Iberostar Selection Esmeralda: Quiet Resort, Friendly Staff

Beach: Stunning. Turquoise blue water, powder white sand, nice breeze. Pools: Nice, large, Chairs in need of work. You need to get one of the lifeguards to help you setup the chairs as they fold and they have to tie them in place. Food: Meh. Very repetitive. Even the a la carte menus were just ok. We always went to the buffet after as the a la carte serving sizes were quite small. Rooms: Descent. The louvre door to the water closet is kind of weird. I found the room spacious with decen [... read more]t sized balconies. Grounds: Very well kept by the gardeners. Bars: The one pool bar was closed all week. The others were pretty good. Drinks are made from a powder but still tasty. Lobby bar=Great coffee beverages The resort was only about 20% occupancy when we were there (very quite). At times our kid was the only one at the kids club but she really enjoyed the kids club leader (Maria).

Grand Aston Cayo Paredon Beach Resort: Great Resort

Beautiful, long beaches, with shallow water to ease into ocean. Rooms comfortable and our building had excellent cleaning service and lots of hot water Staff extremely pleasant. Snack bar and Beach bar were favorites. Food was good and no shortages of beverages. Entertainment a bit disappointing but first performers around 7:40 or 8:00 thoroughly enjoyed, as was the Sunday night rock band. Would definitely go back to this resort.

Vila Gale Cayo Paredon: Great resort

This was our very first time in Cuba and I’m so glad I picked this resort. Had a great experience. The beach is beautiful. Pools are nice and clean. Hotel is clean. Rooms are clean. Most of the staff is friendly. food was great for Cuba . Never ran out of anything. Had eggs every single day! Will definitely go back to this resort!

Grand Aston Cayo Paredon Beach Resort: Amazing Resort

We loved this resort. Very clean and well kept Gardeners always busy and cleaning staff are impeccable. Certian times of the day there were line ups for food. The family side of the resort was very nice. Would love to take my grandson to this resort

Melia Varadero: Great resort!

One of the best we ever went. Great service, clean, very good food selection. Recommend! Beautiful beach. Always umbrellas available. Pool area not that big, but good taking care of. Entertainment can be improved a bit, specially the evening shows.

Blau Varadero: Blau Varadero

One of the staff stole my cell phone other than that the resort was pretty good food was alright except breakfast who eats smashed potatoes and fish for breakfast they need to research better selection for food

Hotel Rancho Luna: Economy hotel

Staff can be friendly. Room was clean and comfortable. All public areas are kept very clean. I have stayed here several times. Please keep in mind Cuba is strained right now, power outages etc.. The hotel was not affected by power outages and I had great cell phone coverage while at hotel. I use telus.

Memories Caribe Beach Resort: Amazing Resort

Great resort, good drinks and nice beaches. Definitely for the older crowd so if you’re going to party i’d recommend somewhere else. But for a chill relaxing time it was amazing. ( don’t get me wrong there was still some very fun late nights ).

Grand Muthu Cayo Guillermo: Incredible resort

This place was amazing. The staff, the other guests, the food, accommodations, pools all excellent. One staff member in the buffet area, Janette was very helpful and outdid herself! Would highly recommend this place and look forward to our return! Bartender Danny was also incredible!

Sanctuary at Grand Memories Santa Maria: Hotel is getting bad

This was my 6th time at this hotel in the past 2 years. Used to be very nice and no shortages. I was there the first week in January 2025 and all was still good. My last trip at the end of March was not that good. Bars did run out of rum and even cola. Food is very limited. Mini bar now only consists of 1 pop and 1 water per day. They are pushing the prestige members and are mainly catering to them. I was only able to get into one Ala carte all week, it was always full. Beach and pool  [... read more]chairs can be hard to get. Most of them are taken by 7am even though no one is around. Beaches and staff still amazing and good service.

Sanctuary at Grand Memories Santa Maria: I would not go back

The people in the beaches were amazing. The facilities were extremely unsanitary. There was no hot water in my building the entire week. It was also no power for two days. A lot of shortages on beer and rum. The food was terrible. And the bugs were definitely out biting. I would consider this hotel to be a two star. I’ve stayed in Cuba about five times now and this was one of the worst. We weren’t able to get an à la carte dinner. A young lady was electrocuted in the pool while we were there. I  [... read more]have nothing really good to say about the resort other than the people and the beaches Were great..

Valentin El Patriarca Varadero: Valentin Varadaro

We went last minute and were very satisfied with our resort.We went understanding the shortages Cuba is experiencing and were fine with everything.Would have preferred a little more variety at the a la cartes but staff was always amazing and loved the entertainment.Will be back!

Playa Pesquero: Fantastic Resort! 5 star quality!

