Royalton Hideaway Saint Lucia: It was ok

The place is too new. Like every other review the food does take long at a la carte restaurants. We noticed that even though this place is only about 4 months old, some of the roofs of the restaurants were leaking. Room was beautiful. Don't pay for diamond club if you're at the hideaway. Didn't notice a difference except for the a la carte reservations. Didn't know what to ask out butler to do. He was very friendly though. The diamond club section of the beach is on the opposite side of the hide [... read more]away section so we never even went there. Fishes are always in the ocean and sometimes they nibble but it doesn't hurt. Sometimes bars ran out of beer but replenished within the hour. Overall nice place but not worth what we payed. We stayed in the Royalton in riviera maya and it was far superior to this and we weren't even in diamond club.

Royalton Hicacos Resort and Spa: amazing resort

The grounds are fantastic, all activities (yoga, aqua gym etc) are great as well. Sandals use to have better perks such as room service and breakfast wish list. Sandals appreciated the return quests and this is not the case with Royalton, you guys don't care if we were there 8 times. We used to get a free upgrade to the concierge package after only 3 times of being at this resort.

Royalton Hicacos Resort and Spa: Royalton Hicacos Resort and Spa ..... falling behind 'Sandals' friendly service and perks

Royalton, as the resort goes under now, from Sandals, has lost it's friendlier service and perks for those who have been loyal to the resort over the years, including under the Sandals brand. The service under Sandals was much better. Many former staff are no longer with the resort. Royalton has severed the 'conceige service' that used to be under Sandals, and decided to take advantage of this for revenue reasons, and renamed it 'Diamond Club'. There is no value under 'Diamond Club' sub-brand. I [... read more]t's nothing more than smoke and mirrors to get more money from the uninformed customer. Royalton has also instituted a service called 'butler service' which is nothing more than having someone 'book' your a-la-carte restaurants - which was not a inconvenience under the Sandals brand - as a matter of fact, it was a lot easier - now you end up going back and forth with butler staff - which is a waste of time. Also, your butler is always 'hanging' around where your room is located asking you 'is everything ok'. Then when you ask them to do something for you, you have to follow up. This 'butler service' is for the birds. Don't get me wrong, those who are residing as 'butlers', for the majority of them, are kind and nice people. But what resort has a 'butler service' in a country where no butler service even exists. I don't have a 'butler' at home, so I'm more than capable of not having one for 1 or 2 weeks on vacation. Sandals needs to come back to Cuba.

Royalton Cayo Santa Maria: Third time at royalton Cayo Santa maria

After being at this hotel on two previous trips in 2014 and September 2016 we returned this May and were surprised to see that the quality of food and motivation of staff was down from previous visits . Food was bland and no variety and the staff were aware of this and therefore seemed not motivated . After presenting our concerns to our butler he advised the manager Fredrerico that we were disappointed as returning quests and Fredrerico requested a meeting with us so he can find out what had ch [... read more]anged in the last 3 years so he can attend to bringing back the good reputation of previous years. We spent about an hour with him explaining what we felt as lack of detail and food presentation and just common sense items that needed to be implemented . Much to our surprise he was truly upset and horrified of the difference between the quality of previous years and present . He assured us that he would take our concerns into account and rectify what he could immediately. We did not have much hope That he would be able to turn it around in a short period of time but much to our surprise he managed to bring the quality up in food and employee morale within 2 days of our meeting . We mentioned this was like our home away from Home and wanted to return but if the experience of the first 2 days continued it would be the last and we would not recommend the resort to our friends and family. Needless to say Fredrerico is a man of honour and with his other management staff especially Lacky we feel confident that improvements will be made and the 5 star status will return.

Royalton Saint Lucia Resort and Spa: Royalton St Lucia Resort

The resort was Great .. The rooms were amazing always clean and supplies left every day. The buffet was good. The restaurants,ou never had to wait and the food was very good. The staff on the resort were friendly and every time they walked by always acknowledged. The bars and pools were great. The beach was ok some see weeds in the middle but always kept clean and lots of chairs and umbrellas. We would like to thank Ailsa Walker for helping us pick the write Resort. She was excellent. . The  [... read more]Air Canada representative was very helpfull.

