A great vacation spot

Everything was great; service, location,etc. Lots of signage and protocols in place for Covid however guests were not practicing safe distancing and I arrived home testing positive for Covid. My stay was two weeks and I remained on the resort.

A great vacation spot

Everything was great; service, location,etc. lots of signage and protocols in place for Covid however clients were not practicing safe distancing and I arrived home testing positive for Covid. My stay was two weeks and and I remained on the resort.

Good hotel

An older hotel but well maintained. rooms are comfortable and pools are great for the whole family particularly children. The tennis courts have an uneven surface but playable. The food in the a la carte restaurants is good but the buffets is at best average. If the food was up graded it would be a great resort.

Mexico family vacation.

I would like to take this time to thank Heather Felice of Trip Central , for her help in arranging our family vacation in March 2023. Heather has been very prompt with her service and has gone out of her way to speak with the other family members in obtaining their information required for this trip. I have been planning my vacations with Heather for a few yrs now and have always been pleased. She is the true meaning of her trade Travel Agent. I have recommended her to others as she has alwa [... read more]ys meet our needs.

Royal Decameron was awesome!

We chose Royal Decameron because of its location. We love Bucerias and stayed many times before, but never in an all inclusive. This resort and its staff were incredible. The buffet food is just that, buffet food, but with enough options to please the picky palate. The beauty of this location is if you tire of the buffet and a la cartes, you will find a charming little taco place or restaurant along your walk into Centro Bucerias. The Chedraui grocery store is a convenient 10 minute walk wher [... read more]e you can find everything you may have forgot to pack... also a great place to pick up momentos if you are not into bartering on the beach or marketplace. We booked an Ocean Front room in Building 1, third floor and it was spectacular! A 180 degree view of the beach ensures incredible mornings and sunsets! Although this complex is rather large, it didn't seem so, if that makes sense. We meandered around the complex and everything was easily accessible. There was even an adults only section, where the majority of the seniors stayed as it is geared to be a quiet zone, so if you tire of the pounding music and animation team, or the kids splashing, this is the place to get a break. The beach is beautiful! Sure you have the early morning chair savers (which resort doesn't) but there was always a sufficient amount of chairs/palapas for all interested. Also, plenty of chairs around the many pools. We thoroughly enjoyed our stay at the Royal Decameron, and will return next year.

Has definitely declined since Covid.

The rooms are kept very clean but are worn and need some updating. Housekeeping is amazing!!!! Staff as always are pleasant and friendly. Language is never a barrier here. They may not speak much English but communication is fun and friendly. Bar staff are always amazing, friendly and with a ready smile! Food is not the high point in this resort. Selection and culinary skills have declined whether due to food costs or shortages, we spent a lot more money on eating elsewhere than we ever have  [... read more]on any other vacation. You never would go hungry but the menu is extremely repetitious and is the same in all buffets. With this all being said the DeCameron is not a 5 star resort and you do get what you pay for. Other than the food issue I would not hesitate to go back.

Old resort that could use to be updated.

The grounds were fine but most of the common areas were very run down. The wait staff at the buffets for the most part were quite good but the staff behind the counters were sometimes rude. Certainly wouldn't recommend this resort to anyone I like.

Beautiful Location

The resort grounds are gorgeous, and the staff were lovely. We stayed in area 2 which was noisy at night, as the “party pool” was on one side and the “theatre” was on the other side. The shows are extremely loud and end by 10:30-11. The room was comfortable, and bedding when we arrived clean. The water in shower was not hot at any time.. but warm.. if you shower late afternoon. At night always cold. The maid service only made the beds they didn’t clean the whole time we were there, an [... read more]d there was a shortage of towels on our last 2 days. Luckily we held on to our used ones the last day, or we couldn’t have showered. The food was okay.. but nothing was impressive. I wouldn’t recommend for kids as they don’t provide cereal and only had 1 toaster in the middle restaurant, which we found 3 days before leaving. The beach was lovely !

Busy

The hotel was crowded and there was not enough staff. Just too many people coming into the complex. One pool area and restaurant was closed for renovations so that made the other two restaurants and pool areas crowded. There was not enough staff to clean the public washrooms around the resort so some were in bad shape and not very clean. We were in building 3 and just behind us was where the nightly entertainment took place and it was very, very loud. This went on for 1 1/2 hours. The food [... read more] was tasteless and the choices seemed to be the same every night. The service was good. The Sunwings rep did not show up until we were ready to leave so we had to go to customer services to find out when the bus was coming to pick us up for the return trip to the airport, as it turned we had to take a taxi to the airport, which Sunwings paid for. This was not a 4 star resort.

Horrible resort

Hotel is dated and in need of upgrading. Staff was friendly and helpful, rooms were clean but food and drink were awful. We ate and entertained off resort all of the time to try and save our vacation. Hotel is noisy day and night.

