hotel looking a liitle tired. Rooms comfortable but needing updating.
lots of outdoor areas to sit but lots of smokers use the common areas.
Food in one word was terrible.Plates dirty most of time.
Bar selection very limited.Staff overall were pleasant but not overly so.
Front desk reception- male worker, sorry didn't get name (no name tags) Not friendly.Left poor impression upon arrival
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Shannon Marie -
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Melia Cayo Coco: We are already planning our next trip back!
Okay, here it goes. I am a very reasonable logical person, so hopefully this review helps someone!
First of all this resort is smaller than others, everything is easy to get to with a quick walk!
Things to try!! Snorkeling! You can line this up while at the beach. It was a blast, and bring bread in a large water bottle! You’ll see why!
They have a dart board and pool tables. Bring some darts :)
Try the lobster for lunch at the beach restaurant. Great experience.
Check out t[... read more]he recreation center! The guy who works there will literally train you on kickboxing. As a kickboxer - this made my week and I worked out everyday. TIP HIM!
A La carts are always great. Make sure you to each one.
Music in the lobby was fantastic! Shows were good!
Cappuccino in the lobby is AMAZING.
Gym - not so great. Super dated. Okay tennis and walk on the beach for cardio.
The sauna works and is great.
If you want a crazy party - this is likely not the best resort. Most of the people seem to be quiet!
My husband and I are 40yo and 50yo - we are private and do not drink. So we appreciated the quietness of this place.
Next door at the Pullman was busy and loud :) Also a great resort! But busier.
Get an ocean view!! It’s also worth it.
Food was great. This is Cuba and they do their best to accommodate picky foreigners. You will always find something you like. We did very well!
Do not tip in Canadian Coins - they have no value there. So if they ask you for bills in exchange. Do it! :)
Towel bar closes at 4pm - not my fav idea, but not enough to not like this place. They also lend books at the towel bar.
They’re constantly keeping the grounds and painting something. Everyone is friendly and they love Canadians. So I will always be loyal to them!
Bring a converter for the outlets if you need to plug in something like a Dyson Airwrap. They won’t fit because one side of the plug is bigger.
You will notice that the water in your room is heated by a solar panel on the roof. So let the water run in order for it to get hot, and it won’t be very hot first thing in the morning. Such a smart idea for the resort to have these!
There was always a beach chair with a cover. I loved that!!
Food selection gets better throughout the week.
Go to the market! It’s a 20-25 min walk. They also have bikes and mopeds!!
Honestly. We loved it so much here and enjoyed every minute. If you remember where you are and what they CAN offer, you’ll be grateful and enjoy yourself too!
They try so hard!!
If you can’t live without chocolate, bring some.
One more thing…we traveled with a carry on only. So at the Cayo coco airport, we spent $30 and got to the hotel at least an hour before everyone else! It was totally worth it. On the way home we just took the bus.
Have fun!!
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Private -
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Memories Flamenco Beach Resort: YW
This was a typical Cuban 4-star....more like a 3-star everywhere else. Accommodation ok, food plentiful but ok in quality, service ok, pool ok. Beach beautiful,weather gorgeous. Grounds very large so that although it was very busy, it wasn’t in general a problem getting beach chairs etc. Staff willing but inefficient. Dining room lacked in things eg only one coffeemaker worked.
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Private -
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Tryp Cayo Coco: Lots of changes
It was nice to see all the new repairs happening at Tryp. The stiff are very excited to see these changes as the resort was starting to look old. All of the sidewalks areas have been replaced with new; new lighting around the resort to accent trees and paths; new food items like great salad selection and bbq items; new eating area between pool and ocean with dancing and food. Many thanks to staff for always greeting us, answering questions and making us feel at home.
Joaquin and Lucy at guest s[... read more]ervices, Steve and head DJ ( sorry for for his name) in entertainment, Robert the head chef and his servers, the dance team, who work very hard, and their director, the main bar staff for being professional all the time.
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Chrissie -
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Memories Flamenco Beach Resort: It is a nice welcoming resort with great workers
Overall everything was great except for the sceptic issue behind block 8 right by our room. We closed the door and curtains all week to not see or smell.
The workers are friendly and the General Manager works hard, very hard. The food was great and we feel for them for not having enough essential items at this time.
