Iberostar Origin Laguna Azul: Beautiful resort!

We had a lovely stay at the Iberostar Laguna Azul resort. The hotel rooms were very clean with fresh towels and water refreshed daily. Some rooms were dated however that added to the Cuban atmosphere which we thoroughly enjoyed. The resort staff were all friendly and helpful. The buffet wait staff was amazing - especially Elizabeth and Raoul. There were lots of variety for food - fruits, breads, pastas all delicious. The beach was beautiful - very clean and well maintained. This trip was the fir [... read more]st time for my mother and she loved it. The evening shows were all fantastic and worth a watch. The a la carte restaurants booked fast and the food there was very good. We would definitely go back!

Iberostar Origin Tainos: Reasonably descent Resort

February 19 to 26th, 2020. This was our 2nd visit to this resort on a last minute booking as our other choices, including the Melia, were fully booked or way beyond our budget. The hotel is descent enough for Cuba, clean and reasonably maintained. While the rooms do need a good make over the staff are quite friendly and eager to serve. Any problem with plumbing or AC is very quickly attended to. Our favorites among the staff were undeniably Chef Vincente and lobby lounge waitress Yadaisy who we [... read more]nt out of their way to accomodate us. Alcoholic beverages were grossly watered down unless you drank beer all day!! However the beautiful white sand beach and turquoise water made up for much of any disappointment we felt with this resort. Advisable to give Cuba a miss in January and February as the weather can be quite unsettled. We had 3 days of rough weather and choppy seas unfortunately. Even Scuba diving is off unless you make the 3-hr trek to the Bay of Pigs!!

Iberostar Origin Bella Vista Varadero: Overall good resort, will go again!

Staff were nice. we felt that stall were there to help you and very professional. Food was good. Every thing was clean. we liked the layout of the resort. Great café bar. I would definitely reserve a room with the beach/water view next time

Iberostar Waves Cozumel: Good mid-level resort, some issues with room

This was a beautiful hotel, with a large, spread out arrangement of small 2 storey buildings w/ 8 rooms a piece. Breakfast and dinner are both served at the building closest to the entrance to the property, so if you are in a beach side room, as we were, just expect an ~ 500 m walk (each way) to your meal. We had 3 year old twins with us, who suddenly lost the ability to walk when required, and insisted on being carried each time, in the hot sun. Not bringing a stroller was my fault, but it de [... read more]finitely affected my feelings about this place. The room was small, almost European in feel, but had everything we needed. That was, until the fridge broke, the ice bucket broke, the a/c stopped working (for whole resort) for a day, and the shower always toggled b/w cold and hot constantly, such that my children screamed in pain when i would try to wash the sand out of their nether regions. There is also a hammock directly outside of everyone’s room door, which ended up just being a nuisance b/c it was always in the way when we were coming and going. The food was pretty decent, and almost always available. Maybe some things would get swept away quickly, ahem mango, and you’d have a better chance of getting toilet paper during a corona virus freak out, but there were plenty of options. Plates, however, were often in short supply. The pools were not heated, and even though it was ~25-28 outside, everyone screamed upon entry. Cozumel is a very windy island, so you will be quite chilled if you try to sit half in and half out of the pool. The only kiddie pool options were very small and had two depth choices, 6 inches and 12 inches. I’m not kidding. Needless to say, almost no children wanted to play in these.... puddles? Babies less than 12 months seemed to like them. But we ended up renting a Jeep ($50/day) and driving to the windy side of the island where one reef breaks the waves and all the locals take their kids. Went there 4 days in a row, and LOVED it. There was a solar powered ice cream bike/cart who came in the afternoons and served the best lemon/lime ice cream i could imagine. The beach at the resort was lovely. Don’t expect to be able to walk in, as there is a big rocky out cropping right at the water line, but there is a dock with stairs at the end to bypass this. If you have kids like mine, this might be an issue. My toddlers wanted to wade in, not walk 150 feet down a “scary” dock and then into 5 ft deep water. But for most people, this would be a non-issue. There are two parrots named Pepe and Hugo who live in the lobby, loose, and they were the highlight of the trip for us.

