Iberostar Waves Paraiso Beach: Amazing and clean resort

Very clean as you almost found no garbage. Workers are very friendly as they made you feel like they want you to stay in the resort at home. They have very good manner and you are willing to give the tips.

Grand Sirenis Riviera Maya: Terrible place for the money. They should be ashamed

I am currently staying at the Grand Sirenis with my family room in the 1100's.(more about that later) and thought I would give an honest account of our holiday so far, so anyone thinking of booking a holiday here, seriously considers otherwise. I have been to Mexico twice before (Playacar Palace & Moon Palace) and have had an amazing experience on each of these occasions. The Grand Sirenis is poor in comparison and certainly is NOT a 5* resort that offers the Mexican experience I am used to.  [... read more] First and foremost I have found the staff at this hotel to be extremely rude. Initially, we were given the room on the ground floor . The golf carts ride up and down at all hours, we are seniors and couldn't sleep, and it was awful! The room smelt so damp, it hit us as soon as we walked in. The curtain was hanging off the rail. Given my previous experience of Mexican hotels, I wish shocked that we had paid over $1600 pp for 21 people , for this holiday and this was the room we received. I then rang reception to confirm that I wanted to change rooms because of the noise and we are almost 90 yrs old. Whilst the room and the customer service are the worst things I have experienced on this holiday; there are a few additional pointers that I feel would be pertinent to add when reviewing this hotel: 1. At other hotels I have stayed at in Mexico, I have had a well stocked mini bar with a mixture of beers and spirits. At the Grand Sirenis you receive two bottles of beer per day and some soft drinks. The worst beer you ever tasted. If you do not like beer, then you will not be able to have a drink in your room unless you like pop or water. 2. You need to collect towels using a towel card each day. However, after almost a week here, I have seen the towel room open once. This morning I asked whether I could have a fresh towel and the guy simply responded 'no' and walked away. Myself and the queue of people that were also waiting for a towel were flabbergasted at his response and we had to go on sun loungers without towels as a result. 3. The food at the hotel is not good and the 'a la carte' restaurants are shabby. I don't expect gourmet style food, but even the simplest of meals are below par. I ordered a fettuccine pomodoro in the Italian restaurant and the bowl arrived and was half full of water. It wasn't nice at all! Each a la cart restaurant is the same room with the same white walls, with different pictures hung up. The menus are ripped and everything feels as though it needs a lick of paint/upgrade. 4. When you check in you are told that you are able to eat at 3 of the a la cartel restaurants during a week long visit. I'm not sure why this restriction is in place as each time we have eaten at an a la carte, the restaurant was half empty. No one told us that you need to book the a la carte restaurants before 3pm either, so I was less than happy when I went to my concierge at 3.45 one afternoon (you can't book these restaurants by any other means) and was told that this was not possible. I also tried to book the Japanese restaurant and was told that the earliest availability was after I will have left the hotel?! 5. You do not get a safe and wifi included with your room. If you want to get wifi, it costs approximately 700 pesos per week, per device. 6. The beach is disgusting. I'm almost 90 and the beach is very rocky. I could not go in without someone holding me. The rocks were sharp and large dive boats were taking up the only good beach area from 3 pm onwards. I would honestly urge anyone who is contemplating a holiday at this hotel to look elsewhere as there are far better hotels available. The Grand Sirenis is not a 5* resort, no where near. You will not see the best of Mexico or its wonderful people this resort should be disgusted with the amount of money they charge and the services they provide. No internet, telephone, safe, no beach in my opionion , terrible food and the worst service. Stayed March 2017, travelled with family

Grand Sirenis Riviera Maya: Needs updating definitely not a 5 STAR maybe a 2 STAR

