Our Verified Customer Rating 4

Our Verified Customer Rating 4

(6126 Reviews)

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Chris10Obrien  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: The best!

The resort was clean rooms were comfortable the food was plentiful and tasty. But the real hidden gem is the staff. They go over and above to make your stay the best! Here is just a few of the amazing staff Animation team Pedro Ariel Adrian Pupy Jamilah Bar staff Caesar Remberto Adis Leivys Yulier from the pool bar! Yudenir Dayana Yulier Reiniel Customer service Miguel Leidys Food and beverage boss Eduardo Entertainment boss Girlaldo Yandrey You will no [... read more]

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Private  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: Great

Our hotel need some TLC...but this will happen with new management. This is my 4th time there and the Cuban people are amazing at this resort!!!! The food was good! We will definitely go back next year !!!!!!!

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Santa Maria: Beautiful Beach

Resort as a whole very nice but Sanctuary in need of sprucing up. Dining area outdoor patios blocked off and outdoor furniture needs to be replaced. Room doors have large gaps, noisy at night, locks don’t work properly, phone never worked. No fault of the people who work there who are trying their best but the owners should do something.

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Amberkhan  - 

Verified Purchaser

Hotel Roc Casa del Mar: Very amazing time

Had a great time very relaxing and also the food was ok not the best but it was still a nice time around the people where very nice and the beach was very beautiful we have stay for a week and the shows were super amazing and it was very nice to be in the sun it was amazing

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Santa Maria: great location

beautiful grounds... terrific gardens everywhere! lots of good food choices, beautiful beaches. all staff was consistently cheerful, efficient, and anxious to be of service, especially our butler, isabel. i would gladly return there. the only complaint i have is communication ... when i called several times ahead of time with a question, the phone was never answered. also when i sent an email to the contact person shown on their website, there was no response. it would be good if some gluten-fre [... read more]

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Duker  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: Good resort

The hotel over all was more than I expected. Pools and beach area nice. Drinks were all good. This is Cuba, the food was ok always something to eat. The al cart restaurants were very good. Rooms were clean and comfortable. Can't really say anything bad about this resort. We have been to cuba several times and would not hesitate to go back to this resort.

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Judeee88  - 

Verified Purchaser

Roc Lagunas del Mar: Loved the resort!

I really enjoyed our stay at the resort, I didn't want to leave and I stayed for two weeks! The resort was clean and nice fun activities, a gym with an instructor everyone was so nice and friendly great service. Very kid friendly they have lots of activities for kids, my kids had a great time! The food wasn't amazing but was good compared to Cuba(and I am very picky). I am definetly planing anither trip there.

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Deanie  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: Best resort I have stayed at in Cuba

The resort is very clean , functions and waterfall working ... some minor repairs are needed and lights replaced for nite stools. Food is the best .. fresh and the bread is wonderful. Pizza cooked to order, bbq hotdogs are wonderful and they have French fries...bring ketchup. And the ice cream stand is open most days. And the distance from the pools ...yes there are lots of pools to choose from...to the beach is maybe 100meters

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Chell  - 

Verified Purchaser

Hotel Roc Casa del Mar: Wonderful!

Hotel grounds were amazing. Our first room was fine other than the tub didn’t have a working shower sprayer. Resort took days to move us to a new room. As a result my friend slipped and fell and injured herself. That finally got us a new room. Our second room had a shower which was much better. Other than that we had a great time and enjoyed every minute. Beautiful resort, great food surprisingly and friendly staff.

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Anna  - 

Verified Purchaser

Hotel Roc Casa del Mar: Amazing Beach... Bad food

So let’s start with the good... The Beach and the ocean - our of this world, the water is crystal clear with soothing waves and the beach is soft with plenty of cabanas, umbrellas and loungers The staff (except the front desk staff) - but our housekeeper David was so nice and friendly and made fun towel sculptures using the kids’ hats and shoes to make them laugh! The kids club staff are so kind and warm and truly love children! The waitstaff at the resort are so upbeat and friendly and re [... read more]

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Private  - 

Verified Purchaser

Valentin Perla Blanca: Breath-taking resort

Amazing staff, even if your spanish wasn't good. Great beach. Good room location. Only issue was the fact our fridge wasn't working but not as much of a big deal. This was a good first time experience in cayo santa maria with my boyfriend and we enjoyed the excursion that we did. Thank you so much for assuring our stay was a 5* experience.

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Dd12  - 

Verified Purchaser

Hotel Roc Casa del Mar: Perfect

Warm, nice, good customer service, good vibe, nice food and drinks, the hôtel and the area is secured, the rooms are clean and big, food and drinks available for everyone at anytime, respectful staff, nice beach

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Rondar  - 

Verified Purchaser

Playa Cayo Santa Maria: Amazing Resort, Aweson Food

We loved everything about this hotel and resort. We especially loved the food. The selections was incredible and endless. Crepe stations, smoothie stations, fresh fish and beef, pork, chicken sautéed to your liking. Pizza and pasta stations. Breakfast had pancakes and omlettes stations, not just one but three omlette stations so the line was never long. The staff were friendly and always available. The pools were beautiful and four to choose from so we always found a spot, whether we [... read more]

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Private  - 

Verified Purchaser

Grand Memories Santa Maria: Amazing!

This resort was by far one of the best I have stayed at so far in Cuba. I have been to Cuba three times and this resort was hands down my favourite. The staff were exceptional and very attentive at every meal. The pools and surrounding areas were well maintained and the cleaning staff were very wonderful, they gave us extra towels and changed the sheets upon request. I would definitely recommend this resort. I stayed at the Grand memories as there are three attached (Memories Paraiso, Grand Memo [... read more]

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Moose  - 

Verified Purchaser

Memories Paraiso: Amazing beaches and staff

The beach was white fine sand and correl and so beautiful. The beach is better than Veradero. We had some issues with the rooms, but they were dealt with by such caring staff. If you go, find a porter named Liban, he will make your trip the best.

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Christina  - 

Verified Purchaser

Grand Aston Cayo Las Brujas: Excellent hotel

Grand Aston Las Brujas is a lovely hotel, beautiful rooms, excellent food, friendly and helpful staff. I travelled alone and felt very safe, really enjoyed my stay and walks on the beautiful beach. I would definitely return to this hotel, excellent value.

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Lashestm  - 

Verified Purchaser

Grand Memories Santa Maria: Fun time with family!

Great time loved the pool beach! The pizza and bbq food areas were delicious! Good shows and entertainment, little extras! Staff was lovely and very kind- the service all around was great. Loved the little pop up stands with cherrios and cotton candy!

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Wayne Kretz  - 

Verified Purchaser

Grand Memories Santa Maria: Fun family resort

I took my wife and 5 year old away for our first all inclusive family week long vacation. The main reason was their free kids promotion and it was very affordable. I’ve been to Cuba before so knew what to expect and I was mostly happy with the trip. Room was ok, resort was very nice and the staff was fantastic. I would consider going back again next year.

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Save your money and stay away

We just got back from this resort and had a horrible experience. Rooms were dirty, stained sheets and chairs, door locks not working properly, room ceiling leaking, drain over flowing. We changed rooms after two days of fighting with management. Not much variety at the buffet and long waits to get service. I wouldn’t recommend this place to anyone.

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Santa Maria: Not for handicapped

There was no bars in tub so I couldn't shower for three days. However I was given a mat for the tub which helped the provider for this trip said it was good for handicapped people. They would provide a new room at the resort but it was not nearly as nice

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