Royalton Hideaway Blue Waters: This is definitely not a five star resort!

A group of us stayed at this hotel for a destination wedding (about 90 plus people). This hotel claims to be a Royalton but I have stayed at a Royalton in Cancun and this is nothing compared to that. I will give you a few examples of things that went wrong. Upon arrival it was a mess! People that booked a suite did not get their room as paid for. My brother and his family paid for a jacuzzi suite with ocean view, that's supposed to sleep 5 people, was shown to a room with 1 bed and a pulled out [... read more] sofa for 5 people. He finally ended up with a second room with a connecting door. Still no jacuzzi or ocean view suit. We later found out that this happened to many people in our group, even the bride and groom! They booked a suite also (embassy if I am not mistaken) and was given a regular room. With all their luggages that they brought for their wedding they didn't even have space to walk in the room. They were told that their room would not be ready until Friday. We arrived on Tuesday and wedding was on Thursday. The bride and groom had to borrow their relative's room over at the blue water side on their wedding day to get ready. Now for my room, we did not book a suite but we did pay $7,400 for 2 adults and a 12 child. We were given 1 bed and a pulled out sofa that barely fit the 12 year old. We had a room that had a connector door to the next room. My husband went to open it and was able to go into the next room! We called in one of the staff to let them know what was happening and he worked on the locks but he could not get it to lock. We ended up just pushing the sofa against the door. Phoned never worked the whole time we were there (to order room service that was offered 24 hours). We were promised someone would look into it 3 separate times. No hair dryer or clock in our room. The first few days our room was cleaned every other day. When we asked about it we were told that house keeping was very busy. But they did give us clean towels when we asked for it. We did enjoy the exercise classes offered. Although one time instructor never showed up and no one can give, the 10 people that was waiting for the class to start, a reason why. Beach on the Whitesand side had rocks that was very dangerous. My cousin was injured and had to go to the hospital. She ended up paying $700 dollars for the visit. I myself trip on the rocks but luckily I was not injured. My sister and her son was on the beach and was approached by local vendors. I am assuming, and was offered weed. Needless to say my sister was not very happy that this was happening on the hotel beach. There does not seem to be any managements at this hotel. Employees seem to do what they want. I will give you a few observations. I was heading to my room when I heard a worker ask a guest to give him beer, employee drinking with guests and offering weed for sale, guests asking questions and staff saying I don't know. There was a lot of I don't knows during my 8 day stay. One morning my sister and I went down to yoga we saw a pile of vomit on the floor. Employees standing near by. An hour later we walked by still there. Employees nearby talking. We later walked by it again and thought someone cleaned it up. We were wrong guest have walked on it clearing the spot up! I will have to say my Cancun experience was very different from my Jamaica experience. I will have to think twice about booking with Royalton again. You should really listen to your guest. We observe so many complaints about this hotel while standing in the lobby of the hotel from your guest. Even the food was horrible. The bride made a comment that mirrors my thoughts "Is it me or does the food here taste all the same?" I would also like to let you know that there were good workers also especially in the coffee shop and the buffet.

Royalton Hideaway Blue Waters: Not worth the price paid for

Slightly below average compared to other resorts visited... rooms were tiny for the price I paid, service was disorganized and slow, amenities were okay/average/could be improved, dinner options were great but again, the service was incredibly slow

Royalton Riviera Cancun Resort and Spa: Amazing Family Vacation

This is the second Royalton that we have booked through Our Agent Heather Felice and this one exceeded our expectations. The resort was clean, amazing service, food and drinks were premium and always flowing! It was a wonderful spot for a family vacation. We rented a catamaran with the other family we travelled with for a half day and that was certainly the highlight of our trip. The only small downfall was the beach.. lots of seaweed but the beauty of the coral reef was worth it. We can’t s [... read more]ay enough about the resort and staff and would certainly go back!!