Royalton Riviera Cancun Resort and Spa: Perfect for families best entertainment

Hotel was immaculate service exceptional and the team really does all they can to entertain the kids. Really good shows for adults as well along with activities. Highly recommend this resort for couples looking to relax or families with kids. The diamond club looks really nice too. Only think didn't like the sales pressuring upon arrival to resort.

Royalton Hideaway Saint Lucia: Not bad resort

When to this resort for a week grounds are well done ,place is clean but beach is to small and rocky ,also the service is to slow even do by the end of the stay it was improve a lot . Also this is more of a family resort than a all adult resort .overal this was a good vacation

Royalton Hicacos Resort and Spa: Beyond Expectations!!

Royalton Hicacos is an exceptional resorts. The grounds are very nice and well maintained. Although the rooms are a bit dated they are very clean and have everything you need (Iron, Blow Dryer, safe, bathrobes, umbrella, TV, etc.). We had an issue with our safe and it was repaired within 15 minutes. The buffet restaurant had something for everyone and the food was of very good quality. The Entertainment Staff do a fabulous job both during the day and in the evening....you can participate i [... read more]n as much or as little as you want. The evening shows are some of the best I have seen at an all inclusive. The beach is just beautiful....clear water where you can walk out quite far before it gets deep. As well there is a long stretch of beach for walking. I could go on and on...this was my first time in Cuba and this resort totally surpassed my expectations. I hope to go back in the not too distant future !!

Royalton Riviera Cancun Resort and Spa: Good

The hotel very nice but too many child in all swimming pool and buffet resturan small room sarvis delay Too expensive when take pic and you need one total good hotel not very good and some people in hotel push you to get your credit card

Royalton Riviera Cancun Resort and Spa: Return vacationers

We loved this resort last year when my husband and I went, so much so we returned this year with our children. The royalton did not disappoint! Service was amazing, kids club workers were fabulous and food was out of this world!

Royalton Saint Lucia Resort and Spa: Gorgeous resort, great food, absolutely terrible service

Really a shame for such a magnificent new property. It is like they went out and hired 200-300 people who had never worked a day in the hospitality industry in their lives. Restaurants took up to 2 hours to get main course, in a la carte restaurants we went out to martini bar to get drinks as servers would disappear for 30-45 minute stretches. Ran out of everything including bottled water, so supply chain logistics also challenged. Doors of washrooms in public areas and fir-escape doors to stair [... read more]wells missing handles/hardware not enabling locking in washrooms and not allowing emergency exit in case of fires. Glass panels 3 ' x 6' for patios toppling 1-2 stories and smashing as not properly secured, luckily didn't seriously injure anyone. Management non-responsive, GM would not come out to talk. Front desk staff completely incompetent, took 25 minutes to check in as the only patron at the counter with 6 staff members in attendance. Bracelet system took 4 attempts back and forth to room to be able to open rooms. No availability of coffee in mornings except at buffet which doesn't open early. Once inside buffet, could take up to 20 minutes for a server to get coffee, no ability to just get your own coffee at buffet. Not a relaxing vacation, you go away to kick back and not have to think; here you had to constantly be searching/asking for service. I am very low maintenance and not hard to please, resort and amenities spectacular, food quality once you got it A+, but the service level just killed the ability to enjoy any of it. Very disappointing.

