Platinum Yucatan Princess: loved it

Clean, quiet, #1 place to visit. The beach is not very good but all the hotel pools and spas make up for it. The staff made us feel at home. Please be careful of the very slippery floor on the outside swim up area.

Barcelo Maya Beach Resort: Barcelo beach resort

The rooms were a outdated for a 5* resort, my wi-fi that I paid to have was not working and wouldn't let me on. The front desk tried to tell us their was more than one device using it that's why and would not do anything about it. I know their wasn't more than one, cause my husband also paid for his wi-fi and his worked. I dodn't find a lot of staff friendly, it's like they have to be there, but don't want to be. Just overall bad experience with staying at a Barcelo.

Hard Rock Hotel Riviera Maya: Rocking on the Riviera Maya!

The hotel was excellent. The grounds, the facilities, the service, the rooms and the food. We were there to attend a relative's wedding and the service and function for the wedding were really well done and added to the experience. The after party at the Hard Rock 'Heaven" club was quite something too. In addition, the excursions we took were good fun and varied as well - ruins and culture, cave and swimming in underground rivers as well as zip lining and swimming with dolphins made for a fu [... read more]ll week. My favourite restaurant was Brazilian themed with some of the most delicious meat I have had the pleasure of consuming, yet with plenty for the vegetarians in our group as well. All in all, a really good experience and a good time. The one issue was that at the time of year that we visited it is quite windy, which limited access to the ocean although the lagoon/sea wall at the hotel ensured that access to salt water swimming remains despite the sea conditions.

Occidental at Xcaret Destination: Occidental review

Found this place to be very nice and all personnel extremely polite except for the Air Transat rep at Hospitality desk who worked May 1 from 4 to 6 pm. This does not reflect on the resort but on Air Transat only.The food was ok in buffet area but the Italian restaurant Was over the top. Service was excellent and food supper good. The chef took the time to actually come out and greet me us and paid close attention to our allergies issues. Highly recommend this place to anyone especially the Itali [... read more]an restaurant.

Hard Rock Hotel Riviera Maya: Best ever resort

The hotel was beautiful love the food, the night life, pool, rooms. Loved it all and would go back in a heartbeat. The service was excellent and the a la carte restaurant were great and we didn't need reservations. There system was well organizated for food service

Hard Rock Hotel Riviera Maya: Awesome resort

The service was excellent, food was served anywhere lobby, beach, even room service available 24/7. The beach was ok but not as beautiful as other resorts I have been at. The room were beautiful and cleaned 3 times a day All excellent I would go back again

Ocean Coral Riviera Cancun: Relaxing trip

I spent the week of April 27th to May 4th 2017 at the Ocean Coral and Turquesa.Had a great trip ,food was really good,service was awesome drinks were amazing! Thank you Marco! Met the sweetest beach boy who was a hard worker and super friendly by the name of David...Great job David!! Although I was a bit disappointed with the beach and all the seaweed,I had been to the same area two years ago and it was quite a bit worse now this year.They are continuously trying to keep it clear but it's like  [... read more]a hopeless case. The resort was very lovely,spacious and clean,I never had a problem with finding a spot to sit and relax! I would certainly recommend this resort to friends as long as they don't mind the beach in the shape it was in ,keeping in mind the 4 pools were lovely !!

Hard Rock Hotel Riviera Maya: The very definition of Hard Rock!!

This hotel was amazing, great service, very friendly people and some great activities. Although I would of liked a few more beach activities, I think that the pool side activities and party rock atmosphere was great. The food was also amazing, as well as the room service. Would go again in a heart beat.

Hard Rock Hotel Riviera Maya: Hotel de rêve

Emplacement vraiment agréable, tous as été vraiment formidable, je le recommende vivement. Rien a redire!! Je vais y retourner et le recommender a tous mes amis, manger extraordinaire puis il ne manque rien de rien!

The Fives Beach Hotel and Residences Playa Del Carmen: Beautiful resort

The hotel was beautiful and kept clean and spotless. The grounds were well manicured with lovely flowers and shrubs. All of the restaurants we went to had a good selection of items to choose from and had something for everyone. The housekeeping staff were amazing and kept our room spotless. There were a lot of great pools throughout the resort near all the different villas if you didn't want to go to the beach area which was always loud and busy. They did have some entertainment in the eveni [... read more]ngs but it was not as good as what I have experienced at other resorts so that was disappointing and made the evenings long. That would be my only complaint about this resort.

Hard Rock Hotel Riviera Maya: Beautiful resort !!

Loved it !!!! Everything was absolutely amazing. beautiful rooms , pools are great, the food is very good , always plenty of chairs available by the pool or the beach! We would love to go back!!!!

