JOIA Paraiso by Iberostar: This was our 5th time at this resort and there will be more. Great resort

All was great. The food, the entertainment the room, the beach, the pools and the service. Book this resort and you won't be disappointed. ,,............... ..... .................................

The Yucatan Resort Playa del Carmen: Très bel hôtel resort

Le service et le personnel sont exceptionnels. La courtoisie du personnel est exemplaire; on sent que l'on n'est pas seulement un client. La nourriture est très bonne. Bien que l'hôtel n'est pas situé sur la plage, l'accès est facile et n'est qu'à 5 minute de marche. Cependant, il est presque impossible d'obtenir une chaise et un parasol. Pour la période, l'eau n'etait pas très propre sur le bord de la berge, mais à quelques mètres, c'était mieux. L'hôtel est situé sur la 5e ave de Playa del Ca [... read more]rmen. Nous avons donc un accès immédiat à de nombreux restaurants et magasins.

Ocean Maya Royale: Still love it!

This was my fourth stay at the Ocean Maya Royal I continue to return for several reasons. The resort has a lovely lay out. I prefer the smaller individual buildings with about 8 rooms per building, only two floors high. The grounds are kept well maintained and you will often see workers keeping things tidy and maintained. As an adults only resort I prefer it. You can choose between the younger crowd busier activity pool or the quieter one. There is a vendor on site several days a week  [... read more]plus the gift shop which means if you want a few souvenirs you don't have to go into Playa to go shopping. Having a choice of restaurants is really nice. The buffet is great with lots of good choices. This trip the restaurant down by the pool has changed from a daily buffet to a menu focus. It make sense as there was probably a tremendous amount of waste keeping all that food out all day. This restaurant is the Mexican one and I have to say that for both lunch and dinner, different menu at dinner, the food was really good, tasty and fresh. We ate lunch there almost every day of our 10 day visit. The beach is nice at this resort, though walk a little further south on the beach towards town and you will notice what the beach actually looks like when the resorts aren't cleaning it up every day. There is still an on the beach massage business, I've gone twice two years ago and once again this past trip. The therapists are good and it's nice to have a massage on the beach. Rates are now $70 USD for a 1 hour relaxation massage and $85 for a Swedish massage, about half of what they charge at the spa at the resort. One small downside is that it now costs about $33 USD to get a cab into Playa del Carmen from the resort, one way. As a Canadian that was too expensive to just go walk down 5th Ave again. Several staff members were still there from my visit 2 years ago. A shout out to Lydia and Martin in the buffet and Mexican restaurant for being so great! Overall I'm still happy with the resort and would not hesitate to recommend it to someone looking for an adults only, smaller resort with good food.

Iberostar Selection Paraiso Lindo: Amazing Resort

We stayed at Paraiso Lindo hotel a the beginning of December 2024. The room was good, clean and was cleaned every day in a proper way. I could appreciate the food. It was at the next level. All 7 days I enjoyed fish and seafood excellent cooked. And sweets and fruits and everything. 10 out of 10. What was under my expectations was the night entertainment. Almost nothing. And considering you don't have much to do around that's a minus

Catalonia Yucatan: Not worth the money.......

Honestly.... we really did not like the resort at all. it was terrible!! I like the area it is located in.... but my husband NEVER had a hot shower... we NEVER got to actually use the app to book at any restaurants which meant i had the same buffet for the whole trip.... It was the worst resort I have been to.... and I am disappointed to say the least.... truly I was sooo disappointed I feel like i need a trip from that trip!! the travel agent who helped us was the only good thing about it a [... read more]ll.

