Iberostar Waves Costa Dorada: Great resort

Excellent grounds, v.helpfull staff, v.good food selection, top rate. Room was very well located BUT lots of problems with it. Fridge never worked(reported twice, no results).Water leak in bathroom ceiling, fixed after 6 hour leak. Room safe sometimes failed to open, needed staff help to open. Book and paid for a Oceanview room but was given a Pool view room instead, would not change despite me showing them my copy of booking paper. Despite all this, strongly recomm [... read more]end this resort and will go back again. Kids club and staff top notch. Evening entertainment very bland and mediocre. Beach crappy and rough.

Iberostar Waves Cozumel: Great Vacation Getaway

We've been on vacations to Mexico but this was our first time staying in Cozumel. In summary, we were not disappointed. The Iberostar property is clean, has very friendly staff and well maintained. Our room was on the second level of one of the cottages and although a bit small, was very clean and well appointed. We ate at all the restaurants and found to be fresh and delicious. Our daughter is vegetarian and had no trouble finding items to eat. The only minor criticism that I can mention is th [... read more]at some buffet items were sometimes a bit slow to be replenished but this happened only a few times. We never had an issue getting loungers on the beach although the finding a vacant pair around the pool after lunch was a challenge. Evening entertainment was fun and took place both in the main lobby followed by a variety of live shows in the open air theatre. We are a family of divers and enjoyed the onsite Dressel Dive shop. Its easy to see why Cozumel is such a popular scuba location. The beach was the only disappointment. Although clean and sandy, you'll need beach shoes to save your feet from the rocks when entering the water. Snorkelling at the resort was sub-par with the only fish found by the boat dock. That said, the beach itself is very clean and suitable for shoreline walks. We'd recommend this resort to our friends and family.

Iberostar Waves Costa Dorada: Great resort

Overall great experience! The food was amazing and the beaches were beautiful. The music played in the clubs could have been better but still not bad! I would skip all the al la cart restaurants (expect for the Mexican restaurant) and just eat at the buffet, the food is really good and offers a wide variety.

Iberostar Waves Paraiso Beach: Beautiful Mayan Riviera

We felt that this hotel was a fantastic example of what one should expect from a 4/5 star resort! The grounds were phenomenal with wildlife all over. Maintenance personnel were also prominent on the grounds and building facilities, as were security personnel. Water and ice were available from purification systems, so no health concerns. COVID controls were utilized in all public areas and dining rooms and COVID testing was available on site! We felt safe and comfortable for the entire stay!! Gre [... read more]at time overall.

Iberostar Origin Bella Vista Varadero: Fantastic time

Recently returned from a stay at the Iberostar Selection Bella Vista resort in Cuba and I can’t wait to return! I was on the 8th floor overlooking the ocean (Star Prestige Package) and the room was spacious, clean, modern. My brother and I enjoyed all our meals (we did not try the buffet), especially on the 11th floor where the staff were friendly, attentive and accommodated of all of our requests. I can’t say enough about the staff at this resort!!! As well the Manager was accessible, appro [... read more]achable and very helpful prior to and throughout our stay. This was my first trip to Cuba and some of the highlights would be - the Cuban people, beach, stunning scenery and finally the amazing coffee!!

Iberostar Origin Bella Vista Varadero: The best of Varadero!!!

The Iberostar Selection Bella Vista is an amazing hotel. The restaurants, pools, beach and staff are exceptional! Cuban beach’s, weather and hospitality have always been reasons to travel to this beautiful island, this hotel experience took it to the next level! If you do choose this hotel, upgrade to Star Prestige, it is well worth it! Cleanliness and safety protocols are a high priority. We felt very safe and had zero COVID concerns. In all, a hassle free amazing vacation!!!