Great trip!

We had read the reviews and I have to admit I was skeptical, but we were pleasantly surprised with the entire complex! The staff are wonderful ! We stayed in the ocean front block (# 1) and it was fabulous. We have never traveled to Mexico in September and I guess the resort was more quiet than it would be in the high season which was a bonus .The weather was awesome every day despite being the rainy season with amazing lightning and thunder some nights ! The hotel is older which is fine with  [... read more]us and the location is great with the town being a 15 to 20 min walk away , a bank and grocery store up the hill and a few shops right in front of the hotel . We went to one of the evening shows which was good. There was always a decent selection at the buffet so we never bothered with the specialty restaurants. The adult pool is huge and warm and I would guess being September , we never had a problem finding lounge chairs at the pool or at the beach. A few tips , also mentioned in other reviews as well - -Bring a wash cloth if you want one ( none were provided although we didn't ask as I brought my own ) - Bring a cheap air mattress floaty for the lounge chairs , they are kind of uncomfortable without one ( we just give ours away at the end of our trip ) - As always , bring a good insulated cup for cocktails Notes - - The keys are given to you on a laynard which I believe is new and they did not charge us for use of the safe key - We did get some wifi in the room ( block 1 ) however we were very close to the lobby bar so maybe that was just lucky ( Free wifi only in some common areas ) so I wouldn't think this is typical although I believe you can purchase wifi if need be . - Showers are not exceptionally warm if that matters to you -Not sure where to get coffee before 7 so we brought a mini coffee maker and coffee as I get up early - About 50 pesos to the Bucerias market place in a cab or a 15 to 20 min walk - We did not go into Puerto Vallarta but I did hear that you could cab for about 50 dollars ( I assume US?) or take a bus for a few dollars All in all I would say this was great trip and we would go back to the RDC again . We also decided that although we always head to Mexico in November, September is also definitely in the cards for next year . Thanks RDC ...Hope to see you soon :)

Great Resort!

We just returned from the Royal Decameron Complex. We have been there numerous times and each time we come home feeling great and relaxed. This time was a little different as we experienced an earthquake with a magnitude of 7.4. The staff was great in getting all the guests to a common area where we would be safe until it was safe to go back to the resort. We were very impressed with how the resort staff handled the situation. The resort is doing some renos which will be beautiful when they ar [... read more]e completed. When we arrived at the resort it was at 51% occupancy coming up to 91% by the time we left. Even though it was busy there was no line ups to get into the restaurants. Most guests were very good at social distancing and masks were not mandatory anywhere on the resort. There is hand sanitizer as you enter the restaurants and around the complex We will return next year to our second home. Special thanks to Carlos, Vidal, and Ruban for making our stay a memorable one.

Very Disappointing

We have been to the Royal Decameron Complex over 15 times. Up to now, we have been very satisfied with the resort. My, how things have changed! The resort used to be much more welcoming to Canadians. Many staff have left because of COVID, and it appears as if the replacement staff does not have nearly the English speaking skills as their predecessors. In addition, signage was poor, and very little English was spoken. It appears as if the marketing has switched to Mexico, and away from Cana [... read more]da. The pools were disgustingly filthy. On most days, we could not see the bottom of the pool. Absolutely a health hazard. In our 1 week stay, 3 of the 5 pools were closed for at least a day in an attempt to clean them. Never before, have we seen line-ups out the door for any of the buffets, even when the resort was at 100% capacity. This trip, the resort was not full, yet the line-ups persisted. COVID protocols required all staff to wear masks at all times. Guests had to wear masks in restaurants until seated, and throughout the night show. Performers also wore masks, which really destroyed the entertainment value of the show. In addition, the shows have been cut short, and now are barely 45 minutes long. Plexiglass screens at bars and the lobby were annoying, only adding to the communication problem. A la carte restaurants no longer have menus due to COVID. Instead, the waiter rattled-off the selections, and a quick decision had to be made. The relaxing dinners at the Piccolo Restaurant have turned into a 43-minute race to finish. Perhaps this review would be more positive if we had never been to the resort before. We will likely never return.

Not so amazing

To start I have to say we have been to the Royal Decameron at least 10 time prior to this trip and loved it, I can’t say that about this trip. They are short staffed for sure, but there are rule for some that other don’t follow and aren’t enforced. You couldn’t sit at a pool bar because all the tables and chairs were removed by these guest with no consideration for other guest. As for food we never had a hot meal there unless it was breakfast and you ordered Eggs or omelettes. The pools  [... read more]were never crystal clear as they always were in previous trip two were even closed our last two days there, they were green. We will never go back unfortunately, the staff work extremely hard, they really need more help. The Decameron is really in need of upgrading and maintenance that is much needed.