Iberostar Origin Daiquiri: Great Resort!!

We again visited our Cuban family at the Iberostar Daiquiri. We stayed February 22nd to March 7th. This was our 10th visit to this resort and most certainly will not be our last. We had a Seaview Room with king bed. The rooms are very basic but clean. Food was very good this year with a wide variety. We ate at both the buffet and a la cartes and enjoyed both options. The number one feature of this resort is the beach. You can walk for miles on the beautiful white sand. Another fantast [... read more]ic holiday at the Daiquiri!!

Iberostar Selection Ensenachos: What a place!!!

Exxcellent beach, staff and acommodation (spacious and clean) Decent food and entertainment. We've been to Cuba many times but this resort offers the best value for our hard earned money. We'll go back!

Iberostar Origin Laguna Azul: Very Very bad poor or what ever fits best

Very Very bad Dirty no safe no fridge no hot water broken shower head , that is a few things that went wrong in the first room they put us in Second room t wrong in the first room they gave us Moved to second room for the last 12 days of our stay 9 days with same beach towels Some days no clean white towels in the room No lock or latch on the patio door and even after several requests still never fixed we were on the first floor so had to jam it closed with an old mop handle We had paid f [... read more]or a 2 floor pool view room 5 times or more we had to have the room key card replaced as we could no get in this happened again at the worst times I.E. late at night Beach was nice and pools operating fine

JOIA Paraiso by Iberostar: Welcome Home Indeed

We all know what it feels like to come home, being pampered, and enjoying favourite dishes and activities; your family going out of their way to ensure your total comfort and enjoyment. Well that is the same feeling that Iberostar Grand Paraiso offers in greetings and delivery. It all starts with the bellman, saying “Welcome Home”, as he takes your luggage from the airport shuttle, and continues throughout your stay. Every staff member you pass during your vacation always says “is everythi [... read more]ng to your liking, can I get you anything. Octavian, one of the main chefs, acted like a big brother to both my wife and I, but especially to my wife with her gluten-free requirements. He created unbelievable, special dishes for her at breakfast, lunch and dinner. He would always find her, wherever we were, and make sure she was taken care of. It seemed like Octavian never slept, as he also conducted a “guacamole” class between lunch and dinner. There were many other “brothers and sisters”, who pampered us throughout our holiday. America, a hostess, always greeted us each morning for breakfast and at lunch with the biggest smile and hug. Rodrigo not only took care of us by the pool but stopped at our cabana, almost daily to enquire if we needed anything. Adriana was incredible by the “tranquility pool” always ensuring we had what we needed. By the way, Adriana makes the best margaritas we have ever had. Mauricio, as our butler not only provided everything we required, but if something was not right, he would fix it very quickly. Cesar was outstanding on both of our visits to Valencia. Tsunami (affectionately known as “Big Wave”) always had time for us each day with her stories, various activities and beautiful smile. This incredible lady can speak 5 languages. You know you are truly home when old friends from previous years (this was our 3rd consecutive year), Mirna and Marcello, stop by to welcome you with a hug, and of course ask if you need anything. It appears that each year the food keeps getting better. We ate at Toni’s and Valencia twice, off the a la carte menu (highly recommended) at the Japanese restaurant, and mixed in the outstanding international themed cuisine buffet dinners. The matriarch to us, of this Iberostar Grand Paraiso family is Laura Favial, the assistant General Manager. Laura last year quickly and expertly dealt with an issue we had. This year she stopped by to see how we were doing, and also personally came out to wish us an enjoyable and safe trip home, but only after she enquired, if everything was to our liking. She appears to be the key link to a well oiled machine. If you are at all interested in coming home, and being welcomed as such, Iberostar Grand Paraiso is your choice. We know that and will be back next year and hopefully for many more.