Iberostar Waves Punta Cana: GREAT RESORT

we,ve always enjoyed our stays at Iberostar our # one go to resort in punta cana . this year we could tell lots of new employees were being trained after 2 years of Pandemic . lots of familiar faces

Iberostar Selection Ensenachos: Huge resort, lovely beach

The hotel is massive, and with the limitations of access to parts , the inter hotel transport leaves much to be desired for anyone on a schedule. Allow 40 minutes to an hour to get a ride from the main lobby to the Coral lobby. The guest services butlers do the best job they can with what is available. The issues of Cuba remain supply chain. You certainly can't make any crisicisms of the beach and water. They have plenty of Palapas and although the beach loungers have seen better days, they [... read more] do the job. No chairs on the beach, so take care of your back. All of the staff, with the exception of one, were more than helpful. Very engaging and appreciative of any tip or gift they recieve. None is expected. Note take Canadian currency, and tip in US ones. Since using coin is not good. It's heavy to carry and the Cubans can not change coins in any Bank. As is normal for all countries. The ride to the hotel(90 plus minutes) from the airport is long, but the tour guides usually do a good job at educating you on the cities, towns and history of Cuba. The Coral level is very quiet, the hotel was not at capacity, so one physical restaurant managed to morph into 3 or 4 different a la carte dining places. To be very honest, try the buffet. The food options are many, even though it is hard for them to get supplies. Feel free to instruct the chefs cooking your chicken, pork or beef to not over cook. Meals can become repetative, this also speaks to supply and reduced numbers of guests. Check in was a bit confusing, there seems to be simple solutions to streamline processes. Consistancy is key. Mask wearing was generally done by most guests and all staff. Enforcement was a bit spotty. But you never felt unsafe. The cigar lounge was not open, to my dismay, however the lady workign in the shop is most helpful and pleasant. Do not buy the cigar torches there, they're better priced at home ( $40.00 USD) get the regular lighter for $2.00 USD. The beds are firm and comfortable. Our towels in Coral level were changed daily and the beach towels were in the room and also changed daily. The jaccuzzi was great! A lovely way to watch the stars and sunset. The rooms in the Coral Level were amazingly Huge. The beach at the main building was wider and busier than the Coral level, the bar and lunch area at the main beach were hoping and service was outstanding. Food was good. I've been to Cuba pretty much every year since 1983, seen a lot of hard times, and a lot of better years. The people the safety and the water and beach are all worth the trip. This was our first trip in 2 years, it was interesting how I almost forgot travel routines and how to pack. But the rapid testing was efficient and the need to ensure you complete your Arrive Can , get your emailed reciept! is essential. The WIFI, not surprising is best in the main lobby. Coffee is delicious and don't forget to check out the 24 hour snack bar behind the lobby bar. The Spa is beautiful and my husband took advantage of the massage. This resort may get a second visit from us in a few years...or at a lower price. Have to mention a special thank you to Augustin at the beach bar at the Coral. He did a great job, became a fast friend and kept pace with delivering drinks to you on the beach. He's a sweetheart! Diana and Yandry are butlers at the Coral level, are sincere and not overyly enthusiastic. The bartender Anile( sorry I'm sure that's not how you spell your name) was excellent, very attentive and a true tallent. Thank you for the dance Yamilla! Unfortunately I lost my rings at the hotel, and they were not recovered before I left. One was my father in laws which was the major heart break. I hope some kind soul finds them and I get them back. Next trip , jewlery stays at home. OH the best improvement is the wrist bands so soft and comfortable. The only way to improve them is to put a chip in as your door key. Beautiful gardens and it was winter. Gardeners work hard, reward them. They don't get tipped...so make the change and give them a few of your tip dollars. The pools should be salt water. very clean!

Iberostar Coral Holguin: coral level at Iberostar selection Holguin Cuba

The hotel was excellent in all respects. The wait staff, housekeeping, bartenders, butlers and reception were so accommodating responding to any request with a smile. The massage professionals were fantastic. Better than many massages I have had at home in Toronto. The food at the various restaurants was excellent.

Iberostar Selection Paraiso Lindo: Amazing resort!

Everything was of excellent quality: the service, food, drinks, sports activities, a la carte restaurants. We also liked so much the coffee, snacks, sweets! Would gladly go back next winter with family and friends. Highly recommended!