Thanks for making our trip a good one and and taking care of your lovely resort.
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Kimc -
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Melia Cayo Coco: Great resort!
This is a great resort! The staff are all amazing and do everything to make your stay great. It is a small resort so its easy to get around and you get to know the staff very well. The food was very good!! Beautiful beach with amazing morning sunrise :) I would definitely return and recommend to anyone looking for the smaller resort type vacation.
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Laurie -
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Hotel Camino del Mar: Disappointing resort
The website had no mention of over half the resort being under construction as well as amenities advertised are not on location. The 24 hour food bar had no food and the grounds were not kept up. There was a cardboard box outside our room the entire week, as well as cups. Most bathrooms were always out of toilet paper. The two al a cart restaurants were also not what they were advertised as. The excursion we booked was poorly run and disorganized. Very disappointed.
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Private -
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Muthu Colonial Hotel: Amazing resort
Love the atmosphere of this resort. Will return in the future for sure!!
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Private -
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Hotel Playa Paraiso: It was Ok, not my favorite
The grounds were beautiful, the pool nice and large, the beach amazing, rooms were decent, but mine had a musty smell. Water for the shower and toilet worked daily and had amazing pressure.
Maids were friendly and social, some staff were very friendly and went out of their way to please , others were rude ( ie. a couple at front desk). Staff did not have name tags, so hard to give credit to those by name ...
The buffet was so/so, lineups were very long for the grill, and getting water or a win[... read more]e order was hit and miss. The time the buffet opened in the morning was very late especially if you are an early riser...chairs were being saved around the pool and beach area before the sun came up, so finding a lounger had its challenges.
No grill by the beach...disappointing...and very limited snack choices at the snack bar.
Alcohol was limited to rum, beer white, or red wine...During the day many options to get a drink as there were a number of bars open...At night, usually, 1 bar is open, for all...became crowded and took a long time to get a drink ...
Only received water in my room 4 times throughout the week...
Really enjoyed the entertainment 3 of the nights, wish there was a bit more variety..i.e. Micheal Jackson show...lol
A big shout out to our Sunwing representative Mabel...she was amazing in helping me to sort out a room issue and she answered all our questions and made us feel we could come to her with anything...
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Cbleach -
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Valentin Cayo Cruz: Large resort
Been to Cuba 7x without issues until we came here.
Negatives first...Started off with a late arrival. Our room was infested with ants (ground floor). My husband had his shoes stolen off our terrace after leaving them there for 15min. No coffee makers in the room but hey had a coffee station set up 😕.
Even if you put the sign on the door so they don't come in and clean, they go in anyways.. 😮â€ðŸ’¨
My sunscreen went missing and one of our coffee creams we brought from home. Ran out of [... read more]alot of booze, buffet was the same thing every day, it was good and we never starved. We realized that the entire country is having suply issues and it wasnt their fault. wifi was free but you had To constantly go to the front desk to reactivate it every 5hrs. They also only provided 1 room key.
Positives... grounds were well kept and rooms were clean, staff was very friendly and always smiling. Infinity pools were beautiful and clean. Always had plenty of loungers and bartenders were amazing. Shows at the theater every night.
It wasn't our worst visit to Cuba but it wasn't our best.
Will not return until supply issues have been resolved.
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Private -
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Iberostar Coral Esmeralda: Very happy holiday
The hotel and grounds were everything we had hoped for: beautiful, clean, comfortable, quiet and convenient. We could always find a beach chair and never had to wait around in line. The food was Cuban (lots of pork, fish, beans, cabbage and vegetables) without a huge amount of variation but always tasty. There are shortages of some dairy products currently (milk and butter) but this didn't limit choice significantly. The snack bar (really a small, outdoor sit-down restaurant focusing on a piz[... read more]za oven) made for a fun lunch as did hot meal served every day at the beach bar. We had a swim out room and loved it: large, bright and with an amazing private poolside patio. The staff were kind and courteous. They noted it was my husband's birthday on arrival and treated us to an à la carte meal and bottle of bubbly which was much enjoyed. The beach is was quite windy and wavy during our visit but we could swim most afternoons in warm water with a perfectly foot-friendly fine sand bottom. The trip from the airport is rather long (over an hour) but the transportation arrangements made it all stress-free. A perfect place to unwind for people looking for relaxation away from the crowds of large resorts.
