Majestic Elegance Costa Mujeres: Fantastic Resort

Nice newer resort with great beach. All the restaurants were amazing, people were super friendly, they keep the resort spotless. It never seemed busy for the restaurants even though the resort was full. Would recommend this resort to anyone.

Pueblo Bonito Pacifica Golf and Spa: Great relaxing resort yet close to everything

2nd time there. Very nice rooms, excellent food, pools are clean and lots of loungers, towels, great. Service. Transportation scheduling app. A little confusing, and not clear. But service itself is good. No surprises at the resort to speak of. Loved it again!

Sandos Playacar Beach Resort: Lovely resort, some issues around the service

Overall the resort was great, but the check in and front desk staff weren’t very welcoming or helpful, while servers and many staff were lovely it felt like other staff didn’t provide needed information and weren’t helpful. I’d also say that booking transport to and from the airport separately would have improved the experience since we waited over an hour to leave the airport while they organized the transport provided and then spent longer dropping off other guests in other areas

Viva Maya by Wyndham: Very good resort

The location is excellent. The beach is amazing. The rooms are good. All of the staff are very good. The food is decent. The efforts of all the staff was the best I have ever seen. They were the most caring about the guests and had a lot of serving staff, maids, bartenders and security presence which enhances and makes you feel appreciated, safe and truly welcome.

Flamingo Vallarta: Nice resort

We spent last week at this resort, it is quiet clean and the grounds are lovely. My only complaint is the food is sub standard. Very little choice and what didn't go the night before was re done some how and back the next day. Each day the bar had run out of something, 3 dinners had no white wine, 2 no red wine. I asked for a vodka and soda and he said well you will have to pay extra for the soda which I found odd. The marina and surrounding area is lovely, a great place to walk around. The ni [... read more]ght we arrived my husband thought he would have a treat and ordered a tequila....they were out of tequila. The pool area is lovely I was hoping for some aqua fit but there is nothing like that. We have been to Mexico many times, if this resort could do something about the food we would go back but as it is definitely not.

Royal Hideaway Playacar: Uneventful vacation

This was a very small resort which we knew before booking. The staff cater to repeat guests and no pool chairs are available as they are all reserved before 600am to frequent guests. No buffet for dinner so if you don't like the food at the resteraunt you order room service. Resteraunts were ok but not flavorful food except for the tapinaki. Constantly ran out of booze at the only open bar. Not top shelf booze. This si the kind of resort that you are forced to relax cause there is literall [... read more]y nothing to do. They had craft classes and other classes during the days but they were all booked before we even got there by the members. Drink service at pools and beach was poor for new guests waiting sometimes an hour. Average age of guests is 60. Had a relaxing vacation in this small resort so thankful for that. Just not worth the money we paid for it. Lotts of other smaller resorts are cheaper in playacar this resort only caters to repeat guests. Beach was nice but a whole lot of jellyfish in the ocean knee deep so didn't go in. Heated pool is nice but no chairs available even at six am

Bahia Principe Explore Coba: Bahia Grand Coba

Beautiful grounds and landscaping. Excellent food with lots of variety for everyone Beautiful pool areas Great entertainment and nightly shows Amazing resort staff, so friendly and helpful This was our second time, and we are already planning trip number three to this resort

GR Solaris Lighthouse: Amazing resort and staff!

Eric, the Food and Beverage Manager gave us peace of mind during our stay. He was professional and introduced us to the chef every evening for supper because of a food allergy. He also put on a Mexican themed dinner and show one evening; it was beautiful! All of the chefs did an amazing job! A big thank you to all the staff who were so accommodating, including the dining room attendants, housekeepers, and the pool and bar staff. We noticed the groundskeepers working in the background at times an [... read more]d they kept the grounds looking so lovely. The front desk staff were helpful to answer any inquiries we had during our stay. We will return to this resort soon!