Royalton Hideaway Negril: Disappointed

Hi Eliana, Like I had explained to you we were extremely disappointed with Royalton Hideaway in Negril Jamaica. This is my 8th time in Jamaica. We stayed at Sandles, Beaches, Rui etc in Negril, Jamaica before. As you know we had booked before with you last year at Royalton Cancun. I wanted to go to Jamaica again and we thought because we had a great experience at the Royalton Cancun we would book to Jamaica. When we got their first the driver of the bus was rude to us and didn't leav [... read more]e till an hour later. He stopped the usual stop but stopped 2 other stops for people to pick up weed. We arrived a the hotel at 5:30pm. Our day was gone. Once we got to the hotel I forgot my sun hat on the bus because I was so upset and I wanted to check in to the room to start our vacation. The room was not even ready for use they said. The food quality at the hotel was terrible. I didn't want to eat my favourite foods I enjoyed in Jamaica like jerk chicken etc. There was not enough variety of food. With my crepe in the morning I wanted to eat bananas. The 2 times I asked for bananas they said they didn't have any they ran out. The staff said they were out of many of the foods. I got sick there. I like to have hamburgers during lunch. I didn't even have one. I didn't feel like it. I was there at the Marche restaurant at the Japanese section for lunch. I asked for shrimp and the cook said he was out of shrimp. I said to him that it's not true the shrimp was in the fridge. He then said to me he would prepare my shrimp after he makes the rice. I didn't eat any desserts. They were not appetizing. This was not what I was used to especially in Jamaica. The service in the restaurants were so so slow. We had to repeat ourselves many times to get something. The waitress once brought our champagne we had ordered. The 2 glasses of champagne for my husband and I feel as she was opening the door. The waitress and the manger were laughing at this. As we were coming back to Toronto we were checking in our luggages and getting our seats. We asked the Sunwing representative for seats that would recline. She said they're were only a couple of seats that recline on the flight and we had to pay for. My husband was really mad at her. We asked her to call her manager and her manager said the same thing. As we were leaving from a small distance away I could see her talking to her manager smiling and talking about us for sure. As alone as we checked in I was so hungry I went to Margarita Ville restaurant and had my hamburger. I asked my husband which burger do you prefer the one at the hotel or this one. He said for sure the Margarita Ville burger. As we boarded the plane I asked the Sturdess if we had to pay for the seats to recline. She answered most of the seats recline except for the exit seats ect. The Sturdess then asked me to write a complaint about our experience which we did on our flight back home. We handed it to the Sturdess as they picked up the forms of our experience. I also did a review on google for the Royalton Hideway in Negril Jamaica. This was honestly the first time in my life that I have written a review. As you know Eliana in the past year and a half almost, we have booked 3 vacations with you ever since we returned back to live in Canada. Previously you were booking my flights to Israel. Rabab Shoufany

Royalton Hideaway Negril: Wonderful stay!

Gorgeous resort, definitely felt like it was a 5 star resort, wifi everywhere on the resort, best beaches were on the Royalton side, rooms were big and beautiful, all room balconies faced the beach, food was good, both at the buffet and at the a la carte restaurants, staff was very friendly and helpful, go to the Ocean Point Bistro to watch the sunset!!

Royalton Riviera Cancun Resort and Spa: Best Vacation Ever !!

The Royalton was an excellent resort to vacation at. The staff, the grounds, the food choices were all amazing. We could not have chosen a better place to vacation. We had a very relaxing week which is just what we wanted. Everyone was very friendly and willing to help us in anyway they could. The weather was hot but there was always a nice breeze to keep you cool. The pools were clean and very refreshing. We walked the beach every morning after breakfast. The entertainment staff were ver [... read more]y friendly and always offering great choices of things to participate in. The room was very nice and clean. The buffet was lovely and had a very good selection of things to eat. All the restaurants we tried had excellent service and great food. The bars were all nice and had yummy drinks and the bartenders were all very anxious to give us whatever we asked for. It was just a great all around vacation and we would definitely go back to the Royalton in the future.

Royalton Punta Cana Resort: Fun family vacation spot!

Royalton Punta Cana was an amazing resort with manicured gardens and beautiful water features and stonework everywhere you looked. The staff are very friendly and accommodating.. many went out of their way to teach my three sons Spanish and encouraged them to speak 😊. The main buffet had anything you could ever desire to eat at each meal-we actually preferred this to the restaurants (they were good but limited selection). Food Service was well organized and well supervised. Service in [... read more] the restaurants seemed better if you ordered the bottle of wine (charge above the all inclusive). We were forgotten once when my husband ordered only a glass of the house wine. Rooms were clean but bathrooms were small. Housekeeping needed prompting to clean the rooms in a timely fashion - we would return to our rooms late in the afternoon to find them still not cleaned. Restocking was spotty - we had to often ask the maid for what we needed, which was a trick at times if they didn't speak English. There was alot of push to attend "breakfast" which apparently was a 90 minute time share presentation. Very difficult to get $1 US bills for tipping. The best they could do was $5 bills. Stores never could do it despite a lot of shoppers and the currency exchange said they didn't have American money! This made us feel we were expected to leave $5 tips each time and quite manipulated. Fortunately this was interspersed with some genuine individuals who didn't ask for anything and seemed to really enjoy their interaction with us! One server saw my husband's Canada shirt and proclaimed it "Punta Canada" ! 😊