Royalton Riviera Cancun Resort and Spa: Don’t go here. Stay home and throw your money in the fireplace

On Nov 28th 2024 I traveled to the Royalton Riviera Cancun, party of seven. When we arrived, we were not offered a welcome drink in the lobby. We found our way to the Diamond club Reception and were checked in. My daughter did not get her room until around four. I was told that our room was facing the pool and partial ocean view. When I went to the room it was facing the mangrove. I returned back to the reception and the person that checked us in was not there. I was told that they made a [... read more] mistake and it was not what I was told and they said sorry. The reception gave us no information about our butler, I had to find out from someone around the pool who finally found our butler, Alphonso. He said any problems please contact him. Also Angelica was our other butler. This room was in really poor condition and not what I expected of a 5 star resort. Bedding was stained, see picture, no free slippers and bag as promised, no liquor stocked. It was more like a 3 star resort. This Presidential suite was clearly not 1286sq ft that I had paid for and advertised by Sunwing. It was around 900 sq ft. The Oder of raw sewage and the smell of perfume they were spraying to try and cover the smell of sewage was so bad that that it triggered an asthma attack. My asthma attack was so bad that at 4 am I had to go to the front reception and tell them that if something is not done, I will end up in the hospital. They seemed to be concerned and said they would speak to the manager. He came back and said they would give me a room for the night, which they did, only problem was that this room was under the room we were in and also had the same issues. also they would switch my room the next day but the request had to go over to the diamond club manager. Nov 29th I contacted my butler Angelica and she assured me my room would be switched today. She said she understood that I was having an asthma attack because of the air conditions. I attended the Diamond club reception and they said I could not be moved until the next day and I would have to spend another night in the room I was in. I have included a screen shot of the conversation with Angelica in which she said I was being given the new room because of my MEDICAL condition. She said to have my bags ready for the next day at 12 noon and they would be picked up by the bellhop and delivered to the new room. Nov 30th 3pm I had not heard anything and had been in contact with the Angelica and she had no news. I attended the diamond club reception and spoke with David and he said that my request for a room change was because I wanted to be closer to my daughter. I explained that I was being moved because of the sewage gas smell and it was because of a medical condition this was causing me. He told me that I couldn’t have a room move and check back tomorrow. I protested and he went to speak to a manger upstairs. He came down and said they had a room change for me. He told me that the room was facing the pool and Oceanside. I went to see where the room was and lo and behold it was a room facing the mangrove with the same sewage gas smell. I went back to the diamond club and told David and he said oh he told me that was the room they had and he told me he said it was facing the mangrove, he outright lied to my face. I was pissed off and said is that the manger upstairs and he replied yes. I started up the stairs and David said you can’t go up there. I replied watch me. I went up the stairs and spoke to the manager ENRIQUE. He said David gave me the the wrong room number, someone typed the wrong number in and the room I was getting the room that faced the pool and was Oceanside. When I was retrieving my luggage in my daughter’s room Angelica and another person who said he was a manager, came in with a form to sign for the new room. I told them that I had to read it before I signed it. In reading the form it said that I would indemnify the resort and Sunwing from all liability and I would not post and negative feedback on social media etc etc.i told him that it was a legal document and I would not sign it. He said that it wasn’t a legal document and it was just so they could be reimbursed for the amount for the room change. I told him again I would not sign it. He said that if I didn’t sign it I would be charged the $500 usd for the room change. I told him I was already in the room. I told him to have Jose the diamond club manager come talk to me and I wasn’t signing. Jose came to see me and I explained I wasn’t signing the document because it was a legal document. He said it wasn’t a legal document and it was just so they could get the money for the room change. He also said I would be charged