Royalton Riviera Cancun Resort and Spa: Mosquito infested resort

This place is infested with mosquitoes and also some rooms have bed bugs.. If you can get past that...everything else is really great except the ocean. Smelly seaweed. The staff are really great. Steak house is awesome. One other thing. Why up charge $45 US for a frigging $10 Lobster tail. It’s gouging for something that’s supposed to be all inclusive

Royalton Hideaway Blue Waters: aweful

Where to start about this hotel. 24 hour room service?? Maybe if they picked up the phone but mosty they didnt bother answering. If u got someone to actually answer then you will wait anywhere from 45 min to an hour. Food is aweful when it arrives anyway, cold. Restaurant food was aweful, the italian was the only chance for a decent meal. Service did not exist outside of restaurants. So if u want food between buffet and dinner good luck. Burgers and fries u might find but u will wait for it 45 m [... read more]in again. Now to the rooms. (We were part of a wedding group of 50+) most phones didnt function, many rooms including mine had their safe smashed open before we even got into our room, hit water didnt work at all first night ( some didnt have water at all) second night it was only hot!?. Beach was great weather was great. In other words parts that were under the hotels control was good. I would never come to this hotel again.

Royalton Cayo Santa Maria: Fantastic Resort

The resort is beautiful. Kept very clean The staff are wonderful . Its crazy go have your own butler....wow they would do anything for you to enjoy our holidays The weather was perfect and the bar tenders were very good. Nicest beach I have ever seen. We would definetly refer this resort

Royalton Hideaway Riviera Cancun: Loved the Hideaway Royalton riviera

Okay I did a lot of searching before picking this resort and I choose perfectly. From the moment we arrived at the Royalton riviera hideaway every single staff member was amazing. Diamond club at the hideaway I highly recommend. A welcome drink was given to you as soon as you arrived. They took our bags so that they could be delivered to our room. We were then escorted through the resort to the Diamond club Lounge were we were registered and also given a glass of champagne. We went and changed i [... read more]n the main lobby into our bathing suits and were headed to the beach because our room wasn’t quite ready. I didn’t want to take all of our things to the beach so we went back to the lobby to give them to the bell boy so he could escort them to our room. But much to our surprise they had already been taken to our room as it was ready! We got to our room and it was spectacular! Ocean front, huge, balcony with jacuzzi. There was a welcome message from out two butlers, Michelle and Evanisto. Not more than two minutes later Michelle was at our door, introduced herself, asked if we needing anything and could she unpack for us, what would we like to drink etc., showed us how the tv worked, how we could order food etc. She told us when she would be working and when Evanisto would be working. After she left the door knocked again and it was a concierge with a bottle of champagne. We left our room to explore a bit and ended up sitting in the lobby and just gazing graciously at how beautiful everything was. Franklyn (Franko) the front concierge across from the spa came over, introduced himself and them offered to get us drinks. Can you say wow! When we went to the beach on the diamond club hideaway section where we were always greeted with a smile by Raul. He offered us towels, laid them out for us, and was always coming around to service everyone with drinks. He took excellent care of his resort guests. We had a great time at the pool as well. Jorge was always looking after us and he would let us know when he was going to be leaving and who would be looking after us like Gabriella who was also so accommodating. Oscar at the Dorando was a spectacular waiter as we ate there many times and all of the staff were so friendly and willing to please. I wish I could remember everyone’s name and if I had known that it was important for the review I would written them all down. I also have to mention how clean this resort was! Not one single detail was overlooked...

Royalton Cayo Santa Maria: Beautiful resort

I have really enjoyed spending time at this resort. The rooms are very clean and the staff is great. The beach is amazing. It is a small resort and it is very quiet either at the beach or near the pools. The food is good but, being a la carte, we have a limited choice of the meals being offered. Overall, I would recommend this resort but it is a bit far away from other activities (outside the resort) and the airport! Having the services of a butler for the week was great! A big thank you to D [... read more]iana who took care of us during the holidays. My wife and I were there from March 6 to March 13, 2018. Lots of sun and windy!!

Royalton Riviera Cancun Resort and Spa: Worst Royalton I have been too

With the exception of the food, which was good, the service at the front desk, how we were treated was terrible. They said it was our agent's fault our room was incorrect. We booked a 2 bedroom Presidential Suite. Suite, as the name implies has a living room and two(2) adjoining bedrooms. No, in their case, it means a One(1) Bedroom suite beside a one bedroom studio suite with NO adjoining door in between. Essentially, 2 bedrooms separate. We brought our sixteen(16) year old son which had to sta [... read more]y in a room by himself. Is that what we paid for? If so, shame on us. I do not think so. I am tired of this type of treatment. P.S.: Let me also state, the beach was horrible. It was filled with weeds and SO DARK. Could not swim there. Terrible

Royalton Punta Cana Resort: Amazing resort

Great resort. Treated well by everyone. Clean, fun, easy to navigate, good food selection. Shows each night with an outdoor entertainment option. Something fro everyone of every age at the Royalton. Enjoyed ourselves greatly. Thank you Julie for your hard work and patience!

