Grand Oasis Cancun: Amazing resort, very slow service

The resort itself was amazing! Keep in mind that it’s huge so you might get a little lost. The food is great and the entertainment is great. The service however is soooo slow. Takes forever to check in or to find someone to help you. Over all I loved my stay and would recommend this resort to friends!

The Pyramid Cancun: Amazing resort

Hotel was great, food excellent, staff very friendly and professional. The only thing was Sun Wing , they cut our holiday to 6 days , moved our flight back from 8 p.m. to 3 pm , picked us up at noon drove around the city for an hour and drove by our hotel again to get to airport. We waited in the plane for almost two hours and took of at 7pm. We landed in Toronto next day at around 1am.

Grand Oasis Sens: Not as bad as everyone rates it

Beautiful beach The service can be slow but not to the point of complaining we’re on vacation I arrived very early and was made comfortable until I could check in at 3 with no issues Room a bit outdated but comfortable who stays in their rooms anyways

Grand Oasis Cancun: Great resort

My son and I had a great time at the oasis. Lots of food choices entertainment and the staff was very helpful and polite .I would return back to this resort again for the cost was reasonable. There is a family side and a party side to this resort that make it easy from day to day

Grand Oasis Riviera: Grand Oasis Tulum

Hotel was clean. Beautiful area, but beach had alot of algae. Since this resort is a family resort, it was not the best for 3 single ladies travelling together. It announces dancing every night...at 11 pm sorry but no one there dancing. Buffet closed 2 nights during the week, so it caused long line ups for supper for the 3 restaurants. Staff were very accommodating to all requests. I do not recommend this hotel to anyone but families.

Grand Oasis Cancun: Ha grand o

The trip was very good overall. A lot of stuff has changed. I really do think mtv saved the trip for how much I paid. Couple days our room never got cleaned. Food was pretty good depending where you went.service was really good. Couple swim up bars were closed only 1 swim up bar was open and very packed. Thank you! Trip to Cuba would be awesome!

Grand Oasis Riviera: Little too quiet but beautiful spot

Far from airport. Was very quiétude during pour stay. Would have appreciate music and animation during the Day. Didn't Read Much before last minute booking. Good food. Loved the beach. Pictures let us think we would have access to the Sian Khan hôtel next door which wasn't the case... Little disappointed but well rested.

Grand Oasis Cancun: Absolutely Beautiful

Overall my experience at the Grand Oasis was one for the books. The resort itself was in beautiful condition and very well maintained. The staff were very friendly and also very accommodating although there were only a small few able to speak English. I would recommend this resort mainly to younger people or families with kids as both seem to be the audiences most catered to. 8/10 rating after my first experience in Mexico, and I know I’d definitely go back if I ever got the chance!

Grand Oasis Sens: Nice resort

Pools, grounds, areas are beautiful. Nice people, good service. Good entertainment. Problem with the check in. It took 5 hrs before we have our room. Nice stay in general. ..... .............. ................ . ....

Grand Oasis Sens: Wow

This was the first time that I ever came to Mexico I’m excited that the hotel made me feel safe rooms are clean and I had a beautiful oceanfront view. You definitely need to wake up early in order to experience all of the activities that are available especially if you really enjoy all inclusive. Although if you are vegetarian or vegan there aren’t many options on the resort to eat. I was expecting there to be a lot more seafood then there was available.

Grand Oasis Palm: Disappointing

I was disappointed by this hotel. My wife, my 2 year old daughter and I were looking forward to this trip as a way to decompress, have a bit of fun and reconnect. First night there, we get woken up at 2 in the morning by drunk people shouting in the hallway, second night there we realize the bar outside close to our room plays loud music until 11:30 every night, and 2nd morning there, that they've begun renovation just outside our room with (jackhammer starting at 8 in the morning and going  [... read more]on until 2 in the afternoon every weekday). In light of the lack of sleep, my daughter was throwing tantrums after tantrums, which meant, neither my wife nor I were really able to relax. We spoke with the hotel about relocating to a quieter room but it seems they were more interested in selling us an upgrade (at high price to a location just as noisy) rather than solving the issue. The rooms themselves are also quite small, and no balcony or bigger bathroom unless you pay a premium. With two luggages, a stroller and a crib, pretty much the whole room is filled. In addition to this, Hotel babysitting services only start at 3 years old. If you want access to the Kid's shallow pool area, your child has to be supervised by one parent; no two parents can be present at the same time and there is no chair for parents to sit in that area. Foodwise, I have coeliac disease so my choices are limited to begin with, but they were more limited in that hotel than other hotels i have been to in Mexico. Furthermore, having only chosen the Oasis Palm (and not the Grand oasis Palm option) a lot of restaurants weren't accessible to us. It did not however make any sense to pay a premium to have the grand Oasis Palm option as most of these extra restaurants were 16years+. In any case, we felt we had tasted everything there was to be tasted after 2 days there. Service was not consistent, nor always as friendly as you would expect.For one of the restaurants, we had ordered white wine. It took 15 minutes for the server to come with wine glasses, and he had poured red wine instead. Instead of fixing his mistake right away, he then went to clean another table and another, etc. The daughter was getting fussy (she was hungry) so we ended just leaving that restaurant after 25 minutes of sitting down, with no food for her nor wine for us. We finally managed to get relocated to another hotel by speaking with Sunwing customer Service. We got transferred to another Oasis hotel (Grand Oasis Tullum). A much calmer resort where the service was much friendlier and my daughter was actually able to sleep.