if I didn’t sign. I told him I was absolutely not signing because if I get hurt on the resort after I sign I would have no right to seek any legal recourse. He again said I need to sign. I told him no. He finally said he would have to get one of the resort workers to sign it so they could get reimbursed for the room change and he left. I did finally get into the room around 4pm but another whole day of my vacation was lost. This room had stains on the sheets, picture is included. There was nothing in the fridge, no liquor stocked, no blankets, patio doors could barely be opened, screens on patio doors were torn and bugs could get in, picture included, Fesses stains on the bathroom light switch cover, picture included, mould around the air conditioning vents, picture included. The air seemed better the first night but the second night it this room I started having problems with my breathing again because of the mould. I informed the diamond club and they said there was nothing they could do as they already moved my room. I suffered the last days of my vacation having breathing issues because of the mould in the ventilation system. This room size was also not what I was sold 1286sq ft, it was around 900 sq ft, pictures included of room measurement including the balcony, pictures included of my measurements. I had to request a microwave and it was brought eventually but I had to be in the room for it. They advertised 24 hour room service but when I went to order something I was told the buffet was opening soon and I had to go there. I had an issue with something biting me at night and found a blood stain that appeared to be a bed bug blood trail. They did have someone come in and they inspected and said it was a mosquito, pictures included. I did notice a lot of mattresses being removed from room son our floor because of bed bugs. I spoke to people that were staying on the resort that said they had bed bug bites and their rooms were changed because of this. Mosquitoes don’t leave blood trails so I question the results of the inspection. There were many other issues with this resort, unsanitary food handling conditions that included drink cups not being washed properly at all bars. My granddaughter was sick for two days throwing up because of this or some food that was bad.We were served raw hamburger at the beach food place numerous times. When we returned them and asked for cooked hamburgs the cook threw them on the counter. There were safety issues around the kids pool where children could have been seriously injured, picture included. Garbage was blowing all over the place because of lack of garbage pails on the resort. Service around the diamond club pool and beach was pretty much non existent. We ordered room service breakfast and it was all cold and disgusting and we could not eat it. The buffet food was all cold unless you had something Cooked. We requested salt and pepper shakers at the buffet table and were given a plate of it, picture included. My granddaughters were again served raw hamburgers at the steakhouse and we had to send it back. I was told that I could get Heineken and got it only the first day. They kept telling me to come back in 15 minutes and I never did see any the rest of the week. There was a shortage of ice all the time. There was an issue with spoons at the resort. They were locked up and the employees had to retrieve them in the morning. Had to bug the servers to get a spoon to stir our coffee. The coffee shop always ran out of stir sticks. The pool towels were bleach stained and old. Towel guy said management tells him to just flip them over and roll them up and hand them to people. Not what I expect out of a five star resort. In closing I must say this is the worst resort I have ever stayed at and it clearly is not a 5 star resort that Sunwing sold me and I paid a lot of money for. My party of 7 had numerous issues with this resort and were rudely treated by management. I dealt with all levels of management and finally found the contact information to go above their heads, picture enclosed. They would not give me the General manager Rodolfos email contact. I did contact Sunwing Mexico and their reply was the resort already compensated me with a room upgrade. It was not a room upgrade to me as I could not breath in this room also because of the mould condition. Also this room was smaller then what I was sold by Sunwing. I also spoke to Nexus at the resort and they were no help whatsoever and just said a Sunwing person would be in touch with me. I spoke to management about the room size and he showed me a picture of the rooms and said we had a large room. I asked him if he knew the room sizes and he said no. I explained that this is not the room size I paid for and he just shrugged it off.