My husband and I spent a week (7 days) at Playa Pesquero resort - Premium section (March 21 - March 28, 2025). First, if you're considering staying at this resort, Premium is the best way to go! Our flight was delayed 4 times and we ended up arriving to our room late. The room was massive and so clean! Our butler service delivered to us a late night meal because we were so hungry. The Premium restaurant was our favourite place to eat. The food was so fresh and tasty and the staff was so ea [... read more]ger to please! The Premium side of the beach was less occupied than the regular side and we had no issues finding shaded places to lounge daily. The gentleman bringing us drinks was quick and friendly. When not at the beach, we spent time at the Premium pool, which also was less occupied than the regular side and the snack bar attached served amazing food (highly recommend the premium club sandwich). The staff at the Premium snack bar were so friendly! Our room was the best room we have ever stayed in while visiting Cuba! The outdoor shower was amazing and the jacuzzi tub was so relaxing after a day in the sun! My husband and I have been to multiple resorts in Cuba, but we are already planning to return to this one as soon as we can! Our stay was that great!

Melia Cayo Santa Maria: Beautiful Holiday!!

Had a wonderful trip, the Meliá Cayo Santa Maria was a lovely hotel!! Grounds were beautiful, Staff was exceptional! Our housekeeper Zailyn was perfect!! So were our waitresses and waiters, the gentleman that delivered our bottled water, bartenders, All the staff were!! The beach is fantastic and you can walk a long way in both directions! Heavenly! Food was actually good for Cuba! Pizza oven was broken but got fixed just before we left! Fresh grilled chicken breasts, pasta station, and even  [... read more]had lettuce and great salad toppings! Cucumbers, carrots, peppers and tomatoes!! Olive oil always there but no vinegar! Breakfast was good omelettes, no bacon and no syrup for the crepes but had vanilla and chocolate pudding for toppings! Lots of delicious fresh bread and desserts! Ice cream was delicious as well and several flavours were always available! A La cart restaurants we went to were Japanese and International. Both were good! I heard the Italian was very good also! What stands out especially was the entertainment!!! They had the best every night!! The dancers and shows were superb. Much better than I have seen at some Mexico and Dominican hotels!! They were so talented and was a joy to watch! Had a fire guy one night who juggled etc and was excellent! Always had hydro and lots of hot water!!! Beautiful gardens and pools with swim up bar! Towels available every day! Please consider going to this wonderful resort!! We will return!! Thank you Melia!

Sanctuary at Grand Memories Varadero: Nice Resort

We stayed in the Adults Only Sanctuary part located behind Grand Memories. Our room was perfect, the bed comfortable and our mini fridge was stocked every day. The buffet food was good and the a la carte restaurants were great! One need of improvement is having enough golf carts to take people back and forth between the 2 main buildings. There were many older couples and some others with mobility issues. It was a great week!

Resonance Musique Varadero: Nice resort

The hotel was very nice, clean, and I had no issues with my room in building 38. Lots of hot water, bottles water, wine on day two, large towels and the cleaning ladies were very nice and accommodating. Negative comments; entertainment was very repetitive and boring, music did not meet the adult only age group, shortage of beach/pool chairs, premium liquor never available, constantly running out of vodka (bring your own from duty free), bring your own condiments, bring a book resort boring durin [... read more]g the day. Positive comments; the Spa was amazing and Vickie and her team were amazing, best massage/ honey facial I have ever had, food was good, the Sunwing dinner was excellent, Sunwing Rep was very nice and at the resort everyday to answer questions and book excursions. The up grade at the airport for departures was worth the money. Between the two resorts there is a lot of walking could be difficult for people with disabilities. The only positive to upgrading to harmony would be access to all facilities.

