Amazing resort

During my recent stay at Rancho Luna hotel I found the grounds and public areas very clean and neat as usual .My room was well looked after and maintained daily, also dining rooms and food, lots of variety,The front desk/reception were always pleasant and helpful.

Improving resort and hard working staffs!

We are a couple in our 20's and it was our first trip to Cuba. It is a great resort, staffs work 12 hours a day and we can really see that they are trying to improve to accommodate all the age travellers. At first, we were having doubts about this place because of several agent telling us how it might be boring or not a recommended place for our age group. We were able to meet some new friends and we all went to do excursions together. I can reassure you that if you want a calming or relaxing tr [... read more]ip, this could just do the trick while being on a budget. We enjoyed just tanning by the public beach and do daily activities together. This is not a resort to party. As for the rating of the food, it does get quite boring because there are not that many varieties and no spices ( unless you get lucky and spot the spicy salsa sauce). I would recommend people to bring snacks such as chips, cookies and sauces. Booking with Candice from trip central was amazing. She would reply to my emails within 1 hour and answer me with all the details needed. In addition, she has also given me a call back to follow up with me before my trip. I believe that Rancho Luna is worth going if you are a student or on a budget and don't mind to go to a less night party resort. The location of this resort to downtown is about 15 minutes by taxi, if you are able to speak a little bit Spanish, you should negotiate to obtain the taxi for 8 CUC. The resort is also near the dolphin show centre, at first, they told us it would take 10 mins to walk, but we ended up walking for 1 hour. We were able to enjoy the cuban houses view and the weather. Rancho Luna will keep improving.

Hotel Rancho Luna

Absolutely great. The rooms, cleanliness, service, all top notch. Food very acceptable. Pool and Ocean were wonderful. I will come again. There was a beautiful simplicity about the Rancho Luna - that was a part of its charm. Edgar Coxeter

Bon rapport qualité /prix

Mes préoccupations etaient les.commentaires au sujet de la prostitution avant de faire le voyage a l hotel rancho luna. Je n y ai vu que quelques hommes âgés bedonnants et ... Avec de.jeune femmes cubaines vêtues de façon convenable. La nourriture est tres respectable Les chambres sont propres mais vieilles et la plomberie et l'électricité désuètes. Dans.les.aires publiques les . toilettes sont vraiment problématiques propres a.la.limite une sur deux.ont un verrou et souve [... read more]nt sans papier hygiénique. La.mer a.beaucoup d algues mais.on.réussi à s y baigner .quand.même facilement. La plage n est que peu nettoyée. Les.navettes.pour la.ville de cienfugos qui est a peine a 20 minutesa sont tres avantageuses et gratuites. Les.Pédalos et le. Catamaran sont disponibles et gratuits. Le.personnel est généralement acceuillant et courtois. La.représentante de caribesol luisa est très gentille dévouée et disponible. J.ai payé 1.200 pour 2 semaines

Better - than what you pay!!!

The price was right... at $608 (including taxes) per person for this three star small resort - how can you go wrong? You get what you pay for, but with the Rancho Luna, you get a great staff and a clean resort. My wife and I have been to this hotel 3 times, and each time it seem a bit better, even the food. My ratings are for a three star hotel - as I didn't book a 5 star vacation... (We've travelled over 30 times to Cuba, and stayed in casa particulars, 2 star up to 5 star resorts).

Great economy resort.

The rooms are clean, the hotel is near the beach with a beach bar offering the basics for drinks and made to order hamberger with fries or fried fish. You can get coffee, pizzas and basic drinks at the pool bar. The lobby bar has slightly better offerings. Wife and i enjoyed espressos and cognac after a meal. The buffet isnt something that will ovrly impress, however for a 3 star you dont do too badly. The resort is 18 km from the city. Cienfuegos is rich in culture and history with impres [... read more]sive french colonial architecture. There are night clubs, pub like patios and live music venues to drink, dine, dance. A taxi will run you 10 CUCs each way. Some of the staff here are not overly hospitable, but there is more than enough to make up for that with polite, attentive staff. This is not 5 star, if you want that, go to Veradero. If you want more of an authentic Cuban experience, consider this.

Great Experience

Visiting Rancho Luna was a great trip! I went with a group of 14 and everyone enjoyed all aspects. The tour guides, receptionists, maids, bartenders, grounds keepers all work very hard, very polite and were accommodating. The tours were fun and the guides were informative on every question we had. The pool side was always clean, ready for relaxing. Cuban music from the main area was heard perfect beside the pool. The food is different, but there was always something to satisfy. The resort  [... read more]was not crowded and the beach area always had a chair or loungers available. Don't forget to visit the beach and take a complimentary tour on the catamaran, peddle boat or kayaks.

Santa Clara Airport

I will never book my trip from Santa Clara airport. Chaos and lots of rude people pushing me to the back of the line. Too crowded and took a long time. Trouble with customs and then they said the document I had was correct but first told me to get to the back of the line. People not good and complained to officers and Santa Clara airport staff. Hate this airport and too long to drive to Santa Clara airport.

Nice Hotel in Cuba 3+

This quiet beach front hotel delivered exactly what was expected for the price. Adequate accommodations, food, service, pool, amenities. Daily shuttle to town. The staff are exceptional. I slept, ate, drank, rode, swam and enjoyed the quiet. No WIFI, no extras, no hassles, no waiting, nothing unexpected. Nice front lobby.

Amazing weather

Rancho Luna was an ok to stay. Hotel needs some updating but the staff really try hard to make it look good and clean. They do not supply water in the rooms you need to go to bar to get your own a bit of pain. Food was not good but you could always find something to eat did not go hungry. Fancy drinks they did not have so if you like those kinda of drinks you will not be happy. Enjoyed the week as the weather sunny not humid days make up for any other dislikes.

