Riu Emerald Bay: Very nice and friendly

Very clean and friendly except the bar pool could have used a little more attention. Our preference would to return to the Riu Santa Fe in Las Cabo before Mazatlan for this reason and the food quality was better in Cabo.

Occidental Cozumel: Great Beaches and snorkeling

The hotel had a lovely Mexican flair. It was spacious and felt uncrowded even though I think it was completely full. The staff were friendly and tried to be helpful. The front desk was a bottleneck at times not having enough staff on to satisfy the crowds during peak times. The room was spacious, neat and well kept. Everything worked pretty well. Water was well stocked. External noise was minimal. The food was ok. It was plentiful and cooked well, but It was not gourmet. We ate of [... read more]f the resort a number of times to get really good seafood. In my mind it is the beaches and the snorkeling that really made the hotel stand out to me. The beaches were a lovely sand , there was lots of room and I never had a problem getting a beach chair. The snorkeling right on the beach was great! I didn't spend much time by the pools but they looked well kept and the people seemed very happy. The nighttime shows were intimate and alot of fun. Lots of dancing and different costumes. I liked the layout and the size of the resort. It was big enough without being too big. Everything was within a comfortable walking distance. Overall, a great value for a fun vacation.

Allegro Cozumel: Good Value Resort

The hotel was average. Breakfast probably had the least selection but they had the classics so it's not like you have to go without. Rooms were small, but clean. Amazing beach and service which made the average things okay. Entertainment was good and the island itself had lots to offer. All in all it was a good vacation for the price we paid.

Allegro Cozumel: Great Experience at the Allegro, Cozumel

Hotel is very clean, newly renovated rooms, food is very good, with a wide variety. Beach is amazing. Was a little disappointed that the palappa's/shade shelters were removed from the beach area. Would recommend they put them back. Hard to find much needed shade in +30 weather. Staff was very friendly and accommodating.

Hacienda Buenaventura Hotel and Mexican Charm: It is what it is...

Zero complaints about the staff, rooms, wi-fi, pool, beach area, bars, location or dining. There is also a huge local grocery store and a pharmacy a block away that has anything you could ever want in case you forgot it at home. However, we did not realize that the pool and pool bar would be jammed up with so many locals. I did witness a local guy having sex with his girl "quietly" one afternoon in the heavily packed pool. Also I watched a bird poop in one of the salad containers at the outdoo [... read more]r BBQ night. After finally finding an english speaking staff member, they removed that salad from the buffet. A wedding was going on one night just behind the pool area. It was very loud and confusing because the pool area had a local band every night and the wedding had its own DJ. You can hear everything that happens outside in your room, but they did have everything fairly quiet by 1am every single night. There were a few private parties going on in the hotel, but most didn't last much into the night. There are things that are out of control of the hotel and its staff. They certainly were not at fault for any of the events that I had witnessed. Our room was spotless. Not the most secure looking place, but very clean and air conditioned. The bed was surprisingly comfortable, believe it or not!

Blue Bay Grand Esmeralda: Absolutely one of the most beautiful resorts!

Our room was always clean, as well every room was always clean and presentable. The food was tasty and always plentiful. I would go back in a heart beat, and would recommend very highly to friends and family.

Bahia Principe Explore Coba: Very Good Resort

Grounds were immaculate. The Room was a little dated but very clean. The Public Areas were very good. The meals had an extensive variety but the taste could be improved upon. The shuttles between the room and the main lobby were frequent but the shuttling between them is not something that i particularly liked.

Riu Santa Fe: Great Resort

Everything about this Resort is great, it is always clean, the staff is friendly, the food is however mediocre at best. But what is NOT up to par is the wine. The wine that they serve at the buffet, as well as all the specialty restaurants tastes like petroleum......absolutely the worse wine I have ever had, it is COMPLETELY UNDRINKABLE. When we asked for another wine, that would be better than the first one they gave us they came back with the exact wine, different bottle. I think there should  [... read more]be at least 3-4 different wines to choose from. This made us go out of the resort for dinner instead of having to endure this horrible horrible beverage they call wine. Will probably NOT stay here again due to this very reason

Sandos Caracol Nature Resort and Water Park: Really Good Resort

The rooms were really comfortable, the grounds beautiful with many animals here and there as this was an eco resort. The restaurants were varied and the food was very good. We spent most of our time at the large pool and beach.

