Wyndham Alltra Punta Cana: BEWARE

We paid and were booked for Jewel Punta Cana. The hotel sold after our reservation was made and we were offered to go to the newly purchased Sunscape Coco or cancel. WestJet ensured us the resort was good with no renovations or bad reviews, so we made the decision to go to Sunscape Coco. Sunscape Coco was purchased in November/December 2023 and they were in the process of renovation and rebranding. The hotel should NOT be open. We were not notified of any of this at the time of confirming [... read more]. This hotel is rated 4 stars. I would give it a 2 star. Once we arrived and checked in, we were taken to our room. The towel rack fell right off the wall. The shower head was hanging off the wall. The handle to the sliding door was hanging on by a thread. There were paint stains all over the tub and the bathroom tap was rusty and stained. Their band aid renovations could have been done better by my children. We had no suitcase stand, iron board, the ice makers on all the floors were broken, the elevator did not work (we had to carry our luggage 4 floors) and the stairwells are dirty. The day after we arrived, they closed both the buffet and the main pool. 2 major items of a resort. They did not notify us when we check it. There was the adult only pool which was mediocre with no shade or breeze and was situated between 2 buildings. The food was mediocre. I had a hard time finding something to eat daily. It was the same food every day. the food in the restaurants was not great. Mostly cold. Lots of people were complaining of food poisoning and I heard of hundred being bed ridden which definitely affected our food options. I heard the main buffet was closed to do a deep clean. Very low-quality food and I have been to a few resorts in Punta Cana, I have not had a problem at previous resorts. The cons of the resort were the beach. It was nice but the ocean was wild due to strong winds so we really could not go in. I would not recommend this resort to anyone. Even though they are renovating it is dirty, throwing on a new coat of paint is not renovating. The bones are old and there is a strong moldy smell in the hallways, rooms and closets. There were many break-ins reported on the first-floor rooms, especially the swim up rooms as they back onto the resort next door. The beach is short given the location. There are many beach vendors constantly harassing you all day long.

Sunscape Cancun Resort and Spa: Wonderful place!

Had a great time at this resort. The room was clean and the staff was very courteous. Always greeted us with a smile and were professional in their conduct. They have a good choice of restaurants and the food was amazing. A very family friendly resort. Would highly recommend if you are traveling with kids.

Jewel Paradise Cove: Great Resort

Very clean, friendly ..good vibes..beach not great..but everything else worth the trip. Great Service..Buffet best bet...Restaurants very slow service and average food. Would consider going back. Smaller older resort but well kept..grounds lovely..good value.

Wyndham Alltra Playa del Carmen: Wonderful resort

Very clean, has attentive staff, excellent food choices and quality. A great location right in the middle.of Playa Del Carmen. The rooms are large and look very nice. The little beach is also very nice and kept clean regularly.

Jewel Paradise Cove: 2nd time

2nd time back in 6mths, took a group of 21 this time, we had a blast we will be back for sure. Tropical storm hit us on the last eve but it did not spoil our vacation. Staff are great. hotel manager made sure all was well after the storm.

Hyatt Vivid Punta Cana: Excellent Resort

The resort was very clean and nice looking with lots of bushes, plants and palm trees. The food was excellent and the service was great. The Al cart restaurants were very good and you didn't have to make reservations which was really nice. The staff were very friendly and accommodating. Our room was nice with a big walk in shower, not sure if it was newly renovated but seemed like it might have been. Over all it was a great week, the resort is a nice comfortable size.

Jewel Paradise Cove: Cozy little resort

Found this resort to be a nice little spot. Went with a large group. Food was average. Buffet was very average. Not much selection. Beaches were very small. Hamburger and hot dog place was a pleasant surprise. Service in all restaurants other than Japanese was extremely slow. Honestly this trip was not worth the money we paid. Company made this trip enjoyable along with the friendly service. Will look for a nicer resort next time in Jamaica

Hyatt Vivid Punta Cana: Great gateway

This Resort was pretty good, a little smaller from what I’m used to but everything is close by. The club section rooms were definitely worth the extra money. The beach wasn’t as good as Bavaro beach but it was still good, they constantly cleaned up the seaweed multiple times a day. The rooms were a bit tired but everything worked. Food was pretty good, buffet and restaurants, coffee shop, all good. The grounds at this resort are immaculate, what a gorgeous property!

Hyatt Vivid Punta Cana: Great value for price!

First time in Punta Cana and it was a great time. Food was awesome, grounds were beautiful and overall it was fun. The rooms were a bit tired - but clean. I would recommend requesting to stay in building 3 or 4 on the club package. It's worth it and those seem to be best location. The beach was nice, waters were wavy and a bit deep- but the sand was cleaned daily!