Grand Oasis Sens: Mom and Daughter Trip!

My daughter and I recently spent a week at the Grand Oasis Sens for a mother/daughter trip. We were there to unwind and relax. We purchased the all-inclusive vacation and were quite happy with what we received. The resort is renovated and fairly updated. It was very clean and and we constantly saw staff cleaning in all areas of the resort. I found the staff very friendly and check in/out was exceptionally speedy and courteous! We travelled with Air Transat and the local rep was great! She gave u [... read more]s lots of valuable info and tips for excursions and day trips. The buffet was great, always something good to eat and the a la carte's were good as well. Our favorite was the Mexican resto with the live music! Agnacio was the on the omelet/eggs station and he was amazing and super friendly! We looked forward to seeing him every morning! Entertainment was good, although I wish there was something by the pool every night as we really enjoyed the live music there. The weather was great, except for the high winds which prevented us from actually swimming in the ocean which was very disappointing for me but not the resort's fault! The beach chairs are solid plastic and really hard, I wish there had been better chairs there but the pool chairs were good.We never had a problem getting towels or chairs and the bar staff were all friendly. The sushi bar was great!! We weren't impressed with Sakura though and waited all week for that reservation. Never saw one bug inside the resort, and only few flies outside as it was so windy by the beach. The Spa was way overpriced so we never went there but the Coffee and Me shop was excellent and we went there a couple times a day! Would definitely return and we enjoyed our stay thoroughly! The only complaint was the mini fridge only had water, Coke and bad beer. I asked for soda water as we don't drink pop, and I requested Sol or Corona but they said they didn't have anything different.

Grand Oasis Sens: Beyond terrible

This was not a suitable hotel. Our room stunk like the inside of a musty toilet. It stunk so bad that every time we entered, it made us gag. We complained and asked to be moved to another room and were told “ No. hotel is full” it took two days of fighting for a new room and we had to get our Transat rep involved before hotel staff would even attempt to resolve the problem. On our third day they finally moved us to a room that was a bit better. However we had to be out of our stinky room by  [... read more]noon and had no access to our newly assigned room until 3pm. Upon moving into our new room we found that the room safe was broken and had to wait for a repair before we could leave our valuables. Ultimately the hotel cost us an entire day out of our vacation. We have washed our belongings three times since our return home and still everything smells like the musty stinky room. We would never ever stay here again. No one looked happy, staff or guests. Staff... probably because they were dealing with constant complaints and guests probably because of smelly rooms.no restaurants were open past 10pm. Not enough shade provided on beach. One day security would not allow guest in the ocean. No lifeguard on duty. Said it was not safe to swim and yet resorts right next door on either side were allowing swimming.

The Pyramid Cancun: Overall this resort has all the things you need

Food was great, nice exciting restaurants (Black hole & Bensuza). The biggest problem we had was there is no control of noice after 11 pm. The party people would come in and it would get loud. We were in the Pyramid part, so ear plugs are a must. We would go back staff was awesome, any problems were addressed quickly. For a huge resort it did not seem crowded. But you must upgrade to the black pyramid bands to enjoy the best places on the resort. Recommend doing before you leave home.

Grand Oasis Cancun: Party Resort

Long lines for food/drinks, staff very unpleasant + unhelpful, rooms were nice however ground floor room smelled musty, drinking cups reused throughout resort and only rinsed out not properly washed. Food very poor for Mexico. If you are looking to party for a week this is the place other than that save your money and go elsewhere

Grand Oasis Sens: Fun on the sun!

I stayed at the Grand Oasis Sens for a week the end of February. The hotel is an adults only and I thoroughly enjoyed the peace. Well....peace from kids. The atmosphere is fantastic and everyone is there to have a great time. There is some local gang violence that kept me on the resort. The rang of age is 20 to 50. I’ll be back!! Tom

The Pyramid Cancun: Good resort

Hotel was beautiful, rooms were small but nice. Food was amazing. Service was good but there was none around the pools. When we have paid for a 5 star before, there was no limatations on booze type, we had to pay for top shelf booze & it was very expensive.

Grand Oasis Sens: Great Resort

Clean beautiful hotel. No 18-21 kids running around. Food very good. You have access to all other 3 oasis resorts with a day pass. Plan ahead for the Box restaurant. Bracelet not necessary. Study activities offered by hotel because sometimes you have to sign up ex. kinki boat cruise. Overall, I would go back.

Grand Oasis Cancun: Best resort I’ve ever been to

The staff are amazing and friendly the resort is beautiful and the beach is reallly nice great food aswell the steak rotisserie place is better then the keg marble floor everywhere and wild peacocks on the resort are really cool the pool is huge and the Bebidas are cool best resort I’ve ever been to forsure

Grand Oasis Sens: Rate it as 2

Too many stairs, not clean. Had VIP room and felt like a regular room...pool on our deck was never cleaned...liner was spotted with rust and white spots...deck very frailed, husband went through the deck and needed first aid. We arrived an we weren’t on the list...no rooms...the put us in the basement with no luxury...bar fridge empty, bathtub was draining and lot of mold everywhere. We asked for a new room and finally got one 3 days later. So our first three days was spent mostly in the lo [... read more]bby looking for service for the price we paid. Positive note the food was amazing and so were the drinks. Thank god weather was nice throughout the week. It made up for it. Would never recommend this resort.