Bucerias - Decameron Resort

The resort is a little older, but well maintained. Super clean resort. If you are a food snob, this might be a challenging resort for you. I am a food snob and can always find something great to eat. Ceviche everyday is my favorite. Also the chocolate ice-cream for dessert is amazing...I wish they had hot Churros available daily though. The white fish that they prepare is awesome and there seems to be lots of it. The grounds are really mature and pretty, not to mentioned well maintained. Pools a [... read more]re clean and you have a choice of many of them. There is a quiet adult pool as well and it's large. We go every year and have been for since 2010. Love this resort, it's so laid back and casual. They installed all new A/C units that are very quiet and work well. Beds were a little more comfortable this time around, so I think that they changed out the mattresses as well. It would be great if the next upgrade was the bathroom taps and shower heads. But I can imagine that due to Covid the past 2 years have not been money makers. I think that all trip facilitators should remove the quote that "tips are included in the package" THEY ARE NOT. As a traveler you should always tip the people serving you, it's common curtesy. Don't just tip your bartender. Tip your maid, your restaurant server, towel provider, etc...Most of the staff at resorts are paid minimum wages, which is 140 Pesos per day, which is equivalent to approximately $10 a day Canadian, depending on the exchange rate. Also remind yourself that you are a guest in this country and should use the terms, please and thank-you. Overall, great trip, comfortable resort and the location is awesome.

AGING RESORT - EXCELLENT LOCATION

This resort is dated. We had an ocean view room which was amazing for the view not the ammenities. No fridge in room, no booze and we had no hot water all week. The internet wifi was free in our building (#1) but didn't work most of the time we were there. All of the a la cartes were amazing with great service. a la cartes were unlimited and you can book it through the app (wifi not needed). The buffets were ok not amazing. The hotel was not full and not all buffets and a la cartes were [... read more] running. The room was clean, the ocean view room was amazing but not as advertised online. I expected a newer room and this is definetly an older building. The pools were not heated and cool no swim up bar. We spent time off resort and it felt very safe. Many yummy restaurants within walking distance. The beach was beautiful and you can walk for miles. Will go back to this location but not necessarily this resort. All wait staff were friendly and helpful. Front desk staff were not overly helpful or forthcoming with information.

Bucerias Royal Decameron

Large property. Nice beach. Silty ocean, not clear like Yucatan. Good facilities and rooms. Several decades old, pretty good maintenance. Very good staff. Beautiful sunsets. Many pools, inc. quiet one.

3 Star at Best

I've been to at least 20 resorts all over Mexico and would rate Royal Decamaron as the worst I've been too. The staff are great and usually tried their best, the management and facilities are very poor. For the whole week we had no hot water, only luke warm and this was for the entire resort. They charge $21 USD for the room safe, the food was very poor and not a decent cup of coffee to be had. I went to complain to the WestJet rep but there was a line up of people wanting to get out of the  [... read more]resort referencing mold problems, the uncomfortableness of the rooms and overall safety. Royal Decamaron usually comes up as one of the cheaper 4 star resorts but they manage to charge you the extras once you get there (like the fee for the safe and poor quality of food). Pay the extra money and go to a better resort.

Wrong Season

The resort was in good repair and ongoing upgrades. Missed the small fridges that were being removed. The staff were very good. However, 90 % of the quests were locals so it was hard to socialize. It appeared that the buffet was adapted to Mexico clients, chicken,chicken, chicken. Not the the level as my previous visit. There was constant changes to the WestJet flight times and no recognition of the Mexico daylight saving time change.

Nothing special.

This resort is not a 4*. More like a good 3*. Too many people arriving at the same time. Rooms not available until 3pm. Had to wait. Given the wrong room & bed requirements. The grounds were well kept. We found out after a week where they had the nightly entertainment. Lobby bar small with people watching hockey on one screen and curling on another. No music. They did not have much of any so-called international alcohol. Their house wine was decent. Food was decent too. Too much mex [... read more]ican type of food although food was abundant enough. You had to ask for bacon in the morning. They kept it hidden behind the fresh omelette station. The a la cartes were okay. Nothing authentic and most of the meat as overcooked. But one did have the option of 5 a la cartes per week. The cleaning staff were friendly but I wasn't happy that they still entered the room even though I had the "do not enter" sign on the door. If you are looking for a vacation that is very reasonable and pretty good value for your money... you will be overall satisfied as long as you have no expectations. There is no fridge or coffee machine in the rooms and you have to pay 50 pesos per day for the key safe. The lounge chairs on the beach are hard plastic, like the plastic stackable summer chairs so extremely hard to lie on so you'll need a floatie. All in all you are still getting good value as we probably saved upwards of 500-700 dollars for the 9 day vacation.