Hyatt Vivid Punta Cana: A solid good

Had a great vacation, definitely upgrade to club. Rooms were clean, amazing bed, could use updating. The food and service were amazing. The major complaint was the running of the bulls first thing in the morning to get loungers, I mean before 7am . Our agent Nicolle Kirk from tripcentral was amazing to book with

Hyatt Zilara Cap Cana: First Class

Everything about this resort was awesome. The atmosphere with oool staff, bartenders and security is friendly and relaxed. The little hand gesture covering their hearts that says ‘thank you for coming here’ was a nice touch. They are schooling their cooks and some restaurant staff so minor hiccups occurred but were corrected once discussed. Awesome!

Dreams Puerto Morelos Resort and Spa: Better than we expected!

We honestly thought we booked the OTHER Hyatt Ziva and we a bit concerned by some of the reviews we read. However we were plesantly suprised. The resort is well laid out, the staff are quite good. Habaneros was a particular favorite! The tacos are PHENOMENAL! both the food and the service. Miyako was also very good. The beach really isnt great, one side is almost completly eroded but the other side is decent .This is a family orientated resort so it got quite loud inside at times but nothing [... read more] too crazy. Overall, we felt we got good value for this trip and would likely consider this resort again

Hyatt Vivid Punta Cana: A smaller excellent beach resort

We had a very enjoyable time at Jewel Palm Beach. It is a smaller resort than many in the area. We found it to be well laid out and to have everything we wanted. We stayed in the Club area and appreciated its adult and family pools and lounges. The resort is unusual in that it does not use a bracelet system nor does it require reservations for its a la carte restaurants. We enjoyed all the restaurants and also found the buffet to be well-stocked with a variety of dishes. The beach is beautiful,  [... read more]as is the case throughout this coast, and it was well tended and also had a life guard in the main beach area. We found all the staff to be friendly and helpful. In particular, we appreciated the friendliness and competence of Louisa, Jose Luis, and Emilio ("Excellente!")

Hyatt Vivid Punta Cana: Girls trip

We had a fabulous time, will definitely return Would recommend this resort Fantastic for any age We stayed in Adult section, Club, we were well taken care of From maid service to butler even on the beach Laziest vacation I have ever had

Wyndham Alltra Playa del Carmen: Really nice resort!

First time in Playa Del Carmen, and first time at Wyndham Alltra. Resort is a boutique hotel with really nice amenities. Only 3 specialty restaurants, but can have dinner every night at these restaurants. Most resorts only let you book 3 nights with specialty restaurants. Pool is really nice, but have to wake up early to get sun beds. Beach is rocky. Beach at the north end of resort is nicer, but still rocky. Walked a few steps to Hilton next door or Grand Hyatt for sandy Beach an [... read more]d free of Seaweed. Night entertainment is average. All employees are friendly and willing to help. Beach towels were not available one afternoon.

Hyatt Vivid Punta Cana: Good resort

Grounds were well keep. Very clean. Pools were good. Rooms were fine but dated . Food for the most part was good. The restaurants were great. Buffet was sufficient. Beach had chicken, burgers and fries all good. Had some bad luck with food from Buffet and chicken off the beach stomach problem. Drinks were alright. Beach was good chairs were hard to get . Water was rough and cloudy but that's the ocean and seaweed on the bottom. People were fantastic.

Sunscape Cancun Resort and Spa: Good Resort

The resort was good, staff was friendly and helpful. Rooms were clean. Enjoyed most meals, however, do not recommend the New York Steak in any of the restaurants. Entertainment was good. Area was safe and had good police presence.

Sunscape Cancun Resort and Spa: Amazing Resort

Wyndham Alltra Cancun was a beautiful resort. The food was some of the best we have had on vacation. Taco bar on the beach was a favorite. Grill by main pool had some of the best chicken wings I've eaten. The burgers at the resort was one of the best burgers I've had in a while. A la cart restaurants were all delicious and no reservations needed. They also have a candy shop which served delicious coconut ice cream. Not to mention they include room service until 11pm at night. Service was amazing [... read more] and all the staff was friendly and accommodating. The theater for the nightly show isn't the best and honestly from attendance you can tell most people don't know about it. However the shows were decent but better advertising of the theater would be beneficial for them. Not a complaint but the pools are on the smaller size but never felt crowded.

Wyndham Alltra Playa del Carmen: Our favourite for a reason

Good food, friendly staff, great service, great location. One of our favourite destinations for all these reasons The only glitch was that our room was not available upon arrival. They gave us a one night upgrade -which was ready and waiting- and moved us at our convenience. Other than that minor inconvenience, another great stay. We’ll be back.

Wyndham Alltra Punta Cana: Beautiful resort

We loved the Jewel grounds and pool. We knew the hotel was closing for renovations so we were not surprised that the rooms needed an update. The food was very tasty and the restaurant had a first come first served policy. There was some confusion at the Italian restaurant with our orders. The staff were, mostly, friendly and attentive. We believe that the hotel was not full so there were lots of chairs , towels and fast service at the bars. The beach was beautiful and shade could be found fr [... read more]om huts and palm trees.