Gran Muthu Almirante Beach Resort: DL salon Hamilton

Great place, safe, water clear, clean, staff friendly, fun Foods this Mar/25 too much fried very day repeat and slow, least 5 min per guess 3 meal/ for 7 days ??? overall is good Hotel management Should create variety option even less meats but veggie

Melia Cayo Coco: Amazing resort

Very clean resort from the rooms , public restrooms, grounds,lots of food choices. Italian restaurant was awesome. Entertainment staff amazing along with saxophone playing by the pool. Beautiful clean beach, beach restaurant always entertaining. We had a 5 out of 5 experience again as it was our 3rd time and coming back next year.

Melia Internacional: DONT PAY FOR LEVEL

I paid for the level thinking I was going to be in adults only. This did not happen. I was in the family level instead. I am not the only person that felt the advertising was misleading for this. Being on the Level means you have access to a 24/7 concierge. This means you can order room service and have it delivered to you free of charge. My phone did not work all week so I never did receive room service. I also did not have one drop of hot water the entire week. Every single day I went and repo [... read more]rted it to. “Jonathan”. And every single day Jonathan said he would get it fixed. This never happened. No one came to my room to fix anything, this is extremely frustrating as I was there by myself, my patio doors never locked. The first night I got there was at 10:00 PM. Nobody explained where the food courts were, where I could eat, nothing. So I did not eat until the next day when I found it on my own. My patio door did not lock. The first night I got there I went through four different rooms to try and find a phone that worked and a patio door that locked. Finally after 11:30 at night I said just put me in a room and I will take care of this tomorrow. No one ever contacted me to follow up. I figured out on my own where the eating restaurants were, but I still don’t understand why.” the level.” is so special. I paid for room service and I paid for hot water and I paid for my safety. None of these things were met the whole week. I was there no matter how many times I complained about it. In fact, I was given dirty looks as they saw me coming up the hall. I don’t think it’s too much to ask, if they cared, to follow up, as I was extremely concerned and upset at the condition of my room. Also, you’re supposed to have a person serving drinks at the beach, I was at the beach almost every day, and not one person ever offered me a drink. That also is included in. “ the level.” I will never stay at this resort again. I don’t know why Jonathan is paid to work there as he is doing a terrible job. There is an infinity pool that you are allowed to go for one hour, once per week. They explained this was absolutely a stunning experience offered with “ the level”. I went to this amazing experience and took 30 seconds to look in this infinity pool and all I saw was murky water and sand and filth. You could not even look out the glass barrier as it was so dirty. I know this sounds like I am coming down hard on this hotel, but all I want it was what I was promised. I don’t think, asking for a locked patio door, a working telephone, and I would even settle for warm water instead of hot; but I did not even receive that. My two daughters were supposed to go on a sisters trip to the same hotel on 17 April, but I told them to cancel and go somewhere else. I haven’t even heard back from the hotel as I put in a complaint. FALSE. ADVERTISING.!!!! Don’t waste your money. they have not heard the last from me.

Starfish Guardalavaca: beautiful spot,,,

this resort overall nice,,,,,service can be poor,,,,,,food sucks same everyday,,,cold,,,no hot water in some rooms,,,,no AC,,,,repotred no one came,,main lobby far away,,,,,24hr. bar hit miss for food,,,,when he felt like cooking it,,,gave you awful looks....no pop,,,,no vodka,,,sparkling water for mix,,,,,still a beautiful spot,,,,just got to bring your own food---snacks it is cuba,,,,

Melia Cayo Coco: Excellent vacation

Was very happy with everything about the vacation from the on-time flights to the gorgeous resort and the amazing, friendly staff. Mother nature helped out by giving us a week of great weather. Would definitely go back.

Grand Aston Varadero Beach Resort: Grand Aston Varadero Hotel - March 27-Apr 3

I recently stayed at the Grand Aston Varadero, a beautiful and modern hotel with great potential—but a few hiccups worth mentioning for future travelers. While the property itself is stunning, the guest experience fell short in several areas. Some of the front desk staff were quite rude and dismissive when I asked questions, especially when using a translator app due to the language barrier. Being looked at and walked away from felt incredibly disrespectful—especially when you're trying your  [... read more]best to communicate in a new country. A major concern was the strong mold smell in the rooms. As someone allergic to mold, this made the stay uncomfortable. The ventilation seemed poor, which didn’t help the issue. On a positive note, the housekeeping staff were absolutely wonderful—friendly, efficient, and communicated well despite the language gap. Bar and entertainment staff were also personable and helpful, adding some brightness to our stay. However, the check-in process was frustrating. We weren’t allowed to check in until after 4 PM, meaning we lost a full day just sitting around in travel clothes. Our rooms were also mixed up and assigned facing garbage areas, which the staff didn’t handle well when we tried to resolve it. Food service was another issue. Breakfast ends promptly at 10 AM—come at 10:05 and you’ll miss out entirely. The snack bar only offered hot dogs or burgers until the full menu began again at 12:30, leaving very limited options. Lastly, I feel the hotel would benefit greatly from a proper orientation or welcome briefing. Many guests seemed unsure of how things worked and what was available. Overall, while the Grand Aston Varadero is visually beautiful, there are some service and communication improvements needed to make it truly enjoyable. With a few adjustments, it could be a fantastic place to vacation.