Hotel is huge. Not good for seniors... way to much time share (members only) events. Golf carts come only every 20 minutes even though all the members only carts are sitting around doing nothing they wouldnt take my 90 year old parents unless you show them money. The members only event says it's 90 minutes and the will give you a massage... BS unless you have your spouse with you they gave ONE spa to everyone in the group and the presentation lasted 2.5 hrs ....unless you complain they don't car [... read more]e. The main pool was so loud from the entertainers you could hear them at the beach. Which was far. The entertainers were very good but way too loud. Bars at the beach and pool always had line ups with only 1 bartender serving and the rest cleaning or serving the waitresses. They re-use the plastic glasses and do not wash them very good. My daughter in law had lipstick on her cup... thank god we brought bubbas..... Only 3 Al a carts per week , not worh it. Food is not great and your limited to what you can order. Eg. Japanese.. only one teppanaki chicken ,steak, shrimp.. can't order chicken and shrimp? No free internet,charge you 10 USD for 30 minutes but don't tell you it has to be all at once... so you get charged even for 10 minutes ? Staff has very limited English. No free room safe??? Really they want to charge for everything in this place. OVERALL this is NOT A 5 STAR or all this would be free. Food in the buffet was good and sometimes better than the al a cart . THe beach is very rocky and cannot swim. Then the boats come in at 3 pm every day and take up the ONLY decent beach. I will NEVER go back to any Sirienis resorts just because of this resort. I wish we'd spent the extra money and went back to MOON PLACE Resort. where all of this was free, internet, safe, resort credit you can use for excursions, unlimited al a carts, great food, golf for free if you want, great beach, every room has an ocean view with NO extra charge, no boats taking up the only beach. Buses that run every 5 minutes, free bus to cancun with no stops to jewelry stores and tequila shops ......NOW that's a 5 star. Very disappointed and it's sad because there was 21 of us that will never go back. Stayed March 2017, travelled with family

The Fives Beach Hotel and Residences Playa Del Carmen: Our fifth time at the Azul Fives on the Mayan Riviera and it was terrific

Hotel is growing but the staff are so kind and helpful and the fact that it is spread out with multiple long pools allows for you to choose quiet areas or not so quiet. New Thai restaurant and Asian are nice addition. The new evening entertainment in the brand new courtyard is pretty awesome

Royal Solaris: Amazing experience

This was my third time at royal Solaris San Jose. It was amazing as per usual. The entertainment as well as the food was fabulous! Also, the experience outisde the hotel was great too. The location was great, walking distance to a market as well as the mall. This is a destination I recommend highly.

Barcelo Huatulco: Great place

Resort is older but refurbished and very clean. Service was excellent. Food was very good. Great location, close to the airport, town and right on a great beach. Lots of beach activities. We enjoyed our vacation here and would return.

Bahia Principe Explore Coba: Very good vacation!!!

I spent with my husband 1 week from March 6 to March 13 in Bahia Principe Cobá. Exceptional service by the hotel staff. In this resort you can enjoy the facilities of 3 the hotels over 4 of which make up the total resort. There are restaurants; Bars and swimming pools everywhere and have an excellent transport service to any area and hotel you want. There are many specialty restaurants out of the buffets, in our case we were able to book for 3 of them, which ones I liked very much was the Goum [... read more]et. The maintenance of pools, Beach and real areas of the hotel is incredible. The suggestions I would like to make are to vary a little more the meals in the buffets because it is almost the same food every day. Also think that they should work a little more in the animation; Both in the day in the area of ​​pools and beach as well as in the evenings offering attractive and entertaining spectacles. But in general terms we had a great time because our goal was to rest!

Riu Palace Mexico: You will never go wrong with the RIU Hotels

This is my husband and my 17th time to the RIU resorts in the Mayan Riveria. We decided to stay at the RIU Palace Mexico for the first time and we found ourselves constantly comparing the RIU Palace Mayan Riveria to the RIU Palace. The air flight and transfers to the Hotel went without any problems and the smaller vans that are now being used allows you to arrive at your Hotel quicker which is a huge improvement and very much appreciated. This also was a first for us travelling in March as we h [... read more]ave always visited in October. To compare weather you can have rain either season.The sea was very rough. It is warmer in October. The food, the service, the cleanliness was excellent. The RIU Palace is a larger and more modern resort but my husband and I feel more at home at the RIU Mayan Riveria. The entertainment team during the day was disappointing at the RIU Palace as we were use to the team interacting more with you and trying to learn about you and entertain you. The shows at night at the RIU Palace were very entertaining. I only wish that a 10 day stay could be arranged., 2 days are lost travelling leaving only 5 days to relax and enjoy everything that there is to offer. However our much needed get away was everything we expected and I am already looking at booking in October. You can never go wrong with the RIU Hotels.

