Krystal Grand Cancun: The price was right!

The resort met all my expectations, and the service was great. Only complaints were that the elevator was slow and there was sargassum was on the beach (which may have been unlucky timing). The location was great though and I would recommend this place to a friend!

Temptation Resort & Spa: Fun resort

Everything was good and clean and new just i did not like the alcohol they serve in hotel was not good quality and was chip drink i bought from out site and was drinking mine other thing was good and customer service was great

Moon Palace Cancun: As always an amazing experience!!!

Service and staff are 5 star!!! Food is always very good!! If you\re looking to golf it is an awesome course featuring 3- 9 holes courses....Lots of activities for all ages! Rooms are always clean with adequate towels and bedding.... The only downside is the beach...which is covered in seaweed all of the time..virtually non swimmable

Haven Riviera Cancun: Great Place to get Spoiled!

We arrived at the hotel for a weeks' vacation. We had originally booked a garden-view room but were upgraded to a partial ocean-view room (2117). The room overlooked the pool and beach. It was a nice large room. We then upgraded to the Serenity - worth every penny. We stayed in room 1007. We had a great ocean swim-out room. The food is fantastic at this resort. We tried all restaurants, bars and room service. The spa was amazing, we went daily for a massage and hydrotherapy which is inc [... read more]luded in the Serenity package. The pools are fantastic. There is some seaweed on the beach but we knew that when we booked. We were still able to access the water. The ocean water was warmer than the pool water! Not your typical blue color like in Cancun. The staff are very friendly. Can't wait to return to this resort!

The Pyramid Cancun: Amazing resort

Hotel was great, food excellent, staff very friendly and professional. The only thing was Sun Wing , they cut our holiday to 6 days , moved our flight back from 8 p.m. to 3 pm , picked us up at noon drove around the city for an hour and drove by our hotel again to get to airport. We waited in the plane for almost two hours and took of at 7pm. We landed in Toronto next day at around 1am.

Melody Maker Cancun: Amazing resort for singles

The hotel was very clean, easy access to party strip, barely any children. It's a good place to party for singles definitely not a family resort. There's a party in the pool practically everyday during the day.

Secrets Playa Mujeres: Beautiful

Secrets :Playa Mujeres was an amazing resort. The staff were friendly and fun to be around. The food was awesome. No shortage of drinks. Our room was spacious and the turn down service was great. We would return.

Temptation Resort & Spa: Tempted at Temptations

Hotel is beautiful. Food was amazing. The beach is better than last year. The staff was nice. Activities was good. Night time was great. DJ wasnt that good. Weather was beautiful. People were nice. Cafe was awesome.

Royalton CHIC Cancun: Great Vacation

Amazing views, very modern decor and excellent customer service. The employees were extremely attentive, made you feel like royalty. Great trip for relaxation. Amenities were very accessible and clean. Amazing time.

Beloved Playa Mujeres by Excellence: Lovely quiet resort

Beautiful resort as all have said. Good food although the seafood restaurant needs new chairs (small plastic patio chair for dinner?). It is the perfect relaxing vacation, mostly 40+ crowd. Beach is nice although not as nice as Mayan Riviera area. Almost no seaweed which is big plus. Evening entertainment just ok. Service very good and never any problem getting into any restaurant (no reservations, no lineups!). Rooms are excellent, huge and lovely, lots of storage. Big bed on patio. Jacu [... read more]zzi just off the front of the room. Note that swim up suites are not really swim up, you have to go to the far side of the pool to get in, or jump in from your side.

Secrets Playa Mujeres: Enjoyable

Beautiful resort - very nice people. The only negative was the constant seaweed on the beach and in the water! The food was good, restaurants were very nice. I liked the fact that we were able to visit the Dreams Resort.