Should be ** not ***

I have been going to this hotel many times. Last year they fix the pool and is salt water clean. Also they change the roof of the hotel, and now they are doing painting and patching. Looks very attracting colours. Rooms are decent clean despite of some toilets cracking but not leaking as well some mirrors. The beach to be honest is very bad full of weeds and mad. If you are a swimmer and you do not have to walk then is fine. About ten years ago a hurricane destroyed the beach and they never fixe [... read more]d it. The sand is okay with many trees for shade. I was there on January 8 to 15, which consider high season. I paid higher than other times, but I realize plenty of food and very good. Other times back on September very poor. Maybe has to do with high season. For good time ....is an ideal hotel to station.

Good value for cost!

I would look to revisit areas again with similar cost and prices. It was a success vacation with content feelings of revisits.... I thought the staff was friendly. I felt the rooms were clean and the food was fairly benificial for Cuban resorts I have visited in past years..

Good resort!

Good people and food, beautiful beach and nice rooms. Beautiful location close to many other tourist attractions like Jagua castle , Cienfuegos city , flamingos sight seeing and many more. Good entertainment every night and friendly staff.

Amazing resort

Some changes but overall a great place. The staff was very friendly, there was always activities and entertainment. The food was good and the place was always clean. It's a good hotel and I would go back again.

Good times!

Food was quite acceptable,rooms were clean,staff is friendly. Beach is better if you walk 5 minutes to public beach. The free bus shuttle is very handy and on time. I have no complaints at all. I'm going back again for sure!

Nice beach, excellent weather, that's all!!

The hotel needs a bit of sprucing up, when we left, the exterieur was being painted. The rooms are quite clean, best rooms on bottom floor as they have outdoor balcony. The pool also needs a better cleaning. The beach and the pool always have sufficient beach chairs. A charge of $15. cuc to get beach towels should be removed. The food can be very repetitive but if one uses a bit of creativity, and brings spices, you can always change up the food. The service is excellent by the waiters. Where  [... read more]this hotel really needs help is with the bar staff, they really don't care about the vacationners. Also a better variety of alcoholic beverages is required. The hotel must stop the teenage prostitution with the elderlymen if they want to attract families with children instead of encouraging it as it seems some staff around the bar area supply girls when requested. We liked the weather, the pool but were very disappointed with the total lack of activities, there are no bikes or any organized activites even if mentionned on hotel web site.

Review Trip To Rancho Luna, Cienfuegos Cuba

We just returned Saturday November 5th, from Rancho Luna, Cienfuegos, Cuba. We have been to the hotel over 20 times as we have friends in the area. We have seen many changes over the years. We were impressed with all the painting that has taken place with the new management. They even have dual flush toilets installed, and new phones. Same old mattresses, and they use no mattress pads, so just a sheet between you and the stains. Even the bed spreads had stains on them. Some of the pil [... read more]lows smelled very bad, and room was very musty. We are only in our rooms to sleep. They have nice new shaded areas around the pool, which is where we spent some time. This time of year is very bad with jiggers and "no see ums" at the beach but at the pool and a nice breeze it was fine. The grounds were nicer than we have ever seen them. Of course being rainy season every thing was lush and green. Hedges are trimmed into neat designs, and well taken care of. The maids do well to keep the rooms clean as far as the floors and bathroom. I needed a piece of foam as the beds are very hard and almost unbearable to sleep on. The day after we arrived, they got it for me, and extra pillows. The biggest complaint I have is the bus ride from the airport in Santa Clara to the hotel. There were two buses. On the bus we were on I was the only women. A lot of the men had quite a bit to drink already, then wanted to stop shortly after taking off for more bear. Then of course they had to get the driver to stop so they could all pee beside the bus. That all wasn't so bad, but their language was TERRIBLE. A couple of the guys would use the "f" word 2 and 3 times in every sentence. Seemed they were going their for one thing...the women. We know the hotel has had a reputation as being for "dirty old men". (However these guys were not old) I could not wait to get off that bus- I was tired of hearing who and how many they were going to connect with and do what with and who would do what. They have put stricter regulations in place as to how often one women can stay at the hotel with more than one man, and apparently charge more to make it less appealing. . I think a lot of the "activity" has moved to the clubs and the hotel provides a bus. They have tried to make it a bit more family oriented, and we saw more kids this time then usual. They even put a playground in, and painted the mini golf. So, after that horrid bus ride we did have a nice time. Missed our favourite gal "Isabel" in the dining room. Meals were typical - even slightly improved with a bit more variety. Exchange was .39 on the dollar at the hotel, but slightly less in the City.

Nice budget hotel

I have been going to Rancho Luna for the past 5 years and every time it seems to be improving on the food, rooms, service, drinks etc.The shower has got good hot water pressure than before. There are a lot of activities at the hotel.

Resort going downhill

did get on my first day my ocean view room , upstairs, switched on the 2nd day . waited on Sunday for 5 minutes to get into the dinning room , had to wait 29 minutes to get a plate to get some food . 1 day I did not eat at all because the food was terrible and very little left to choose from . the cart on the beach should be replaced . 22 days on the beach no food for lunch.

Great value

I have stayed there many times and always enjoyed it. the staff is great and always smiling as they serve you. The grounds are neat as a pin ,the pool is kept nice and clean the rooms are clean but could use some paint. The food is not the KEG quality but you won't starve. It is a big bang for your buck. Fred Pongracs of trip central was great as usual at booking my trip