Royalton Negril Resort And Spa: Royalton Negril

This is our new favorite resort. A true 5 star. The swim out pools were amazing and the water was warm. The beach was beautiful and it was close to everything. Food was great at all the restaurants and the buffet. The resort was very safe and the staff were amazing. Going back in 2019😎

Royalton Cayo Santa Maria: Super Resort

The Royalton at Cayo Santa Maria Cuba was well entertained, very clean, they kept the room always clean, there was always bottle of water in the fridge. The people working were kind and friendly, We had two butlers who were working long hours to make sure that we were not missing anything, they booked us with other two restaurants at the Resort next to ours. The Restaurant were a la care. For people loving Seafood it was ok, but for others they have the opportunity to try other restaurant. T h [... read more]e Snackbar Sunset had a better variety of food for the lunch hour. It is a quiet resort to relax, younger people might find it too quiet. We had good weather.

Royalton Hideaway Riviera Cancun: Great stay

My husband and I stayed at the hideaway from Mar 2 - 9 2018. We had the diamond club package. We had a great time and really enjoyed our stay. There were some nit picky things that i will mention below, but overall this was the nicest resort i have ever, and likely will ever stay at. To keep things easy i have done pro and con lists. Rooms (we stayed in 2405 and 1425) Pros: - Very clean - Comfortable beds - Large nice shower and separate room for the toilet - Roof top patio wi [... read more]th hot tub was cool (1425) - Faced the mangroves which didn't make any noise (2405) Cons: - Not very sound proof to the halls - Mangroves smelled and there was construction going 24/7 to the left (2405) - Faced the pool which was loud until approx 10pm every night (1425) - Jacuzzi's spit out a lot of black stuff from the jets (1425 and 2405) Grounds Pros: - Very well maintained - No bugs, i saw 2 mosquitoes the whole trip. No flies or flying bugs buzzing around lights. Cons: - Very large. If you have any mobility issues just know there is a lot of walking required. - The hideaway is on the far end, buffet is in the middle and restaurants are spread across the resort. Only one restaurant in the hideaway section. Food Pros: - Fantastic!! - Lots of restaurant options. - The ocean point Chateaubriand was the best steak i've ever had in my life, and our server Daniel Olan was awesome. - Buffet had tons of options, food was always good there. Cons: - Had to send steaks back as i usually get medium rare at home, but when i ordered that here they came out rare. No issues with sending them back though. - Beach buffet didn't have signs out saying what each dish was. Not great for people with allergies. Staff Pros: - Our butlers Celia and Kepler were phenomenal. They always made sure we had what we needed, decorated our room, chatted with us about places to go and things to see. Their service was much appreciated. - Reception was helpful and check in and out went smoothly - Everyone was very friendly and happy to help if asked. Cons: - Not everyone was easy to communicate with, but i don't speak any Spanish. So that's no fault of the resort. It just made things tricky from time to time. But most staff spoke English very well. Pool Pros: - Clean - Rule about not reserving chairs was great, and no smoking in pool area was so appreciated - Pool staff was attentive and helpful, would put towels on your chairs for you, or get you an umbrella, or move your chairs for you - Attentive servers to get you drinks or food to your chairs Cons: - Hard to get into sometimes as someone with limited mobility as chairs crowd the entrances - Could be hard to find a chair sometimes despite no holding rule - Drunk adults were extremely obnoxious, loud, and just a sheer embarrassment to themselves. I was appalled by the behavior that some of these "grown ups" displayed. Would be nice to be able to cut off or evict them like you could at any bar back home Beach Pros: - Nice sand - Not as busy as the pool - Servers to get you drinks Cons: - A lot of seaweed. I knew this might be an issue but was shocked at how much there actually was The weather was fantastic, 28 and sunny every day except the last which had on and off rain. Overall we were very happy with our stay. We would definitely go again if we could.

Royalton Hideaway Riviera Cancun: Friendly Resort

Love the hospitality and warm welcome. My wife and I had a great experience enjoying good food, evening events and good people from hotel and Sunwing Staff that devoted their time to ensure our stay is a memorable one. We will definitely want to come back with our kids.

