the attractions in the area and also to Playa del Carmen.

Grand Decameron Complex Bucerias Trademark: Twelfth Visit

Great resort but is really in dire need of some updating. We have been coming here since 2003 and it has had no updates done at all. If they want to stay in the loop with all the other new resorts they need serious work done at the hotel. The staff there is amazing, they could not have a better bunch of people working for them, they should be very proud of that. Not sure that we will be going back unless they do something. We have got to know quite a few of the staff over the years and we g [... read more]et super treatment from all of them. We did get to know Ramon, the captain in the Wok & Jap Jap. He went above and beyond the call of duty for us. Our friends Luis, Vincente & Christian are fabulous people that work so hard everyday to make everything right for you. The front desk staff were so helpful when I went to them to get access to their internal internet as I had a emergency at home and I needed to get an email back home. The Wifi there is really bad, cannot get a signal most of the time. Overall had a good 2 weeks there. Overall it is a good place to stay but the rooms are in serious bad shape.

El Dorado Royale: excellent resort

Very satisfied with our week's stay at El Dorado Royale. Grounds are impeccable, staff are extremely courteous and friendly and will do anything to accommodate guests. Food and drinks are excellent and a great choice of restaurants. Many pools available for different tastes. We were made to feel very very welcome and special by all staff. I was disappointed with the void of cultural music and atmosphere, at times had to remind myself that it was Mexico this was evident at most of the restaur [... read more]ants which made for a dull ambiance at times. And a small thing: a lot of the beach lounge chairs were in poor condition and uncomfortable especially in the Royale section.

Ocean Coral Riviera Cancun: Wonderful Vacation

Myself, my husband, our 6 month old son, my mom and my great aunt stayed at the Ocean Coral and Turquesa from June 2-9. I have been to a few resorts before, but this one topped all. The food, staff, rooms and layout were all amazing. Our biggest concerns going to the resort revolved around our son. We wanted adjoining rooms with my mom and aunt so that we could have the baby napping in one room while we hung out in the other. We wanted the resort to be small enough that getting around with  [... read more]a baby was easy. We wanted to make SURE that the food was good so that no one got sick. We wanted a crib. ALL of these needs were met and we couldn't be happier. There are 4 pools at the resort, 3 of which we visited. At the pool that has the pool bar, there are shaded king size cabanas that worked out perfectly for our little family, so our son could stay out of the heat. I only have 2 negative comments. 1. At 10pm on our second last night there we were in my mom's room with our baby sleeping in our room. Through the monitor I heard a noise in the room so I went to check it out...There was a MAN in the room changing a light bulb. I was very freaked out. I don't know why they would send someone at 10pm at night. He sad he knocked and didn't hear anyone, so he probably assumed we were out at a show or something, but I think it is INSANE that he came in. We could have been sleeping and wouldn't have answered. More than that, our son was in the room! Needless to say, I didn't sleep well that night knowing that the staff can just come and go as they please. 2. There needs to be a bit more shade. Other than that very scary incident, our trip was amazing.

Barcelo Maya Colonial: Children fan

Perfect for family with children,service good,room perfect.we have absolut no proablem.dayli beer and the rest vas stock in to the mini bar.food vas OK. but not to much variety,to go in to the see you have to pass 4 feet of roacs. Exelent fly with aer transat.frendly people.I recomand this resort for family with children under 10 years.

Blue Bay Grand Esmeralda: Nice stay

My favourite thing about the BlueBay was the beverage choice, endless choices and unlike other places down south they offered many kinds that we have at home too. There was plenty of room in the pool considering it was so big. The smaller pooler was nice because it wasn't less crowded. Food was ok but service was great. Night entertainment was always interesting. Overall I enjoyed my stay and would go back !

Valentin Imperial Riviera Maya: Fabulous resort

The resort was absolutely beautiful! and the grounds were immaculate. Our room was very nice, spacious and clean. The beds were comfortable. We enjoyed the beach and pool areas. The restaurants were a la carte and the food was amazing. Our favorite restaurants were the French and Vietnamese / Thailand. Staff were friendly and the service was excellent. They provide 24 hr room service and shuttle around the resort for your convenience. We are definitely going to return to this resort on our next  [... read more]vacation. Thank you to our restaurant servers Alberto, Sergio, Jesus for quality service. Also, thank you to Imelda for great service at the pool bar. Amazing vacation!

Ocean Maya Royale: Great spot

This is a great hotel and resort. Solid 4/5. Pool areas were quite loud with music and atmosphere, but that's what we were after. Would return again. Food is great, service is lovely. Even though the weather was a bit cloudy, the hotel staff find lots of things for us to do. Nice that the hotel lobby bar is open 24 hours a day.