Royalton Negril Resort And Spa: Fantastic Vacation!

We were a little nervous about this trip because the resort opening was later than expected. NO NEED! The resort is beautiful starting with its impressive lobby, to the restaurants and gorgeous rooms. Every room has an ocean view. We stayed on the Hideaway side and the view from our room was breathtaking! The beach on the Hideaway side was not to my liking as it was rocky and very small but the main beach was beautiful, I loved it! No need for any reservations for the restaurants (except f [... read more]or Zen) and no strict dress code for the men so eat when you want and guys, be comfortable while doing it! All restaurants have the option for indoor or outdoor seating which is another fantastic feature. Now let's talk about the buffet! Best buffet I've been to in the Caribbean! Very big with lots of options and again have the option to eat in or out. The buffet also has a separate dining room for Hideaway residents. Also try to have lunch at Beach Point was the views are spectacular. That's where you can watch the sunsets as well, no need to go to Rick's cafe. I don't have anything to complain about. Yes there was construction but it didn't interfere with our vacation at all. On top of how beautiful this resort is, all of the employees are top notch! I mean genuinely helpful and friendly. All staff from Security to wait staff to cleaning people. We will definitely be back. Do not worry about going to this resort, I can't say enough about it!

Royalton Saint Lucia Resort and Spa: Beautiful resort

We really liked the resort. Very clean, safe, the service was great, new resort therefore everything was extremely clean, they didn't spare any expensed the decor throughout entire hotel including beach and swimming pool lounge chairs and beds were so comfortable and always available. Resort was quiet empty though, if full we could see a shortage of room in beach because beach area is small.if you like a long beach to walk on this is not the resort for you. Do the west coast excursion that take [... read more]s you to the piton mountains , mud bath, waterfall and snorkeling great experience. Only problem is we both got food poisoning from something we ate so 2 days of our trip were spent in bed sick. While we were there we were told 115 people had gone to medical Centre with food poisoning so something must of gone wrong. Food was very tasty that was the sad part because all was so good accept the getting sick.

Royalton Riviera Cancun Resort and Spa: Five star for sure

Traveled April 22, 2017 for a week. Had a lovely ocean front room. Food was fabulous as were the drink choices. Great weather and the beach was very nice except there was a lot of seaweed on the beach and in the water whenever the water was rough. Staff were perfect and everything very clean. Say hi to Roselea in the sports bar from Canada. Perfect person for the job. No problems getting a lounge on the beach or by the pools.

Royalton Hideaway Negril: Nice resort

The hotel was very clean, very modern, beautiful rooms with cool furniture. Beds were very comfortable. Loved the hideaway pool and beach, very quiet. Didn't see any shows at night, not sure if they had any. Food was delicious, however, at the a la cartes be prepared to wait for your food. Some meals we waited around 2 hours. This will be a great resort once it is fully up and running.

Royalton Hideaway Saint Lucia: Needs a lot of fine tuning

This resort needs a lot of work. The grounds were mostly bare, most building were not complete (ie: missing finishes, decor, menu items, etc...). The spa was SUPER expensive. All bar's were shut down by 11PM every night and there was zero adult entertainment at night. The beach is TINY and full of sea earchents and eels. Even worse was the restaurants: we waited a minimum of 1.5 hours every night for our food to come out cold. And last but not least this is not an adults only resort. They have  [... read more]a tiny section which is not monitored or enforced. Paid and expected adults only and spent my entire vacation with kids running around everywhere. Will not be back to a Royalton, ever.