Iberostar Selection Paraiso Maya Suites: Fabulous

Excellent food,grounds,service, cleanliness cannot type anything else †****†*************************************************************************************"*****"*""""""†***********†****††****"**†""""""***********************"*"""*""""************

Generations Riviera Maya: Not as advertised

We stayed at Generations in November 2025. We were extremely disappointed with the accommodations, service and amenities. Caution to anyone booking; this property is not as advertised and is not a 5 star hotel, rather 3.5 star at best. My wife and I have travelled extensively and stayed at many all inclusive resorts throughout Mexico and the Caribbean, including a previous stay at the El Dorado (adults only section) where we had a great 5 star experience so we were expecting more from Genera [... read more]tions. It seems that the family section is an afterthought compared to the adult side. For the cost, Generations is not worthwhile. If you are looking for a real family friendly resort, consider something else. Rooms - overall very outdated. Our first room was a regular ocean view suite and was dark, dingy and dirty upon check in. The couch that was supposed to be a pull out for our daughter was not a pull out and basically a sheet over top a nasty, stained sofa. We spoke to management and Fabiola was great at helping us find another room and kindly upgraded us to the largest suite available. While the decor was outdated and room a little rundown, it was clean, spacious, and significantly improved our experience. Beach - Mexico is challenged with seaweed, no surprise to us. Most resorts do their best to manage this by cleaning the beachfront regularly so it’s still a usable space. The adult only section was completely clean while the generations side did not get cleaned for 3 days until I complained. Because we are travelling with a two year old, we were not permitted in the clean beach areas. Within 20 minutes of complaining there were 3 people raking up seaweed. Service - staff are generally very friendly, polite and respectful. However considering this is a family resort, there should be a little more effort put into accommodating request especially when it comes to young children. We asked a few times for vegetables (eg steamed broccoli) or a simple piece of grilled fish for our daughter but there was no accommodating anything that wasn’t on the menu. A simple example, my daughter asked for sprinkles for her pancakes. Knowing they had sprinkles from the ice cream bar the night before, I asked if they could bring some out and was told that was just not possible. Another example; we ate at the Palms grill for lunch, we asked for a popsicle at the end for my daughter. We were told no because they closed at 3pm…it was 3:03 when I asked…ridiculous. Maybe we are being particular but there are really small things that staff could be doing to make guests experience a little better. Food - breakfast and lunch buffet, no complaints. Dinners at the buffet are mediocre at best. We eat pretty much everything but noticed very few vegetables in general and no fruit (except at breakfast). Unfortunately we were forced to eat at the buffet most nights (more on this below). Evening taco station poolside was really good. Other than the buffet. All restaurants are à la carte. There is no pool side food service or outdoor grille for an easy lunch. This made things challenging with a small kid as you need to dry off / change before getting food. You can also do room service which might have been a little easier in hindsight. Restaurant Bookings - other than the buffet there are only 3 restaurants available to Generations guests (Indian, Asian, Wine Bar). You can eat on the adult side but you need to leave your kids behind. We had a very hard time getting a reservation at any of the 3 restaurants especially for an earlier seating (because of a young kid) as those times were often booked by guests on the adult side who have access to close to a dozen different restaurants. Buffet is small with limited capacity. At peak times there were sometimes long waits, which becomes frustrating when you have so few dining options. Keep in mind the hotel was only about 40% capacity so I could only imagine the experience during a high-season. Suggestion to the hotel: you should probably block off earlier seatings times to give priority to generations guests so they aren’t stuck at the buffet all the time. Or allow families to make reservations on the ElDorado side if even just certain nights of the week to still keep some exclusivity for those staying on the adult side. Amenities - not a lot for kids to do at Generations itself (no splash pad or slides, no kids pool, limited activities and programming). There is a nice little indoor play area with activities and face painting (Wendy was super nice!). One positive note, as a guest you do get some free access to the Nickelodeon water park. While our daughter (age 2) was a bit young to fully enjoy the park, the property is fantastic and I would definitely recommend a visit there whether you stay at Generations or not. You also get all inclusive access to Maroma beach club. We did not get to take advantage of this, but it looks like it would be a fun day.