Ocean Riviera Paradise: Great Family Getaway

I just got back from Ocean Riviera yesterday and I can honestly say I really enjoyed myself and don't really know where these horrible reviews are coming from. People are extremely over exaggerating and its unfortunate because it therefore scares future guests. I was very nervous to come here after reading the reviews but I was more than pleasantly surprised. First off, I traveled with my husband and my 5 month old baby and we previously lived in Playa del Carmen so we are very familiar with  [... read more]the area/people, etc. Check-in upon arrival was quick and easy, we were given one key but that didn't bother us, everyone was very friendly. There are lots of timeshare people in the lobby and to be honest I assumed we would be left alone because we had a small baby but they continually kept coming after us. We did although just say no thank you and that was that. We stayed in room 2420 in the Daisy Family section, facing the trees on the back side which we actually preferred because it was very quiet and peaceful. The room is VERY spacious, clean, modern and probably the nicest hotel room I've ever stayed in. We called for a playpen once we arrived and it was brought up with extra blankets/padding within 5 minutes. We also had a problem with the safe twice and both times someone came up within 10 minutes. Absolutely NO ISSUES with air-conditioning. We kept it set at 22C the whole time and a few times I bumped it up to 23 because we felt cold and too cool with ceiling fan! No idea where these crazy air conditioning reviews are coming from. Bathroom is very nice and spacious although not much privacy for going to the bathroom due to slotted doors, not an issue for my little family but if you are traveling with friends just be aware of this. No issues with water, we had lovely hot water all day. Because we had a small baby we actually didn't attempt any ala cartes. So we ate buffet 3 meals a day. No complaints, staff was so incredibly nice, great service, always had drinks within 5 minutes of arriving. So much variety and everything was hot and fresh, I LOVED the pasta bar and my husband really enjoyed all the different mexican and seafood variety. Once again with the air-conditioning. We never ONCE felt hot or warm inside the buffet. It was always fresh and cool and very comfortable. Kids/Family Pool area was awesome, not too busy and we were always able to find chairs with shade. Great bartenders and great service! I did notice once a few kids dropped their drinks (mudslide type) inside the pool and therefore it got dirty but that isn't the hotels fault. If you want swim up bars then you have to know a few kids/adults might spill something in the pool and it clearly stated "Please do not move around the pool with drinks" so for those that complained about a dirty pool, well....that's just was happens when you have a few hundred people drinking and swimming around in a pool. We always found it refreshing and enjoyed our pool time. Walk to beach from kids pool area is maybe 5 minutes MAX, and that is with a small baby. People like to really over-exaggerate this point. Cleaning staff was great, everyday we had a nice clean room, mini bar was stocked daily (although the fridge wasn't ice cold). Overall this is all I can really comment on because with a baby we weren't really able to enjoy the night shows, bowling, casino, etc, but I think I wanted to share my opinion on some of the sore spots it seems other travellers complain about. I would definitely recommend this hotel and return, we spent a very nice week together and I think if we had been able to enjoy all the other aspects of the resort we would have even loved it MORE! Don't be scared to go, it is a wonderful place and just go to enjoy yourself. :) P.s - One night the local artisans come to the hotel and set up shop in the square. Take advantage of this people I can say as a previous local of Playa del Carmen they have good prices and are cheaper than 5th Avenue. This is a GREAT opportunity to get some awesome gifts to take home without having to leave the resort if you aren't interested in that.

Grand Decameron Complex Bucerias Trademark: Okay But... Not What We Expected

2 Week Vacation. After reading the reviews we expected something very different than what we encountered. The resort itself is very well maintained, rooms clean, and employees we very friendly and helpful. However, public bathrooms were always filthy and smelly. We found the food was okay in the buffet -- enough variety to please most tastes ( we loved the Mexican food) however the a la carte restaurants - not so much. We tried the Italian as well as the Brazilian, and didn't enjoy eit [... read more]her, so didn't bother with the others. We found the meat was over cooked, as well as portions very small. Mind you we're from Vancouver, and have a plethora or truly amazing ethnic restaurants to choose from, so we may be pickier than most. It was also disappointing that there were no snack bars outside, and you are not permitted to take food outside of the available snack bar, or restaurants. We saw one women try and take her food outside the restaurant who was basically scolded by an employee for doing so. When I am having a drink, I enjoy a snack, such as peanuts, or pretzels. There were none - even in the snack OR sports bar. In addition there is no beach drink service, so while there are beach bars - up the stairs from the beach, no one comes down to the beach to serve you - unlike most other resorts we have been to. - The safe is an additional $40. - The wifi is sporadic, and works only in the Sports Bar and the Flamingo Lobby. - No refrigerator in room, so the one bottle of water you get each day - stays warm. I enjoyed seeing the iguanas, who roamed freely about. Would I go again? No. Even as a 3 star, I expected more - and compared to other 3 stars it didn't come close, in my opinion.