Grand Sirenis Riviera Maya: wow just like a brand new hotel

We were totally impressed with nthe new renovations it should now have a 5 star rating. one of the few hotels that gives you a junior suite without upgrading we highly recommend this hotel for a enjoyable holiday.

Ocean Maya Royale: Great resort!

This resort was great! Check in was at 3pm so we recommend bringing summer clothes while you wait if you arrive early and coming from a colder place. Check in was smooth with the staff there and drinks were provided right away! You also get help with luggage after the room is available but we just went by ourselves. Rooms were cleaned every day but you should leave the room tag outside if they aren’t cleaning it at their usual time; we had asked them to come back later every day since they c [... read more]ame around 8:30am every day while we were getting ready for the day. Linens are new every 3 days so keep that in mind but they’ll make the bed still. Mini fridge and coffee is restocked every day; they provide pop, beer and water in the fridge. Room service is available from 11am-10pm for free and after then is a charge. Bathroom supplies are restocked if you take or use them as well. Bathroom was clean but our shower had a small leak which didn’t bother us. There was a free safe to use. The bars were quick and the bartenders are all super friendly and hilarious. Shoutout to Cocktail Captain and Francisco! The pools are great, there’s one that’s chill and the other with activities and music every day. The bridge is being rebuilt but luckily we got to walk across it on our first day. The beach was decent, the ocean water was much warmer than the pools but a bit of seaweed build up on the shore and some smell but not unbearable. The ocean wasn’t super popular to swim in given the wind and yellow/red flags most days but we still went in. Just be aware that red flags may mean current conditions and life forms like jellyfish that have stung people during our time there. But the beach has a lot of options to sit, from tree huts to hammocks to being right in the sun by the walking deck (not by the shore) and under sun covers which ARE in front of the shore. Jet ski rentals were easy to book and it was super fun! There were free water activities you could book as well or extra ones but we didn’t do anything besides paid for jet skis. Lots of activities every day and there’s a schedule on their app but the entertainment/blue team also informs us as they walk around and get to know you and there’s a schedule board by the Mexican restaurant as well. The entertainment team are incredible at their jobs. Shoutout to Oswyn, Viri, Moses, and Kendall! We played a ton of beach and pool volleyball, aquafit/aqua aerobics, challenges and games, artsy activities, etc. every day! The food is pretty good! We aren’t picky people but there’s variety and restaurant options. The hibachi restaurant was the only one you had to book a reservation for and we’d recommend going around 5:30pm to stand in line before they open at 5:45pm. They’re closed Wednesdays. The other restaurants are great though, and the buffet has different food themed nights throughout the week but pretty standard during breakfast and lunch. There’s also Mike’s Cafe which is open most of the time with great cafe/snack options which was nice for our early excursion day and our last day getting ready for our check out and chiller nights/days. There’s also an ice cream place right by the pools open every day. The nightlife didn’t really exist in terms of partying as the crowd wasn’t as young as we were for the first few days. Highly recommend making some friends there and inviting them to night events which we ended up doing which made it a bit better. They also have pool/8 ball, ping pong and air hockey available to play. There’s 2 resorts close to ours on both sides and both have access to our shoreline and deck and have kids/families so keep that in mind if you’re looking for a full on adults only. They don’t really access the resort itself or anything though. The resort itself is on the small-mid size resort but we loved it because we didn’t have to walk too far to reach food and bar options and our room. Overall, we loved it.

Bahia Principe Escape Sian Ka'an: Will definitely be back!

A bit overdue, but wanted to leave a full review of this resort :) For context, we're a couple in early 40s with kids and this was our first time visiting SK or any Bahia Principe resort for that matter :) Overall, we had an amazing time and would definitely be back! The room: I know some have said that the rooms were "dated". Honestly, I this this is the style of the decor for this place. I'd consider myself a person who likes luxury, cleanliness and comfort. Not super picky, but getting  [... read more]a good sleep and having a clean room is more important than anything else. We had the penthouse suite. The room was very spacious, and cleaned well daily. We did not see any tarantulas or scorpions in the room, but outside of the room we saw a sizeable scorpion on the stairs going up, lots of gekkos or lizards of some sort, a HUGE bug which we're still debating if it was a cockroach, and some cool frogs. Nothing too alarming. I'm a picky sleeper with insomnia so please take this with a grain of salt... We have a foam mattress at home so we can't feel each other move around, however the beds here, you can absolutely feel the other person getting in and out of bed and tossing and turning. The pillows were very small... resembling couch cushions and they were very stiff. We asked for down pillows and memory foam, and was better, but still not the most comfortable sleep. The AC unit is also found right above one side of the bed. My partner slept closer to the unit and it was quite cold and apparently "dry" feeling. We left a tip for the cleaner every day and also the mini fridge stock person. Great service every day. Water pressure was a bit of an issue. We couldn't get the hot tub filled quite what we wanted. It was dribbling, but it rained most the time we were there so we didn't really use it. Some guests complained about electricity issues in their room, so on par, we were good with weaker water pressure :) On food: all the buffets were pretty much on par. We were never really the first do get there, so I think we missed the good seafood on the Friday. Also keep in mind that neither my partner or myself are dessert people so we didn't try any of the desserts at the restaurants. I'd say that my favorite buffet would be Akumal. But honestly, they're all quite comparable. Aluxe was decent, I really liked their appy's... we tried them all, service was also great. I generally like my steak really rare, and asked for rare. The texture was very different than what I'm used to. It was more of a raw salmon texture than a beefy texture, less chewing required? Our favorite restaurant, by far, was the brazillian steakhouse. I was afraid the steak would be overly salty and dry/overcooked. My gosh... it was FANTASTIC. The seafood restaurant on (i think) Coba was also very great! We also tried a few other restaurants, but those two were our favorite. We accidentally were late to one of our resos by 15 mins, and were seated without issues. It wasn't the easiest task to find chairs in the shade where the entertainment was happening by the beach resorts but we managed, and def WAY better than other AI resorts we've been to. On drinks: it's been a while since I've visited Mexico, but i remembered they had the best drinks b/c they used better alcohol and fresh juices. Unfortunately like most AI resorts, they no longer have fresher juices at the bars. I was getting a bit tired of drinking pina coladas the whole time, and I took a pic of the list of drinks people were saying were delicious and many bartenders had no idea what I was asking for. The bar tender at the lobby bar in SK, Randi was fantastic - he has a passion for making delicious drinks and always surprised me. Sadly I only found him 2-3 days before leaving :( Entertainment was good for a resort that is a bit quieter at night. Shows daily from 9-10. They were good. My favorite was the silent disco. First time experiencing it, and was definitely a lot of fun! The service here and I might mention, ALL of the resorts were fantastic. Zero complaints! The trolly rides to the other resorts came frequently enough. I likely wouldn't recommend drinking overboard and then heading back b/c it can be quite bumpy LOL, but we pretty much just went for dinner and headed back to SK after. We would be back in a heartbeat! Was a nice relaxing vacation. Sadly more rain than sun, but no fault of the resort! It was a fantastic time regardless!