Bahia Principe Explore Coba: Not Coba-setic

Upon arrival at this hotel, even though my husband and I were on the Royal Golden program, it was evident that this resort hasn't seen a five star rating in 20 years, even though it is still touted as one. It is worn down, short staffed and to add to your pleasure the staff for the most part was rude and not helpful. There were a couple of exceptions, which I will get to shortly. We requested a king sized bed and were assured that all the Junior Suites for the Royal Golden (RG) Package were [... read more] king sized beds with good views. What we got instead was a surley consierge at the RG check-in telling us that they had no king sized beds but they were willing to push the two doubles together and put a piece of foam (seriously foam) on top and make it into a bigger bed. Umm no - I told him that this would be unacceptable, and that he should find a way to move us to another part of the resort (there are 4 of them in the same vicinity all owned by Grand Bahai Principe) where we could at least have a proper bed for a couple. He flatly refused to do that and didn't even try to accomodate us in any way. WE did NOT get our welcome cocktail, nor were we greeted with friendly staff. We took the room because we had no choice. The room itself was absolutely filthy. I wouldn't have bathed my dog in the jacuzzi bathtub and there appeared to be a blood stain on the bathroom lightswitch. The mini fridge had two beer, two little bags of chips, a snickers and two juice boxes in it. When we called to request a couple more beer for the fridge they said that was our daily allottment and that there were plently of bars around we should go to one of those. I asked to be transferred to the "public relations" person, as the resort calls them because frankly I was getting sick of the NO CAN DO attitude. Jesus, the original surley consierge transferred me to a desk he could see from where he stood (I know because this is where we checked in) and he not only knew there was no one at the desk he never came back on the line. I called again only to be transferred once again to the same desk by Jesus. So I finally decided I would go back to speak to Jesus face to face. I asked him why he kept transferring me when he could clearly see there was no one at the desk. He put his hands together in a prayer like gesture and said (very sarcastically) oh I am so so sorry. I told him that I felt I should talk to someone in the main check in, Which I did. This is where I met Barbara...Barbara was a petite woman but she was all business and packed a big punch and it would seem some authority by which to make a difference in how our vacation turned out. She saw we were not happy and took the proverbial bull by the horns! She offered to move us to their Adults only resort Sian Ka'an. For that we are truly grateful. The Sian Ka'an was a lovely experience and deserves a whole other review (which I will write as well). But seriously folks, run from the Coba. We have been to the Mayan Riviera a half dozen times and have stayed in a few different resorts but I have never seen the likes of Coba. Never again.

Grand Sunset Princess: Great

It's was great clean very large lots of area but the food was just average at best some night were better but over all wasn't the best but that is our only thing that wasn't great oh wis they had and adults pool

Riu Flamingos: Great Family Resort

The staff make the difference at the Riu. The location is great and so was the food. It was all a very pleasant surprise and good value for money. The staff were friendly, attentive, and professional,.

Grand Decameron Complex Bucerias Trademark: Great Resort

This resort is a great size, not too big but big enough to have variety in foods, bars, pools etc. Adult only pool gives a quieter location. Yoga on the beach every morning. Great shows at night. Beach is great. Bucerias is so close to walk to and check out all the markets there. Five A La Carte restaurants to choose from. Two buffets. All in all a great location with great value. I would definitely go again.

Grand Sirenis Mayan Beach: Great resort

The Grand Sirenis was a good time. Very clean hotel and we enjoyed our stay. The spa is fantastic!!!! The service was solid but not great (as in I've had much more personal service at other resorts). I think they were very focussed on providing service to their new members club and therefore wanted to show the value in joining but only being so so for us regular folks. The food was good but not great, although Mexican night was very tasty at the buffet. You'll get lots of walking so you ca [... read more]n have your tequila and not worry about weight gain lol. There were tons of families at this resort, so not recommended if you are looking for some quiet. The lazy river was great. Beach was good (a bit rocky walking in so watch your feet). All in all a really good time was had!

Bahia Principe Explore Coba: Amazing Family Friendly resort!