Royalton Hideaway Negril: Overall really good!

We really liked the resort. A lot of walking and spent more time at the spa side so spent a lot of time with kids, The Hideaway is really nice but needs some stuff to make it worth time just being there, the beach is man made and rocky so you have to go to the sister resort to enjoy but it is very nice. Not enough cabanas or umbrellas on adult side, Ocean point restaurant is worth it on Hideaway side though.

Royalton Saint Lucia Resort and Spa: 5 star resort

In 25 years of travelling this is the best hotel that we have stayed at. The rooms and resort is very modern. Even escalators and lifts to the main lobby. We really like being on the beach and we did not have any problem finding chairs. There is plenty of choice of food either at the main buffet or at one of the speciality restaurants. The staff were friendly and could not do enough to accommodate your needs. The resort is fairly big with several pools and there again you did not have a pr [... read more]oblem finding chairs at these sites. The trip to and from the airport is lengthy, approximately 90 minutes, but once you get to this resort, you will not be disappointed. We will hopefully return next year.

Royalton Hideaway Blue Waters: A Royal Week of Relaxation

We had a wonderful vacation at the royalton white sands resort. The food was amazing! They had an amazing variety of fresh fruits, vegetables, meat, fish and for those who enjoy trying new dishes they had a great selection of Jamaican cuisine. They had 7 a la cartes restaurants to chose from. Armadillo Tex Mex, Calypso (Jamaican food), OPA Mediterranean, Jade Asian cuisine, Hunters steak house, Grazie Italian and Jade teppanyaki (need a reservation for Jade only). Staff were very attentive  [... read more]and made you feel welcome. They had a fantastic entertainment team. We had the opportunity to get to know Javare with the entertainment team. He was extremly outgoing and personable, definitely adding to the guest experience. Entertainment during the day includes trivia, hula hoop, dance lesson, karaoke etc. They also had an amazing fitness team. We took several of Jeffery’s classes. They did aqua fit , boot camp, sunrise yoga, sun set yoga, volley ball, Trx training, kick boxing etc. Lots to do during the day. They had a white clothing beach party on Monday night with a fire, s’mores and reggae music, everyone really enjoyed this event. We also really enjoyed the foam party at the adult pool which was on Friday. Water activities included paddle boards, kayaks, hobbie cats, masks and snorkels for guests to use. We splurged our last day and rented a pool cabana complete with our own infinity plunge pool, lcd tv, sound system and mini fridge. Cabanas come with butler service as well. Ours was Mr. Young. He was very professional, attentive, outgoing and a genuine asset to The Royalton. What a fantastic vacation! It would be difficult to find anything to complain about the Royalton white sands. Due to the rough sea at the time, the beach (White Sands side) was left a bit rocky and scattered with seaweed. The beach crew worked hard to clean up promptly. Beach venders are permitted to walk the waterline and could be a little over the top and pushy. If you can afford to spend a bit more I’d recommend staying on the Blue Waters side of the resort, it has newer rooms and you can use the beach chairs on the better beach side (no rocks and hardly any seaweed) . If you wait until you get there and decide you want to upgrade they want you to pay 200 additional per night per couple. Amazing vacation with amazing people. Thanks Royalton.

Royalton Saint Lucia Resort and Spa: Amazing resort

The hotel was great, grounds were clean and well groomed. Staff very helpful and friendly. Food was great, lots of choices and will try to cater to any dietary issues. Rooms were clean and spacious. The entertainment team was very good, loved the nightly shows. Our overall experience was beyond expectations.

Royalton Hideaway Negril: Great Resort

We had a wonderful stay at the Royalton Negril, was a little disappointed that when I indicated to both Sunwing and the Royalton that we had a Birthday and we where returning guests that nothing was even acknowledged after that. The room was beautiful we had the Presidential Suite. The bartenders where amazing. Bevan at the martini bar was very attentive and a pleasure to meet. The grounds are beautiful. Food was also very good, with Calypso being our favorite.

Royalton Saint Lucia Resort and Spa: Loved it

The hotel was great for the most part. Room was beautiful and very modern. Probably one of the nicest rooms we’ve ever stayed in including Canada. Food was good although I found some items not very warm but very good over all. Most staff were friendly. Beach was not real big but well kept.