Our Verified Customer Rating 3.8

Our Verified Customer Rating 3.8

(170 Reviews)

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Jody  - 

Verified Purchaser

Second time at ROC Arenas Doradas, we like it,

Lovely beach, super pool with bar, food is plenty even though it is basic but very nicely displayed, bring your own peanut butter, mint sauce for the lamb, seafood sauce for the shrimp, And your Heinz catchup for the fries. Be patient when waiting for more plates or glasses or cups, there are delays...

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Annaler  - 

Verified Purchaser

Beautiful resort

The hotel is clean only a few cockroaches. Food was also good lots of choice. Friendly guests . Staff in reception area and lobby bar need to be a little more friendly. They are when you give them lots of tips...

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Macdonald14  - 

Verified Purchaser

Disappointing

The buffet was terrible, there was no chicken breast available in the entire resort. The pool/surrounding area was very dirty. Night club was under construction. Maid service also terrible, one day they didn't even make our bed. I understand that you get what you pay for in Cuba, but in 2013 we went to Holguin, paid way less for our package through Air Canada and had an amazing time.

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Lindsay26  - 

Verified Purchaser

8th time to Cuba

ROC Arenas Doradas The grounds were beautiful and the beach was fantastic. the pool was a lot of fun -clean with good entertainment. The pool bar was also very good. The staff at the resort we're friendly and kind but just didn't seem to have that genuine friendliness that I have experienced in Cuba in the past. At the end of the day, they are there because it is their job, but they don't seem to have that friendly Cuban sparkle. The food at this resort is very bad. This was my 8th time to Cu [... read more]

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JayC85  - 

Verified Purchaser

Enjoyable Vacation

Rooms weren't anything special and the beds were a little bit hard but the location of our room was right between the beach and the pool; everything was a short walk away. The food in the buffet was not good, I highly recommend booking your a la carte's as soon as you arrive or earlier if possible. Taking a cab in to town for your dinner's was our preferred option.

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Lunie  - 

Verified Purchaser

Beautiful people,service hotel and beach

Our first time to travel to Cuba, we had a good time, especially my husband that love the History "Che", he act more than the locals how he knows him by heart. Services of the staff was excellent though they are not fluent in speaking english. We tried speak to them in Spanish, which we have a bit background simple language

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JKfromTO  - 

Verified Purchaser

No Wi-Fi? No Problem!

Arenas Doradas is a lovely resort where you can spend time relaxing, away from technology, daily duties and the chaos of real life. Resort staff for the most part are knowledgeable, courteous and helpful. Beach front is beautiful and has enough free to use non-motorized vehicles and beach chairs to lounge on. Nightly entertainment is fun, light hearted and at times mesmerizing depending on the show (Aquatic Dance show is a highlight). Coffee bar is critical to being able to wake up after daytime [... read more]

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Marina  - 

Verified Purchaser

Excellent resort for the price!

This hotel was great! The rooms were always cleaned before noon with a beautiful little creation that the maid created from a towel. The staff is very friendly and courteous. People always complain about the food in Cuba, but I thought this resort had a really great variety...I especially loved the buffet they set up by the beach, so fresh and delicious! I met quite a few groups of people who've been to the resort more than 10 times and absolutely love it. Granted, the hotel is not new, so wifi  [... read more]

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Gail and Conny  - 

Verified Purchaser

Great Vacation

Even though under construction and rainy season, all in all excellent service, good food, staff friendly and helpful. Nice to see the injection of money coming into resort to hopeful make it a 5 star.

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Craftybeau  - 

Verified Purchaser

A wonderful vacation

My 2 daughters and I stayed at this resort for a week Oct 20 to 27th. We had a wonderful time. Our room was lovely and clean, the resort as a whole was clean and well kept, beach absolutely beautiful. The staff was very friendly and helpful. The buffet restaurant was good and you can always find something you like. The seafood and the International A La Carte Restaurants were very good. Overall, we were very satisfied.

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Anamir  - 

Verified Purchaser

Excellent vacation

Awesome beach, personal very friendly, clean rooms, we stayed from Sep 11 to 18th sunshine every day, great entertainment, just want to go back :) We have met people from China, Italy, Germany and all of them have the same opinion about beach,water,friendliness...

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Sly_44  - 

Verified Purchaser

Extremely disappointing!!!

Thank god for the sun and the beach....food was worst than awful (no variety, no lettuce, no tomatoes hotdogs were mush while burgers were always undercooked)go to foods were pasta and eggs on toast. Two double beds pushed together for a kingsize, very blah room. Pool had mold everywhere around edges and pool bar.

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Milllie  - 

Verified Purchaser

Nice Resort.

Example: What did you think about  this hotel? (grounds, public areas, rooms, dining, features, etc.)We had a 2 week stay Feb 2014, the grounds were very well kept, there were always staff looking after the grounds. The washrooms were well kept, the rooms were OK. We just needed a place to sleep and the bed was a 2 singles which was weird but worked out. The room was cleaned everyday. The food was a little iffy but we always found something to eat. The water show was the best in the swim up poo [... read more]

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Angele Daigle  - 

Verified Purchaser

Awesome Resort

We really enjoyed out stay at that resort. It was clean, the staff was amazing. The food was good. We are planning on returning in February 2015 with family and friends. We would recommend this resort with no hesitation. It is also a good resort for children. The show at the pool is excellent.

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Illyanroxanne  - 

Verified Purchaser

Beautiful little resort!

We really enjoyed our much needed vacation. The rooms were nice but newer beds would be really nice to see. We were close to everything. Pool was beautiful and always lots of chairs. The food was ok, but we expected that. We had a great time and Would definitely go again.

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LJHalifax  - 

Verified Purchaser

Simple and perfect!

The resort was clean, conveniently located and the grounds were stunning. The was my 8th trip to Cuba and although it wasn't the fanciest hotel, it was by far the one I enjoyed the most. The size of the resort was perfect for kids and the food in the buffet was great for Cuba.

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Cindy53  - 

Verified Purchaser

Very nice beach (not enough huts) and pool

The beach and pool were very nice, exactly what we went for but not enough pool chairs or beach huts to go around. The rooms were below average and the food was bland, had to get use to the food as to what you liked. Did not like the birds flying around the food.

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Keitho  - 

Verified Purchaser

Great little hotel!

The beach was beautiful, the staff friendly and attentive, and the local musicians who played during the dinner hour were great. We liked the fact that the resort consisted of numerous small buildings with mature gardens and trees. The rooms were always clean and close to everything. The food was good but visitors must remember this is Cuba and they are still under embargo so they do not have access to everything other countries have.

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Dianne3141  - 

Verified Purchaser

Good for the money

The hotel was very clean and the staff wonderful. Very friendly and helpful. We went in late March and the misquotes were horrible. Alot of people were badly biten. Spraying would help. The food was good and service was excellent.

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Jennifer  - 

Verified Purchaser

Good time at this resort

This was our first time to Cuba but not our last. We had an amazing time and the ROC Arenas Doradas was wonderful. The staff were very friendly and accommodating, the resort was clean and the food was good. The next time we go to Cuba we will be staying at the ROC.

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