Barcelo Maya Beach Resort: Beautiful resort, terrible check-in

Grounds are lovely + we'll manicured, pools + beach are amazing, food is excellent, Ala cartes are superior. It's a shame that the 1st day + a half was spent trying to get into our room! We got to the resort at 11 AM, given a room number + tags for our luggage + room # to book our Ala cartes. When we came back to reception @ 3PM as we were instructed they told us they gave our room away + assigned us another room but had to wait another 2 hrs to get into that room' where the door lock was broken [... read more] + the room safe would not lock! We called + were told we would be moved the next AM To another room but had to stay that night in a room with a broken door lock + we had to carry our valuables with us. In the morning we went back to reception to a long line up + very disorganized staff who told us we had another room but had to wait again til after 3PM to get the key. At 3 PM we were told the room was not cleaned + to wait 20 min. We were told this @ 3 PM + 20 min after that + 20 min again + again + still no room!! My ice pack for my insulin had melted + we asked another couple if they could put my insulin in their room frig as we had no room yet + guest services had no idea what to do! At 5:15 we got upset as it had been over 28 hrs since we checked in + still no room! We were given our room key + the bellboy took us + our luggage up to the room only to find the room still had not been cleaned. By now I was in tears + demanded I wait outside the room til the maid cleaned it. When we finally got into the room it had 2 double beds; not King which is what we had paid for!! Double beds. My spouse is 6' 3"!! We were fed up + wanted to just settle In a room so we stayed in the room with 2 double beds!! A horrible check- in experience + a horrible way to start our vacation. We had been at this resort 4 yrs ago + it was good back then but this was a nightmare so we will not ever return to a Barcelo resort. The check in process needs a total overhaul + we have advised our friends of our horrible experience.

Hard Rock Hotel Riviera Maya: Great experience

It's a great experience at Hard Rock, Cancun, Mexico. Room is well designed with quiet central AC. The bathroom is roomy and convenient for family of 3. The Balcony is fun and functioning for drying clothes as well. Staff are warm and hard working. Wide selection of food and drinks. The pool areas and other entertaining facilities fulfill our needs.

Riu Tequila: Awsome resort

This hotel is great! The resort is very clean. It has nice rooms that are cleaned everyday and towels,sheets and drinks replenished everyday. It has yummy food to cather to all. The beach and grounds are beautiful. The service staff is always working hard to make your visit memorable.

Bahia Principe Explore Coba: Great resort!

5th time to riviera maya, 1st time to coba- Very nice resort. Too big for myself personally, but resort layout and shuttles make it easily accessible to all areas! Amazing food. Very clean. Not the greatest beach, lots of seaweed and very rocky in the water. big length wise, but very short width. Staff excellent ( they always are). Overall great. Definitely the 4.5 rating.

Royalton Riviera Cancun Resort and Spa: Return vacationers

We loved this resort last year when my husband and I went, so much so we returned this year with our children. The royalton did not disappoint! Service was amazing, kids club workers were fabulous and food was out of this world!

Hard Rock Hotel Riviera Maya: AMAZING RESORT!!

The resort itself is really beautiful! Staff is amazing and the food all around the resort is unbelievably delicious! I would recommend this place to anyone and would definitely consider going back without a doubt!

Occidental Cozumel: very good resort

Beautiful resort with amazing landscaping, accommodation was super, my cleaning lady was the best (#1235). Beautiful sandy beach but a lot of litter in spite of garbage bins and ashtrays everywhere ( maybe guests' attitude should change as well). In the morning beach was tidied up but litter was still there. Service - a little slow, front desk always busy, but 2 men who were usually there were trying their best,very friendly and helpful but couldn't keep up with workload. Do not purchase Inter [... read more]net service - it's expensive and doesn't work properly ( some days it worked for 10 minutes only!) Activities - so much to choose from but if some of them didn't start from hotel grounds you have to pay transportation - taxi ( not cheap).Looks like they have "flat fee" wherever you go.Overall I had wonderful time. Nothing is perfect,you cannot please everybody.Restaurants - I used only buffet,it was OK but I would prefer better selection of fish and seafood in general. My recommendation - to hire more people a and to have ice machine in villas. .

Barcelo Maya Beach Resort: Overall good trip has potential to be great!