Resonance Musique Varadero: DO NOT BOOK - False Advertisement

My husband, myself and another couple (both couples on their honeymoon) were referred Resonance Musique Varadero resort by a travel agent (Colleen Scott - TripCentral) due to the upgrades that were an option listed on the website. We ended up booking (March 24/25-March 31/25) this hotel because of all the listed upgrades (Harmony Club). Upon arrival we were very unimpressed with the "private" check-in as it was a table squished to the side of the regular check-in area. We ended up having to use  [... read more]the regular check-in as there was no computer or anything at the “private check-in/lounge” for Harmony Club members. We received our warm “welcome cocktail" of Prosecco with staff that were very unimpressed to be there. We were yelled at more from staff to get out of the way then we were smiled at. We were told we do not get early check-in and would have to wait ~1hour to get our room. Our bags were put in a room that was not locked and anyone had access to including the cockroaches. After a terrible arrival experience and not at all a "private lounge/check-in" like we expected. We were already put off to say the least. We did not receive a “welcome gift” or mini snacks as the staff hid the couple pieces of what looked to be like croissants in the back room where we found them eating not long after our arrival. We finally received our room after about 1.5hours and were immediately mortified due to the amount of mould in the room. The mould extended from the room, the showers (taps included) to the safe; which was more like a living organism. The beds were broken, the linen had blood & dirt marks all over, the mini fridge was empty and was rusted out and warm, and no towels in site (beach towels or bathroom towels). We went to leave to go talk to staff about the state of the rooms when we noted that our safe did not work (not that we were using it with the amount of mould), nor did our door lock. The door could be pushed open with ease and without a key card. After discussing with staff the "exclusive residential area" we were suppose to be in with the Harmony upgrade, we were told that there is not a specific building for the Harmony upgrade and that the upgrade was "for the service not the room". We were very taken back by this as the rooms clearly show and upgraded and much nicer room when we booked. We had been switched rooms almost 4 times in one day due to; lack of cleanliness, doors not locking, toilets not working or an overwhelming smell of sewage that caused migraines and breathing problems. The only two options were to replace the linen or move to a room with two single beds. We decided if the linen was replaced and the mould was cleaned we could stay in our room - none of this was done. We decided on that option because we were on our honey-moon and not going to stay in a room where we couldn’t even sleep together; and was not any cleaner (dirty linen, warm unstocked mini fridge, mould throughout). The other couple was given another room as the mould was much worse and the blood stains were other bed. We kept on being told, “tomorrow they can try to fix it but can’t guarantee anything”. We felt very discouraged at this point and didn’t even want to be on our trip anymore as we felt like we had been wasting it trying to have basic amenities that are advertised. On top of the lack of "exclusivity" that were paid for there was no exclusive pool area with fruit/cocktail delivery, the mini-fridge in the rooms was not stocked with anything, and we had to argue with the front desk to get a bottle of water - which we never got. Needless to say the "Harmony Club" inclusions that are listed on the AirCanada Vacations website that we thought we were getting were very much not given at this hotel. Over half the list is not offered according to the staff at the hotel. To say the least the hotel should be taken off your website as both couples feel victimized and lied to regarding the vacation we thought we were booking. When our AirCanada rep arrived on the Tuesday (day after our flight) we expressed our concerns and falsified guarantees. We told him we asked to even more to the Resonance Blu as it is the same resort and another couple we met was given that option. We were met with a hard no from the resort staff as “its not the same and is completely booked out”. The AirCanada rep talked with staff and again the only response staff gave was “oh tomorrow”. We had finally had enough as we were now day two into our 7 day vacation that is being wasted. We told our rep he either needs to move us hotels or we are booking a flight home that day as we could not stay there. He was able to secure us a spot at the Grand Aston but at a $424.80 charge per room for the remainder of the stay. As well as pay for out own transportation to get to the hotel (with all our belongings). At that point we wanted out of the nightmare that we were in and left to the Grand Aston. However we could not get a room there until the Wednesday afternoon. This meant wasting another day of our short trip. By the end of the disastrous beginning we only received half of our vacation and had to pay to get out of it. After our first day (March 24, 2025) we reached out to the travel agent that initially recommended this resort via email with urgent matters and how to leave and we still have not received a response from her (April 2, 2025). This was not our first choice but we were unfortunately swayed due to the "inclusions" that were very much falsified. This hotel will only greet you with false advertisement, little to no service, mould/blood in your rooms and broken beds. The staff were very unpleasant and will ignore you when trying to order food or drinks. The pools were not turned on during the time we spent there and the water was not circulating which caused algae and scum build-up in the pool. Staff would be working at night to attempt to find "company" for the night. We were told by the rep we were dealing with at the resort that this is a common theme that he has been dealing with when coming to this hotel and is also greeted with complaints due to the state of the hotel. Fortunately, he was able to help us move resorts for a cost. If you are looking for a poor experience, with loud music until 4am, inedible food causing food poisoning, grumpy staff, broken beds, and rooms that are a Biologist dream then this is your place.

Paradisus Princesa Del Mar: Fabulous resort

This place is great. The food is terrific, bread, eggs, fresh fruit and veg everyday. The ocean and beach are amazing. And the staff! Everyone is just lovely and they do everything to make the guest comfortable. I highly recommend. 4/5

Paradisus Los Cayos: Very nice resort

Clean and spacious room. Too bad other side of resort was not open but that’s ok. Pool could have been cleaner. Entertainment by pool n beach were great. Beautiful beach. Food was not bad considering it is Cuba.

Melia Cayo Coco: Amazing Staff

Resort is well run. Staff are extremely friendly and helpful. Beach is large and kept clean. No shortage of beach chairs. Food was good. Yanelis and Dayan at the pool snack bar are friendly and efficient. Omar, Joel and Yordy at the buffet are always smiling and greet you when you arrive. Entertainment staff Yaneisy, Lea and Horito kept us well entertained. Issues with the safe and shower were attended to promptly and efficiently.