Hotel Roc Casa del Mar: Excellent hotel

The service is great and the beach wonderful, food is regular but we know the situation , shows are great too and we love that theyhad shows for kids, the negative point is that the hotel is far from the airport.

Ocean Coral Riviera Cancun: Ocean Coral & Turquesa - Jan 4/19

The grounds at this resort are well maintained. The resort bedroom we had could use some paint. Very clean rooms, no complaints. Best thing about this resort is the service! The staff were amazingly friendly, professional and good at there jobs. If you ask for something its done asap. Never had to ask twice for anything. We changed rooms after first night as there was only one bed and we needed two. Our move was seamless and done quickly. New room was great. In the buffet the serv [... read more]ice again was amazing. The staff were well trained and really wanted us to be happy at all times. “Alberto” was our favourite server because he was always smiling and super quick at his job. It was nice not to have to bother making reservations at the restaurants (except Japanese which was very good). Mexican restaurant and Route 66 restaurants were not good. The steak house was good, along with the Japanese one. The resort is built right on the ocean and most rooms had an ocean view. It’s a great place for mature adults as its very quiet. No noise issues at all. If you are young and single, this isn’t the place for you! The H10 brand sales staff were annoying, but if you tell them strongly you aren’t interested in buying into the H10 resorts they will leave you alone. If you’ve never been to Mexico before, best advice I can give you is when you arrive at airport and have your luggage and need to get to the transfer vehicle, just keep walking and don’t listen to the sales people trying to sell you transportation and everything else under the sun...keep walking and saying no and make your way outside the airport and for the transportation vans provided to take you to your resort. The only reason I wouldn’t recommend this resort to my friends is because of the food...but I’m also a fussy eater.

Ocean Coral Riviera Cancun: Amazing Resort for People with Allergies

My girlfriend and I were looking for a hotel with a big room and a beachfront. The hotel was beautiful and about a 20 min ride from the airport. Food was great considering my gf and I have food allergies and the entertainment was amazing. I have seafood, chicken, egg and nut allergies and they accommodated pretty good. My only drawback is that during the day, there isn’t much day activities that are indoors but that is just minor and I heard they are opening a bowling alley in 2019. Would 100% [... read more] consider coming back.

Hotel Roc Casa del Mar: Amazing Resort-from first impression to farewell time

The resort was beautiful, close to beach, clean and thoroughly enjoyable. The only complaint would be the spotty internet but we managed. We are already looking forward to returning! Great service, food and amenities and white clean beach!

Ocean Coral Riviera Cancun: Amazing experience and resort!

This hotel was everything we had hoped for and more. We loved that we did not need reservations to the restaurants and food was accessible 24/7! Staff was outstanding and the daily activities were perfect

Ocean Riviera Paradise: Very good resort

We spend many many days at the resort, it had various pools for families, kids and adults only too. The dinning was very accessible, lots of nice Canadians also stayed there. The rooms are very clean and the service is regular. Lots of activities to keep busy and themed evening entertainment was good too. The resort is ideally located near lots of activities in and around the Riviera Maya. The beach had rock along the coastline and the “updates” are a bit much. The noise at the children’s [... read more] pool was very loud, pay the upgrade and go to the adults section.

Hotel Roc Casa del Mar: Great resort, usual Cuba annoyances

I've been to this hotel many times, so I get privelege with them. I still ask for normal building as privelege rooms have baths instead of shower. But the hotel is pretty new, grounds are clean, beach is fantastic. They have a super imtertainment stuff, i like to participate in all of that. On Saturdays they have Cuba night where people can dance with professional dancers. There's a disco right outside hotel, it's not included though, have to pay extra. Usual annoyances: some things don't work, [... read more] and it takes a while to have them fixed but i know there's only 1 guy for the whole resort. Also I called for the cart to leave with suitcases about 5 times and other workers called for me and still I was waiting 40 minutes, almost missed checkout and my bus. Normal Cuba annoyances. Still I like the hotel, most workers will bend down backwards to make ur stay amazing, so I will probably keep booking with them.