Iberostar Waves Paraiso Beach: The hotel as lost a star

Many downgrades since our last visit a year ago: no more included room service, no waiters on the beach, no tequila bottle in the room... The room cleaning service has also gone down: many days the sheets are not changed, the floor is not cleaned and the mini fridge is not filled as expected... One great improvement: the new water system, distributers instead of plastic bottles and the quality is better. Same beautiful site, great employees and great food!

Iberostar Origin Playa Alameda: Amazing resort

Everything was so beautiful looking for to go back there again it is so beautiful and the beach is so amazing and the staff so remarkable they keep us busy at all time we dance play all kind of game and so nice to walk around at night and the sun is so nice

Iberostar Origin Laguna Azul: Not ready for western tourists

Grounds good hotel rooms third world quality poor response by main desk to problems. Should be under construction than reopened. Food prep poor in ala carts. No pool towels 7 days not enough staff to service drink venue,s.Money exchange inflation cuc Paso a trip off. Tourist reps very good and knowledgeable.

Iberostar Selection Coral Cancun: Not A 5 Star ⭐️ (Adult Section)

We stayed in the adult section of this resort and definitely not a 5 star. We met with our concierge for less than 5 minutes on our arrival and never saw him again. Our building was literally 100 ft away from the kids section of the Resort next door (Seadust ). Our room was lovely and clean. Nice balcony with ocean view. Mini fridge was not restocked. Only one a la carte and one buffet. The remaining restaurants were in the family section. Reservations for theses places had to be made the day af [... read more]ter our arrival otherwise, according to staff, they would be fully booked (which was not true). Food was good...was not expecting anything fancy. Swimming pool was toooo cold to swim in, it would be like a polar dip in Canada. Finally we were able to use it on the 5th day of our stay. Ran out of Mojitos (in Mexico ???) and ran out of white wine...I would rate this as a 3+ Adult Resort and would recommend staying in the family section....it looked much nicer. Shutout to Luis at the steakhouse restaurant who went out of his way to find the wine I enjoyed.....

Iberostar Waves Costa Dorada: A smoker's paradise

Thumbs up: - Plenty of beach to walk along. A couple of km for sure. - Exterior is lush with palm trees and lots of vegetation. It's beautiful especially at night. - I deal for couples and children. Thumb down: No face towels in the room. Every 2 days I had to request them. No drink service in the common areas. Think self-service when sitting in a lounge chair by the pool or beach or in the lobby area. I knew something was "off" when all I was given during registration was a [... read more] card for my room and a card for my pool towel. No map of the resort. No description of the restaurants and schedules. Nada. The non-smoking area is simply...nowhere. This particular hotel seems to favor smokers overall. Seaweed problem. No decaf in the rooms and no effort was made to get some. In fact, asking for it appeared to bother the front desk. The manager, himself, appeared uninterested in any of my concerns. Perhaps, if I had been a smoker with a family of 3, more attention would have been provided? No problem. I get it. The D.R. is known for scams so if you leave the resort, chances are that you'll get victimized. I got scammed using, of all things, Uber Know that if you are a solo traveller, you won't get the same level of attention. Solo travellers appear to fall through the cracks. Reserving a long chair in the pool area is common and appears to be most welcome. Better get there early if you want a chair. People commonly reserve long chairs for a week at a time. My over all impression of this particular Iberostar resort is that it is using the "Iberostar" brand to attract patrons and since Iberostar corporate doesn't enforce a high standard of quality service in all of its hotels, I will no longer be visiting the chain. I've been to Iberostar 4 years in a row and this was my last.

Iberostar Origin Tainos: Beautiful quiet resort

Iberostar Tainos is so far the best resort I've been in Cuba. Small, with homey filling about it, quiet and friendly - a place you can rest and enjoy. Clean rooms, restaurants and grounds, friendly staff, good food, amazing beach (not too crouded), profesional quality enterntaiment, outdoor dancing party before the night show - everything for your best vacation.