Bahia Principe Explore Tulum: Absolutely amazing!!!

We went for our honeymoon. They upgraded us to an ocean view. A.C. was not working so they happily switched us to another ocean view, they even moved our luggage for us. Amazing service, very clean, great food. I honestly cannot complain. A big shout out to Arcangel our amazing bartender.

Grand Sirenis Riviera Maya: Great resort!

The resort was very good for an all inclusive compared to resorts in Cuba and Jamaica that I have been to. The food was very good, tasty and the specialty restaurants were a nice break from the buffet. The Brazilian restaurant was our favourite. For breakfast or lunch there were plenty of options. You can get lunch at the beach barbecue, main buffet, or the pool restaurants. The resort has 2 sister hotels, we were in the Mayan Beach, and could easily have breakfast and lunch near the pool ar [... read more]ea without walking to the main buffet. Resort is large, lots of walking but good shuttle service. The beach...you NEED WATER SHOES.. we chose the resort for the off beach snorkeling, and it is very rocky as expected. With water shoes there is no problem. We saw the turtles off the beach, even just looking in from the shore. Some fish. In June, Mexico is hot, very humid and hot hot. Water very warm. Loved the skybar, sitting out in the evening. Lots of pools and choices to swim. Rooms are very large...BEWARE...bathroom is open to the main room, so no privacy. Loved having a concierge sitting at each of the buildings who can help with any thing. Saw monkeys and lots of iguanas all over the resort. Very eco friendly resort. Oh, they try to sell you time share....they offer you freebies and then say you need to attend a 2 hour tour of their new hotel. They ask you every day.

Barcelo Maya Tropical: Excellent value for a no frill vacation

The grounds are impeccablely maintained. The rooms are clean, the beds comfortable and the air conditioning is strong. The food at the buffet was fresh and delicious. It isn't fancy but you certainly will not go hungry. There is a something for everyone. We didn't go to the a la carts because the buffet was so varied and fresh. The drinks are strong and tasty. The shows were entertaining. Above all the service was incredible. I will absolutely be back to barcelo maya tropical

Bahia Principe Explore Tulum: average

Hotel is old. I feel they have to hire more personal. Our room was cleaned after 4PM every night. Beach is very good and safe for children. A lot to do with kids ( dolphins, waterpark on the territory of resort).

Allegro Playacar: Beautiful Beach and location!

We stayed at this resort at the beginning of June. The weather was extremely hot and humid and we had some heavy rainfall during the week. The resort is on a beautiful stretch of the beach and close enough to walk into Playa del Carmen (25 minutes). The grounds of the resort is very beautiful and tropical. Many birds can be seen and heard. The thatched roofs of the "bungalows" were unique and lends to the tropical feel but were not very practical since some of the roofs leaked during the hea [... read more]vy rainfall including the unit we stayed in. We were moved to another unit but the bedding configuration was not what we initially had and requested so this meant another room changed 2 days later. Miscommunication from the front desk was the cause of the delay which was inconvenient for us to live out of our suitcases for 2 days. The standard rooms were on the small side with no dresser and only 2 small shelves in the closet for your clothes. There was a safe for valuables. The renovated glass enclosed shower gave good water pressure and air conditioner worked well. Rooms were clean and the beds were comfortable. Overall the staff were friendly and courteous, there were various activities by the main pool or on the beach during the day. There were stretching on the beach to cooking shows to bingo. The majority of the activities were family oriented. It seems that most guests were Spanish speaking the week we were there. Lots of beach lounger at the 2 pools and on the beach. No problems with towel exchanges. Initially we found the food at the buffet was below our expectations mainly because of the mass production and having to keep the food warm as the dinner and lunch opening hours were very generous, example lunch was available from noon to four p.m. however we always found items to try and and enjoy. We did not encounter any stomach problems but we avoided the salads but enjoyed all the various delicious fruits served. The Mexican and Italian a la carte restaurants meals were very good although the menu descriptions of the foods differed somewhat from what we actually received. Very good service at the buffets. Overall we had a relaxing enjoyable week at the Allegro Playacar.

Fiesta Americana Puerto Vallarta: Great resort ! Great staff ! Excellent food !

I have been to many vacations to Mexico this is the one left me with most memory, the food was excellent and supper friendly staff, thanks to Carlos,Jeol,Marcos, Andres, Rosalio and de Tian Tang capitaln Emanuel, The hotel ground always kept spotless and the garden treated beautifully, house keeping ladies did a good job, Overall the hotel deserved 5 star rating I definitely recommend Fiest American Is the hotel for your stay.