Playa Vista Azul: Good resort

Beautiful clean modern hotel. Food was good for Cuba. Absolutely no night life, no disco. No beach entertainment. Bar at beach always closed.They advertise 7 km continuous beach.. false advertising! No paddle boats or any water sports like the hotel next to it. Entertainment at pool only. Staff hardly spoke English or French. Lobby has the worst service. Personally,I would never go back.. or recommend this hotel.

Ocean Riviera Paradise: Excellent rapport qualité-prix!

Cet hôtel est très bien entretenu, l'aménagement paysager est fort agréable et la nourriture proposée est à la fois très diversifiée et appétissante. Nous y séjournerions à nouveau sans hésiter. Le piano bar ne devrait pas servir au karioke.Chaque hôtel doit avoir au moins un petit coin tranquille et chaleureux pour les conversations en soirée.

Ocean Riviera Paradise: Beautiful resort!

People were very friendly and helpful Resort was spotless and well kept The restaurants were clean and loved that u didnt have to make a reservation for specialty restaurants ( except for japanese) If i had to point out something to improve, it would be the temperature of the food it was not hot at best luke warm Tours were good and on time Timeshare people backed down once you said no and were observant of your space It felt very safe Entertainment was great the shows were best i have  [... read more]seen at any resort

Ocean Riviera Paradise: Decent resort

Hotel was decent. I wouldn’t say it’s 5 star. Food was bland, had a hard time finding food that I liked. There was only one restaurant in the resort which I really enjoyed my meal. Staff were friendly.

Ocean Riviera Paradise: Not what I expected

The resort itself is very nice. It’s big and has good shows and activities. Pools and beach is good. but The service and food is not the best. We paid for privilege and the room wasn’t even set up ready or properly clean. I highly recommend to get the privilege if you are booking this resort. Manager Carolina was very underestanding and she helped us with our issues but we were told the next day that she is gone for a week. We were supposed to get certain things sent to the room but it didnâ [... read more]€™t get send on time. Also the reservations for the restaurants got mixed up. Overall the resort itself is good but the food and service is not more than 3 star.

Hotel Roc Casa del Mar: Amazing room, great staff!

The room accommodations were very nice, bathroom shower was a real treat. Staff was very friendly and always had a smile. The beachfront was great and a short walk from the marketplace! Would highly suggest this hotel to anyone.

Valentin El Patriarca Varadero: Dirty rooms!we changed hôtel!

When you come in the reception is dark not inviting and the rooms where discusting...they showed us diffirent rooms and still was discusting.The pathway was dirty with cigarettes,no air conditioning in the main area to eat!not the 4 stars it says.!!!!

Playa Vista Azul: Run down resort.

I have been to this resort twice now. My wife and I stayed at this place about 2 years ago (when it was quite new) and we had a wonderful experience. So, we decided to go back again, this time with the whole family and friends. This time, I was not happy with my experience. Just got back a week ago from this resort. The quality of the water on the pools is not the best and smells bad; the jacuzzi has stopped to work 6 months ago (that is according with their own staff), there is no bread for br [... read more]eakfast regularly at the buffet; and, on top of that we discovered cockroaches in our room on the second day of our stay. We complained and the problem was taken care; but the horrible experience had already ruined our stay. It seams like in the 2 years since we first visit the resort, everything has come down to the lowest standards of quality. Most of the fixtures are rusted, the hallway floors and staircases are stained and dirty, the elevator doesn’t work, the expresso-based coffee drinks are undrinkable and the staff (except few great people such as Ernesto in the Caribbean Restaurant and Carlos at the lobby bar) seems to be mad at all the tourists and tired of working for this hotel. We will certainly be looking for another hotel for future travels.

Valentin El Patriarca Varadero: Fun and lots to do

Clean, energy, no lines for food or drinks, spacious, rooms large and well stocked with water and linens. Staff always helpful, and easy to talk too. Beach beautiful and pools clean, swim up bar awesome. Lots of umbrellas and lounge chairs.