Iberostar Coral Esmeralda: Great vacation spot, lovely, warm people

We had a great stay here! it’s a small resort but very new and kept super clean - the beds and pillows are very comfy, and the rooms are giant compared to other resorts, which is actually a nice luxury should you want some time away from the sun. Wifi was available across the entire resort, and we even got a bar of signal on the beach - great if you’d like to stream some beach music Entertainment staff was nice and tried to get the party started, but given the size of the resort and  [... read more]the general demographic, the shows would start at 9:30pm and end by 10:30, so there’s no disco after. Lobby bar open 24/7. Food was really good considering it’s Cuba, and the buffet > a la carte restaurants, but it was nice to get a change of scenery. Beach has the softest white sand and the water is great, and they rake the seaweed on the beach. Honestly, The sea weed is not a big deal IMHO. Service was lovely and the staff was attentive - bring a couple of books and some games and you have a proper vacation ahead of you!

Iberostar Origin Playa Pilar: Relaxing vacation!

Had a great trip. The room and ocean view were amazing. Food was good with very attentive staff at the buffet. Food was served by the staff which was nice and your hands were sprayed with sanitizer before entering any dining areas. All staff were masked. The grounds were well maintained and well laid out. There were plenty of chairs and palapas on the beach. We didn't use the pools but they were nice. Yenia in customer service was amazing and helped us with all our requests. Every staff mem [... read more]ber was friendly with a ready smile. The animation team always had something on the go. The drinks were great and red or white wine were always available. The only thing missing was tea but the coffee was great of course! The covid antigen test was easy to have done at the hotel.

Iberostar Origin Daiquiri: Daiquiri is like coming home!

Just got back from 10 glorious days of sun, sand, & total relaxation….Although i have been to the Daiquiri many times, this was my first solo trip there, & it was amazing! People are the best here, & treat you like family…. Beach is just as stunning as ever, not at all crowded due to the closed resorts… it was fantastic! Food, as always, was terrific, service impeccable. I had to change my reservation 4 times due to Covid, but it was well worth the wait! Seriously needed to recharge my bat [... read more]teries after 2 years of no travel, & it was highly effective! One thing that repeat travellers should know is that the CUC currency has been made obsolete! Most resorts will take Canadian money, but it’s treated as American! The stores are urging people to use credit cards…. If you have American dollars for tipping, the Cubans appreciate it! Enjoy 😎

Iberostar Coral Esmeralda: Iberostar needs to address supply issues

This hotel is brand new and very nice to look at. Rooms are lovely and the beach is great if you want to walk a long way. However, we encountered significant supply issues while we were there at the end of February. We were told on arrival we couldn't drink the water and yet there was not drinking water provided in the room and this problem persisted throughout our stay. Our room also had a half roll of bathroom tissue and this again was very difficult to get stocked, There were nice dispe [... read more]nsers for soap shampoo etc, but these were empty. Our room was finally stocked properly five days after we arrived (presumably when a shipment came in). I'm all for Iberostar trying to eliminate the use of plastic water bottles and this is a great initiative on their part, however the fact remains that guests do need access to the basics, including clean drinking water and they need to sort out how this will be achieved.

Iberostar Coral Esmeralda: Wonderful all around!

Simply delightful all around. No complaints. Magnificent beach, resort, food and service. Strongly recommend. It’s a resort to relax. The staff were wonderful at all times. It’s all new and in good condition.

Iberostar Coral Esmeralda: Wonderful Getaway!

