Barcelo Maya Palace: Great place (some issues)

So we were returning for our second visit and were absolutely floored that the resort group (Barcelo) does not recognize returning guests as loyal unless booked via their own system. Shameful way to operate. More or less threatened to not lose our towel cards or get “fined”$25 USD but the funny thing is they don’t use the cards and the staff collect towels right off loungers starting at 2:30 pm daily. Told we couldn’t have a king bed unless we wanted to “be out by the road” due to re [... read more]novations, when in fact there were no renovations underway as proven to us by an on-site customer service person stationed in the hallways of the room blocks. Buffet food in trays was usually cold. My brother an experienced chef showed me why. They place dry food in trays on hot bricks with no overhead heat and upon questioning they are allowed to leave food on the buffet for two hours before changing. The staff beyond the front desk are amazing, the beach is great, the bars are superior. We arrived Sunday and at 1 pm we attempted to make a la carte reservations and could only get seats for 3 on Thursday and Friday unless we wanted to eat at 9pm or later. Being two diabetics we need to eat at regular hours so we were not pleased with this. Given the fact the resort was very lightly booked it should not have been an issue. However we learned that the AO (Riviera) folks seem to get priority bookings at the Palace. The fridge (minor) was not stocked at all upon check in and took two days and 50 pesos to get that taken care of. Turn down service happened once in 6 nights so maybe we weren’t supposed to get it at all. Oh well I know how to turn down a comforter. Cleaning was spot on, rooms was always very clean. TV if required is limited but again that’s not why we go south. Sunwing rep chastised us heavily for not taking in the speech, and threatened us with not getting a ride to the airport because we checked in Tuesday versus Monday, then she wasn’t even there on Saturday when she told us to come back and confirm our private transfer. Her replacement got angry because we did not have our booking number and told us to go get it because they can’t “simply look you up” in their system. Great system Sunwing has, if in fact that was true. Then he told us what time and we called ourselves to confirm and got a later time so we believe he did it intentionally. To summarize, I would return to the Palace but expect Barcelo group to treat returning customers better.

Barcelo Maya Riviera: Staff so friendly

We thought the food and ambiance was amazing in the restaurants and staff kept everything so clean. Loved the king size bed and jacuzzi tub on balcony. Would definitely consider going again. It was environmentally friendly where one switch would turn off all the lights to save energy

Allegro Cozumel: Beautiful resort

The grounds are beautiful and they work very hard everyday to make them that way. The people who work there are very kind. The room are extremely clean. The beach is beautiful white sand and the clean it every day also it goes for miles. We had a great time at Allegro Cozumel.

Occidental Papagayo: Beautiful Resort. Be prepared to walk a LOT

Beautiful resort, great food considering it is an all inclusive buffet. Too many steps. Not really handi-capable. You have to be willing to walk a lot to get anywhere. Beach is public so a lot of locals and many children. We specifically booked this resort to vacation away from children. We simply wanted adult time and weren’t aware the beach was public and screaming children everywhere.

Barcelo Bavaro Beach: Great resort

This is an excellent resort. The adults only portion of the complex is also a very nice feature. There is lots of walking is required but there is a shuttle available if needed. Nightly entertainment is also very good. Punta Cana beaches are always well maintained.

Barcelo Maya Palace: Super séjour au Barcelo Palace

Nous y étions du 11 au 18 janvier dernier, moi, mon conjoint et notre garçon de 3 ans. Notre séjour fut plus qu'agréable: tout est propre, excellente nourriture au Buffet, l'aménagement paysager impeccable, beaucoup d'espace sur la plage, même si il faut faire attention aux roches à l'entrée de l'eau. Je recommanderais sans hésiter cet établissement. Les employés sont tous très aimables. Toutefois, le seul bémol est que nous n'avons pas eu la chambre que nous avions demandée lor [... read more]s de la réservation. Ceci est mon 10 ieme voyage dans les Caraïbes et c'est la première fois qu''un hôtel ne peut respecter notre demande ( nous voulions une chambre avec lit King et avons eu deux lits doubles) Je crois que cela est dû au fait que l’hôtel était en forte demande et très achalandé lors de notre séjour. Pour cette raison, je vais certainement considérer aller sur au autre site de Barcelo, soit le Barcelo Colonial ou Tropical,aussi beaux et merveilleux mais qui semblait plus tranquille.

Barcelo Maya Colonial: Great week in Mexico

First off, I usually never would visit the same resort twice. But this place made me want to go back again next year. Rooms were clean, Food was really good, but could be served at a warmer temperature. Would be my only complaint on food. The wait staff were top notch. Resort grounds were beautiful, Beach was always kept super clean. One of the best trips we have had.

Occidental Caribe: Awsome Resort!!!

This is the 2nd time my husband and I have been to this resort, the first time was 14yrs ago when it was Breezes and both times we really enjoyed it there. This time we were a group of 9 people ranging in age from 18 to 74 & all of us really enjoyed the resort, the food was good, the resort was clean & the staff were amazing. We would differently go back!!!