Grand Decameron Complex Bucerias Trademark: Outdated

This resort is very outdated in every aspect. There is no dresser or any type of drawer for clothes, no coffee machine in room, poor wifi all around, food was lacking taste or variety, fridge in room but nothing in it and not stocked, grounds were not kept clean( garbage all over) pools not cleaned nightly to remove debris. Have been to over 12 resorts in the last 9 years with most around same price range and all have had all the things mentioned above that Decameron is lacking

Grand Decameron Complex Bucerias Trademark: Outdated

This resort is very outdated in every aspect. There is no dresser or any type of drawer for clothes, no coffee machine in room, poor wifi all around, food was lacking taste or variety, fridge in room but nothing in it and not stocked, grounds were not kept clean( garbage all over) pools not cleaned nightly to remove debris. Have been to over 12 resorts in the last 9 years with most around same price range and all have had all the things mentioned above that Decameron is lacking

Bahia Principe Explore Tulum: Beautiful, family friendly resort!

We had a wonderful time at Grand Bahia Principe Tulum! Travelled with 1 child, and 2 seniors. The grounds were well kept & the perk of having access to the other hotels was great, including the trolleys.

Secrets Maroma Beach Riviera Cancun: Great resort

Everything is wonderful - rooms, beach, sea. Service was great. Food is ok to good. Entertainment is good. Main things going for this hotel is beach, although pool area is amazing, as well. Hoping to go there again soon.

Barcelo Maya Palace: Declining Customer Service

The Barcelo Maya Palace is a resort that used to provide great customer service. This year we have been disappointed with some aspect of the resort management. To start the front desk agent who received us at the lobby was very unpleasant, ridgid and cold. The resort refused to accommodate us with the type of room we had requested when we reserved 5 monts in advance. And during the week The restaurant reservation process was a pain. We were not able to get the restaurants at hours we wanted alth [... read more]ough we noticed these restaurants were not very occupied at these hours. We had to negotiate painfully all the reservations unsuccessfully most of the times. We even had to go to the same restaurant twice days in a row. The servers in the restaurants were always very nice and the people cleaning the room and the site of the resorts were nice and efficient. Unfortunately some of the customer service agents did not demonstrate the customer dedication that we have experienced in the previous stays at this resort

Barcelo Maya Colonial: Beautiful Resort, amazing staff and great food

A little late writing this review lets just say life got a bit busy once we got back. We visited this resort for the first time on the week of Nov. 1-8 2025. All we can say is this is fantastic resort we have no complaints. We booked the upgrade to premier and it was worth it. Right from the check in to everything else that goes with it. We had our separate check in area and we did not have to book any a la carts as it was already done for us, and if there was any we wanted to change we could do [... read more] that after.Check in was quick and our room was ready for us when we got there. The room is fantastic and large and the view over the pool and the ocean was beautiful. Do bring water shoes as the ocean has rocky areas in it but where the rocks were we saw lots of different fish. The grounds are beautiful and well maintained do be prepared to walk as it is a large resort. As for the food there is no complaints, the buffet was good and had great variety each day and the a la carts were fantastic especially the Japanese one. As for staff and service they were all fantastic. We had an issue with the A/C on the second day, we called down to our concierge desk and within half hour maintenance arrived and had the issue resolved. One employee in particular really stood out and was fun to deal with his name is Jesus Puc, he made our stay a lot more fun. He was at the pool/beach bar during the day and than at the piano bar in the evening. The only bad experience was at the Strikers bar lets just say the food there was not that good as well as the service. We will definitely put this resort on our high list and will visit it again. We have been to a number of different resorts over the years and this is one in our top 3. We highly recommend you give it a try you won't regret it