Dreams Vallarta Bay Resort and Spa: this was one of the nicest resorts we have stayed at

everything was perfect from staff to the hotel room.the grounds were beautiful and always clean.the entertainment in the lobby area was nice touch in the evenings when person could wind down and relax.

Barcelo Huatulco: Great Resort

My husband and I traveled with our 4 month old and we were very happy with this resort. The grounds were kept very clean and tidy - we constantly saw staff sweeping, trimming bushes, and doing maintenance. One evening after dinner several staff members were hand washing all of the loungers around the pools. The pools - adult only and children's - were both kept clean. The food was way better than I've experienced at any resort. There are 4 a la carte options - Mexican, Spanish, Italian, a [... read more]nd Japanese. There are no limits to the number of a la carte reservations you can make. We tried all of them and really enjoyed them all. The japanese (sushi) was really great and is a tiny place that won't take reservations and is first come first serve. There are two buffet options for breakfast and lunch and then one buffet option for dinner each night. Loads of options for everyone. I'm a vegetarian and found the buffets to be heavily stocked with meat but still found plenty of yummy options for myself. We didn't get in to the theatre for any of the shows that were put on each night because we had the baby with us (and most of our dinners were later) but there was also musical entertainment each evening outside in the pool/courtyard area. By the pool during the day they had lots of organized water sports/games going on. There also seemed to be lots of things for kids like face painting, the kids club, water slides, etc. There wasn't any rainy days so we didn't spend much time inside but there is also a games room with board games, pool table, ping pong, etc. The majority of the staff was really great but there were some that weren't as friendly and gave slower service. It was really either hit or miss and nothing in between. 90% of staff were amazing so it's too bad there was a handful that weren't. Our room was fine - comfortable clean beds, balcony overlooking the pool/beach, fridge stocked daily (we left a tip for the individual who filled our fridge each day with a note of what we wanted in our fridge ie. bottled water, beer, chips, etc), we were given a pack n play for our baby to sleep in, bathroom was fine. We did see some teeny tiny little bugs in the room either crawling on the bathroom wall or on the dresser for instance. Maybe only a handful and they seemed harmless but worth mentioning. We left a tip for the maid as well each day but some days our room was cleaned impeccably and we had towels and flowers shaped liked an animal left in the room and other days it was as if they half cleaned the room then just left without giving us fresh towels or finishing the cleaning job. So again, hit or miss. Overall I'd give the resort an 8 out of 10 and would recommend to others. My family definitely plans to return to Barcelo Huatulco and would likely book 2 weeks next time because 1 week was just to short!

Hyatt Zilara Cancun: Terrific Resort

Hotel rooms, food and service great. Although the hotel was busy they seemed to be able to cope with it easily. Was able to book A La Carte with no problems and the buffet was good for all meals. Beach beds and loungers always available. Enjoyed playing in the ocean jumping over the waves.

Sandos Cancun: One of the cleanest, friendliest hotels in all of cancun

My fiancé and I traveled to Sandos Cancun Luxury resort from march 9, 2017 until march 14, 2017. When we first arrived we were greeted with a lovely rose and wet cloths to cool ourselves off. The staff was very helpful, courteous and kind. We waited about 2 hours until our room was ready (we had an early flight). When we got to our room it was beautiful. Marble everything!! Very modern and exceptionally clean. Fully stocked mini fridge including beer, sort drinks, juices, and yogurt drinks. T [... read more]hey also supply cans of planters nuts, pretzels, cheese and crackers, chocolate bars and m&m which was awesome to have for a little snack. We used the 24 hour room service twice, which was very quick and delicious. The buffet was absolutely delicious, something different everyday. The desserts were incredible. The Japanese restaurant was my favourite- we were a bit put off when we were told by the hostess that my fiancé and I couldn't sit next to each other (there were plenty of seats--this was also the same hostess who insisted that I was in a wet swimsuit and wanted me to change before enetering the buffet (I was in a sundress) she was the only employee that I felt was quite rude. We were both very happy with the resort and staff and will definitely be returning

