Wonderful budget minded family holiday

Riu Jalisco was very well maintained. Clean and well groomed. Basic rooms small but we got a steal and just went there to sleep. Beds very comfortable. Staff all very polite and accommodating. Downside was the gym which was not well equipped and many machines were out of order. We were able to get by though. I did miss the second little swivel mirror usually equipped on the wall which I use when getting all done up. I didn't bring one as I assumed there would be one. Food was A1 and a great vari [... read more]ety daily. We only used the beach as the water is so warm and waves fun. Pools seemed a bit crowded but everyone seemed to be having a good time. Delicious morning coffees! We did watch two entertainment in eve which was well done and enjoyable. Our 14 year old son also had a great time with no complaints. PLENTY of beach loungers and areas of shade and sun plentiful. Always a buffet open somewhere with everything one needed. No real complaints and would definately return. GORGEOUS sunsets and lots to do!

Fantastic resort

We loved our stay at the riu Jalisco...Sunwing rep. helped us out with any information we needed...Food excellent. Pools and beach fantastic. Nightly entertainment was the best...All kinds of things to do....

A comfortable place

Our third time at the Riu Jalisco, and things feel comfortable. Staff were friendly and took time to talk and engage. Food was very acceptable and the speciality restaurants had a good menu.We especially enjoyed the Italian venue. The resort was near capacity so the main buffet dining area was quite noisy at peak times. Breakfast had a wide selection and good omelettes. Rooms were clean and a very comfortable bed (king). Given a choice, in the fall select a room which faces the sun during t [... read more]he day. The grounds were well maintained and the Christmas decorations added to the light show at night. The shows were entertaining if a little on the amateur side BUT the bands were very good and played the right music for a variety of dances. The beach area was clean and long walks in both directions along the beach were easy at low tide. Found the beach vendors were not pushy and prices reasonable with a little haggling. A lot of Canadians on site. The resort is showing its age a little but overall it is a great location, not fancy but with a great beach and lots of friendly staff who are able to converse in English. We preferred the resort because of its medium size.

Good value

Good value for money. Food, drinks, beach were all great. Staff friendly and were always willing to help. Entertainment staff were fun and included everyone. If I had to say something negative it would be that the towel service now limit how many towels you can have. I would just go to the towel service to exchange my beach towel once every morning and come day 5 of my 7 day stay they told me I had no more towels available. I wasn’t abusing the service, I would just ask to exhange my towel [... read more] from previous day and yet I was limited to how many I could have with no prior notification on any other day that there was a limit. Other than this I would highly suggest coming here to riu jalisco.

Nice resort

We found this hotel had beautifully kept grounds. The food quality was good but not outstanding. Our room was clean however the maids never changed the glasses in our rooms and we did not see anyone with a cart to change the glasses. We marked the underside of our glasses on Day 2 and those glasses were never exchanged. All of our party got a cold/flu which we believe was due to the not changing of the glass wear. As well, the pool water needed to be cleaned up as there was clearly a lot of [... read more] biologicals in the water from urine and drinks being spilled. Our bathing suits smelled like urinals after getting out of the pool. It is a decent enough place to stay but be aware of the lack of hygiene in the glasses you are served as well as the pool water quality. The entertainment staff and wait staff are all OUTSTANDING!!!

Good resort hotel , good beach , restaurants service good

In July , the hotel had many Mexicans families vacationing 4 to 7 days with their family. Beach is clean and good for enjoying the warm water. Service at restaurants good. Some front desk staff is not responsive on arrival: Upon finding out that the room was to the very far end on the 6th floor , we have asked to transfer to a room closer to the elevator , because walking six floors up and down multiple time will be tiring after one week , one young front desk fellow ( Josie) keeps telling  [... read more]excuses that the systems is not working , and telling us that will have to come back next day or next two days to change rooms..SunWing rep was Alex was very helpful later afternoon for request to change to a room closer to elevator..from the third day ..but by then it took too much time to repack all personal items..so we stay as is ...but it is too much tiring up an down the stairs on foot .. on another occasion, loss the room access card , and ask for a replacement room access card , again the same young front desk fellow keeps finding excuses that the systems is not working forcing us to go scurring the restaurants for the misplaced card in the full hot sun heat ..and was told that may have to pay for a replacement card ( which has no room no , takes a few minutes to enable digitally ) , ..upon hearing that will complain on tripadvisor and to the general manager about this outrageous card replacement cost , that if there is an intention to charge customer it should be spelled out , like beach towel, the manager Alfonso come out and gave a replacement card, so we can get in our room..later evening found the old card and brought back the card ...and specifically told the manager Alfonso that front desk staff should not tell untruth stories that system is not working, when customer can see that it is , straight face to customer because it outrages people . Yet the front is what create first and lasting impression to people. Aside from this item, everything else are good , buffer & restaurants' waiter and host are attentive and excellent. General bar service also good and gave sufficient attention to non locals. Overall was pleased with the trip. Access to the next door Riu Vallarta was also appreciated and provide value.

