Memories Flamenco Beach Resort: Very nice resort!!!

This resort was very clean and well maintained! I found the staff very friendly and happy!! Zoe our day server at coffee bar was amazing and so nice and efficient!!! Hat’s off to Zoe keep up the good work!!And in the same breathe the evening bartenders were a little lazy sorry to say! More fixed with cell phones and chatting then serving they need a Zoe course!! All in all food was as I expected and the beach was perfect! Thank you Memories !!! I’ll be back!!

Royalton Splash Punta Cana: The good and the bad to look out for Memories Splash

May 2019 Love the food at first; but repetitive after 3 days; watch out for invites for breakfast; they want to try to get you to buy timeshares. Don’t be afraid to just say “no thank you” walk away! Entertainment was good; weather was beautiful; but pls use the highest level of sunscreen. Don’t buy theirs. You’ll get a burn for sure. Kids enjoyed the kids club, but lack of a/c in their club. The room service took 40min to bring the kids their snacks to the room. Also; the [... read more] maid just opened the door without knocking. Watch out for them. She came in to bring a face towel at 6:30. Be alert and always keep the door note “ do not disturb on door knob” Beach was nice and clean; just a few guys selling on the beach. Enjoy, but also be alert of your things.

Sol Turquesa Beach: Disappointing

Mostly Bad customer service, very low end service, food is the worst, always run out even with minimal choice. And no point of upgrade to diamond club members its nothing but a title. So never would any of us go back there again.

Memories Paraiso: OK resort

Need a bit of the investment to deserve those stars . I have bin every where to Cuba for last 25 years min three time per year , every year getting more and more poor and poorer . Santa Maria is one of the best you can get in Cuba . People/staff are nice and polite , love them , trying to work with what they got . I well be back for sure meany more times !!!!!!!!!!!!!!!

Memories Flamenco Beach Resort: Absolutely amazing!

Very clean/beautiful grounds/rooms. Option for smoke free. Food is amazing and staff goes above and beyond. Snack bar especially favourite for food and staff. Pools are clean, big. 11/10 for this hotel. 2nd time here and would go again!

Memories Jibacoa: Nice Resort

This was our first time to Cuba. We chose this resort because it was literally half way between Varadero and Havana and we really wanted to take a day trip to Havana. The resort is older and looks a little dated, but it was really kept up well. Actual keys for the rooms (no swipe card), a good buffet (don't go too late or most stuff will be gone), and a nice beach (lots of chairs and shade - no need to go early to "reserve" a chair). The staff were very friendly and helpful. We did the hike [... read more] from the lobby and took a private taxi to Havana. Snorkelling right off the beach is pretty good. Good resort; no complaints!

Grand Memories Punta Cana: Awesome Resort!

Grand Memories Punta Cana is a beautiful resort, with lovely gardens and friendly staff. Rooms are spacious, decorated tastefully and the cleaning staff do a great job to keep them clean and fresh. Favourite meals were at the Italian and Mexican a la cartes, as well as the breakfast buffet and the buffet near the beach. We had the chance to eat at the Royalton buffet as well, which is a more upscale restaurant with a little more variety than the Grand Memories buffet. Entertainment staff were aw [... read more]esome, trolley's were available always for transportation wherever needed, and the beach is spectacular. Only downsides were: if you chose not to have your room cleaned, you wouldn't get mini-fridge restocked, so one day I needed water bottles and when I called Room Service they said I could only have juice. Also, Room Service when called, did not pick up several times. Walkways are very slippery depending on type of shoes you wear. My daughter fell one evening and still has a bruised bottom (could have been a lot worse). Overall, a wonderful holiday.

Memories Flamenco Beach Resort: What a let down...

I stayed at Memories Flamenco Beach from May 15-22/19. Let me preface this by saying I have been to Cayo Coco many times and stayed at many hotels, so this is just a reflection on this specific hotel & not Cayo Coco in general which is absolutely amazing. Here is my review: Pros: -nice beach, good weather -room beds were comfy, water pressure/heat decent in shower -quick check-in Cons: -diamond club is a waste of money -no waiters on beach for more than 15 mins each day, rarely asked  [... read more]you if you wanted drinks (they were supposed to be there daily 10-4) -dilapidated falling apart sun beds -unaware that Diamond Club had their own bar until 2 days before end of trip -Diamond Club concierge service in the lobby was always empty – no staff -rooms never stocked properly, missing water & beer/pop daily, requested it & had to wait hours -missing toilet paper, waited 6hrs and only given 1 roll when asked for 2 (due to sickness from the food) -towel hut was never open, never enough clean towels to exchange, had to call room service multiple times to get towels -poolside bathrooms – 6 stalls, 4 out of order and 2 that didn’t lock, always smelled bad and never stocked with toilet paper -way too many cats on resort, jumped on tables while you ate -turkey vultures circling all day -buffet food was cold, very greasy, barely refilled, no variety -made people sick throughout resort, one hallway had feces on the walls due to someone not making it to their room, we were sick 5 out of 7 days & still sick when we got home -a la carte restaurants had the same issues -drinks were poorly made -spa – booked a massage, showed up and no one was there, had to ask someone to call around & find our massage people showed up late & didn’t believe we had appointments (no record of them even though we had a receipt) -transfer from bus to airport, driver did not put all bags on bus after we stood beside him and pointed our bags out to him, had to take cab back to resort to get missed luggage ($30 cuc) -bus tour guide yelled at us (unknown name) & blamed us for luggage issue, told us we were an inconvenience & cost him money to make calls to the resort (I've never been treated that poorly by staff - not sure if he was hired by Sunwing or the resort) That is my overall point form review. I would not recommend this resort. I spoke to multiple people at this resort who shared all the same feelings. Sadly, this resort needs a major upgrade and better management. Hopefully this changes in the future. I know everyone has different experiences so hopefully others there had a better time. Once again, no reflection on Cayo Coco or Cuba in general. I love Cuba and will travel there again... just to a different resort

Memories Flamenco Beach Resort: Great resort with beautiful beaches!

