Hyatt Ziva Puerto Vallarta: Great Resort!

From the hotel room, grounds and the wonderful people, we had an amazing time. The beach was private where drinks were served all day. The Breeze Restaurant was by far the best restaurant on the resort, serving breakfast, lunch and dinner by the oceon. The malacon is a five minute cab ride costing only 70 pesos, which is a must see.. Can't wait too return..

Hyatt Vivid Playa Del Carmen: Nice resort

Beautiful resort and excellent location, especially if you want to explore Playa del Carmen. Nice beach but quite a lot of weeds washed up with the windy conditions. Food was excellent, rooms were clean and staff were friendly. Only complaint would be the construction near our room that went on even at night. It was not easy but with much persistence we did eventually get moved to a quieter part of the hotel.

Grand Decameron Complex Bucerias Trademark: Wonderful resort!

This hotel is very homey with very friendly staff. The rooms are clean. With the adult pool you have the choice of kids or no kids. There are 2 buffets and 5 restaurants for dinners and 3 buffets and 2 snack bars for lunch.

Paradisus Cancun: Amazing resort

Couldn't have asked for a better resort! Service, food, location and amenities were top notch. The a la care restaurants served excellent food and we have been to many all inclusives...even the buffet was better than any other resort we have been to. Would definitely go back again!

Hotel Emporio Ixtapa: Family resort lots of kids

Went on vacation with friends and overall had a great time. The food was good not over the top but acceptable. The rooms were fine but the bar fridge was rusty so not very appealing. We were to get 2 bottled waters and 2 beer every day - that didn't happen every day so we had to call front desk almost every day. We paid for ocean view and the couple we travelled with did not get one on checkin they did get one the next day. To me this is unacceptable you pay extra for ocean view and you don [... read more]'t get one? And they don't offer a discount or upgrade? Something is wrong with the way they do things. Also expect to have to get up early to put towels on a chair around the pool if you want a chair and expect very slow towel check in and check out. They manually complete a paper receipt everyday. Music starts promptly at 9 am so if you plan on sleeping in don't expect to. Did not spend any time at the ocean it was red flagged because of strong under toe. Almost got run over twice by the parachuters who land on the busy parts of the beach. If you have kids great but if you don't have kids travelling with you expect that the pool is always busy with kids who are allowed to jump in and splash everyone who is in the pool and they are able to use water guns and don't care who they spray. The resort is open to locals who do come in large numbers especially on the weekends. We went off resort twice and enjoyed local restaurants. Bar service at the pool bar was slow and they tend to serve the locals before you. It was strongly evidenced during our stay. The lobby bar should be open 24 / 7. There is an espresso bar in the obviously but tucked in the back corner of the lobby - disappointed that you had to pay. We've been at other hotel chains that include it. I highly recommend going for a massage on the beach - very good value and service. This resort communicates all activities in ONLY Spanish which is disappointing because you can't understand what activities were happening. The only entertainment on the resort was a Mexican night and 2 karaoke nights but all in Spanish. There are NO activities in English.

Iberostar Waves Tucan: Awesome

We really enjoyed our stay at the Iberostar Tucan/Quetzel, loved the jungle walkways, food was great and good wildlife throughout the resort, friendly staff, it was our second trip to this resort and we'll return.

Bahia Principe Escape Sian Ka'an: Incredible resort

This hotel is amazing!!!!!! We stay in the Sian Kaan part it was so quiet and we always found a seat at the pool! Rooms were great, food was amazing, great friendly staff!!!!! This was our second time, we will definitely go back in the future! Definitely worth the money :)

Dreams Los Cabos: Great time resort

We had a Great time. Very relaxing and extremely friendly staff. Meals were good with a number of selections nightly. Liked that we did not need to make reservations in the restaurants. Air Transat rep in Cabo was disappointing. Put us on the wrong bus to the resort and never confirmed pick up time.

Paradisus Playa del Carmen: Excellent resort

Very nice resort with excellent food and service. Staff always pleasant, polite and helpful. Very nice gymnasium. Beach was not quite as nice as various carrebean islands but still very nice and well maintained.

Hyatt Zilara Cancun: Simply amazing

The greatest vacation ever!! This place is spectacular!! If you r looking for a first class ( everything vacation) look no further..the staff is truly amazing.. Great job, thanks for all your hard work!! We will be back!!