It was our first time in Mexico, and I have to say it exceeded my expectations! The hotel is very clean, modern and the people are very friendly. We traveled with my 4 year old and he spent 3 days at the Kids Club! He loved it and my husband and I got to spend some time at the beach and adult's pool knowing my kid was having fun and in good hands! We did two excursions, one to Tulum and another one to Xcaret, totally worth it! Food was excellent!

Bahia Principe Explore Coba: Been to better Resorts

Not impressed I think says all Resort is way too big lot of time is wasted waiting for shuttles to get to beach etc , food is plenty but if no taste, waiter service is poor for a simple order of water we had to remind three times, language is an issue, front reception are unfriendly and non-cooperative .

Catalonia Playa Maroma: best hotel ever

It's was great.... very clean and beautiful layout. All the workers at the resort were very friendly and helpful. The food was great and I also enjoyed the fact that you didn't need to make a reservation for dinner

Grand Sirenis Mayan Beach: So so resort.

This hotel is a little outdated and could definitely use an update. I found the service to be slow at the buffets and bars. They need more than two bartenders at every bar. It was supposed to be a 4.5 - 5 star resort, but I've stayed in 4 stars that were a lot nicer. On a positive note this was my first visit to the Mayan Rivera and I loved the area.

El Cid Resort Castilla: Nice resort for the price

We enjoyed most things about the resort. The beds were comfortable, the staff very accommodating, friendly and helpful, and the food was good with enough variety to keep us satisfied. The resort was also kept very clean. It took us a day to understand our parameters of what parts of the four hotels we were allowed to use. On the negative, there were four El CID hotels grouped together and it was frustrating To be told we could go somewhere, but then turned away when we got there. In the end thou [... read more]gh we were just as happy to stay at "our" pool and buffets. The price was right for the hotel for sure and we enjoyed our stay.

Iberostar Waves Quetzal: Great resort with beautiful sandy beach, friendly staff, amazing jungle

We had a great time during our stay at Iberostar Quetzal. We stayed from April 7th to April 14th The weather was pretty good, day time temperatures during our stay were around 30 degrees Celsius and it rained only once but at night. Some days it was windy at the beach. We found the Iberostar shows and staff performance better than in other resorts we visited in the past and we were always looking forward to see the nightly shows. The staff at the resort was always friendly and helpful, sp [... read more]ecially Karlos from entertainment. WiFi was available throughout the resort and we never had an issue with it. The resort grounds are well kept. In particular, we really liked the small jungle between the pools and the main restaurants and lobby. It was very peaceful. You can see lots of wildlife like: monkeys, flamingos, peacocks, swam, docks, Iguanas, turtles, agouties etc. We also enjoyed that the grounds have two good quality tennis courts and at 8:00 am a tennis pro would provide some basic ball feeding to practice your strokes. This was a pleasant surprise and it was a great way to meet other tennis players in the resort. The ball feeding lasted about 30 min and afterwards the Pro would pair players to play a game. The food was excellent with good selection and quality. The a la carte restaurants we enjoyed most were the Japanese and Italian. Finding reservations for a la carte restaurants was never an issue. The main buffet is open from 7:00 am to 10:00 am (breakfast), 1:00 pm to 3:00 pm (lunch) and from 6:30 pm to 10:00 pm (dinner). It would be nice if there is less gap between lunch and dinner at the main buffet. The beach at the resort is one of the best in the area. It is very wide, sandy and there aren't any rocks. The water was clear with beautiful shades of green and blue. Seaweed started to wash up after our 2nd day and the staff was working hard to clean it up but they were not able to keep up with it. They need more staff and equipment to clean it. Beach chair: We always found enough beach chairs and shade and it was never an issue during our stay. The resort is located close to Playa del Carmen. I takes about 30 minutes to walk to Playa del Carmen or 5 minutes by taxi. One night, we walked to Playa del Carmen and enjoyed the street performers located at "Parque Fundadores" close to Quita Avenue and Benito Juarez Avenue. It was such a nice surprise to watch these shows of the Mexican and Mayan culture. It was a great place to seat down, rest and take some pictures. Make sure to tip the street performers. I was amazed at how good they do the street performances. Later we walked along 5th avenue where we dined and shopped. Overall it was a great resort and enjoyed our vacation at this location.