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Private -
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Memories Flamenco Beach Resort: Beautiful location but awful accommodation and services
We reserved a junior suite room garden view with king bed. We got 3 single beds and no furniture in the room facing the tennis court. We changed rooms after 2 days in a room with broken safe, no towels, no pillow covers, no furniture on balcony, bathroom in need of repair, patio door partially open, electrical plug complete out of the wall, etc…. In 12 days we had new towels 3 times. Once they gave us bath rugs for towels. We had a bottle of water delivered in the room every 2-3 days while [... read more]they were supposed to deliver water every day. Lack of toilet paper big time especially in the public bathrooms. Toilet doors don’t lock or even close. The rooms are in need of great repair. At the bar you could get beer, rum, wiskie, ice tee, punch. No Baileys, no pop, no coke, no pinacolada, no margheritas no special drinks. We had coke 2 days during our stay of 12 days. We bought our own booze gin, Baileys, pop. Buffet same every day. Lots of pork, fish, beef. Hardly no chicken. Good pastries in morning, sometime no eggs at breakfast. Good bread, salad bar. Every day, you had to line up for the buffet, not big enough for the amount of people. All à carte restaurante were the same Mediterranean , Italian, creole, Asian, they offered beef, pork or fish. No pasta. I would not recommend this resort. No service, they just pretend to note your requests but nothing happens. Went to Cuba 6 time before and never had problems, this resort is overly book and then they can not rendered the services.
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Brabs -
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Melia Costa Rey: Great resort
This is a very nice well kept resort in Cuba.Beautiful location. Staff are amazing.. always asking if we are ok or need anything. Rooms are quitelarge too. Food was pretty good with lots of choices. tried 2 a la cartes which were alos very good. Entertainment fun too during the day.
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Jackie -
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Grand Muthu Cayo Guillermo: Amazing Stay!
We are a family of 4, two young girls, there were a lot for them to do. We utilized all the pools including the kids pool and the kids club, plus they had entertainment throughout the day/night for kids. In addition a nightly show, my only issue was the show started too late (9:30) so it was hard to stay up for it lol, but we did make it to a couple which was nice.
Lendes (kids club staff with long blond hair) was amazing, she babysat for us after hours so we can enjoy a dinner/date night- that[... read more] is at a small fee. She was so amazing my girls still talk about her.
Restaurants were good! I would suggest you book your al-a- carts as soon as you get there. Those restaurants were amazing and staff were amazing too. I also recommend reserving a spot a Sendero, it's a lobster lunch on the beach under the mangrove trees-definitely worth it, lots of food and only $20usd per adult. Also don't forget about the pizza lunch at the beach restaurant. The 24hr snack bar offers breakfast and snacks throughout, we ate there every morning, ask the waiter or waitress for omelets, they make them for you.
Towels: if you need new beach towels, just ask your house keeper, she promptly changed ours out for us, she was so lovely!
This was an awesome resort, the only lines we experienced was prior to doors opening for buffet, once they opened I found it to be prompt, there are lines for the freshly cooked food, but that's every all inclusive Caribbean Island I've been to.
I can't wait to go back and would recommend this resort! Don't forget to visit pilar beach!! A must!
Thank you to all the staff (including the gardeners- so friendly and hard working) for your hospitality! I look forward to visiting again!
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Andre -
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Melia Costa Rey: Exceptional Trip
From our trip booking to our return flight, we ( all 14 of us) truly enjoyed our stay at the Pullman.
Keeping in mind the world’s economic situation and embargo’s , Cubans are feeling it deeply and despite that, they remain joyful and there to assist you in anyway they can.
Shortages are noticed but there’s always something available to satisfy anyone’s taste.
The beaches are splendid and some of the greatest in the Caribbean.
Very few hick-ups and staff was very helpful to addre[... read more]ss and resolve quickly.