Amazing!

The hotel was great, very clean, staff was amazing! I would highly recommend. The only down fall was the beach; however, the location of the steak house on the beach was excellent. I recommend dining here during your trip with the view of the sunset.

HORRIBLE PLACE

STAFF HAS ATTITUDE, THREE-TIME I CALL FOR SERVICE IT WAS NOT ADDRESSED, NEXT DAY AGAIN SAME STORY. A/C WAS NOT WORKING FOR THREE DAYS FINALLY I CALLED FRONT DESK MR. DEAGO WAS VERY RUDE. FINALLY, I SAID CAN I SPEAK TO MANAGER, DEAGO TOLD ME TO COME DOWN AND FILE REPORT IT WILL TAKE 24Hrs TO SPEAK TO MANAGER.I SAID WHAT 24Hrs, I WANT TO SPEAK TO HIM NOW. DEAGO TOLD ME TO COME DOWN AND FILE REPORT. I TOLD HIM YOU WANT ME TO COME DOWN AND FILE REPORT FOR SERVICE I AM IN UNDERWARE? DEAGO TOLD ME"COM [... read more]E DOWN I AM WAITING FOR YOU" I DRESSED UP AND WENT FRONT DESK, ASK FOR DEAGO HE WENT ON 30 MTS BREAK. THEN PUBLIC RELATION STAFF PAULINA CAME OUT TO FRONT DESK AND TALK TO ME. SHE SAID SHE WILL TALK TO HIM AND SENT TECHNITIAN TO FIX AIR CONDITION. TECHNITIAN CHANGED DEFACTIVE PART AND IT WAS O K. AT 8.00PM I REPORTED INCIDENT TO MANAGER RABECCA. SHE SAID I AM SORRY. AS IF SHE DO NOT CARE STRESS GIVEN TO ME BY DEAGO AND 3DAYS OF NO AIR CONDITION. AFTER CHECKING OUT I TALK TO FRONT DESK MANAGER, HE WAS NOT AWARE OF INCIDENT. IT SOUND AS IF EVERYONE IS COVERING OTHER, THEY DO NOT CARE FOR CUSTOMER. FOOD WAS NOT THE RIU QUALITY, SOMETIMES TODAY FOOD WAS SERVED NEXT DAY.EVERYDAY LAMB CURRY MEAT WAS RUBBERY.

Week of Fun

This is my second time to Puerto Vallarta. Last time we stayed at the RIU Vallarta and this time at RIU Jalisco. We had a wonderful time. Check in was fast and easy. Front counter staff were very helpful and polite. (Poala - she was amazing!!) Our room was very nice and clean. Cleaning staff were great. Everyone treated us kindly. The beach is beautiful and we swam in it every day. The whole experience was wonderful. Would definitely go back.

Friendly Resort

This is the second time I have been to this hotel. The staff are all amazing and the hotel grounds are stunning. Rooms are OK, pools are great and the food is varied. Air conditioning is great in the rooms and there is also a fan which is all I used most nights. The only negative point was the hotel was three-quarters filled with Mexican/Spanish speaking clients and the Canadians and US clients felt very outnumbered.