Iberostar Waves Paraiso del Mar: Stunning Resort!!

What can I say about the Iberostar Paraiso Del Mar.... Amazing!! From the time we arrived, we were in awe of the fabulous resort grounds. Walking through a jungle like setting to get to the beach/pool was awesome. So beautiful and so many critters to observe. Flamingos, coatis, iguanas and too many birds to mention. Seeing the amount of "green areas" and being able to appreciate the nature in the resort was exactly what we love in vacationing. The pool was one of the biggest pools we have  [... read more]ever seen and experienced in all our years of travelling. The room was clean and the fact that the resort is so environmentally friendly was comforting. Glass water bottles in each room with a refill station in the hallways was great. Food was excellent. Never had a bad meal and there was so many choices. Staff were very friendly and took the time to chat with you. Overall we would highly recommend this resort and hope to return one day!

Iberostar Selection Ensenachos: Fantastic vacation

This was our 2nd time at this resort and we will return. We enjoyed our vacation to the fullest. Everything went smoothly from beginning to end. All of the staff work very hard to keep the resort beautiful & clean. The beaches are perfect. The food was also good.

Iberostar Waves Costa Dorada: Excellent Resort

We decided only several days prior to departure to travel to this resort where we stayed in 2013. Our travel agent quickly organized everything and we departed on time with Sun Wing to enjoy a week Iberostar Costa Dorada. This older resort is exceptionally well maintained,very clean and the grounds are truly spectacular. We base our views on 38 prior vacations to resorts mainly in Cuba and Dominican Republic. The rooms are spacious,everything works and the maid kept our room in tip top shape.  [... read more]All the staff are friendly,work hard and we contribute this to the general manager who you see all day long working with his staff. For example one day he was carrying an arm full of plates to a BBQ on the beach-never at any other resort have we witnessed anything like that! The building are all interconnected to the lobby which means when it rains one does not get soaked. This is important as we found out. The only problem was the seaweed on the beach which the staff diligently tried to remove every day. Otherwise this resort does everything it can to make your vacation truly a fun time

Iberostar Origin Laguna Azul: Horrible!

I don’t usually write reviews but I think this hotel needs one. I want to start with the stuff at the front desk that were not very nice and every time you asked them for something such as a bottle of water they said that they have to send it to the room but this took 24 hrs on two different occasions and you were better off buying at the store of the resort. The beach TOWELS were a huge problem for 5DAYS they said they don’t have new ones and yes we had to use the same ones 5 days in a row  [... read more]yeahhh gross, I have never experienced this before at any other resort. Pretty much if want good service DO NOT go to this resort because you won’t get it even if you tip them. Our room was also a problem and the balcony door wasn’t closing properly but again they said there is nothing that they can do because they do not have any other rooms available.

Iberostar Origin Laguna Azul: Average resort but not 4 1/2 stars

We recently visited Iberostar Laguna Azul hotel in Varadero after 10 years .If you are looking for 4 or 5 star hotel this is NOT the place , and for the price you pay you can get better services anywhere else. The place was in the past nice but now is outdated requiring a major facelift . Grounds are nice and well kept. Food is repetitive consisting in a lot of cooked meats , rice , pasta but no BBQ . They running out daily of clean dishes , mint for mohito/drinks, no straw [... read more]s and sometimes the same drink you order has different taste than same you had before . Rooms are outdated and bedsheets have a wired smell. Beach is beautiful with not enough shades ( some of the shades/umbrellas are damaged on the ground). Pool had few missing tiles which can cause injuries and requires fixing . People are friendly although the service is slow despite of tipping or not.

Iberostar Selection Holguin: So-so resort

I could have been told that on my return trip I was booked, along with my friend, on a Priority seat. It would have allowed me to avoid two hours of lining up for two hours for the check in an customs in an unbelievably slow process.