Bahia Principe Explore Tulum: Wow!!! Amazing resort

Such a phenomenal resort. Extremely well kept and clean. Food and entertainment were all amazing!! Staff was very friendly and remembered our names. We were a party of 10!! we expected a nice vacation but ended up haveing a fantastic vacation! Will definitely go back

Bahia Principe Explore Tulum: Lush resort!

The grounds at Bahia Principe Grand Tulum were stunning, lush, and very well maintained. Food was very plentiful at the buffet. Only drawback was it was so hot in there due to the open nature of the restaurant. All the restaurants we visited were very good, we especially enjoyed the Mikado Tepanyaki and Tequila! Staff was amazingly friendly and hard working. Pool activities were super fun. My favourite was Victor the water aerobics instructor, so much fun! The beach was lovely but rocky in some  [... read more]spots for swimming, had to go towards the Akumal for better sandy beach. Rooms were just average and showed their age in comparison to the rest of the resort. Overall, it was a fun time with good food, plentiful drinks and lots of walking!

Barcelo Maya Tropical: Great Resort!

The hotel and grounds were very well kept. Very clean. Staff was friendly and helpful. Beach was beautiful and pool area very nice with easy access to food, bar, washrooms from both beach and pool. Nightly shows were great. The lobby and lobby bar was very quiet all the time. A little entertainment in the lobby bar in the evenings would have been a nice touch for those who didn’t want to watch the shows.

Bahia Principe Explore Akumal: Great resort

We spent a family vacation with our 3 y.o. daughter in August 2024. We loved the resort! The territory is huge, and you can still use the amenities of other parts of this Bahia Principe resort while staying in one of them. The entertainment team did a wonderful job, and we loved the evening shows. The restaurants were amazing! The food was always tasty, and the service was very decent. We also liked that the staff does their job really well no matter whether you're giving them tips or no, which  [... read more]makes you want to tip them. However, the beach is not great along the whole shore occupied by the hotel - the part near Tulum is better. Also, the rooms in Tulum have undergone pretty recent renovations; however, in Akumal they are pretty large and are kept clean and well-maintained.

Barcelo Maya Palace: Amazing Resort!

We enjoyed our stay at the resort. The rooms are neat and clean and pretty big and comfortable. This resort is right on the beach which is an added advantage. The food is delicious and activities in the resort are also plenty. We found each and every staff to be friendly and nice. In short had a great family vacation at this resort and would recommend this resort to others as well.