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Alatat246 -
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Grand Muthu Cayo Guillermo: Great trip- detailed review
Arrived on Jan29 with two friends and met up with other friends who arrived couple days prior.The resort looks large at first but isnt really once you get the lay of the land. It is clean and gardens well kept
Room
The rooms are very spaceous with standup showers and rain shower heads. Never had issue with no hot water We were in building 5 on first floor. Luckily, our build is one that first floor is raised so had to walk up 4 or 5 steps Our maid Jennifer did an awesome job cleaning our room[... read more] daily. Always had tp, Always carried small pack of tissue and purell who out and about on and off resort as you never know. Bottled Water was delivered daily. And could always get more if needed.We kept one in bathroom just for teeth brushing.Air conditioner worked great. There is also ceiling fan in room as well. Beds were firm but comfortable with body pillow type pillow. I also travel with own pillow so was plenty comfortable to sleep.
In closet there is ample hanging space, iron board and iron, a small chest of drawers , shelves and a built in safe that you pick your own combination for.
Balcony had awesome ocean view even though we had a standard room. Majority of room( but not all) especially on 2nd and 3rd floors all have some sort of ocean view. There was two patio chairs and small table on balcony. We also bring zip ties and rope to make a small clothes line to dry clothing on inside of our balcony wall.
Food
There are 3 a la cartes restaurants and buffet for evening meals. A la carte require reservations and am entitled to 3/ week of stay. Food was great in all 3. Meal hours were set but if hungry between could always go to 24 hour snack bar. Supper/ dinner only started at 630-10
Indian has set menu and not spicy like we know Indian here in Canada. But tasty. Despite not appearing to have eated a lot we all felt full when meal was completed. The Italian was out favourite. It has a menu you chose from. The chicken was very tender and tasty. We were able to go second time as they hold reservation for 15 minutes then if anyone wants to go without reservation and they have room you are permitted to. Our waitress Lily was very friendly and a great server. She anticipated our needs before we had to ask for things.
The Cuban restaurant was delicious as well. They have a menu to chose. Portions were good and food delicious.
We had wine witn every evening meal in a la cartes and in buffet. Actually can have beer and wine anytime in buffet just have to ask server. Other mixed drinks can only get at bars.
Food in buffets was good. A great variety and plenty of food. They had pasta station at lunch and usually served roast pork at dinner/ supper meal at same station. The pork roast was so good. They also had two grilling stations at lunch and dinner one for meat and other for fish. Lots of salad fixings and dressings. In am they have two and sometimes 3 egg/ omelette stations. They were very delicious and filling. The bread available every meal in form of buns and loaves was amazing. Sometimes ran out of butter, but just had to ask a server and someone would find some for you. The servers very hard working and polite and ones who understood english quite friendly Most servers understood some basic English. Desserts were typical buffet style desserts and Ice Cream.
There is also the seasky buffet that is close to beach. Open from 1-3 only. It has a small buffet and pizza made to order. Lines for pizza always too long so i never did taste pizza. Too many other options where to eat lunch to hang in line.
The resort also has two lunch a la cartes which are included , except for lobster meal at Sendero. These have to be booked where you book your a la cartes reservations in the lobby. The Sendero and a La Jardin.
Bars
There is a main bar in lobby open until 11 pm. They made best spanish and iced coffes here. There is a swim up pool bar ( open until 5 pm) at one end of the infinity pool which i never sat at but did have them make a couple drinks from other side and a beach bar ( open until 5 pm) where i got some yummy pina coladas.
There is also a bar at center court outside the buffet but usually only open in evening intil 10 or 11, except on Cuban day where they were open all day. Cuban day they roast a full pig in center court . (And happens every week.)
24/7 snack bar all drinks available any time of day, including coffee
My only big complaint of this resort is the drinks. The bartenders free pour and i personally not big rum drinker so tasted too strong. Once i switched to vodka and gin drinks it was much better. There was rarely pina coldas or bananas mamas available except at beach bar because they didnt have the mix to make them. The bartenders tried to improvise but not always a good move on their part. Slushies drinks almost always available at most bars.
The Snack bar is open 24/ 7 for meals( breakfast- eggs and toast, and small buffet in am 7-10) and rest of time open for sandwiches( ham and cheese, cheese- just ask for it, tuna salad which was tasty, and chicken salad - tasty, All made with sandwich press type heater. Sometimes hot dogs, sometimes fries. Depending on if they received from their suppliers that day or not .
We were never hungry or out of food options. Im sure if you were in cities or towns thing may be different but resorts get best supplies available on the island.