TRS Coral: Do not book with Sunwing - Hotel is still having growing pains

When you arrive the grounds are absolutely breathtaking. They are so well maintained, spotless, and modern. I would give the aesthetic of this hotel a 11/10 if I could. There is plenty of restaurants to choose from, some better than others, but we discovered Caprecio is best for breakfast, Helios by the pool and beach is your best bet for lunch, and the Mexican, Japanese, and Steakhouse are the best for dinner. Nightly entertainment is not the greatest, it seems like people go to bed early and w [... read more]ake up early at this resort. Unfortunately due to what we believe a new resort, their are some key operational aspects that need to be worked on significantly. We were told by our EButler that she had noted that we wanted an ocean view room and worded it as though we would get it when we arrived - we did not to our disappointment. we were also told something special would be done for us for our romantic trip - nothing. The two bottles of alcohol were no existent the whole trip. After a very rude front desk experience, we finally got from absolutely no oceanview rooms being available to one being available the next day. We had already lost a whole day due to Sunwing delays (AVOID SUNWING LIKE THE PLAGUE RIGHT NOW.. the are using Eastern planes which are death traps. Before becoming the charter service they are now, they received one of the largest safety fines in aviation history), so another day moving rooms, unpacking etc. was upsetting. We arrived to broken air con, damp sheets, mouldy smelling pillows, no water in the fridge, and moisture dripping from the bathroom ceiling in which I slipped on. A cockroach ran out from under the bathtub over my foot. Stunning room, but unacceptable for the amount people pay for the Loft Suite. If it weren't for our Butlers (Alicia and Andres), our trip would be ruined. Our trip only turned around after the 4th day because we were finally able to get our pillows replaces (not just the sheets changed), our air conditioning fixed after three nights of calling, and 24 hours to just get water in the room. We already dealt with the Hotel about this, but beware that they will want you to sign an agreement upon checkout if they offered you something to rectify the situation, so that you cannot seek any compensation elsewhere (luckily I read the fine print because I work in the industry). This really put a sour ending on our Trip. As I said before, Sunwing is terrible. Their customer service rep was not around for 5 days when they said they would be in the office. I called and called, no answer. I had to email sunwing cares to get a someone to finally call me early enough to wake us up on our last day and they said that we should deal with out situation when we get back to Canada. We were so put off by our experience with the safety issues of the aircrafts the were using, the lack of customer service, and the major delay, that we actually spent $1000 dollars (not including the $400 we lost for buying the earlier flights on the first day) to fly back with WestJet who are on time, safe, offer great customer service and very reputable. When we were pulling into the gate on our WJ flight, we saw an Eastern plane being pulled out of the gate we were going to with a mechanic truck behind it - the irony! I think the hotel is stunning, the line staff are so kind and hard-working, but the management needs a serious crash course in customer service and operations. I would probably recommend this resort in a year or so when it has time to work out these kinks, but I will never recommend Sunwing ever again. Pay that little bit extra and go with Westjet or Air Canada. It will save you down the line.

TRS Coral: Relaxing Adult Resort

The TRS is a beautiful, well manicured resort. The grounds are very beautiful, always maintained and very clean. We found the service to be hit and miss, seemed most venues were very short staffed in comparison to other resorts we have been at. The staff themselves were really great and tried very hard to service everyone. We only had one negative experience with our server at the Chic Cabaret - he was rude, not personable and did not make our experience that night very good. Luckily this w [... read more]as our second time seeing the show and our first night's server was amazing. The adult pool was heated?? It was way too hot to cool off in after sitting poolside in +35 degree temperatures. The adult pool also had no fun daily activities happening at it. If you want a place to read a book and listen to elevator music...this is the place to go. Not a bad thing but just not what we had expected nor wanted. We ended up going over to the main pool at the Grand Palladium as it had some DJ music and activities each day, we opted to put up with kids to get away from the adult pool for a few days. Dolce our pool server was outstanding! Daily room servicing was very inconsistent. Some days we would get full restocking and others nothing. Some simple misses - housekeeping not giving towels or replenishing amenities. Air conditioner in room - issues in our room and my brothers room as well. Butler's in our building were always attentive to our needs and tried their best to meet our requests. Angel was awesome! Limited choices on the adult side for breakfast and lunch - only al a carte options available. One buffet choice which was at the Grand Palladium side (with a million kids). The grill at lunch at the adult pool was just mediocre - one can not eat burgers and nachos everyday. There needs to be something poolside other than the grill, which by the way stunk up the entire pool area starting around 10am each day. Most al a carts are located on the Palladium side (with kids). Night life on the TRS side - only 1 bar (gravity bar) which was on the top floor outside - super windy every night, it was hard to enjoy anything up there. Lobby bar is set back in a corner, I don't think many guests even knew it had anything going on at it. Which is a shame as it is a beautiful spot and could be a great nighttime area - if something fun and upbeat was happening. Yuri at the lobby bar was great! The beach area is beautiful! Not manicured great everyday but the water and sand were amazing. Service at the beach was very good. Paty and Isreal were amazing! The food was just ok overall at TRS and connecting Grand Palladium. A few al a carts were very good - Chang Thai (went to twice), El Gaucho steakhouse and Helios (on TRS side). Buffet was not great at the Palladium, our bfast experience there was less than stellar. We had 1 dinner there and it also was nothing I would want again. Room service ordering is through the app on the tv which was pretty cool. The food for room service was also inconsistent in the quality we received. It's not bad but we ordered the same thing a couple times and each time it was different? The spa was absolutely amazing - having access to the pools/salt room/ice room and infinity pool on the top floor was great! Best part of booking at TRS is the ability to use this facility for free - just wish it was on the TRS side and not the Palladium side. Honestly, I would give this a 7/10. If you are looking for a place to just simply relax by a very hot pool, listen to soft elevator music and not participate in a lot of daytime or nighttime activities then this resort is for you. Its a beautiful new resort but for us we wanted more activity than this had to offer. I would recommend this resort only to those that want a few days of relaxing - 2 weeks was way too long here.