Royalton Splash Riviera Cancun: Good kid-friendly resort, for the pools not the beach

Generally the hotel was very clean, modern and had many amenities. The check in process was a bit disorganized and frustrating, but the app is great. The steakhouse and Agave had amazing food. Overall good food. Our young kids (almost 2 and 5) did not make enough use of the waterpark as it is better suited to older kids. However they loved the kids club, the pool and the nightly shows. The beach however is rarely in use. It does have seaweed and is murky but we would have used it and playe [... read more]d in the sand more. No one talks about it and there are no signs but we learned from past reviews and the bartender that this is due to crocodiles nearby. Thankfully we never encountered any but it made us fearful of spending much time at the beach. This is the only reason I may not go back to this location. Even though the Royalton overall was a good resort. If you don’t care for the beach at all, then it’s worth the visit.

Barcelo Maya Palace: Barcelo Maya Palace. Great resort

This hotel was clean and very well maintained and appointed. The beach views were endless. The beach was one of the nicest beaches I have seen with sandy bottom and no seaweed. The rooms were clean and spacious with all amenities. The food was the best if any all inclusive I’ve stayed at. The staff were friendly also especially Giselle and Garson at the frog pool! The bowling g mini putt pickleball and beach volleyball added to the fun experience. The only thing missing h was food trucks or a be [... read more]ach grill that offered an easy snack for lunch versus getting dressed and going to buffet. We had a great time!!

Barcelo Maya Palace: Really Great Resort

Amazing beach and clear water for snorkeling right on the resort! Great service all around with the dining, cleaning of rooms and bar service. The rooms are great - we went premium which I would definitely recommend! The only challenge was getting reservations for a large group of 18 people at the restaurants.

Barcelo Maya Palace: Beautiful Resort

The hotel was great. The rooms were large and the beds comfortable. The service was amazing. The staff were responsive and friendly. The food was very good and there was lots of variety. The beach was awesome! The fish were happy to come in the shallow part of the water.

Sandos Playacar Beach Resort: The great family Resort

Overall, this resort is a great place for all ages, but especially for families. The beach and nature were amazing. Cleanliness and service are the most successful points of this resort, which through the wonderful and very kind staff make the stay at the resort even more desirable. We sincerely thank agent Sandra De Faria for suggesting this resort.

Sandos Caracol Nature Resort and Water Park: Meh-xico Vacation

The best part of this hotel was the staff, aside from one who checked us in and set us up for a "lunch" at the Royal Elite part of the hotel, which is for returning members only (we had purchased the select club adults only package). We were told it was just a chance to see what it was like and would be 90 minutes tops. I was also told that this was the only part of the hotel which had a swim up bar (later found out this wasn't true, the family pool does as well). We meet him the next day and [... read more] he introduces us to a man who would take us around. Well, this lunch (we had tacos at El Nido, a restaurant we already had access to) turned into a sales pitch. We were brought over to the Royal Elite side of the hotel and shown a model suite. All the while being told that our side of the hotel served bad alcohol that would give us a hangover, and commenting on how much nicer this model room was compared to ours (this is the second day of our 7 day stay). More sales stuff about how online sites that offer packages purchase a bunch of rooms and sell them, while he could get us a deal for $1 a night for the room, we just have to book flights. More sales pitch that confused us, I started thinking it was for a timeshare (something about not being able to book certain dates??). Then off to his office where he shows us pictures of different Sandos resorts around the world. At this point we are not biting, so he brings in his boss. Finally, after 2+ hours (when it was supposed to be 90 minutes total), I explain we are not interested and the good reasons why. We are promptly ushered out. Lame. On top of all this, the select club package is supposed to give you priority seating and reservations for the restaurants and buffets. Many times we waited in line for the main buffet place. The food is ok but lacking in many ways. Too many items were overcooked, dry and bland. We saw one of the made-to-order cooks at the main buffet using the same tongs to touch raw meat and chicken as to serve the cooked meats. I didn't even bother trying anything from that station after that. Halfway through our stay, the 24 hour room service stopped. We were told we had to go to the El Nido restaurant and order from there off a different, smaller menu, which no longer served any breakfast items. The shower leaked all over the floor due to there being a gap at the bottom of the door, and we had some kind of leak in the toilet closet. The pros (there were some), are the staff was extremely friendly and attentive; there were all kinds of animals around (coati, raccoons, a peacock, turtles and monkeys); there are on-site ruins (!!!), and the foam party.