The Fives Beach Hotel and Residences Playa Del Carmen: Best resort ever!

The azul fives was outstanding. We have been to Mexico almost every year for the last 20 years and this resort was the best to date. Rooms are very well maintained and appointed. Clean and every last detail was thought of. Grounds are amazing and the best food ever. Concierge staff take great care in ensuring all of your needs are met. Thanks goes to Rodriego from unit 17! Would not hesitate to return and recommend highly. Great for family and young and old alike.

The Fives Beach Hotel and Residences Playa Del Carmen: Oceans Eleven!

We spent the last 9 days at the Azul Fives Resort in Playa del Carmen, Mexico. This resort offers a different concept of All Inclusive. There is no massive lobby or buffet. There is a gorgeous "square " that host entertainment nightly. Numerous a la carte restaurants that you don't need reservations for, offer excellent, gourmet meals. There are 2 restaurants that do offer small buffets for breakfast and lunch. The resort is built around a jungle/cenote and the wildlife is abundant. We saw Spi [... read more]der monkeys every day, a wild pig, alligators and numerous other creatures! The beach is beautiful and you can walk for miles either way. The staff were fantastic and the grounds and buildings immaculate. We have stayed in many large resorts on the Mayan Riviera, and this is now our favourite.

Dreams Huatulco: awesome resort

Everything was you notch food Beach. Room and staff excellent pools. Japanese restaurant food was amazing the spa and massage therapist s were very good and professional.. night shows and mariachi band. We're awesome. Bar staff very friendly. All round perfect relaxing resort

Bahia Principe Explore Coba: Simply beautiful!

Such a great resort! Excellent services wonderful food and beverages and i think the Coba beach are is one of the best! The staff are phenomenal and always remember or recommend drink options lol. recommend to friends for sure 😀

Occidental Cozumel: Great beach

We had some problems with construction in our building. We were taken care of by a lovely lady at the front desk Sara Gonzalez. Renovations and internet wiring did not stop us from enjoying the beach. The buffet is very small, but you always find something to eat. Suggest ordering room service for breakfast as bacon is served on the "American breakfast" Not available at buffet. Did not make reservations for specialty restaurants as line up in morning turned me off. If you go with concierge servi [... read more]ce they are booked for you on arrival. Building 19 closest to the beach. Very nice lush gardens.

Blue Bay Grand Esmeralda: Amazing experience!

The blue bay grandeur is a massive property! Lots of buffets to choose from, all serve a large variety and all good. The beach is clean, wide and very well serviced! Lots of interesting excursions close by. Highly recommend the Tulum/Coba excursion with Mayan lunch and swimming. Great resort!

Seadust Cancun Beach Resort: Great Parnassus Family Resort

Since we are a couple without children, we decided to upgrade to your VIP ocean side suite with access to children free breakfast and children free swimming pool area. We were very impressed with the food in your restaurants, especially Chez Michelle, the French restaurant - their waiter Benjamin was exceptional. Also we recommend Manhattan New York style restaurant. The beach was perfect and so were the swimming pools. As far as our tour package provider (trip central) was concerned, Gina w [... read more]as extremely helpful and the entire package with airport transfers and the overall service by the airline (we had paid extra for elite plus seating) everything was perfect. Therefore I can recommend this hotel and trip central without reservations. Peter & Katheleen Barth.

Sandos Playacar Beach Resort: Disappointed!!