Riu Cancun: Resort of our dreams

This resort had it all! Pools were clean & not over crowded. 4 pools with 4 different vibes, all with an infinity edge facing the ocean. Food & drink were fantastic! Beach is picture perfect! 10/10

Occidental Tucancun: Home AwayFrom Home

This hotel has excellent service from the time you get there still you leave.The staff is amazing and very helpful. The hotel is clean and very welcoming. They have 3 well kept pools and beautiful grounds.This is a superior category hotel. I think the best rooms are the ocean view you can see the ocean and it's breath taking. They have shows every night and great to see. It's in a great location and very safe to go out at night.

TRS Coral: Lap of Luxury!

TRS Coral is a new resort, having opened about 6 months ago. These folks have built a beautiful resort, top notch in every way. The manicured grounds, the infinity pools, the spa (especially the hydra-therapy treatment), the Cabaret (fantastic show - entertainment for three hours!), the staff (very friendly and helpful)....the experience was wonderful for all 6 of us (family). We were also very impressed with tripcentral.ca - their communication with us was very useful and timely. Thank you trip [... read more]central.ca and thank you TRS Coral!

Riu Dunamar: Perfect family resort

This was our first time in Cancun. The hotel and staff are undeniably the best. Always respectful, quick and generous with their time. Our room was great and spacious. Food was delicious and more than enough for everyone. The only thing I would say about this hotel is there was not one pool left for adults. Even the pool bars had children in them. I am not interested to having other peoples children always around. I found with 4 Pools and water slides they could keep the Bar pools for adults  [... read more]only. Some times I found people who had too much to drink in these pools were not acting appropriately for children. And watching them jump in the pool bar was always scary a there were tables and stools hidden under water.

Occidental Costa Cancun: Amazing Resort

Occidental was a great resort for us. It was not very big. You came down from your room and the pool, beach and restaraunts were right there. Food selection and flavour was excellent. Distance from the airport was only 20 mins and rooms were spacious and clean. Enjoyed our short trip thoroughly. Will definitely go there again!

Secrets Playa Mujeres: Fantastic Resort

Secrets is a Beautiful Resort close to beach. Great restaurants. Staff is excellent. For golfers the Greg Norman designed course is in spectacular condition with Beautiful ocean views. Spent 7 nights and never felt we needed to leave the resort.

Riu Dunamar: Super Resort

This new resort, Riu Dunamar, is a GEM... we have to say this resort was the cleanest, well kept resort. You do not have to reserve for the A la Carte restaurants which was very nice...people very friendly...they moved us to a the room next door to our family member with no fuss which we appreciated very much. Buffet was EXCELLENT . Only one thing bothered us and I read a few reviews with the same concern but I guess they do not take this problem seriously. ..they probably will when a kid will [... read more] get hurt and the way the swim up bar are designed, some kids will get hurt one day... our thoughts on this family oriented resort is that the 2 swim up bars should be ADULT ONLY. they have 5 pools on this resort. 3 pools for family. .2 swim up a for adult. But I guess they do not consider this since it was reported before me and nothing has changed. Other than that...all positive resort.