Hotel Roc Casa del Mar: Amazing resort

Entertainment team are the best, especially Emilio, Markus Food is alright, they can work on it to make it little bit better with more choices. Restaurants food were not that good.The Beach is so amazing Overall it is perfect

Playa Vista Azul: Ocean Vista Azul-Good resort

My husband and I were very pleased by our experience staying at Ocean Vista Azul during the Christmas break.The rooms were spacious, and clean. The only complaint was that the sliding doors were not working properly, and hard to close or open. More than one bottle of water left in the fridge per day, per 24 hours would have been best, and was an inconvenience to ask for more everyday. In our personal opinion, the food was good at the buffet, and the restaurants. We also liked the bbq offered [... read more] daily at the beach bar. The staff made an extra special effort to make Christmas Eve a real feast. The drinks were excellent and standard of spirits excellent. More greens would have been welcome but we understand Cuba might not be able to provide such things especially during the winter months. The beaches, and the ocean were beautiful and the nice part is there were no annoying people trying to sell excursions, and goods. No rocks on most of the beach. Lots of sunbeds available. Lovely sand. Though we don't vacation for pool life the pools seemed excellent and had activities offered. The staff was excellent especially Yamilla, Victor, and the other woman who work at the beach bar by the big beach, and Annette in the buffet area. Didiana was extremely helpful to us at reception along with other staff member. Bar servers in general did a great job and we spent a lot of time enjoying the lobby bar with daily entertainment offered every evening. We also enjoy the evening spectacles. All together it was a good experience and we will definitely recommend friends and hope to return. Other guests we spoke with were not as pleased as us, but it all depends on what you are looking for...everyone has different tastes. An excursion into Varadero on afternoon was enjoyable, safe, and easy. We are of the opinion that people should tip more as all the Cubans are extremely low paid and the tip is an act of mercy to help them live a little better.

Playa Vista Azul: Ocean Vista Azul-Good resort

My husband and I were very pleased by our experience staying at Ocean Vista Azul during the Christmas break.The rooms were spacious, and clean. The only complaint was that the sliding doors were not working properly, and hard to close or open. More than one bottle of water left in the fridge per day, per 24 hours would have been best, and was an inconvenience to ask for more everyday. In our personal opinion, the food was good at the buffet, and the restaurants. We also liked the bbq offered [... read more] daily at the beach bar. The staff made an extra special effort to make Christmas Eve a real feast. The drinks were excellent and standard of spirits excellent. More greens would have been welcome but we understand Cuba might not be able to provide such things especially during the winter months. The beaches, and the ocean were beautiful and the nice part is there were no annoying people trying to sell excursions, and goods. No rocks on most of the beach. Lots of sunbeds available. Lovely sand. Though we don't vacation for pool life the pools seemed excellent and had activities offered. The staff was excellent especially Yamilla, Victor, and the other woman who work at the beach bar by the big beach, and Annette in the buffet area. Didiana was extremely helpful to us at reception along with other staff member. Bar servers in general did a great job and we spent a lot of time enjoying the lobby bar with daily entertainment offered every evening. We also enjoy the evening spectacles. All together it was a good experience and we will definitely recommend friends and hope to return. Other guests we spoke with were not as pleased as us, but it all depends on what you are looking for...everyone has different tastes. An excursion into Varadero on afternoon was enjoyable, safe, and easy.

Hotel Roc Casa del Mar: Nice resort, shame they don't bother to tell you anything

The resort was nice, the food adequate to Cuban standards. It's just a shame that the rep didn't explain much at the welcome meeting... such as there are 2 areas to the resort... east side is quiet, west side is where the activities take place. You have to queue up for at least an hour in the morning to make your reservation for the a-la-carte. There is a limited menu at the snack bar (no pizza) although the food is always hot and freshly cooked from it. Also, it is supposed to be open 24hr  [... read more]but if you walk by around 10pm (ie after the evening show is finished) it is all in darkness and it was only after about 3 nights that we realized the staff are in the back with the lights off and it's only when a handful of guests enter the building and knock for service that they come out and put the lights on/resume service. Don't be surprised if you dont get allocated to rooms/blocks that you request upon booking... I'd requested block 11 ground floor and we got block 14 2nd floor. Also, small things that were annoying.. we had 2 rooms and after multiple ignored complaints we gave up with the safe in the rms... 1 was locked open and 1 was locked closed :-( also, lucky we had connecting rms as the room our daughter was using... the door didnt work for the 10day duration - she had to come and go via our room and the connecting door.