We are in our 40s with two boys (7 and 4 ½ years old) and we travel at least once a year during the winter to the Caribbean to All Inclusive resorts. We stayed on room 8316 from Sunday Feb 5 to Sunday Feb 12. I would start with the positives: Some members of their team that made our trip more enjoyable - Jorge Ruiz from the Brazilian restaurant: Awesome customer service skills. Organized a big celebration for my son’s 7’s birthday. Thank you for that!! It made our trip. - Alfonso [... read more], our server at the Brazilian restaurant: he worked with Jorge really hard to put together something different for us. - Monica, from Asiana: after a survey I completed with her she tried to improve our stay at the hotel; booked for us many restaurants and escalated my concerns and complaints to Ingrid (Manager of Guest Services). Thank you for looking after us. - Guadalupe: looked after our room and she was awesome and tried to solve all the issues we had in our room! - Luciano, from the Mexican restaurant: Again, great service and great recommendations - Raquel Avalos Arias, in the main buffet: she looked after us almost every day and her service and attitude toward us was always excellent - There was a pregnant lady (I don’t remember her name) at 8.00 am who was the only one that knew better how to prepare a good espresso at the Cupcake Café. Thank you for allowing me to have a least one good espresso every morning. Best restaurants (food and drinks): 1- Mexican 2- El Gaucho and Il Piemonte 3- La bambola (awesome creppes) 4- Chayita (awesome burritos) 4- El Agave Blue Bar (better service than in most other places) 5- Riviera Blue Worst restaurants (food and drinks): 1- Asiana 2- Le Gourmet 3- Fogo de Janeiro 4- Cupcake Café (coffee was terrible, I believe training was not provided to the baristas and they are the ones suffering the consequences with reviews like this one) 5- Iztapalapa (drinks have been in general the worst I ever had in any resort I have ever been to; watered down, with a lot of sugar or a sweet syrup, lemon juice, awful, even beer in many cases was warm. No complaints to the barman as he was almost the only one service 100 of customers a day, so Kuddos to him but Sandos should allocate more resources to this bar and team) Amenities: Spa and Gym I would consider good and within my expectations. Use the Gym early mornings 3 or 4 times and the spa during the pm 2 times. Kids club: It was good and our kids loved the Lite Teens Club. Nightly Entertainment / shows: We loved most of them and I thank you the entertainment team for all the hard work. Beach was nice with a lot of entertainment. The family pool beside the Riviera Blue was super clean but the one located beside the beach, overcrowded, slippery and not that clean. Rooms: We were on the family area and rooms are way overdue a renovation. The other issue and most important one is that their A/C system is gone and have to be replaced. They now this as they put dehumidifiers in many rooms guests complaint about a smelly and damp room. As a matter of fact, they were replacing A/C units in at last three or four rooms in the first floor of our area. My in laws were on the Adult’s only area and their room looked exactly like ours but worst because their A/C seemed to not work at all. Fridges don’t cool down and need to be replaced. Both my in laws and ours had the same issue. Iron didn’t work and needed to be replaced as well. Management: On the positive side, they reacted to any issue we had on the bad side, it seems to be that they react to problems instead of try to avoid them. The staff from the Members club were annoying, they called our room every day at 8.00 am asking how everything was going trying to sell us a membership to the point I needed to asked and the guest services office that we didn’t want to be bother; next morning, they called again… Finally, first and last impressions I believe matter. The best scotch they have available even in the members club bars were Johnnie Walker Red Label Scotch Whisky or Ballantines (first impression from the bars). We left Sunday evening and they gave us a courtesy room to shower and change in the Adults only area: the room was durty, with only two dry towels and all other towels wet on the batroom floor, really it looked disgusting. (last impression). Would I return? Well, I really feel bad for all the good people that work at the hotel but I believe I would not go back until they upgrade the rooms, and make some changes.

Selection Riviera Cancun: Wonderful wedding experience!

My husband and I had our wedding at Azul Sensatori on January 31st. We felt very well taken care of there. Two of the coordinators-Gaby and Gabby-were absolutely wonderful. They made us feel so important, even though it seemed like they had at least one wedding a day, and they anticipated our needs. I felt like we were in good hands and anything we needed would be taken care of. They're very good at their jobs. The Sky Deck where we were married was stunning and we had our reception at plaza zav [... read more]as which was perfect for our small wedding (27 people). The resort was the perfect side too for what we needed. All of our friends and family had their own space but it was also easy to run into each other and have meals together. Service everywhere was outstanding. We felt very cared for here and our entire party had wonderful experiences with many different staff members

Canto Del Sol: My Mexican Home

All aspects of this hotel were very good. We felt at home and had great, friendly service at all times. No more characters are needed. No more characters are needed. No more characters are needed. No more characters are needed.

Bel Air Collection Xpu-Ha Riviera Maya: Bel Air

This resort is not for everyone for sure, that being said it was what we were looking for. The rooms were great, large and clean. It was tucked into the jungle so there was not alot of night life here after midnight. The pool area was nice but the beach area is rocky. They have a shuttle every half hour to a five minute away beach they share with other resorts which has food and drinks that are part of your all inclusive. We did not go as we liked our beach area but the people that did go there  [... read more]thought it was great. There are not big hotels here so it is more rural and there are alot less people around which we really liked. The resort workers were really genuine and the food was decent though the variety was less than other Mexican resorts. We did Chezenitza which was too long but I highly recommend the turtles and Cenotes tour which was fantastic. There is also a large cenotes on site where you can snokle or paddle kiak in where a family of manatee live. They call this an animal sanctuary but it would have been more of a zoo. Most of the animal areas are empty now,which is probably a good thing. There are alot of paths and small water areas to walk to and relax. We really would go back.

Grand Decameron Los Cabos: Fabulous resort

Enjoyed the stay for a second time. 3 years ago was amazing, my only complaint this trip was the entertainment staff, they were very friendly but not much going on. I think they can improve on different events to keep all entertained.

Platinum Yucatan Princess: Great Stay at the Platinum Yucatan Princess All Suites Resort.