The beach is not directly in front of resort but off to side. The sand is nice with very little seaweed. There are lots of sun loungers available and little shade covers that keep sun beating on you to a minimum if you want. Only once did i see servers on beach, but beach bar is close by. The closest bathroom is off beach just up the walkway behind the cuban restaurant.
You can walk miles along beach in one direction past other resorts, without needing watershoes but other direction lots coral so advisable to wear the shoes to protect your feet. Water was so clear that even in deeper water which was a walk out you could see bottom very clearly.( knee / thigh deep for long area) very few shells on beach close to resort but if walked further found no problem.
There is a small market less than 5 minute walk outside resort . There is a disco( not part resort so pay 20 for all inclusive open bar) , bowling alley( pay for use) a few small shops and vendor booths.. As well there is a small spa offering various services. These shops are not part of the resort so cost extra.
Excursions
One of our party did do few excursions and enjoyed each. I did not.
I did use the hop on hop off bus to market one way and pilar beach the other. It was $5 for day / person . They accepted cnd at par if the bills were not folded. But did see bus people ask others for CC. i would tell them you only have cash and they would accept it but not coins. Only flatbills usd or cnd. We personally never had problem with offering cash . Our bills were all flat like they were when we got from bank machine in Canada.
In saying they DO Not Have ATM machines in cuba. One of the girls we travelled with ran out of money as she only brought 60 with her and she tried to get more and had to setlle on using just her 60 or her CC. Exclusions were booked on CC.
Pillar beach was beautiful.water so clear, sand so soft. You need to pay for chairs if you want one though. $5per chair. We snorkled from beach. Not lot to see but we were just practicing using snorkel. Did see clear jellyfish , small white fish and several huge starfish.
There is a guy who sells catamaran / snorking excursions from beach. Much cheaper than paying for from travel rep and is same excursion. They also have beach chairs which are included in the cost. He and his partners walk the beach selling the excursion then send you to spot to pay. It includes lobster/ chicken / pork lunch at restaurant on an island cost was 30pp for boat and lunch and 40 pp for that and snorkling. They were taking cnd at par with usd if paying cash on day we were there. Again only bills no coins as their banks do not take them.
All in all resort was nice. Post covid has made getting supplies just as hard if not harder for them as it has for us.
I most likely would return in future. I love Cuba and the people though the extreme poverty makes me sad. They endure so much and make the best of it and keep smiling.
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MoMo -
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Sol Cayo Coco: Did Not Disappoint
Love the location, the beach, the rooms, the staff.
The food can always be more interesting but definitely OK.
There was a real problem with hot water when we were there - never really hot, sometimes warm.
Also, a problem with the room safes not working. Apparently only one fellow really knew how to fix them and he did.
Very pleased with airline OWG although we were not familiar with it. Reccomend.
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Laura -
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Melia Jardines del Rey: Perfect vacation
When we arrived at hotel 1030 pm we were checked right into our rooms, we were driven to room by hotel staff . Room was clean, we had drinks water towels toilet paper etc. We did not have to wait for drinks at pool beach or lobby bar, wide variety of foods for breakfast lunch dinner. Fresh beach towels daily. Amazing staff always pleasant . Resort grounds were clean and well taken care of.
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Etienne -
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Iberostar Origin Daiquiri: 60+ Hotel
Hotel for older peoples,
Main animation at the pool is the Bingo at 4pm .
Room was really old .
Food was good .
Employee very friendly
Not enough place to seat down at the pool or beach.
Hotel is old but clean.
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Maljoaata -
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Memories Caribe Beach Resort: Disappointment.
Regarding the hotel, our impressions are unfortunately not the best. In our case, we got a room with the door to the garden closed permanently, without the possibility of opening it, but where the two doors meet, we had a gap allowing insects to enter the room. We sealed it with duct tape. The air conditioning worked because you could hear it, but the humidity in the room was higher than outside. Everything in the room including the sheets was damp. We couldn't change the room because the hotel[... read more] was full. It wasn't pleasant to go back to it or sleep in it. In our opinion, this room shouldn't be allowed to use by hotel guests. The Beach is situated beautifully. Of particular interest is the shallow sea near the beach. That's the only big plus. Beach-land (sand) nothing special, not very wide, or clean, people sitting very densely, close to each other (big minus).
The food is normal, just like in Cuba. Breakfast was good, the rest is ok, and no one goes hungry.