The people for the most part were great. There were a few that didn’t seem happy. You could tell it was low season and therefore the staff were tired and it seemed like we were bothering them. The resort ran out of some selected items. The either ran out of certain alcohol or certain food. Didn’t seem like they cared. I would hope that whether it was high or low season that we would get the same service. But unfortunately that was not the case. I hope to go back on high season to see if it†[... read more]™s the same. The beaches were incredible and the resort overall was clean and well taken care of. This was my second time in Cuba and it was a different experience. I look forward to trying out another resort.

Resonance Blu Varadero: Memories

The hotel grounds was nice, beautiful beaches and great tours. The food was not good. But I think this is a common theme. The cleaning staff (the attendant) we had was excellent. Very creative in making images with the towels and covers. The Canadian exchange is horrible. All around, Cuba is a beautiful island that has alot of history and kind people. Cuba should utilize more resources to make their food edible.

Sanctuary at Grand Memories Santa Maria: Beautiful Beach

I would like to start by saying THANK YOU to all the Sanctuary staff that were connected to us May 9th-16th, 2019 in building 60 and 59, with "The Twins", while we were at your resort, you know who you are. I apologize that I don't have all names, you were all very attentive, friendly, pleasant, helpful from the day we arrived to the day we left! Rudy, Anay, Daimys & wife, Lipi Lipi, just to name a few, this thank you is to All Butlers (including Head Butler), Chambermaids, Water/Fridge Staff, [... read more] Room Service, Servers, Lobby, Pool Staff, Cart Drivers, Grounds Staff (both hotels) at Sanctuary and our Server a couple of times at The Grand I believe his name was Orbu.....all of you friendly very helpful staff. If you are asking my honest opinion.....the day we arrived, our room was in Building 59 at the back near road, didn't really like the room back there and there was a gap in sliding door when you close it, so we asked for another room, our Butler was most helpful in changing our room promptly, on same floor but facing ocean, thank you so much! When we arrived while we were waiting for room, we noticed some wear and tear with patio furniture, pathways (later on), etc, I'm sure areas will be looked after by Management and repaired at both Sanctuary and The Grand! Food was good/fine, views from buffet, terrace and pool awesome, grounds lovely. Entertainment in Lobby during dinner and after dinner was awesome. We were not able to be there all the time but we could hear it from our room. Finally, our Sunwing Rep for this week was average! Again, Thank You.

Grand Memories Punta Cana: Very good resort

Everything good ,beach and room very clean .I like the restaurant on the beach ,buffet with excellent fruit ,i stayed so many resort but never seen before. On the beach they have passion fruit mix with rum so delicious.

Sanctuary at Grand Memories Santa Maria: Sanctuary resort

I was not happy with this resort, I thought it was like same has the one in Varadero. I was disappointed they didn't have any tonic water for gin and tonic and no champagne. that is the only thing that me and my husband drinks. the services was good room was OK. the beach was amazing best beach I've been to.

Memories Flamenco Beach Resort: Super resort

We were very happy with this resort. Have been to Cayo Coco many times. This resort was the best of them all. First time I really enjoyed the food. Location to beach perfect. Very clean and well groomed grounds. Staff wonderful. Best vacation yet. 😊

Royalton Splash Punta Cana: Can't wait to return!!

We stayed here the week of May 13th Husband 7an 3 year old sons an myself. We did upgrade to the Diamond Club which was nice to have a private check-in with a cold drink on arrival. We had an amazing time from the pools to the beach an water park. The show's were good it was nice having 2 to chose from every night. The staff go above an beyond to make sure all your needs are taken care of. We are already planning on returning.

Grand Memories Varadero: Amazing vacation!!!

From the time we arrived to the time we left we were treated very well they took care of everything. We a few 19 yr olds with us and the entertainment crew made it such a fun time for all of us they were amazing. The food was good but sometimes cold and the rooms could use some updating but very clean did not see Any bugs. Overall our stay was awesome and will be going back soon for sure!!!! We already miss our daily beach Zumba classes

Grand Memories Varadero: Great Resort in Varadero

The resort is quite large, with a large beautiful beach front. The food was the best I've had at any Cuban resort, the rooms were dated but comfortable. The staff on the resort were friendly and helpful & overall a great resort for Cuba. Beware of the very deep set tub/shower, both my daughter and I slipped trying to get in and out- not mobility restricted friendly.

Grand Memories Punta Cana: Fantastic resort

Rooms were clean, food was good and pools were awesome. The vibe team were awesome. Remembered my children's names. Especially Luis, he was amazing. Room service was usually pretty quick. Mini bar was stock daily but if you needed more they are only a call away.

Grand Memories Santa Maria: sanctuary Success

We have been down 3x now and love the people love the service. We stay at the sanctuary grand memories. The hotel itself is getting tired . Need a refresh ,but the food is great for cuba ! The beach is like no other. the people are amazing! Wifi is available, the Butler's and bartenders are great the entertainment team is amazing. The Bartenders in the lobby Yordany and Yohandy are amazing and so sweet we will be going again next year

Memories Flamenco Beach Resort: Friendly resort

Good food for the most part. Did have some variety everyday. The specialty restaurant's served somewhat the same as in the buffet except smaller portions. Nice to have a 24 hour snack bar. The room we had there was no hot water. Tv didnt work. Oatio door brojen and wouldn't close all the way so bugs got in and would not lock.