We had great stay at the Platinum Yucatan Princess All Suites Resort. Beautiful resort. We had a platinum swim up room. We faced southeast (Room #:5029). We had emailed the concierge at the hotel about a month before requesting a room in that area and they came through. The room had sun throughout the day and was on the quieter side of the platinum area. But still had great drink service from Maria!!! Imagine getting drinks from your private swim up area. It was great. Room was beautif [... read more]ul. The only knock on it was that there was a light on the balcony outside from 18:00 to 06:00 that you could not turn off and my curtains didn't completely close, so that light was beaming in the whole week. The pools were good. The only issue i had was that the platinum pools was actually a series of pools with a divider every 150 feet or so. So you couldn't swim from our room to the bar or other areas of the pool without getting out. Not a big deal. The beach area on the other hand, was subpar. The sitting area was fine with lots of loungers and umbrellas, but the water and the beach close to the water was full of seaweed and rocks. You had to walk down past the Sunset Princess to get a decent swimming area. Overall the service was superb. The spa was great (a little overpriced though). The food was great. One of the better buffets I have eaten at. If you want a quiet vacation, I suggest the Platinum Side. The regular side is great if you want to whip it up a bit (Foam Party). And you always have access to the sister hotels next door.

Valentin Imperial Riviera Maya: A Wonderful Place!

It was simply amazing. The service was wonderful. The food was great in all the restaurants. I was disappointed in the beach and the sea but it could be the time of year we visited the resort. The sea was rough for the 12 days we were there so we were not able to do any water sports or swim in the sea. It was difficult to walk on the beach as the water was so rough. I would rate the resort very high.

Grand Sunset Princess: ok resort

Resort was great - resort alcohol is awful - had to change rooms as 1st room was beside a swamp and the odor was horrible - 2nd time at this resort and 1st time was much better due to expectations - for a second time stay you would think they would put us in a better room from the beginning and we would not have to request a change of rooms

Iberostar Selection Paraiso Maya Suites: Beautiful Big resort with a Great beach

This a big beautiful resort with lots of various things to do. The beach is beautiful and enough beach chairs and umbrellas to find a good spot. Service is very good, and the food buffets are well prepared and nice and have a good variety of everything. The beach bar is great and I loved the beach waitress services. The beach snack bar has fast food type items that are appealing to kids. There is a concierge in many buildings so they can help anytime with anything. It was not that busy so n [... read more]o lines at buffets and service was amazing in all the restaurants. Drinks are not that great, just the standard type of resort concoctions, a little watery and the wine was pretty bad.The snake bar in the Maya section was the best. The only downside might be the size, and it was not that easy to get carts, there did not seen to be very many carts and you had to wait for the staff to call one to pick you up, almost faster to walk so it did become annoying. You really have to like walking if you want to take advantage of the other activities in the adjoining resorts. We are quite active so it was not a problem, but not sure how other people handle that. It looked like a fantastic place for children with the kids water park and many pools. The front lobby staff were amazing, i have never seen such pleasant service.

Emporio Cancun: Great value, chill atmosphere

Great value for families looking for a resort that has spacious rooms (separate master bedroom linked to a kitchenette and living room with Murphy beds) and an impressive and well maintained beach. Staff were friendly and the kids club was a hit with our girls (ages 5 and 7). Pools were also clean and plenty of swimming options, including a pirate ship kids pool that kept ours entertained for hours on end. While the breakfast options got a little old by the end of the week, food was general [... read more]ly quite good with some standout seafood dinners that set the bar high. Separate Italian restaurant on site had excellent food, although we experienced rather slow service on the evening we dined there. Overall, we were very happy with our experience at Emporio and would definitely consider returning. Note for those who seek on site nightly entertainment, there is none offered at this resort at this time (other than the bar!). This was not at all an issue for us (we were at the room with our kids), but may be for others. Also, the room decor is definitely dated but this did not bother us and we found ours to be quite clean.

Grand Sirenis Mayan Beach: Amazing Week

Just returned from a week at Grand Sirenis in Riviera Maya, Mexico. My husband and I took my parents there for their very first island, all-inclusive ever! It exceeded their expectations and it also impressed me. The resort itself was extremely clean...EVERYWHERE. Rooms were very large and well taken care of. The food did not disappoint. The Japanese a 'la carte was by far the best one I have ever had! It was not only a great meal, but a great performance by the chef. The staff was  [... read more]extremely helpful! My dad has issues with his legs, and the shuttle golf carts were always there when we needed them. A special mention to Erik at the restaurant near the pool (Brazilian a'la carte in the evening). He catered to us, remembered our drink/coffee of choice every day and was extremely welcoming. I would return to this resort again! Lynn

Dreams Vallarta Bay Resort and Spa: ANOTHER PLEASANT STAY

This is my second stay at Now Amber--and I would indeed recommend this to a friend. We stayed in the preferred club, and do think this is worth the few extra dollars-much smoother check in and out, as well as the nice bar on the second floor. This resort has a great location, a vast choice of pools, excellent food and attentive staff. The gym is well appointed and generally quiet. The views are spectacular. I must say that I was fatigued by the alcohol fuelled crowd at this resort, but you can  [... read more]distance yourself from these folks with a well chosen location during the day at the beach.

Barcelo Karmina: Excellent hotel and location

Enjoyed a wonderful week. Having been here six years ago we were a little concerned the resort may have declined in its' appearance and service. It actually exceeded our expectations and even better than 6 years ago. The lobby and the grounds are beautiful. Staff are happy , hard working and a pleasure to be around. Beach is very small but the many pools make up for it. Shade is available for those wishing protection from the sun.