Barcelo Maya Palace: Barcelo Maya Palace

We've just returned from a 2 week vacation (Nov 6-20th) with the Barcelo Maya Palace. It was wonderful! Neither my husband or myself have traveled in around 10-15 yrs. So we have lost some of our traveling skills with the technical advances that have been made. Choosing and purchasing our holiday package online through TripCentral/ flying with Westjet was an easy process. I did not feel once like I needed to speak directly with our travel agent/ advisor. We recieved emails with our require [... read more]d travel steps from TripCentral consistently and in a timely matter, there was always a phone number if we ever felt like we needed assistance.( but never did) However, our experience at the airport was another story. Lol, thanks again to the two angels that helped us with the new ticket/passport scanners. We'd still be standing there if they hadn't stopped to assist us. My advice, familiarize yourself with the airport layouts and the new ticket/ boarding technology if you're out of practice and old like us, to reduce your stress levels. The Resort: So great to stay at a resort that has a swim-able beach ( with lifeguard!) And yes we saw turtles, and so many other fish! There were usually always lounge chairs at either the activity pool or at the beach whenever we needed them. But not always shade, so if that's a concern keep it in mind. The pools were impeccably clean as was the entire facility. It's such a pleasure and a privilege to spend the day outside, to return to a wonderfully cool and clean room. We found all the staff to be very hard working helpful and polite! The la cart dinners, what can I say, every aspect of them was delicious! The regular buffets were pretty well stocked and had a good variety. I'd make the loop, carefully choosing what I wanted, only to find my food cold when I returned to my table. More advice..... walk around and preview the food so you can get it and get back to your table while your food still warm lol. Sure after 2 weeks there was some food redundancy but there are always the other hotel's buffets to go to if you need to shake things up a bit. Resort size: It seemed like so much walking! We should have tried to request a room closer to the lobby and pool! My husband has previous work injuries to contend with, if we had known how much walking was involved we would have at least tried. Instead we went with the "Canadain Martyr effect" and toughed it out for the 2 wks. My and husband I both came home just under 10 lbs lighter each, and we both find walking our dog back at home easier, lol. But seriously, if you have similar concerns with mobility do look into renting an aide. There were several being used by people in several different styles! Our bus rides to and from the hotel came with our vacation package. We did almost miss our ride from the airport to the hotel, but managed to find them and we were dropped off at the front doors of our hotel quite promptly. As well as our ride back to the airport. The busses used are more comfortable than our airplane seats from Canada ?? to ?? with how closely packed the passengers are now. Overall We give our trip a 4/5, with point loss mostly due to getting old and finding out that some of our traveling needs have changed and practically unbearable plane flights. Breakdown Trip Central : 5/5, shopping and purchasing experience. Barcelo Maya Palace: 4/5, Hotel was a bit too large for our liking and they won't guarantee a closer room. Buffet food could have been hotter. Westjet: 3/5 flight staff were wonderful. Pilots got us there safely and a bit early in both directions, always a bonus! The real loss of points was that our flight home was unbearably hot, can't airlines keep the cabin temperature more closely matched to passengers needs? Isn't it bad enough that we pay to be packed in airplanes like livestock.

Sensira Resort and Spa: Disappointing and frustrating.

It was the most disappointing vacation we had ever had for a five star plus resort. The road to get to this resort is the worst we have seen. This resort is in the jungle, nothing to do, no place to walk to or see Once you are in the resort you are stuck unless you paid for private transportation to get anywhere. The food in the buffet for the first two days was OK. After that food was cold and recycled. The food in the four restaurants was disappointing and a joke, very low quality meat and fo [... read more]od. We got sick after eating sea food and never ate it again. We paid extra for the Ruby suit which came with benefits and was never told to us when we checked in, we found about this from other guest a week later, no info was given to us about the internet or how to find the TV which works for fifteen minutes then switched to the resort advertising all the time. We feel we did not get our money's worth at this resort. This was not a cheap,we will never come back to this resort.

Bahia Principe Escape Sian Ka'an: Nice Holiday

We enjoyed our stay at this resort. The staff here is amazing! They made up for the short comings with their caring and positive attitudes. Both Italia and Isobel helped us when I sprained my ankle. These ladies went beyond what was necessary to ensure that I was well cared for and comfortable. They truly were wonderful. The nightly shows were excellent and most of the a la carte meals were delicious. I enjoyed the pools and the gradual entry into one was needed and appreciated. The room [... read more]s need updating as does the lobby area. The trolleys to the beach were regular but the distance and time it takes would discourage me from returning. The beach area designated for this resort was not suitable for swimming without water shoes but the beach bar was quite lovely. Overall it is a good 4 star resort suitable for quieter, mature adults.

Riu Santa Fe: Great holiday!

Beautiful resort. Rooms are very modern, everything super clean. Grounds well kept. Food great and lots of choice. Was nervous that it’s known as the party resort and yes it is for those who want it. But lots of quiet spots too. Beach was amazing and the view too. We had partial ocean view