Barcelo Bavaro Palace: Resort was good

Hotel was good,service was good! Did not like the half naked girls that looked underage dancing in the casino I feel of this is a family resort then this should. Or be allowed. I also didn’t like that people left their trash and plastic cups on the beach that ended up in the ocean. I think they should charge $1 for plastic cups and they get a refund when it’s brought back.

Occidental at Xcaret Destination: Awesome Vacation

The Occidental at Xcaret Destination is an excellent vacation getaway - we spent 7 glorious days here and enjoyed our time immensely - restaurants were great, grounds were great including the wildlife on this property. Most of all, the staff were so amazing - they could not do enough for us.

Occidental at Xcaret Destination: Amazing employees

My sister and I were in building 22 ( top floor. Back of building). We had monkeys on our balcony every morning. Wonderful experience. At one point our keys didn’t work any longer so I went next door to Royal level. Thankfully they fix the problem with the keys. If you don’t feel like taking the trolley ask for shortcut to lobby. I wouldn’t recommend this resort for people that have problems walking a lot. Everything else was great. Bon voyage

Barcelo Bavaro Beach: Really Beautiful beach and resort!

Had an amazing time. Rooms very nice. Food selection excellent. People at Resort friendly. People we talked to come back to this resort. One couple there 15th time. Many are golfers. Which they said was terrific. We are not but went over for lunch once. Exceptional service and good food. I would highly recommend this resort and look forward to returning!😊 Also, 12 minutes from airport which was wonderful.

Barcelo Maya Riviera: Better than expected

This resort is much better than i expected. The staff were amazing, friendly and very eager to help. The advertisement pictures dont do it justice. Also much bigger than expected. The food was absolutely delicious. I cant think of anything negative to say about our experience. Such a beautiful and magnificent place to stay. Just dont forget your water shoes, not a place to run some into the water full steam.

Barcelo Maya Caribe: The best vacation...EVER

We would like to thank Bismark for referring us to this amazing resort. We were truly blown away at all of the unexpected features presented there. We loved absolutely everything about this resort....nothing bad to say except we should have stayed longer. What a treat! We’ve been on numerous holidays, but this is one we will remember for a very long time. We’re already talking about our next trip which Bismark will recommend. This was our first experience booking with Bismark, but defi [... read more]nitely not our last. Thanks once more!

Barcelo Solymar: Good value for price

Public areas of the hotel were very clean. Staff were always cleaning floors and sweeping outside areas. Maids did a good job of making up the room daily. Maintenance responded quickly when we reported an issue with our balcony door.

Barcelo Bavaro Beach: Absolutely Amazing!

Our room was very spacious, clean and the fridge was always stocked. The beds were very comfortable and the curtains were perfect for keeping the light out if you wanted to rest or sleep in. The food was amazing, favorite restaurant was Chez Gourmet. The service always came with a smile. Two bars and lots of great sitting areas. You have the ability to walk to the family resort and casino area or you can relax and take a train. I took train ride several times just to see everything. We met grea [... read more]t people who return annually for the golf. I don't play golf yet, but would absolutely return to this resort. I felt so safe here at all times. I came for my birthday and they left me a beautiful note, cake and bottle of rum on my birthday in my room. Loved that extra touch! Thank you Rachel Guindon for setting this trip up and making this an amazing experience! Your advice and recommendations were perfect!

Barcelo Solymar: Great Resort

We enjoyed everything about our vacation. We stayed in a bungalow superior. The room was clean and comfortable. Housekeeping staff were efficient and pleasant. Pool towels were provided in room which we had no problem exchanging when required. We could always find something enjoyable at the buffet. Our only complaint would be that other than food served off the grill it was not very hot. The staff in the restaurants and throughout the resort were friendly and courteous to everyone. We attended [... read more] some of the evening shows which were very entertaining. The beach is gorgeous and of course is the main attraction. We enjoyed the location of the hotel which allows for easy walking throughout the town. We are repeat guests and will definitely be planning a return visit.

Barcelo Maya Riviera: amazing resort

great rooms with nice view great food great pools and beach with lots of beach chairs available great restaurants and a great buffet with lots of meal choices the buffet should be open longer and alcohol should be served earlier

Barcelo Maya Caribe: Beautiful huge resort

This was an awesome resort, well maintained clean grounds. Restaurants were superb and service was excellent. We were guests for 2 weeks and enjoyed every minute. Pools were very clean and beautiful with a nice little adult pool also. The beach was kept up nicely. We enjoyed our excursion to Coba and swimming in the underground cenote and meeting a traditional Maya family.

Barcelo Maya Riviera: Modern, clean, swimming resort !

It felt like we entered the future when walking around the inside of the resort building. It was amazing. Spacious rooms with huge King beds, double sinks and rainfall shower in bathroom. Oceanview rooms is the way to go. We stayed in an Oceanview room on the top floor and had the most beautiful view of the ocean! Service everywhere on the resort was top notch and even without tipping. Gourmet, delicious food at the buffet and a la cartes. The French restaurant was our favourite. And visiting t [... read more]he restaurants at the adjoining barcelo resorts was awesome too. I can't wait to return!