Grand Palladium Riviera Resort And Spa: A wonderful first time experience!

This was my first all-inclusive (girls only) trip and I was extremely pleased by everything and everyone. I have nothing negative to say about the resort or staff, but I did find the "street vendors" on the boardwalks at night to be a little bit of a bother. But, this first trip has given me the travel bug and I've already looked at your other locations and I'm working on my husband to go to your Jamaica Montego Bay location.

Hotel Emporio Ixtapa: Adequate hotel / great location

I was not impressed that we didn't get the room that we asked for via the online booking through Tripcentral.ca The room we chose about 3 weeks prior to our vacation was listed as a Superior Oceanview and the fact that management kept insisting we booked a mountain view when we got there even though we never even saw these words in the ad or on our voucher was very insulting. When we got the voucher and it only said "Superior room" I questioned the agent at Tripcentral and she said we would h [... read more]ave no problem getting the oceanview. We were put on the 8th floor overlooking the town of Ixtapa (with mtns. in the background) and it was so noisy that we didn't sleep most of the first night. We asked to be moved to an oceanview but were told by the manager that there weren't any available even though the other staff member a few minutes earlier had said there was one but that we would have to pay extra for it which we didn't think was right. We were then moved to a room on the 2nd floor. The room wasn't superior at all which we had paid for but it was good enough because we no longer were hearing the music from the discos across the road. We tried to express our dissatisfaction with not getting what we paid for with the agents from Tripcentral.ca but there was never any resolution to the matter. The 2 elevators on a number of occasions stopped at every floor even though no one had pushed any buttons on those floors. I was very happy to get onto the 2nd floor for this reason as we could then take the stairs most of the time. The staff at the hotel were really warm and friendly so that was all good, the buffet food was adequate, the sunset cafe was really good and the pool was okay but pretty packed most of the time. The fridge did not work which we mentioned to the management but was never looked at and we didn't get our quota of 2 beers and 2 soft drinks per day in fridge as was part of package. Minor details. Okay.... I have complained enough. It was a great location and I loved the beach. It was also nice to have the restaurants and little stores across the road and wasn't too far to go to Zihuatanejo. The waves were fine to swim in most of the time and the drinks were good. The rooms were clean and tidy every day and the beds were comfortable.

Grand Decameron Complex Bucerias Trademark: Excellent as always!

This was not our first visit to the RDC and as always we were not disappointed. The grounds and facility were impressively kept, always clean. We were travelling with 2 children and needed extra drawers in our room. We asked for an extra dresser and it was delivered within hours. The staff are always friendly and willing to go the extra mile. I forgot my beach towel in the buffet restaurant one morning (big no no!) I went back that night to see if they had it and was disappointed that the [... read more]y did not. But the next morning when we were there for breakfast the hostess appeared at our table with my towel! Super happy that they found it as I didn't want to pay the fee to replace it and super impressed that they recoginized me. Food and drinks were good, there is something for everyone. This was our first time travelling with our two grandchildren 8 & 10 years old and they had a fabulous time. The RDC is definitely the place to take kids! We will return again!

Secrets Aura Cozumel: Beautiful Resort

My husband and I have never stayed at a Secrets but have heard lots about them and had great expectations. We were told by others who had been to many Secrets resort that this one was sub-par but we thought that the resort itself was very beautiful. We had a swimout room and loved it! The food was amazing, we only ate breakfast in the buffet and the rest of the time we enjoyed the other restaurants, the Oceana was our favourite by far! The seafood was fantastic. The staff all over the resor [... read more]t were friendly and very accommodating, Lucio and Angel at the Oceana were very sweet and very helpful, at the Manatee swimup bar, Felipe and Fernando were lots of fun! Vicky our waitress was very nice! If you are used to being entered by the entertainment crew on vacation, this is not the resort. Many people that stay here are divers, and for most of the week we thought the resort was mostly empty but in fact it was full, everyone was just out diving. The best evening entertainment was Paco the country singer, i could have listened to him all night. The Rock band was good but they didn't play very many songs. All-in-all the resort is beautiful and the rooms are great, the swimming pools were very well kept. There are many iguanas around the resort which are fun to watch. Hope this helps!