Sanctuary at Grand Memories Santa Maria: Meh

Meh Front desk awful Food cold Bugs in my room ..said they were ants. Tub way to high No hot water in the block finally got fixed 2 days before vacation was over. Garden view back of building looking at garbage. Beach amazing Communication regarding events very poor. New manager Eric didn't even care to ask how everything was knowing we had no hot water. New manager was watching soccer while there was only 1 bartender working the lobby bar that was busy . The manager didn't  [... read more] even jump in to help. That is poor management! Bus was almost 2 hours late bringing us to airport therefore we had no chance to use the VIP lounge which we paid extra for. I was really on the fence about this hotel but now writing this review its clear. I will never go there again let alone recommend it to anybody.

Playa Costa Verde: Playa Costa Verde

Musicians were very good; magician and dance troupe were most entertaining. Snorkeling was good. Buffet is open to flies, birds, and cats. Watch your food, because the birds are. My bathroom smelled like a sewer on most nights; not during the day.

Sanctuary at Grand Memories Holguin: Great time

The resort was a great time where we met some amazing friends who will be life long. Good food and okay beach but stunning pools to make up for it. Definetley will be going back in the future.. see you soon!

Melia Las Americas: Great resort

We've been to Cuba probably 100 times in the last twenty five years and stayed at several different hotels. The bottom line is "you get what you pay for". This is probably a four star hotel and it has now become our favorite in Cuba. Feels like home.

Sanctuary at Grand Memories Holguin: Puzzled?

Beautiful grounds, however, all else unfortunately lacks greatly. Very mismanaged. First two days no bread products, however, surprisingly had an abundance on our last day of vacation? Always running out of varied types of alcohol in certain areas, but in stock just feet away at the next bar. Rooms smelled musty. TV and internet kept cutting out throughout the week. At one time had no TV and internet for two days? Staff very uninformed and more than a few were very exhausted. Bartender made me a [... read more] margarita with rum? I think we were there at a time of short supplies. Very unfortunate because I would have gone back but can't risk it.

Grand Aston Cayo Paredon Beach Resort: Beautiful resort and Cuban people!

The entire resort is beautiful. Rooms are good size and clean. Great pool for kids which is separate from adult pool. The beach and water are absolute paradise. Food is typical of Cuba but you’ll never starve. Lots of fresh fish cooked. Always displayed beautifully. There were line up for the pasta bar etc. but depending on the time you go makes a difference. All staff are amazing. Entertainment wasn’t the best though. Started late and wasn’t anything worth staying up for. About 90% people from  [... read more]Quebec. Very few spoke English. In all, the hotel and beaches are why we were there. 9/10

Grand Aston Cayo Las Brujas: Terrible Resort -BED BUGS

My partner and I recently stayed at this resort, and unfortunately, our experience was far from pleasant. During our stay, we met another guest who had encountered bedbugs in building number 11. Afterward, we noticed that buildings 5 and 6 were closed off for some unknown reason, which immediately raised concerns. We had been told that mosquitoes were not an issue in the area, but we started noticing bites on our skin during our stay. After returning to Ontario, we realized we had bedbug bite [... read more]s from head to toe. Once we arrived home, we immediately undressed outside, showered in HOT HOT WATER and did NOT bring our luggage into our home. Aside from the insect problem, the food and service were absolutely terrible. We were extremely disappointed with the quality of everything. Given the infestation and overall lack of attention to cleanliness and guest experience, I would not recommend this place to anyone. It’s only a matter of time before every building here has an issue with bedbugs, and the entire resort should be shut down until they take proper steps to address the problem.

Paradisus Princesa Del Mar: ACCEPTABLE RESORT

No food variety Beach services not very good Too expensive not worth the money Look somewhere else NeeBrach ds to improve services Beach not cleaned and messy arround the water No bar services on the beach

Melia Varadero: Beautiful resort.

We are first time in Varadero resort and had a great vacation. Hotel is well kept, as well as aground. Room was clean and we got renovated room. Staff is very friendly. A lot of entertainment. Food is good for Cuba.

Club Amigo Atlantico Guardalavaca: A Pleasant Surprise

Hotel has many public seating areas, great coffee bar, rooms were clean with comfy bed for Cuba, staff were great, nice pool, snack bar and beautiful beach area. More than what we thought we would get for the price.

Grand Aston Cayo Paredon Beach Resort: Average Resort

This resort is very average in all areas. Good for families but rethink if you are going as a couple. Very limited entertainment at night. The food is below average and disappointing at best. The drinks at the bar are very limited. You get what you pay for.

Paradisus Princesa Del Mar: Beautiful resort!

Clean, well kept grounds and rooms. This is adults only but we discovered that it is a more mature crowd. Retired couples mostly. Very relaxing stay. Food was better than expected in Cuba but still rated at 3-4. We would definitely go back.

Selectum Family Resort Varadero: Great Hotel

All the areas of the hotel very nice. Good entertainment for all ages. The food was good. You have the choice of what you wanted to eat. Everywhere at the hotel very friendly staff. The beach not the best compare to others resorts in Varadero but ok to me.

Playa Cayo Santa Maria: Fabulous Resort

Our week stay was great, clean rooms, great Cuban food, lots of things to do. the resort was less populated as its winding down their busy season but it made for a great time and more one on one with staff and hotel reps. We are defiantly returning for another trip.