Valentin Imperial Riviera Maya: Amazing Resort

This resort is big and beautiful in every way possible. The grounds are impeccable with paved walk ways or wood walk ways to restaurants and the beach. The architecture of this resort is amazing. The landscaping is amazingly beautiful. The rooms are spacious, modern and cozy with every thing you need to enjoy your stay. The restaurants have everything imaginable to satisfy your taste buds. The food and service at these restaurants is truly a dinning experience. The entertainment people crea [... read more]te an enthusiastic atmosphere for everyone to join in the fun. The pools are beautiful with lots of scenery around them. The staff at this resort make you feel like a queen or king and they offer services above and beyond your expectation. Everyone at this resort is so friendly that you just feel so much at home and ease. The beach is nice also but I have seen better. The service at the beach is great though. Overall this resort is well worth the money to spend your vacation. I definitely recommend this resort to everyone. You won't be disappointed!

Allegro Cozumel: Nice resort

Very nice clean resort . Had a show head,and front door, repairs done very quickly . We asked night before and was told yes but did not a coma date us with food for a 6:30 all day tour not even coffee..

Barcelo Maya Colonial: great resort!

Everything was great about that resort. Nice location, nice beach, nice food, nice weather. A lot of activities to do. We love the tennis, basketball court. We love to do snorkeling at the beach in front of the hotel.

Excellence Riviera Cancun: EXCELLENCE RIVIERA CANCUN - A TRUE 5 STAR RESORT

My sweetheart and I enjoyed 10 nights at this resort from March 04/17 to March 14/17. I have never written a review about a resort in the past because I just didn't think the place was worth it until now . This resort I feel is truly a 5 star + resort . They seem to do everything right and are always very happy to make you happy and satisfied .The resorts grounds are kept immaculate and we couldn't help but notice the abundance of staff maintaining , cleaning and servicing everything and everyo [... read more]ne . If you called for a service repair , they were at your door within 5 minutes and then you received a call immediately after the repair person was there verifying that the issue was corrected . We noticed there was always a manager walking around the resort days and nights , including the restaurants taking notes and I believe this is why this resort is so well run and maintained . Just to emphasize this , we were having supper at the Mexican Restaurant one night and a manager asked us how we liked the resort as well as other questions and after we told him how much we loved the place , my wife being vertically challenged a little mentioned to the manager that her only complaint was that the beds were a little high for her to get into and that a stool or something would be nice to have in the room for her to get into bed . The manager just smiled and jotted something down and we never thought any more about it. The next day while we were out of our room , they came in and lowered the bed for her !! Needless to say , she was overwhelmed by this because at the most she thought she might get a stool to help her get into bed . We were told that this resort was at 80% occupancy while we were there , but it never felt even half full , in fact most days it seemed like there was hardly anyone there. You never had to save a chair or bed at the beach or around a pool and there were more than enough available at both . The main swim up pool was really the only pool that you had to get there early for a chair. The servers were always checking on you if you needed drinks no mater were you were even on the beach . Room service was very fast and we never waited more than a couple of minutes at one the 9 a la carts . We loved the fact you didn't have to reserve where to eat each night . We also loved that you can get any premium liquor and beer . The Grill was a great place to have lunch and they even have a wood fired pizza oven at the main pool bar with great pizzas . As well at this bar , every day there was live entertainment which we loved regardless of where you were at the bar or as we were at our swim up room in building 7 . We met allot of really nice couples that felt the same way and many of them were return customers , some more than at least 6 times . We also noticed a very good mixed age span at this resort from young to older couples which to us indicated there was a good variety of activities for all age groups . Great relaxing resort that we highly recommend and we will definitely return too. The only down side to this resort is the sea weed on the beach and in the ocean water when the wind is up , and the wind is usually up in Feb and March. That said there is a lot of beautiful beach front at this resort and it is wide. The seaweed is cleaned up daily by the crews all day long. We did have 2 calm days , and when that happens the seaweed is minimal and swimming in the ocean is beautiful. Room tip : Building 6 or 7 . Both are near the heated pool , activities and closer to the restaurants and main building/theater . Thank you Trip Central and Shelly D for all their help with choosing and organizing our travel needs . This was our best vacation ever.