Bahia Principe Explore Akumal: thumbs up

very nice & relaxing ! you are taken care of in every aspect good food ,beaches ,pools tour booking was easy and very informative all in all had a great time would go back there again stay longer and recommend it to family and friends

Barcelo Karmina: Beautiful resort

Food in the main place was very good . The Italian and Mexican was mediocre the Japanese very nice . The pools were wonderful. however there could have been a bus once or twice a day to take you shopping. or exploring. Too long a walk in the heat for older folk. Having been to Mexico many times it would not be my choice with little access to other locations in the area.

Delfin Beach Resort Puerto Vallarta: Great place!

My sister and I spent a week in San Marino Hotel in early March. We had a fantastic time. This resort has it all for travelers who are looking for an authentic, personable experience. The staff is great! Very knowledgeable, friendly and helpful. We made a lot of friends. And that goes to all positions starting with the Reception desk, the Security guys, the bell boys, the housekeeping, the servers and the cooks. There were daily fun activities organized around the pool, but we didn't have a  [... read more]chance to participate. The room we got was renovated, bright and airy. The bathroom was ok, but it would benefit from renovation. The hotel is committed to renovations, and they do a good job making it look seamless for the visitors. The beds were firm, but not uncomfortable. There was always plenty of hot water. The beach lounge area was cleaned daily and chairs and loungers setup at around 9 am available for use until 6 pm. With the days getting longer and nice weather, it would have been nice to have a use of the chairs longer than that. But it didn't stop us from enjoying the beach front. One of us being vegetarians, we had a bit of a challenge to navigate the buffet. Once again, the servers were knowledgeable about the dishes and guided us through the selection. On a few occasions when there was not much selection of non-meat dishes, they offered us an alternative, like pasta or beans. The breakfast was our favorite meal, but lunch and dinners had always a selection of fresh greens, great variety of salads and Mexican dishes. Various preparations of fish were available for each lunch and dinner and they were delicious. Pork, chicken and beef dishes and various sides were quite versatile as well. Drinks were good, both beer (light and dark) and cocktails. We didn't try the wine. I would stay again and recommend this hotel to my friends.

Las Brisas Huatulco: Pleasant Resort!

There are a lot of positives about this Pacific Beach Resort. We love to swim in the ocean and the three sheltered beaches enjoyed by this large resort are great for that. An added bonus is the reef / snorkeling which is the focus of one of the beaches. Also there is a pleasant paved walkway connecting all three beaches - the path itself is an interesting journey that meanders with changing vistas of rockface, vegetation and seawall & includes glimpses of exotic birds and sunning iguanas. The [... read more] resort itself is large and sprawling with 2-storey residential groupings sited on rocky hillsides and connected with a network of narrow winding roadways and integrated with treed green areas. There is plenty of opportunity for interesting walks or if you prefer there is a continuous "taxi service" which provides welcome walking relief while titillating with fun rides that are reminiscent of Disney theme parks. The resort is very clean and well kept. Rooms are large with ocean views and upscale bathrooms. Food is a notch above most "all inclusive" resorts we have visited in the past though we thought it was a shame that the main buffet restaurant was closed in and air-conditioned rather than open to the beautiful ocean frontage. We are retired seniors and were very comfortable with the low key pace of this resort but we expect that the lack of lively "night life" would discourage a younger demographic. Overall the staff was friendly and attentive and we were well served throughout our visit. The only sour note was the fact that they are a bit "anal" when it comes to currency exchange. I attempted to change a $20 bill at the front desk and was told that they needed my passport to do that ! (Give me a break! this would have involved about a half return trip to my room - just to make change for a registered guest! The bottom line is I didn't tip that night - a loss for the waiters). The lesson in that is make sure you prepare for your trip by ensuring you have enough low denomination currency in dollars or pesos before you arrive. There are no ABM's on the site and a bank visit requires a short trip to town.

Fiesta Americana Puerto Vallarta: Fabulous resort

Fiesta Americana is an amazing resort..friendliest staff, great restaurants, spotless resort..pool was warm and wonderful..we will be back next year for another 2 weeks.. Have been to many resorts and Fiesta tops all..

Barcelo Maya Colonial: Excellent Resort

This hotel is excellent. It is a very large complex with lots to do. The grounds are beautiful and well maintained. The food is plentiful as are the drinks. The beach is breathtaking. Although, some areas are rocky.