Both my wife and I were at the Barceló Grand complex between April 24 to May 1 2017. We flew in with Air Transat from Toronto to Mexico. Unfortunately there was an emergency on the plane in which we had to land in the US for a delay. Once we finally arrived in Mexico we did take a long bus ride to the Barceló complex in which we were greeted by the front desk. As you could imagine we were both exusted and tired from our unforeseen journey. On the plus side one of the staffers did greet us [... read more] with a nice cool beverage at the lobby. We were scheduled to stay in the Barceló Maya Beach resort area but we were told there were no rooms available and had to be moved to the Barceló Colonial area. We had to take a small golf cart shuttle to the Colonial lobby only to find out that the key to our new room was not given to us from the previous lobby enterance in the Maya Beach area. At this point we were getting quite frustrated with all the shuffling around that we just wanted to get to our room and call it a night. Once we did get our key for our room, the bell hop man reassured us that it is a short walk and did not take our luggage to our room. It was anything but a short walk to our room but luckily we did not pack heavily to our trip! Upon entering the room, we did receive what we requested; a higher room with a king size bed (2 double beds combined). The room had a fridge stocked with all the major brands of drinks including beer and snacks. The room was also situated in the middle of the large complex which was nice. After a few days of settling in at the nice and large resort we hit another large bump in the road. One of the days, there was a loud banging being done just above our room. I did not think much of it and we continued with our day as normal and left the room. Upon coming back to our room, we immediately felt the A/C not running. This was not acceptable as to the heat was already in the high 20C’s to early 30C’s. I was reassured that compensation would be given to me for the troublesome night. I did get 2 passes to the Barceló Waterpark which my wife enjoyed and 2 small bottles of alcoholic beverages. However we were thinking I would at least get a relaxing massage that both my wife and I endured from the previous night. Positives - A+ Entertainment throughout the week – Very talented individuals that put on a great show every night. - Lots of things to see and do such as: Maya Mall, a 24HR Sports bar with Mini Golf and Bowling Alley, A Dolphin aquarium, large number of pools throughout the Barceló Grand Resort. - Very clean resort with friendly staff that greet you as you pass by, including 2 gentleman I would like to acknowledge that tried to smooth out our stay. One named Memo which is at the front desk in the Tennis area. The other gentleman named Tomas in the Colonial reception area. Both were wonderful to speak to and were very genuine and friendly. - Italian a la carte restaurant was great and highly recommended. - Large 2 decker bus that takes you throughout all 5 parts of the Barceo complex. This bus is free to ride and is a great way of seeing the large Barceló complex. Negatives - As both my wife are vegetarians, the only thing that peeved us was there were a lot of cross contamination at the stations. It would be nice if certain utensils were not being used for meat dishes. - More fish options or a fish station would have been a big plus. Other than our snags that I am sure a lot of travelers face when they do travel, the Barceló Grand Resort is a great option to visit in the Rivera Maya in Mexico.

Grand Palladium Select White Sand: Great Resort!

This is our third visit to this group, twice to the White Sands section and once to the Colonial section. Guests at the White Sands are permitted to enjoy the facilities at the other sections. This is an eco resort with naturalized grounds which attracts many birds, lizards and local small mammals. The waterways and lagoons surrounding the pool and main resort have many local species of fish and the walkways running between the restaurants and buffets have koi fish, the resort provides pellets e [... read more]ach day for feeding. The Colonial Section also has flamingos as well as the Kantenah Section with crocodiles, all of which adds to the experience. The restaurants are all very good as well at the buffets, which are well stocked. Worth visiting is the "show" at the Japanese restaurant where the chef displays his knife and grilling skills. The El Dorado (steak house) is excellent, a fine dining experience with the steaks cooked to perfection, I would recommend the filet migon. While reservations are not required with the Imperial Club booking, those who have made reservations will have priority, it is highly recommended for the Japanese "show" which is very limited with a specific seating arrangement, reservations may be made at guest services at 8:00 am. The resort provides reservations, if you desire, for the regular portion of the Japanese or other restaurant via a mobile app/chat. The rooms are clean and spacious, our villa 56 was renovated and centrally located beside the pool and a short walk to the beach. Umbrellas are not provided in the rooms so if you want one, you will have to bring your own. Our fridge was always well stocked and additional pillows were quickly provided upon request. The beach area is spacious with lots of papalas on the White Sands section. Many guests do not realize the premium "swimming" beach is in front of the Colonial section, just next door. The White Sands has the coral bottom "snorkeling" beach. This beach section is amazing with a more shallow coral bottom home to approximately 20 species of local tropical fish. No need to book a snorkeling excursion, you can snorkle for free at your own resort. The fish love bananas and you will quickly be surrounded by them. There are also rays as well as an occasional glimpse of a turtle. Recommend you bring a mask and snorkel and some water shoes of you dont have flippers. Masks/snorkels are available to borrow at the resort. The salt water pool which is just past the gazebo is a must see. The fish are able to swim through out the pool, the entry of the large fish is controlled by grills. Also to note, this is a more natural pool and may at times have sand/rocks and seaweed. While we did not spend any time at the pool, however, it was large and very clean. Transportation within the resort sections was plentiful if you did not want to walk. The train ran constantly and the staff were quick to give a ride on a cart to any lobby anytime. All of the staff were very warm and friendly, always greeting us and accommodating with any request. We would definately return.