Bahia Principe Escape Sian Ka'an: Our Oasis in the Jungle!

This resort blew away our expectations. Loved that we could swim in the pools of Coba, Tulum and Akumal and eat in their restaurants then run back to our quiet and quaint Oasis. In our opinion, the buffet of Sian Ka'an was the best by far although the smallest. The grounds were immaculate, the workers friendly and everyone was willing to do whatever it took to make you happy. Best vacation by far! Although no beach front - it was fun riding the carts to the various locations and dancing to  [... read more]the Mexican music and speaking with other tourists and the resort drivers.

Allegro Cozumel: Beautiful Resort

Beautiful resort, not large easy to get around. Nice that you could sit at pool area and also be close to the ocean. Many planned activities. Staff friendly and helpful. Rooms clean . We are not picky eaters however we had some difficulty at evening meal. Breakfast buffet excellent. But evening meal did not appeal to us.Food was never hot just luke warm We enjoyed Italian restaurant. Excellent resort for families , felt very safe and secure.

Dreams Aventuras Riviera Maya: PERFECT FAMILY VACATION

Our family just returned from a fabulous week at Dreams Puerto Aventuras. The hotel was the perfect size, wasn't overly large which was great for young families. Our daughters (6&9) were able to get around and always in our view, unlike other resorts we've stayed at in the past. We had a ground level family suite, which was amazing. We were able to walk in and out all day long, and great for us when kids were in room resting after a long day in the sun. We had great food and went to all of the  [... read more]a la carte restaurants. It was extremely nice not having to make reservations. We never had to wait and were always taken care of. The barefoot grille made the most amazing wood fire pizzas. To die for! There was a lot of options and never repeat meals. Lots of varieties and plenty of food! Dulce, at the main pool, always made sure we had something cold to drink and was a sweetie. The Kids Club was fantastic and always had activities for the kids. Our girls participated in crafts and bungee trampoline. It was nice that my husband and I felt safe to leave the girls for activities. The entertainment team was fantastic. They truly keep that resort happening. Giovanni, Bernice, Jorge... Loved the water aerobics, Zumba, foam party in pool, zip lining across Beach, sandcastle competition...all an amazing experience that was a wonderful experience for our family. The nightly shows were good, Magic shows, fire show. We participated in the Dolphin Discovery on site as well. However, I booked directly on the website 2 weeks before we arrived. I was able to get a deal (50%) off entire booking, where it was extremely pricey to book at actual location . The town of Puerto Aventuras also has Dolphin Discovery programs too, where you can swim with Dolphins, Manatees and Sea Lions. Puerto Aventuras was a lovely experience. Our daughters had their hair braided, bought souvenirs and ate amazing gelato ice cream! We were able to see the marina and the fish that were caught during day. We were very impressed with the friendliness, the smiles that everyone gave and it truly was an amazing experience. We would recommended this resort for sure!

Riu Emerald Bay: Great vacation in Mazatlan Mexico with perfect weather to boot!

Hotel beds not too comfortable, but maids meticulous about cleaning and I am a clean freak! The pools and beach were all fabulous. Miles of beaches! Never a problem finding lounge chairs. Lots of activities and extremely friendly staff( not just looking for tips). Food good, but not 5 star quality. Overall a good value! Great vacation!