This brand new, small, adults only hotel (opened Dec. 2021) is beautiful. The whole resort is made up of only 7 buildings containing 18 rooms each. The rooms are modern and spacious, beds are very comfortable and bathrooms are huge with a separate tub and large glass shower. Daily housekeeping was great and our room was always clean. For the difference in price, we recommend booking the ground floor swim up units as you get your own pool chairs and umbrellas while the other l seating and umbrell [... read more]as around the pools can be limited and the sun is very hot in the afternoons. However, the second floor ocean view rooms are also lovely and quieter as they face the back and ocean. The grounds are beautifully landscaped and will only get better as the plants grow and mature. The main buffet has a good variety of food at every meal and the service is always wonderful. There was only one of the three a la carte restaurant operating during our stay, alternating between the a la carte restaurant menus on different nights. This meant that we could only get 1 a la carte reservation during our week stay. Hopefully this will change as things continue to open up. While the food was good, with many options available, and you will never go hungry, do not expect the 5 star food creations you might be used to at resorts in other destinations. The snack bar is open 24/7 and you can get room service from their menu, comprised mostly of Americanized options such as burgers, pizzas and fried chicken. The cigar bar, although nice and staffed with the most wonderful people, did not yet have cigars (due to Covid and licensing delays). We wished this had been clear as we would have brought cigars with us. There is no where to buy cigars close to this resort. The daily/nightly entertainment team is wonderful and will motivate you to participate in dance lessons, bingo and trivia. The massages are well priced and very good, and the benefit with booking a massage is the ability to also stay at the spa for the day and use the jetted tub, sauna and steam room. The spa area can also be booked (free) for a private 2 hour period. The beaches in Cuba are stunning and this one is no exception. Different shades of blue in every direction. There are a good number of beach chairs and palapas available but if the resort is full, you may be stuck without a palapa. There is a beach bar and you can have drinks brought right to your chair. On calm days, they also offer free catamaran rides. The best kept secret of this beach is a small secret beach and lagoon! If you walk to the right, all the way to the end, you will reach the point where the ocean meets a lagoon with sandbars (when low tide). Depending on the tide, you may have to walk and climb on rock and it is imperative to bring foot wear and be solid on your feet in order to get there. The lagoon offers a shallow area where you can see, feed, swim and snorkel with various fish and crabs. We did not attempt to swim to the sandbar as the currents appeared strong and we did not have any life vests and are not the strongest swimmers. Must also keep in mind that this is far from the resort and no ability to get help/warn anyone if anything happens. It is however worth the trek there, even just to view it! We really enjoyed our week at this resort and feel it will only improve the longer they are open. If you are looking for a calm and relaxing vacation, this is a great option. It is a very secluded area and currently the only resort open in that area for the time being (others being built).

Iberostar Waves Paraiso del Mar: Love this place!

Beautiful grounds, great pool and friendly staff. The food was great as well, although slightly less variety at the buffets than during our previous visit. Masking compliance by staff was excellent, however I would have preferred they wear KN95s or medical grade rather than fabric ones. COVID19 testing organized by the resort was easy and quick. We had our PCR results in approximately 12 hrs.

Iberostar Origin Laguna Azul: Great trip great value

Iberostar was a lot more then I expected.beautiful lobby,fantastic staff Rooms a little old but clean and beds were perfect. Lots of hot water and good pressure for showering Bathtub a bit hard to get in and out of for us old farts. 16th block was perfect for view of pool and ocean. Not too far to walk to lobby. We had 4th floor Was a great view. But lots of stairs cause the elevators were either not available or slow. Italian and Japanese restaurants were really good. We brought litt [... read more]le things to hand out to workers. They really appreciated it (dollar store reading glasses, baby items. Candy, gum, aftershave, tooth brushes and paste sewing kits). Never had to fight for a lounger around pool, we always picked side far from the kids area. All and all it was a perfect resort for the money

Iberostar Waves Paraiso del Mar: Great Experience - again!

The resort continues to offer excellent service. The buildings and grounds are exceptionally clean. The staff are friendly and are very accommodating. With regard to COVID-19 we felt completely safe and found that the staff were very diligent. I was happy to see the change to the water dispensing systems as a means to reduce the amount of plastic waste.

Iberostar Selection Rose Hall Suites: Simply amazing!

It was a distinct pleasure to stay at Iberostar Selection Rose Hall Suites in Montego Bay in February 2022. The experience was very wonderful and excellent. Front desk and guest service were very helpful. Housekeeping had the rooms very well kept and tidy. The grounds at the resort are actually very beautifully landscaped. The food was very delicious (breakfast, lunch and supper). A la Carte dinners were exceptiionally tasty and the staff were very nice to us. Hands on manager (Rash) at the A la [... read more] Carte dinners was also excellent. We had excellent tours through JTL - Dream catamaran, bamboo rafting and of course 9 Mile (Bob Marley)!. JTL staff at the hotel were very helpful and supportive. We wish we could have stayed longer and, needless to say, we are already planning our return visit. It was nice to have the Covid testing on site and results were promptly available. All in all it was an excellent experience. Kudos to you all staff!!