Stay away

I’ve stayed at many rius over the years from lead in to palaces in multiple destinations and have never had a negative review about the chain. I just came back from a week at the Riu Jalisco and I must say I was quite disappointed. I really hope it’s just because it’s end of high season. I have nothing against the locals paying to come on property but their defiantly being favoured over Canadians etc. We’re being told we can’t wear a cotton t shirt into the pool (never hear [... read more]d of this and we own a pool), no balls or floats in the pool, I get rules are rules but if you tell us no you have to tell the locals as well. We just stayed at the Riu negril in December and we could wear cotton shirts in the pool, play with balls etc, why isn't it consistent with all the hotels in the chain? When we ask for an explanation they just say they don’t speak English. You’re in the service industry as security and a lifeguard you should be able to speak both dealing with the public. Don’t have to be fluent but should be able to hold a conversation. Someone has been in our rooms and we’ve noticed items moved or misplaced and it’s not the maid or mini bar guy as the rooms were still dirty and fridge still not stocked. When we ask front desk they say they don’t know and will de activate cards. Very strange. The food is the same every day, maybe it’s bc start of low season? I’ve stayed at lots of Rius and always impressed by the selection and quality. No clean towels for the room, the hotel is not even 100% occupancy I’m very surprised 2 days into the trip a shortage of towels daily. We’re going into the hallways tracking down the maids begging for a towel or 2. Tons of palapas along the pool which was great for the kids being in the shade, but when they nap I want to enjoy the sunshine so would move my chair out and then minutes later I’m being told off that I can’t move the chairs like that?! We were taking family photos along the coast and grass edge and again security comes over and tells us we can’t take pictures here. Go down to the beach to finish our shoot and come back watching a Mexican family taking photos at the grass edge and nothing is being said as security watches on. Again no consistency I’ll be told you can’t come in without sandals again another rule no problem I’ll go get them, but then I’m coming back in and someone else same thing bare foot and they just smile and welcome them in. I felt like we were targeted, everywhere we went eyes were on us. I’m playing in the pool with my kids and the lifeguard is pointing at my family and I can overhear him complaining about us. At that time I’m furious I go to the front desk to complain and was told these are the policies of the hotel. We defiantly made the best of it and was happy for each others company but I’m so disappointed with our experience. Susiegirl

Not bad, not Great.

My husband and I had a great time basking in the sun. We booked this vacation last minute for an escape from the unrelenting snow and this resort did exactly what it needed to do - Riu Jalisco was just okay. The room was clean and comfortable, the beach was nice and the pool was good. The food was horrible, we did have a couple tasty meals but stay away from the steak, it's more like jerky. We had our best meal at the Mexican restaurant and highly recommend the chicken fajitas. The entertain [... read more]ment was kid-friendly which for a young couple like ourselves was a little boring. Overall, we wouldn't go back but we did have a relaxing vacation.

Not so good

Well at first the hotel was great no issues minus the food being not so good, it got worse near the end. The security and pool lifeguards are extremely rude and bias towards travelers. You are not allowed to wear any cotton tshirts in the pool, so if you burn easily you must have a swimming shirt or you’ll get kicked out. You aren’t allowed floats or balls in the pool either. Another thing is you are not allowed to step foot on the grass anywhere! We were taking family photos and the one sec [... read more]urity man kicked us off and was extremely rude about it. There was no sign saying you cannot go on in the section we were.

Amazing

The resort was very good I would stay again but flying with sunwing most likely not they were not very friendly and made us check our carry on under the plane and made us weigh it also cause they said we were not allowed having a back pack and a small suitcase was not allowed above the plane when were told we could have both one under the seat and in the overhead very dissapointing.

This Resort Needs More Staff

The restaurants and buffets simply need more staff. Because of this, I have to rate the service delivery as poor. Other all-inclusive hotels that I have been to have staff that are friendly and really want to provide service. Not here. They appear resigned to the fact that they will never be able to handle the work load, and just do what they can in their shift. This poor service was evident in the main buffet, as well as the a-la-carte restaurants, with the exception of the Italian restaur [... read more]ant. Washrooms were also scarce. There were no washrooms for the main buffet, and 2 other restaurants. The closest washroom was on the floor above. On a more positive note, the pools were great; the activities staff worked hard; the nightly entertainment was superb, and the bartenders were able to handle the high demand.

Wonderful Resort

We had an amazing time. Hotel really great, clean bedroom, awesome service. Paid to go on a snorkel adventure booked from the hotel $85US. It was a fun day. Day trip into Porto Vallarta via a cab. It too was fun and well worth the visit. Lots to do at the hotel they run many activities..

The resort needs same work

Area OK food very poor,pool ok,room average,service good,tipping terrible and no make eny difference . Sleeping after 3 am ok before it's very noisy.The staf it's more interesting in the tips then the services,the beer plastic cups is not washed god and you can test the last drink.

Espectacular Resort

Beautiful hotel we can found all our expectations. Services room and cleaned very professional. Excellent food and very clean and extraordinary people in service. A lot entertainment and pools close the private beach

Amazing

We have visited Riu Jalilsco. We had a great time. There was no complaints , Hotels went out of their way to help you and always smiling. It was nice to coffee on the table in the morning . We will be returning to this resort very soon .

Beautiful Resort

Very well run resort. Clean, phenomenal food & service! Could use a pool for adults that are not interested in partying! Disappointed in the amount of food wasted by some vacationers, nothing to do with the resort, but maybe people should be charged for what they leave on their plates.